This is my go-to CVS since it's close by, and I've always had a good experience here. The store is clean and organized, and the staff are always helpful and friendly. Sally especially is consistently welcoming and always has a smile on her face. The cashiers have also gone out of their way to tell me about discounts I didn't even know about, which I really appreciate. read more

Amazing upgrade for medicine pickup. There's a a bar code scanner at the bottom of a terminal/monitor on the counter facing the customer, so if you've already got the bar code (I usually take a screenshot from the CVS app) it becomes a quick, efficient and touchless process. Just scan the barcode and hit 'continue' after verifying the information presented on the screen, then wait for the pharmacy staff to bring your medicines to you. read more

CVS Pharmacy - Monitor with bar code scanner at the bottom - Drugstores Near Me - San Ramon, California

Who runs this store? There is never anyone staffing this store! I've gone in many times, no one is up front, it's 11:15am, pharmacy is closed. You would think this was a self service with just video surveillance. I tried calling to ask a simple question about passport photos, this place is open until 10pm, (calling at 7:30pm) nobody answers the phone, either this is just run understaffed or they just don't care about customer service. read more

I came by today to check out Christmas items and chocolates. Plenty of selections. The store is clean. I come here whenever I am in the area. read more

CVS Pharmacy - Drugstores Near Me - San Ramon, California

Rude workers and understaffed. I think the workers here hate their job. At least that's how it seemed to me.

Worst experience, was already in a rush & the ladies were lagging it, one didn't even know what to do she kept having to ask another worker, basically I came to pickup pictures I prepaid for & the worker tried telling me that they didn't have them when I had the proof on my phone, basically trying to tell me I'm wrong but once I showed the proof she stayed quiet. Oh yeah & I was there for like 30 minutes & they were STILL working on my order when it said its ready for pickup read more

No way to contact the pharmacy over the phone to resolve issues. Leaving a voicemail does not get a consistent call back, requiring a separate in person visit simply to talk to someone to resolve an order. Separately, the pickup line moves really slow... read more

5 stars for Benton the pharmacist ~he is always cheery, says 'hi' even if he is busy filling orders. He knew my name on (about) the second time I was doing a pick-up!!! (I guess now I am a regular. I would say, I am staying at CVS IS BECAUSE OF BENTON. ~unfortunately, I am not as good with names, but the pretty Indian lady is so sweet & helpful as well Thank You, both ,(laurie). ----------- Two-to-three stars for the main part of the store. Fifty/fifty if you get a 'nice' customer service employee. The two guys-management were very-very nice; there is a new female manager that was totally rude & needs some classes on being polite!!!(3/13/'23 @ 4:04) Also, some items are extremely overpriced... Where others are just a little pricey... but that's what happens at a convenient store read more

Had trouble at every other cvs 'round get a canvas photo printed. Went to this place (a little out of my way) and they had my photos done in an HOUR. I called to make sure because I'd been lied to at the other cvs in Pleasanton. They were very nice on the phone and let me know when it would be ready. Thank you guys!! You saved me!! Very nice lady at the register and on the phone. read more

This pharmacy is a sure fire way to raise your blood pressure. They are incompetent and rude. And super super unhelpful. There may be 1 or 2 pharmacists they are helpful, the rest need a lesson on how to help patients. I can't ditch this pharmacy fast enough. read more

This is a review of the pharmacy. There is one person tending to all the prescription pickup orders. I've been waiting in line for over 30 minutes. The cashier at the pharmacy may be nice but moves like a snail. What's the point of using the app to prepay if I still have to wait in line to pickup the prescription? It would be great if this location staffed the pharmacy area with one other person. The line is ridiculous. Mind you this is just to pick up and pay for prescriptions. read more

Lot of folks are making a run for over the counter cold medicine right now, it is sold out at a lot of stores and pharmacies. I went here to get 28 count Mucinex extra strength. They have it here for $41. It's good that at least they have it but right next door Walmart has the exact same thing for $25. read more

The World According to Noelle Allergic Girl's Guide to Life This CVS is extremely well stocked, clean and has friendly customer service. Came here recently with my great-uncle to pick up his prescription. Pharmacy staff was fast, friendly and efficient. Out of all the CVS locations in the SF Bay Area this is the best stocked one. Noelle's Notes A great place for your sundries and pharmacy needs! read more

Adrian the store employee at this location is awesome! He is super kind and very helpful. We went to get Passport pictures taken at this location. He did an absolutely excellent job. Thx Adrian! We do not mind driving all the way from Pleasanton - your excellent customer service is totally worth it. read more

Best CVS I've ever been to. Employees are always so kind and super helpful. especially Adrian! :)

My favorite CVS Pharmacy in all of San Ramon. It is spacious, clean and with plenty of parking. What I like best about this place is the nice folks who work here, especially Adrian. He is always so helpful, professional, and kind. He anticipates my needs before I can even think of them or ask him. Adrian is not only a great employee, but you can tell an overall good person to know. Thanks for serving our community, Adrian! read more

