Shoutout to Cheryl in the photo department! They were clearly short-staffed and backed up with orders, but she was still incredibly kind and helpful. When I called about my delayed order, she immediately got it printing so I could head over. Even while juggling multiple orders, she stayed friendly and provided great customer service. Thank you, Cheryl! read more

I'm really disappointed with the service at this Walgreens Pharmacy. I called in a refill on Sunday, May 3rd, and was told it would be ready for pickup after 8 AM on Tuesday morning. I went to pick it up on Wednesday, only to be told it wasn't ready yet. When I explained that I had already called it in on Sunday, the employee initially said she didn't see anything in the system and told me to come back the next day. After I reminded her again that I had called in, she suddenly "found" it and told me to come back in 2 hours and that I would receive a text message when it was ready. I never received the text message they promised. I returned on Friday, and once again they couldn't locate my prescription. After more searching, they finally found it -- but they also tried to give me someone else's order at the same time. I had to explain that I only had one prescription and asked them to verify it using my phone number, not just my last name. The entire experience was very unprofessional, disorganized, and frustrating. On top of that, the drive-thru wait was over 20 minutes. For something as important as prescriptions, accuracy and communication should be a priority. This pharmacy seriously needs to improve its customer service and organization. read more

Worst customer service ever! talk about discrimination for not having Insurance, my son went to the ER at Eden hospital last night, he hurt his back maybe a spasm, he did have a transverse process fracture almost 3 years ago and this pharmacy is screwing around. my son's been there almost 3 hours waiting for his prescription that was called in the night before when he was at the ER; and he's on crutches because he can't even walk getting out of bed is hard worst pharmacy ever worst customer Service. What ever happen to human kindness, compassion and understanding they have none. horrible customer Service. Ever. To start with they should practice compassion and human kindness needs improvement and some better customer service skills on how to speak to a patient at the front since they're the first people to be seen when they're in pain and not make their experience even worse. Never go there if you're in pain and in need of medication. read more

A lot of the previous reviews say that the pharmacy is slow. It is a bit slow since there was only 1 person helping the drive thru and inside line, but once we got to the front, it only took 15 minutes to get our medication. The store itself was well stocked with everything from daily home essentials, party supplies, snacks, beverages, vitamins, toys, Valentine's Day items, makeup, cleaning supplies, books, pet items, and more. read more

Walgreens - Drugstores Near Me - San Leandro, California

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Quality/Quantity - Huge location, especially the parking lot. This location can look so beautiful, just see the potential with the architecture. See pictures. But garbage everywhere, I only took one picture. No garbage cans around anywhere, not even at the entrance. I need to refill my Clipper cards as I plan to go to SF and want to take the Alameda ferries. But last time I tried to reload online, it failed. Clipper card charged my credit card, but never gave me credit. So here I am. Atmosphere - See above, so much potential. The inside was clean and organized though. Open 24/7. Drive thru pharmacy. Huge parking lot, plenty of parking. Service - 5 stars. The cashier saw me walk in and came up front to help me. She was nice enough to check my balances on all 3 of my clipper cards and let me choose which ones to add more funds. She was patient and friendly, etc. I should have gotten her name. I also chose this location as it was on the way to my new grocery shopping stomping grounds. Price - Reloaded $20 a card. Owner Comment - Congrats on your success since 1901. 1931 Walgreen drug store. 1948 Walgreens. read more

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The store closes from 3am to 4:15am daily. How dare this is not updated? I drove all the way here to get something at 3:24AM and it totally wasted my time. read more

Not the best Walgreens because of how much trash is strewn about in the parking lot, but I love that they have a 24-hour drive thru pharmacy which is always less busy in the late nights or early mornings (great for busy parents such as myself). Otherwise, expect the same service and variety of goods as you'd expect at any other Walgreens. read more

Welp this is going to be my go to Walgreens now that they closed the location at Palma Plaza..... There is a private parking lot and security on site in the store. Store is well stocked and organized. I have the Walgreens app and I take advantage of the sales when available There is only ONE cashier and line was kinda long but it went by fast Store does seem like it could use some renovations, its like a time warp when you enter going back to 1980 or something...... lol read more

