I feel like all Walgreens pharmacies really are hit and miss. This one continually misses, everytime. I recieved a call telling my to contact the pharmacist about my prescription. I was concerned so I called, after being on-hold for a half hour, listening to their terrible 28 second repeating message, they told me my prescription was ready. Really? I waste thirty minutes for that? Awesome. Picking up a prescription is sadistic, it's never easy, never quick. Enjoy the thirty to forty minutes it takes to get service. I get the same prescriptions once a month for the last 15 years, yay diabetes. Often they tell me to wait for the pharmacist, so they can go over my prescription. It's ridiculous. This place sucks. I really only go here because it's 24 hour and easy to work around my schedule. read more

I honestly only come here to refill my Clipper Card. Not all the cashiers have the access to refill the Clipper cards, only managers. So sometimes there's a slight wait if they're busy. Other than that, no complaints. Been going to this Walgreen's for years and some things never change. read more

Went over to Waltheater to buys some Blacks and found they got a huge selection of tobacco and tobacco related products inside some locked display shelving. So I asked the cashier for help and she said to push the button above the shelf . I pushed the "easy" button and and the automated pager made an announcement over the entire store that "assistance is needed at tobacco". Half a minute later a friendly sales lady opened the display case for me and I saw they had some with the wood tips - Cool! But even better I spotted some Mac Ascots sitting at the bottom shelf and ended up shilling $25 for a tin. I was finally in nicotine heaven! read more

24 Hour Walgreens!! What more can I say. This is the only Walgreens in the San Le/Lo zip code that you can pick prints up at, when you use Walgreens.com, so while I might be a tad closer to the East 14th Walgreens, which closes like at 10/11, I am privy to this one, because it's bigger and open longer hours. Not to say it's better than the other one, because they're not really different, and I like the convenience of the East 14th one. But it is hard to resist bigger Walgreens. read more

I like this store. Its clean & huge. Restroom is clean. Great customer service. I am glad they built this place. Its convenient to my place. read more

Walgreens here is clean and open 24/7 which is must needed in case of emergencies. The pharmacy itself is quick and helpful specially recommending medication when sick. Prices are more on the high end but they always have everything stocked up so no hit and miss here on an item you need asap. read more

Pharmacy tech lacked simple knowledge, i.e. I had to spell Bactrim to him and what class of drug it was so he could enter it into my file (a very common drug). Then, after my prescription was ready they informed me they didn't take TriCare insurance until tomorrow.....after I had called ahead and was told they did take my insurance. Not even an apology for the mix up as I pulled out the plastic to pay my bill. If I didn't need the medicine right away and being late at night, I would have gone to another pharmacy or waited the next day to pick my Rx up. Pick another pharmacy!! read more

They wouldn't take my rewards card because I use Google wallet... She didn't even tried to help or anything.

Most horrible service ever. Have no idea what they're doing and because of that they take forever to even acknowledge you and another hour to give you your prescription. Stay away. read more

PHARMACY MANAGER read this, and all of the other reviews! During Flu season you need to have a minimum of 3 employees scheduled in case one calls out!!!!! There was only ONE worker tonight poor thing had to manage refills, huge customers lines in both drive thru and inside!!!! People are in need of medications in the middle of the night and this is the only 24hr Walgreens nearby. You have locals coming in from all of the hospitals nearby to pick up. Many like us have been in the emergency room already waiting hours to get serviced there then come here with a wait as well! And how is your employee even supposed to go on lunch break with no backup? Isn't that illegal? Hire more employees or if you have them schedule them! Trust me, it will make it easier on everyone! read more

The pharmacy is seriously and chronically fuxxed up. Having moved from Alameda and use to being able to drop off and pickup a prescription without wasting alot of time and enduring a lot of drama, this place is a pain in the ass. Almost every time its a 10-15 minute ordeal (after waiting in line in what seems to be forever), in what elsewhere takes about 2 minutes. Things run at a snails pace here. Almost every time when picking up a prescription the clerk seems to have to study the computer screen and write a short novel, and conduct a exhaustive search to find a prescription. Several times I gone to pick up a prescription after being notified by phone and email that its ready, only to waste my time going there and finding out they cant locate it. Also, the pharmacy is chronically understaffed for the amount of customers. There is always a line of customers waiting. Trying to get something from within the store is a half hour endeavor. Some body from corporate needs to reboot this pharmacy. read more