CVS Pharmacy has pricing on everything except what i was interested in, iphone car chargers, unpriced. didn't feel like asking. ARCO has it for $5. large wine selection, most "on sale" with CVS membership. buys: tall boy amazon tea (.69) -20 grams of sugar, main reason i drink amazon and like drinks, high sugar content take outs: -got nice "hello" when entering, cashier was stocking shelves when i entered. read more

This pharmacy is always out crucial medications and the wait times are awful. The customer service is very poor and my prescriptions are usually messed up or only partially filled. One lady there looks at me like I'm a junkie and keeps staring from my id to my face as if I'm trying to do something wrong and explains what I'm getting is a "controlled substance". So unprofessional. Why tf would I be at a pharmacy if I could buy what I was prescribed off the shelf? Awful pharmacy w unprofessional staff. read more

Adrian at the photo department was professional courteous & went out of his way to make sure everything was in order and in perfect shape. Thank you ! read more

Photo machine never works when I order photos despite receiving an email saying that my photos are ready for pickup, and the person I asked for help seemed inconvenienced to be doing her job. Probably won't be coming back here despite being the closest location to my house. read more

Good clean store. The staff is friendly. I usually get my prescription medication here and the staff has the order always ready for me. The transactions are seamless. read more

These 1 blond older lady cashier and 1 blond from Pharmacy always make rude remarks very unprofessional and discriminative. Brings down CVS to the lowest level. Male staff are polite and courteous. One of these days they will meet somebody who will retaliate back on them read more

This tells you everything you need to know: the last time I visited my doctor, she insisted that I change pharmacies because it took so much hassle, time, and many phone calls between my doctor and me, the pharmacy and my doctor, and the pharmacy and me. My doctor said her staff person was shocked by their incompetence at simply fulfilling one simple, ordinary prescription. My insurance requires that I use CVS, and fortunately there is another down the road where I had a much better experience. read more

Like every other cvs. Overpriced items you can get from Walmart next door for like 5 bucks cheaper. The pharmacy always has a line and not enough employees. However, they are good about fixing issues with prescriptions if there are any. read more

CVS Pharmacy - Drugstores Near Me - San Ramon, California

Nice convenient CVS Pharmacy. Only problem, if you're going to have a public restroom, and a pharmacy grocery store like CVS absolutely must, keep the darn thing clean. The men's room in this CVS is filthy. read more

Went in to buy Prilosec and I had to grab a card and bring it to the register to get it. When I went up front there was no cashier so I left. I wound up buying at Target where the was no card system, no locked cabinet and cashiers on duty. read more

I was on a desperate hunt for a space chamber to use for my 7 month old's breathing treatment. Who wouldn't be when your baby is struggling to breathe?! My usual CVS didn't have it in stock so I came here bc they did. When I told the pharmacist, Angel, what I was requesting - she asked me somewhat rudely and reluctantly, "do you need this TODAY?" Umm...yes! Or else I wouldn't be here telling you that I literally called around to every CVS in the area searching for it. Then the pharm tech, Shawn, told me (in a very abrasive & douchey way) that we're basically "at the mercy of the other Target" until they pick up the phone and approve the transfer. Sooo...the momma bear in me decided to take matters into my own hands and called the other pharmacy myself. TELL ME WHY I was able to get through to them before this pharmacy was?! Anyyways, long story short - if you want to be belittled whilst having to do the jobs of the people behind the counter, then definitely come to this CVS pharmacy. read more

This pharmacy is the worst! I have been coming to the same pharmacy for 4 year with the same doctor writing my prescriptions. Yet everytime I come in the pharmacist acts as if I am an addict trying to pull one over on the system. My dose never increases. I dont jump from doctor to doctor looking for new prescriptions and I go the the same pharmacy everytime!! If you knew anything about how people try to game the system, you would know those are the red flags. read more

Variety of stuffs to buy, this is a Pharmacy but they sell a lot of stuffs like Walgreens, Their bathroom is dirty i am sorry.

CVS the store is fine no complaints there, the pharmacy on the other hand it is the closest to my house but never has medication in stock. If you go there to get your prescriptions filled be prepared to drive to a different CVS for pick up. read more

They are often out if what I need and are slow to restock. The lady with tattoos and short blond hair is awesome, great vibe and customer service. The other staff, especially late at night, ranges from indifferent to hostile. I only come here when I have a coupon to save money on formula. Otherwise I get my stuff at Target, read more

Always lots of parking, never too busy inside, and every time you buy something you get a mile long receipt with loads of coupons and ExtraCare bucks. The main reason that I come to this location is for the makeup. The makeup selection here is insane... who knew? I was very pleasantly surprised read more

As far as CVS's go, this one is pretty clean with fairly decent service. It doesn't get the road traffic that other one's in the area get, so it has a more local feel to it. A definite knock on the place is it's lack of product. Other than the cold and cough remedies isle, many of them are sparsely stocked at times and many times I've felt like I just couldn't find what I needed there. But it is still the only one I will go to in the area. read more

Well it's handy being across the lot from Starbucks, and they do fill Rx when you need, but rest of store is like visiting a mortuary as business is slow. That's good and bad - no crowds to keep you from asking where stuff is, but also seldom more that one checkout clerk to execute the deal. read more