I wish I could rate this a 0. A time sensitive medication was sent on a Tuesday evening and was not ready until today... because they were "out of stock". Out of stock of a profilaxis medication that is time sensitive for patients to take IMMEDIATELY. This pharmacy failed me and now I may be facing serious health consequences due to this failure. I will not only be writing to your corporate office but also file a complain with the better business Bureau as well as filing a complaint to the California State Board Pharmacy. This pharmacy should not be able to be operating with this type of delay In patient care. read more

Apparently if you have colored skin, you have to use a hand basket as per their policy for customer service or they will harass you to use one instead of your reusable bag. Like not greet you or offer any assistance, just force the basket on you. read more

Horrible. Not a 24-hr pharmacy. Waiting in drive thru for 15 min with call light, had to blow car horn and still another 4 min wait after that. Sad they behave this way because of the demographic they serve. So lucky I was just visiting this city and can return to my dependable 24 hr pharmacy at home. Sorry for the locals this is how they treat y'all. read more

This location is supposed to be 24 hours, yet the stupid workers keep closing it between 10pm and 6am. And all the lights are still on, and a stupid security guard is just sitting behind the door. What the F*** is the point of a "24 hour location" that's never 24 hours for people who need it???? Make sure you call in advance EVERY TIME if it's after 10pm, to confirm if they are open. Even if they get annoyed. For instance after midnight today I called and they said they are only closing from 3am to 4am. Cool. Fast forward to 5:45am and the stupid id**ts are now closed again until 7am. Now why didn't the girl tell me that they were going to close AGAIN at 5/530am until 7??? This is UNACCEPTABLE!!! CALL CORPORATE!!!! read more

Walgreens - It should be ILLEGAL for advertised "24 hour" locations to close for hours at a time in the middle of the night!!!! - Drugstores Near Me - San Leandro, California

This is for the pharmacy. I have to use Walgreens pharmacy but not by choice, it's always been the last place I'd recommend. Every damn month, they delay the filling of the same damn prescriptions I've been using for years. Every month I have to suffer for days. I don't care why anymore, I'm just tired of it. Life use to be a lot simpler and easier to navigate. Cooperate greed has ruined this world and we the people of every day life suffer for it. read more

have you ever wondered what it's like to experience the pit of hell without dying? take a trip to the pharmacy line of this sorry excuse of a business. a 90 minute wait to pick up a prescription. I was hoping the infection killed me before I made it to the pharmacy window. read more

To keep it short Went to this location to look at some pokemon cards, pushed need help button to open cage, took 5 mins for some help. Filipina lady came to help while talking on the phone lol Asked about the stocks and gave rude answers, didnt even let me look through the options and gave attitude. Saying its busy and she doesnt have time. For context its 10:30pm on a weekday night. I was the only customer btw. Do better, starting with firing the entitled lady lol. read more

It's just a normal Walgreens, but from the front it looks like it used to be a movie theater in the 1950s. It has super neat art deco(?) architecture in the front, and even still has the marquee, now advertising deals and specials rather than the latest flick. read more

Walgreens - looks like it used to be a movie theater - Drugstores Near Me - San Leandro, California

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Walgreens used to be one of my favorite places to walk around as a kid because their toy shelves were always full. Now as an adult, I noticed it's almost always empty when I'm looking for little toys for my kids. Anywhoo, we had a last minute wedding and printed all of our signage, invitations, pictures, etc at Walgreens. They were fairly plain and sometimes off centered but there are almost always coupon codes you can use on the website. Everything came out beautifully! read more

Walgreens - Drugstores Near Me - San Leandro, California

Glad to see that this Walgreens hasn't shuttered it's doors. The past few years have been rough, for many stores like this. I stopped in to buy some perfume. That's when I noticed the perfume case was not only unlocked it was completely empty! Upon closer inspection... they rigged up these little cardboard paper cut outs of all the bottles of good smelling stuff. You then point to the picture you prefer..ume. Someone then goes to the back office to get your item. Then you both walk over to register to pay. Which felt a little strange but understandable at the same time. read more