My boyfriend I come here often some employees know us. Today we walked in and we grabbed a few items 3-5 min into looking for some items we started getting targeted. Every isle we went to the announcer kept calling through the speaker to check the cameras. We purposely went through another isle and they announce again to check the cameras. We got super uncomfortable yet we found it super embarrassing and shameful. We confronted the cashier and asked why did someone kept announcing each isle we went though and she played dumb she said I don't know. The lady was ringing the stuff and on the walkie talkie she said "yes he is paying it". So we got super pissed off and we were both like WTF why did we get targeted. She called the manager and she came and we confronted her as in WHY we were being targeted she said we have "no" cameras in isles?? Well she took us outside and said someone shoplifted. And we said okay someone shoplifted but why were you guys following us around announcing every single isle we went through. And that was the end of that. The isle we went through no one was with us so the fact that we were targeted we felt super embarrassed. we didn't even finish shopping and we probably won't ever be back to this location even though it's super convenient for us. It's honestly embarrassing when you are being targeted for something you did not do and for being a regular customer. Like WHY? I don't think it was a racist thing but there has to be a why. I would have appreciated if the manager was honest and gave us an explanation as in why we were targeted. read more

Do not get your Passport Photo Here!!! I recently went to the Washington Ave Walgreens to get a passport for and upcoming vacation. The picture cost me $14.00 and I submitted with my passport app. A month later I get a letter from the State saying the Photo was rejected due to bad quality. I did not have my receipt so they would not give me a refund just "points" I was left to scramble to get another picture submitted ...stay far away from Walgreens photo for you Passport pictures!!!! Save yourself the stress they caused me. Everyone else went to Costco photo they charged 3.00 and ALL were accepted. read more

The pharmacy, at this location, is the worst! They are so overly paranoid when it comes to filling a Rx for any pain meds. Instead of using "common sense" or checking to see if a person has ever brought in bad Rx's, they want to take a few days, contact the dr.'s office that just wrote the Rx and ask them if they know what they are doing. I understand Walgreen's is being more careful, because the pharmacists were filling many Rx's, for pain meds, for the same person in the same month. Which is why the co. decided to have pharmacists use "professional judgement" when deciding to fill a Rx or contact the dr.'s office before filling Rx's - if there seems to be something "funny" going on. This Walgreen's doesn't have or doesn't use "professional judgement". Any pain med. Rx they receive - they freak out and want to call the dr.'s office and they do NOT CARE IF A CUSTOMER IS IN PAIN. All they care about is calling the dr.'s office, so they can fill out a little form showing they contacted the dr.'s office - to COVER THEIR BUTT. They are NOT FOLLOWING CO. POLICY CORRECTLY. They are forcing good people in pain out into the streets to purchase other drugs while the person waits for a pharmacist to fill out a form. To the pharmacists - you are NOT dr.'s - you are their to fill the Rx's. I have no problem with you following the co. policy, but that does require you to use "professional judgement" not acting like brain dead idiots. In case any of the pharmacists from 15500 Washington Ave. are read this and are confused about the company policy, here is the portion you are not following properly: Are Walgreen's pharmacists calling physicians on each and every prescription for a controlled substance? No. Under our policy, we encourage our pharmacists to exercise their professional judgment when they feel further information is needed in order to satisfy their corresponding responsibility to ensure that each prescription filled is for a legitimate medical purpose (21 C.F.R. 1306.04). Our pharmacists may call physician offices to obtain further information about a patient. Part of that process may include verifying diagnoses or treatment plans as part of the pharmacist's judgment. Under our policy, these are guidelines for our pharmacists, not requirements. read more

I left a review a year ago. I didn't think it was possible for this location to get worse, but it has. I've been given the wrong dosage of medication numerous times, they have lost my pain meds (my though my is to start checking the lazy idiots behind the counter.) There is ONE person at this pharmacy who is actually good and has a great attitude. The rest, slow & incompetent. I ended up in the hospital for IV antibiotics after it took them over 24 hours to fill a simple antibiotic medication after surgery! Working in the medical field, I understand some medications look alike but that's why it's even more important for them to check what they are doing. CVS might not be 24 hours, but at.least they know what they are doing, and I can get my prescription within 15 minutes, instead of 24 hours at Walgreens. read more

This pharmacy is worse than any pharmacy I have been to in my life!! You can't even call them to speak to them , they leave you on hold for at least 45 minutes and instead of answering they hang up on you. This has happened on more than 5 occasions so when you have to drop off your prescription you have to wait 30-60 minutes and to pick it up its another 30-60 minutes...worst pharmacy ever!!! read more