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Very helpful sales person. Although the store was a bit understaff the person checking people out was terrific. Also I always have great service at the pharmacy here. I make a trip from Danville to this CVS because of the better customer experience. It's so refreshing to get personal attention now a days. read more

The staff at this pharmacy is over the top. It's like a step back in time to where customer service was all about the customer. Shaun in particular has spent time helping me and my family in numerous ways. He has even called to check in regarding prescriptions that don't have more refills to check if we are still needing them. They are compassionate when we've been in to pick up prescriptions and they understand the stress the associated illness can put on an individual and family. I don't know about other CVS. Pharmacies but we are lucky to have this one in our neighborhood. read more

This complaint is not only for this particular location, but for CVS corporate policy in general. I have shopped at CVS for years. Not very often because, honestly, this type of store is a dying breed when you can purchase nearly everything you need at Wal-Mart or Target for cheaper, and I can get my prescriptions filled at my Safeway while I'm shopping. Despite CVS' high prices, I do come here occasionally to get supplements and beauty products. One of the things I had always appreciated about CVS was their 100% guarantee on cosmetics. If you don't like it, you can bring it back. Well, apparently not. Let me preface this by saying that I hate the whole "Extra Buck" reward thing they have. I have only redeemed them a couple of times, and this time I found it such a hassle, that it just ended my relationship with CVS. I bought a beauty item that rewarded me with Extra Bucks. When I used those on my next beauty purchase, that item didn't work out so well, so I went to return it. Here begins the problem. They insist that I get those Extra Bucks back on a store cash card. I told them I don't want the card and don't care about the Extra Bucks, but that I'd like the portion that I paid in cash refunded back to me. No, you must get the Extra Bucks back because "it's like money" they tell me. Then they proceed to tell me that they will have to put the portion that I paid in cash on the card too. Nope. Not okay. Can I just have the cash portion refunded and forget about the rewards? Again, no. So, between a couple of CVS employees (I assume one being a manager) they manage to figure out how to refund my portion in cash and get the Extra Bucks onto a cash card. Fine. Well, I didn't really want that cash card, so stupid me impulsively buys another beauty item to get rid of it. That was last week. Well, that beauty item didn't work out so well either (impulse buy, duh) and so I went to return that. Same hassle all over again about the Extra Bucks and what I paid in cash. Mind you, I ALWAYS have my receipt and product packaging, so it's not like I'm trying to pull one over on them. I have never once returned anything without a receipt. This time this guy (I assume the manager?) has to come help the lady helping me and he takes me to another register. As he is trying unsuccessfully to get the separate amounts refunded (Extra Bucks vs. what I paid in cash) I again make my plea of just getting my money back and forgoing the Extra Bucks. I don't care about the Extra Bucks! I express my frustration over this whole process and he tells me I'm bringing it on myself by returning the item. Excuse me? I'm sorry, this is what the CVS website says about your return policy: "Returns with receipt: Are allowed within 60 days of the purchase and are refunded to the customer in the same tender as (s)he paid for the original purchase with the exception of: Purchases paid for with a check will be refunded for cash; Purchases paid for with a debit card (when PIN number is entered at debit pad terminal) will be refunded for cash CVS/pharmacy Store Brands are 100% guaranteed A full refund of the purchase price for any reason with product and proof of purchase. Cosmetics are 100% guaranteed. Prepaid gift cards and money orders are not generally refundable." Do you see that? "Cosmetics are 100% guaranteed". So, again, I make my plea. Can I just have my cash back and you can keep your Extra Bucks? The guy finally gets the Extra Bucks onto a cash card, gives me back my cash (which is less than $10, this should not be this hard), then proceeds to take back the cash card and tell me that my Extra Care card has been canceled. I looked at him puzzled and he says "Do you make a lot of returns?" and I said, just these two in this past week, but it's probably been a year or more since I returned anything prior to that, and it's been infrequent at best since I hardly shop there any more. At that point I was just happy to have my money back and walked out, vowing to never return. I genuinely thought about calling corporate CVS and complaining about this, but we all know they won't care. The end result is the same either way, my relationship with CVS is over. Not only do they make the return process a nightmare, but then you get treated like you are at fault and they revoke your rewards card. Clearly they don't want my business any more than I want to shop there, so we'll call it a clean break up, shall we? read more

Last week I went here to get benadryl allergy for children, claritin and Orbit gum. Trevor helped me locate the benadryl and the claritin he left his register to help me which was very nice. Then at checkout he was,fast efficient and friendly I will come back to this CVS location because of the excellent service I received from Trevor keep up the good work read more

My fiance and I have been coming to this location for prescriptions and general purchases for four years! Ben and the other pharmacists are awesome! read more

Absolutely terrible customer service. Came here looking for iron supplements and there was only one kind and it was hidden behind something else. The person in the pharmacy completely ignores the people in line. Cashier up front waited for a line of 5 customers before calling for backup and the other guy took his merry time walking up. No manager in sight. read more