Consistently horrible service at the pharmacy. You can have an appointment and it doesn't matter they will serve you when they decide to. Their logistics is the worst I've seen. My partner had an appointment for his flu shot and he came earlier so he wouldn't miss a work meeting and they didn't give him the shot until 1.5 hours later. I went to target for my flu shot and they had a line of people and they still gave me the flu shot in 5 minutes. I have come here for my Covid test and waited at the drive-thru for 15 minutes and no one came to the window despite me ringing the bell. Then when I went inside they said I couldn't be inside the store and said that I had to be in the car - with no regard at how they were not responding to the drive-through window. Then later, we went to pick up a basic prescription and the sign on the window said "Pharmacy system is down, drive-thru is open" but it did not say that the window was closed, since there were quite a few people in line and waiting. She ended up serving others but not us and was upset that we didn't read the sign to which we said that the sign was not clear and that she was serving people clearly in front of us. I will be switching my pharmacy and will not be coming here ever again. And if you ever want to wait 30 minutes to get your prescription in a "drive-through" line, this is the place for you. On a week night at 8 pm, there were 10 cars in line taking on average 5 minutes per car. You can easily watch your night fade away in line. Too many problems to count over the past 2 years we've had them refill our prescriptions. Hello, Target or local pharmacy! read more

The pharmacy lines get extremely long; go to CVS instead for quicker fillings (shots, prescriptions). I had a package (makeup) delivered here, but the worker stole it. The box was opened from the bottom and repacked with a different tape. The old white woman cashier is... rude and not well informed about store match pricing policies. So far I've had two bad encounters with her. read more

Wow, just a disaster. The pharmacy is chaos, with multiple lines and clusters of customers trying to figure out where to stand or if they'll ever be helped. Took me 45 minutes past my appointment time to get a vaccine. Be prepared for lots of standing and wondering if you're waiting in the right area. read more

The lines at this Walgreens pharmacy are consistently long, and the workers are extremely slow. It wouldn't be as frustrating if they at least acknowledged customers and let us know they'd be with us, but instead, there's no communication while we wait. It feels like we're being ignored rather than helped. A little more efficiency and customer service would make a huge difference. read more

I've lived here for 32 years, and this Walgreens is open for 24 hours. Since 2020 I will admit there has been a lot of theft. They hired a security guard, but to me the employees take it too far because they act as if the property being stolen is coming out of their pockets, when Walgreens specifically tells them not to interfere, but yet the older ladies just have to say something or do something.. Last time it was about one in the morning and my whole family had Covid except for me so I desperately needed medicine. They had a long line outside and they would only let one person in one by one. Right now I came to get some medicine cause I'm severely sick in the middle of the night. It's currently 340 and I came up and they have a sign that says store closed and it says closed for lunch from 3 AM to 4:15 AM to me that doesn't mean for operations that you shut down the entire store and to me this is the management thinking they can do whatever they want again , I understand to keep theft down so they could probably take their lunches together to be on the floor together but in the railroad people can't wait in the parking lot for you to open up. If you don't wanna work at Walgreens get another damn job. Like I said, I understand the theft issue, and if you're by yourself oh freaking well let them take whatever the hell they want, and let Walgreens deal with it and their insurance but as far as the people who desperately need medicine or medical supplies without having to go to the ER and your science says 24 hours You're lucky someone doesn't sue Walgreens for false advertisement for your made up sign . Pretty damn annoying that you guys care that much about theft as if it comes out of your damn paychecks and yeah raises the price everyone knows about theft and how raises shit but we live in the bay area and like I said apply for other jobs go at Joannes or Michael's or wherever the hell else but you're scared and you want people on the same shift they're going to still either way was the point of having a damn security guard read more

Walgreens - Huge ass sign, saying they're open 24 hours - Drugstores Near Me - San Leandro, California

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This review is for the pharmacy only. They need to hire more employees, on a Sunday at 2pm the drive through was closed, line of around 5 people inside with one person helping the line. I waited about 30 minutes just to pick up a prescription. This isn't the first time this has happened either. I am going to start going to CVS pharmacy because the wait is ridiculous. read more

To sum it in one word. Crap. Crappy filthy parking lot trash blowing everywhere. The store hasn't been remodeled in decades. The Rx is basically incompetent. Get a different story each time I call for refills. Almost impossible to get filled for pick up on the same day. Make you come back multiple times in a week for nonsense. Then to top it all off I had my car broken into in there s******* parking lot. read more

This place sucks. The Pharmacist is the worst. The whole team sucks. They are rude, unapologetically, unaccommodating. They make you wait FOREVER. Stay away from this place total waste of time. read more

