Always great, friendly, mindful customer service at the drive thru and pharmacy counter. I have…read more100% trust in these folks when it comes to filling my family's prescriptions.

Simply put, this CVS Store location on Bernal Ave in Pleasanton CA has one of the WORST level of…read morecustomer service among the many other CVS Stores alike, as the managerial staff and store associates have zero product knowledge and zero skills in quality customer service. There has got to be better and unfortunately, I have not seen much in any of the CVS stores due to so many reasons,... CVS corporate needs to weed out the horrible customer service culprits who are disrespectful, rude and have no ability to deliver properly product knowledge and common courtesy. It's like there was no training on customer service on Orientation Day for both managers and store associates. Also, some services paid for at CVS are so mediocre that it's not really worth spending on penny. Zero Stars for this CVS on Bernal Ave. in Pleasanton, CA but because I have to leave one star,... I will do so,..but truly at no merit whatsoever.

If you go around 5 after work the lines are super duper long! Like at least twenty people before…read moreyou. Do yourselves a favor and come at an abnormal unpopular time lol

So difficult to use coupons at this CVS. Went to buy something because I was sent a $4 coupon by…read moreemail. I took a screenshot so they can scan it easily without me having to log into my account at the store. They scanned, entered the number, nothing worked. I showed them the email and they wanted me to log into my account. The whole reason I took a screenshot of the coupon was so it wouldn't have to deal with this. Walked away because I couldn't spend any more time trying to save a few dollars in a $40 item. Went to another store and paid a lot less than what CVS would have been with coupon. Won't be giving CVS any of my business anymore.

I love this store and I'm really sad to hear it's closing. Always has what I need in most part…read more Avocados and most of the greens are way discounted. Staff have always been helpful.

Needed tide pods. They are locked up in a case and I pushed the button for service....nothing…read more Eventually the light went out. I pushed again....nothing. Light went out again. Tried a third time...nothing. I started walking towards the front to get help and found a staff member finally coming. I guess that's one way to stop theft and stop sales at the same time! Grabbed some unsweetened iced tea bottles and went to check out. The shelf price was cheaper than price at register. When I pointed it out to the cashier he was helpless to do anything. Said I could speak to a supervisor at the customer service counter. Nobody there with a sign saying Customer Service was closed. Not even a suggestion of where to get help? Asked the closest cashier for advice about what to do. She was actually friendly but didn't know, referred me to a crabby career cashier who had no interest in assisting. Said there should be someone coming later today I could talk to. (not helpful) Said they were doing price changes so shelf tags might be wrong. Where is Weights and Measures when you need them!?! This Walmart is a prime location to rack up some fines. Unfortunately it seems that when trying to save money, management cuts payroll first, causing customer service to go down the toilet.

Best pharmacy in the area. They are super helpful and nice. Much better than the large chain…read morepharmacies.

Great hours, quick/ easy refill service and I love how friendly all of the pharmacists are…read more I also appreciate them filling RX for my dog. Thank you!

Michelle is the most amazing pharmacist I've ever met. She is super patient and kind. I love how…read moreshe is so gentle and calm while giving vaccinations. She also keeps you updated on prescriptions and vaccines. She does her job with a smile on her face while making sure she goes above and beyond on her customer service it's not easy picking up prescriptions, but with the pharmacist like Michelle, you leave happy and I can't enough for her kindness.

Pharmacy folks are helpful. Sometimes it's slow service there since here may be only one or two…read morepeople behind the counter.

This is a speciality pharmacy specializing in skin care . Unlike CVS or Walmart pharmacy, they fill…read moreprescriptions from dermatologists . It is located near Hopyard Road in the city of Pleasanton inside an open space plaza with restaurants and offices . Parking is convenient. The only thing is that they don't fill your prescription until you pay for it . I called on day ahead to order the prescription and told the technician that I will be there the next morning . I was disappointed that my prescription was not ready when I arrived at the pharmacy at 11 am . They filled it right the way and my wait was less than 10 minutes . I appreciate the lady pharmacist came to explain to me about the side effect and the right method to use the medication. She is very professional and good manner . Love to come back for future medications .