I wish I could give this place 0 stars. My son has a horrible infection, and I filled his prescription at this pharmacy. The first day my medical did not approve the medication his doctor prescribed, when I got there to pick it up (because i got a phone call it was ready) all the clerk could do was tell me that it was not approved. I told them they wasted my time, They did not contact the doctors office via fax to let them know the prescription was not approved. Day 2, my doctor prescribed another medication for my son, i got the call it was ready, i go down to pick it up, its a special medication they dont have it in stock come back tomorrow evening(again why the fu*k did i get a call it was ready). Day 3 I go to pick up the medication, oh I am so sorry someone forgot to put in the order yesterday. Please come back tomorrow. By this time i have had it with this place but i know my son needs the medication so i try and remain calm. This morning I return back and there was an as* hole guy named PAUL at the window, gave my sons name and asked for the medication, took him around 10 minutes to come back to tell me once again the prescription has not been filled and i need to come back after 8PM. are you kidding me? He said no come back tonight, next in line. I got no apology for the screw ups they have been causing over the last few days, as if he didnt care because it was not his medication. This walgreens pharmacy can kiss my as* from now on. I will be sending my prescriptions to CVS along with my business because CUSTOMER SERVICE is obviously something that lacks at this sh*t hole! read more

This is by far the WORST pharmacy i've ever had to deal with! if i could do no stars i would. I've been dealing with this for almost a year and half and after finally reaching my wits end with thier incompetency and stupidity i finally switched to another pharmacy (and of course Walgreens couldn't even do that right). I've never been out of there without having to wait at least 45 minutes or longer and that's with just a couple people in line. The drive through plan on bringing a meal because you'll wait forever. Ugh i can't express how much I dislike them! I will never even step foot in that store again!! read more

This is the most out of date dirty pharmacy! I travel for work and finding local stores is a must... I won't be back in this dump. They need to clean up!! The one positive was the pharmacy staff was quick! read more

Pharmacy gave me incorrect test strips after pharmacist guaranteeing me they were the correct test strips so of course had to return to long process to get corrected read more

Will they ever have decent staffing in the Pharmacy department? I have used this location for years, and the wait is always long, and it's getting worse! Forget calling to talk to them on the phone unless you have 15-30 minutes to sit on hold. I'm guessing that it's a management issue, because at least the employees are friendly. It's hard not to feel sorry for them because they probably deal with irritated customers all day long. read more

I was extremeley sick and i needed some antibiotics and they got ne my order and a very swift amount of time. Thank you very much!

The store is clean, organized. The pharmacy is not really impressive. They are very slow and not as helpful. If you want to compete with CVS and local pharmacies, you should have better way to serve the customers. read more

The pharmacy was open after 10:00pm. They had to close 2of the 3 registers because a women had been standing at the counter and just urinated as she stood there. Took some time til it was cleaned up. Pharmacy girl said they didn't sell the decongestant tablets I had had filled in the Los Gatos Walgreens 2 weeks ago. Couldn't be bothered to look me up in their system. Won't bother to go back to this store! read more

ZERO stars!!! always never a one trip! picked up a prescription for my mom yesterday, 7/27/2017 pharmacists gave me a wrong medication inside the bag & the info attached to it but in the receipt it was the right one. what they gave me was the medication that my mom wasn't taking anymore which they were already informed. when i went back to pick up the right one, Rowena(pharmacist) is insisting on how it could have happened. if im sure it's the right one that i picked up. It was her fault the right medication was also there in the bins, she did not see it & did not double checked before giving it to me. She called the manager to give me points, manager asked her how many i even heard manager asking her if $10 is ok. when manager came back she said 5k ($5) pts. wow! very generous of you Rowena the pharmacist. with all the hassle, wasted time & gas! read more

Well when to Walgreens to saving and sound that the lady that I have problems with 4 but at the Register in her attitude hasn't changed.... Customer that was to be long front of us purchase something Paid And goddess merchandice and started to leave the change when down into the little machine there she looked up Adam they left she didn't say sir is your change but instead she asked the next customer can you please help me that change she took it and she put it in front of her off to the side... Wow I guess that's how she makes her extra money.... She needs to go to some type of personality school because she share sectors and of one I like coming to the store been going here for 40 years. And this is the worse employ that I've ever seen in your facility I don't wish anybody to get fired but maybe she would do better stocking shells so she can put her attitude towards the boxes that she puts on the shells as dead of customers read more

I can agree with most of the good ratings in the past reviews... Although, with many of the cashiers i seem to get quite a bad attitude.. my last experience included someone which i dont know if he is the manager or assistant but he is an older filipino man with glasses and because change is money too!! some times i have to pay with change. Big deal, get over it. Anyhow, this man mutters things under his breath while im counting 3 dollars in quarters... i would ask, what was that? then he would say oh oh nothing nothing... again this happened 5 more times until i was about to grab him by his smug little tie and teach him how to say what he was afraid to say... on the way out he says dont forget the receipt and i kindly said no thank you, then he firmly said " take it anyway". OK, i took it and dropped in right on the floor. I dont like rude people when i am spending money in their store. I am helping pay their wage. I dont like for people to hand me trash when i make it clear that i do not want it. I have a walgreens across from my house in castro valley. From now on ill just make sure i have everything i need before midnight. thank you walgreens in san leandro. You have succeeded in losing a daily customer. It all starts with the employee, then the customer. No good employee then you get no customers. its simple. read more