Only giving this a 5 because of the amazing gentleman who helped me last night with my mobile pick up around 10-10:30 PM. I went to the regular line. No one was at photo like it says to go to for pick ups. The cashier helped me and got my order for me when I first went up to him it looked like he tried to call for his manager, and no one was came or responded back. He spoke on the overhead too and no one came so we walked over to photo so he can get my order for me. on the way out as he's walking back pretty sure it's his manager. She was Asian descent with black frame glasses she was walking by NOT HELPING didn't even look like she was working She embarrassed him in front of other customers everyone could hear waiting in line she demanded him not leave there and he has to stay there, if he needs anything to call for her she did not say this in a friendly way. She said it as if she was scolding him. Well guess what that's what he did to begin with because the manager was nowhere in sight or came when he called and when he spoke on the overhead! so is he supposed to have the customer just standing there waiting for whenever the manager is ready to come out and make an appearance all he did was his job and help me as the paying customer. as a manager, she should be helping at the front and not leaving one employee by themselves to figure it all out by himself do better and learn how to talk to your employees before you have no employees & you're up there by yourself getting your karma back if you hate your job so much then don't work there. You could definitely feel the hostile work environment from her. I feel bad for these poor workers, but we also appreciate them, they help keep the store running when the managers decide to hide and don't want to help. please don't hesitate to reach out to me if you have any questions or need more details. on another note, you're better off just going in there yourself and not doing a mobile order when I went to pick up my mobile order I was told they were out of quite a few of my products that they said they were in stock right when I walked in the products were right there so again, how are they sold out? read more

No good they be closing at any times that they want sometimes from 1 to 2 or 9 to 6 am times be crazy can't never keep a schedule

This is not the first time I have have trouble with this Walgreens Pharmacy, mainly the person who says "I'm the Pharmacy manger" The latest is a wrong strength prescription was filled for me. I didn't notice it till a couple of days later when I was about to take it. I went to the pharmacy and explained the situation to the "Pharmacy manger". I understand mistakes happen and I did have a newer prescription same medication but different dose. I say I need the correct dose and please refund me what I paid for the mistake. He said if I purchased the correct medication he could not refund me my money??????? I said it was your mistake. I need to purchase the correct medication to take. So I ended up purchasing the correct medication. I did contact the corporate offices the next day and the store manger called me and apologized, offered me a refund. She said just go to the pharmacy and she would tell them to refund me the money, anyone could help me. Went to the pharmacy to get the refund, guess who was there and didn't have time to help? The "Pharmacy manger". The tech's and cashier said he would have to do it??? I left. I will return, one more time to speak with the manger of the store and get my refund. I WOULD NOT RECOMMEND THIS STORE!!!!! I will be using another Walgreens or another pharmacy. Rite aid customers beware! read more

I had my doctor call in a prescription Monday that wasn't covered by Kaiser. I came by today (Thursday) to pick it up. It hadn't been filled. They wanted to ask if I wanted to pay out of pocket!!! Couldn't they have called me??? They have my contact information!!!! Now they are telling me to come back in 2-3 hours. No customer service here !!!!! read more