no option for 0 star…read more Lazy, entitled, and completely unprofessional. My dermatologist sent a prescription here. They emailed me to upload my insurance card. I did - Anthem digital card with my name, Member ID, and Group number. That's what Anthem issues now. They sat on it for 24 hours. Then texted me demanding BIN, PCN, RxGRP numbers that aren't on the digital card. All they had to do was call Anthem with my Member ID and get those numbers. One phone call. That's literally their job. Every Walgreens, CVS, and hospital pharmacy does this without thinking twice. But Apotheco can't be bothered. They want the customer to do their work for them. And when I told them to figure it out like every other pharmacy does, I got an automated text telling ME to call THEM M-F 9-5:30. As if I work for them. This place wants easy money without doing the bare minimum. They want prescriptions handed to them, customers to spoon-feed them insurance info, and collect the check. Zero effort. Zero professionalism. Over 20 years dealing with pharmacies - never seen one this lazy and arrogant. Still never got my medication. Stay far away.

This is the closest Walmart to where I live and it's not very close, and it is a rare occasion when…read moreI do shop here. However, I do like that on a Saturday morning. I can shop at 6 AM and return home before anybody is awake. I have been to Walmart during the day and anytime that is later than the early morning is not my favorite time to go because of the other customers. Other than that this morning I was able to find the perfect hair bands that hold my super thick hair for a pretty good price there was Apple parking and none of the other customers were bothering me. This location is clean enough and the parking lot is safe enough. Solid three stars!

I used to go to this Walmart plenty of times in the past when I was younger and still lived in…read moreCalifornia. This Walmart like all the others had the same issues that never seemed to be resolved no matter how many years have passed. A smelly and filthy parking lot that always reeked of sewage and trash. Poor customer service from employees which is not a shocker as that is a common trend at Walmart. Always messy and dirty aisles that are clobbered with trash and products out of place. A dirty floor that is never cleaned and bathrooms that always reeked of sewage too. Especially the bathroom right near the main entrance which always had a toilet that is out of order and never fixed. This Walmart used to have some good things though from the past from what I remember. Such as having a McDonald's that is now like other reviewers have mentioned, blocked off and empty with nothing in it's place. And then of course theres the pricing and the variety of products that only Walmart carries that most other popular retailers don't. It used to fun going to this Walmart years ago to look at the legos or more specifically the Bionicles when they were still being made and popular in the early 2000's. And it was almost always fun going to the McDonald's here to fill up on food or get an ice cream cone. In the end, I am still not a fan of Walmart and I doubt I ever will be as they all almost always have the exact same issues.

Grabbed a quick white elephant gift from CVS yesterday. Nice clean store with plenty of parking…read more Store was organized and staff was helpful. The pricing was pretty expensive for a CVS. The main issue was once I got to the register, the clerk also works at the photo counter and I had to wait 10 mins to be rang up. I stopped at CVS for a quick in and out but ended up spending more time in line than shopping.

I come here often and I'm surprised to see all the negative comments. I've traveled often and gone…read moreto several CVS locations and this is by far the best pharmacy and front staff assistance I've gotten. I've had all my requests accommodated and calls returned.

COVID vaccine rating…read more I took my 12-year-old child to Safeway to receive his Pfizer vaccine. No appointment needed but I did call ahead to ask how long the wait was. We only ended up waiting about 15 minutes. It was a very smooth experience. Like a well-oiled machine. You essentially fill out a form at the check-in window. Be sure to bring a passport or school ID for your child. The person who administered the vaccine was very professional and friendly. My son was a little nervous but she put him at ease. I'm so grateful for healthcare workers. Incredibly convenient to do this at Safeway. Also thought it was funny that the ice cream freezer seemed to be strategically placed right outside the pharmacy. My son saw it as he was getting a shot and promptly requested an ice cream sandwich. Of course I obliged :) At the time of this review, the vaccine administering hours are: 9a-1230pm | 2-7pm

Ahn and Michelle are so fantastic! They go out of their way to make sure I am comfortable and taken…read morecare of. They have a good sense of knowing just what I need and Ahn is so patient and kind. Michelle is so on top of it! I never have to wait long when they are there.

This CVS pharmacy is located inside the Target that is on Fallon Road and Dublin. Very convenient…read moreand the pharmacy staff person was very nice. No line to wait. Was super fast and they take electronic subscriptions from the doctor that is automatically sent to them. Their hours online says 9am but the store sign said 8am for opening. Not sure which is correct. Overall happy with the service and would come back to this spot.

I always go to this pharmacy. All the pharmacy technicians are friendly & very helpful, and they…read moreare Sandra, Ed, Dana... They'll call or text me when my prescriptions are ready... always. Very reliable.