Freaking Horrible... they take forever. Waitied on hold for 30 mins then someone picked up and hung up. Went to the store and had to wait another hour. Worst pharmacy read more

Walgreens - One caller ahead of me for the past 30 mins... freaking ridiculous - Drugstores Near Me - San Leandro, California

Can someone pls look into their pharmacy dept..it's the worst place to call to speak to a staff..you are put on hold for over one hour..it's ridiculous! Their pharmacist aren't too friendly either...you are in business so have a better customer service. read more

So, I'm fell in line at the drive thru pharmacy at 5:29pm - it is now 6:12pm and I am still not at the window - Slow as molasses. I have over 10 years worth of pharmacy experience - pharmacy drive thru included and I must say this service is horrible. I added the extra star because this store is open 24 hours. read more

This branch of Walgreens only hires people of ages 21 and up. Even though they have positions like, greeter, or cosmetic sales, or photo sales. With that said, I think this Walgreens is ageist and because of that they don't have my best wishes. (Support employment of all ages) there are definitely more teens than 21 year olds and up in this neighborhood looking for work; this is especially true for a Walgreens job, or in other words, an Entry Level Work type of job. read more

I believe first impressions are everything. If I could give zero stars for this Walgreens I would. When driving into the parking lot it's covered with plastic bottles, cups and papers. Literally everywhere. It's ridiculous when you see employees standing around and the outside of the store is disgusting. Whoever manages this store should be ashamed of themselves. read more

Worst wait times to speak with the pharmacy staff over the phone. I typically use the app or online services as much as I can, but to call and ask a question about my dad's prescriptions is always a total nightmare. Standard wait time on the phone is 20 minutes and counting. read more

This is like 2 different stores in one. I have all my presciptions filled here, and shop here at least 3 times a month. It's convenient and close to home, open 24 hours. The pharmacy is a living nightmare. Understaffed, long waits and screw up my precriptions every month. They continue to give me some other guys script every month, same last name but spelled differently. This has been going on for the last 3 years. I almost have to argue with them that I'm not that guy, even though they put a flag on my name to check address and phone number. The only one who knows how to use the Walgreens card is the Manager, The others want to swipe it before the transaction, I have learned to handle that myself and swipe it after ring up and before paying. The pharmacy staff is rude, with the exception of one little Phillipino gal who is helpful and friendly, I wish I could remember her name, and the Manager. The store itself is great, well stocked, and good Management. The checkout people have always been well trained and friendly; always open a new lane when busy and know how to use the card, coupons etc. They should be training the pharmacy staff. Five stars for store. One star for pharmacy. Wish I could give it more, should really transfer my scripts so I could quit complaining. read more

Terribly slow pharmacy service. Called in and had to wait an hour for them to get my prescription ready. When I walked in to pick up, I had to wait another whole hour again to even have them talk to me after telling us it would be ready in a few. Please find another pharmacy for your needs. This one will leave you gravely disappointed. read more

Waiting for an hour for my prescription. Came at 5 pm. Must be a bad time. It's 24 hour so I choose it at the doctor. They can't handle the business. read more

The pharnacy is a NIGHTMARE. Like the other people mentioned they have literally hung up on me after waiitng on hold for 30 minutes. I had already waited 30 minutes to initially talk to someone who told me my prescription was not called in. My doctors office actually had called it in over an hour prior but were told to leave a message with the presciprion on their answering machine. They never checked the machine. So I call back and then I am hung up on by the very cheerful Jessie who thinks its apparently no big deal to be completely incompentant. I will NEVER go here again. Im on hold again going on another 30 minutes to get it transferred to another pharmacy. Worst customer service EVER. read more

This review is for the Pharmacy only. For 15 years I have been getting my meds at Walgreens at this facility. For the most part it has treated me fine but last night changed everything. I came in to drop off my prescription and was told that they didnt have two of my meds in stock nor would getting them really be an option. I was told that their shipments have been reduced to almost nothing on the two and that if I wanted to get the other one filled there I could but then I would be waiting a while (and she made it sound like that was a dream as well) and that I would be required to wait for the other two if they ever came in if I filled the one script there. I do not know what is going on at that place. For the last year things have not been going as smoothly no doubt. I wound up going to the pharmacy across the street and they were more then willing to help me out. I guess Walgreens only wants to be bothered to sell pet food and sodas, I don't know. I know this, I do not take anything exotic for my issues and that those meds are commonly available just about anywhere else. Thank you for the 15 years but I think I will be going across the street from here on out. read more