The Pharmacy is HORRENDOUS!!! From time to time you'll get a text message and a phone call informing you your medications are ready BUT when you don't get the call or messages you'll have to call the Pharmacy to check the status and trying to reach them is like trying to get in contact with the President of the United States. Omgggggg, ITS H-O-R-R-I-B-L-E!!! When calling to check and see if my prescriptions are available you're waiting for eternity!!!!! That is IF someone doesn't hang up on you OR IF or WHEN someone does answer the phone they don't know the answer (I'm assuming it's an overflow line because it's between business hours) and they still transfer you back into Cue OR the phone will ring and ring and ring and ring and ring and ring and ring ANDDD RING until it automatically hangs you up. Then you'll have to call back anxiously hoping someone will answer. For instance today I started my journey calling at 2:30pm two hours later I'm no closer to finding out if my prescriptions are ready or not. I was in Emergency last night and dropped my prescriptions off at 5:30am, they said it'll be ready by 7:10am. It's 9 hours later and nothing! I can NOT get in contact with someone to see why it's taking so long especially since they said it'll be ready two hours after dropping them off. I don't want to go to waste gas (as expensive as it is now), time and the little energy I have left to find out that it's an insurance issue, the prescriptions weren't filled out properly and they need to get in contact with the prescribing Doctor (can you tell I've been down this road before?) just to turn around and go back home. The drive thru is DREADFUL and exhausting!!! The line always looks like they're giving something away for FREE!!! It's always wrapped around the parking lot in a L shape to avoid spilling into the street. NO MATTER THE TIME OF DAY YOU GO! Your wait time in the drive thru is STARTING AT A HOUR IN A HALF!! This evening I went to pick up my new prescription and it took ONE HOUR AND 43 MINUTES!!!!! The Drive Thru & phone issues have been an ongoing problem for the last 8 or 9 months. It's unacceptable, especially for customers who are ill and in need of medication to make them feel better. I'd also like to mention them not carrying a lot of medication in stock. They won't keep you informed if it's out of stock OR they won't let you know the duration of the waiting time to get it back in stock. It's been several times I've had to wait a week or two AFTER the promise date because it's not in stock. The lack of communication SUCKS!! I've been a regular customer for years and nothing runs smoothly. I'll be looking for another Pharmacy who can better serve me without me feeling like I just finished clocking out of a part-time job that I'm not getting paid for. read more

Walgreens - This is a sign they have posted in the window, they definitely need to take that down. This is false advertising!!! - Drugstores Near Me - San Leandro, California

STAY AWAY!!! DON''T GO TO THIS LOCATION!!! If there is a zero star, that's what I'm going to give. Went to this pharmacy today November 1. 2024 at about 8:30 AM and this fat female pharmacy associate told me to wait for 1 hour 30 minutes. I asked why it takes that long since I was the only one there and her response was they have a lot of prescriptions to fill. She was so unfriendly from the get go while attending to me. I was in so much discomfort, just came off night shift and just wanted my prescription filled so I can go home. I retrieved my prescription and told her I 'd rather go to Costco. Went to Costco and got my medication 15 minutes after getting there. read more

I really don't understand this location. 24 hour? I usually pickup scripts between 6-7 am. The drive thru is always closed. Yesterday, Saturday, 6/21, a sign said pharmacy close till 7am. Today, Sunday 6/22 , the whole store is closed till Monday. A few months ago, the sign at the drive thru said "computer down , come inside" I go inside and the pharmacist on duty rung up my scripts at the drive thru terminal. ??? And yes, I agree they are always out of product. read more

This place is NEVER 24 hours. The BS sign says it is but I can't even count how many times I can wasted my time and gas to get here and there's some sign on the window says what it's actual hours really are. Is there no corporate holding these locations accountable for the hours they should be open? Because this is just ridiculous and wastes it's customers time and money. What is the point Walgreens when you are never 24hour read more

Walgreens - The new hours for today. - Drugstores Near Me - San Leandro, California

This pharmacy has the worst costumer service. Their driver-thru service takes about 30min to an hour or longer. If you see one car ahead of you, it'll still take about 30min ( I've waited) I've also seen car leave the line. It's ridiculous how mean and rude these technicians are. It's no wonder their rating is so low! read more

Long lines at RX inside & outside! Often no answer from on phone calls to this store (RX)! They need to improve!!!

The infamous long waiting time for pick-up or refill at Walgreens pharmacy has added more dumb staffing to the store. I thought I was lucky enough to be the first one in the line on a Sunday evening, but, they spent 15 minutes dealing with the customer ahead of me. Then, a dumb thing happened. Nazia picked the other customer who just arrived in the store instead of me. There, it took another fifteen minutes of waiting before she came up for service. I am a senior of 76 and have feet standing problem. Nazia gave priority to the young customer who arrived 13 minutes later and behind me. The problem was she took another 15 minutes to work for this younger customer. I was furious that the 30-minute wait caused my feet pain again. Don't forget, it took only a minute for my pick-up. read more

Just stopped by my neighborhood Walgreens to swap a propane tank. Clerk told me they were out . I counted 12 full bottles in the rack. LAZY! read more

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This review is for the pharmacy, specifically Amanda who is a true gem and works in the pharmacy. She went above and beyond to fill my prescription as my regular Walgreens pharmacy closed early. Walgreens, give her a raise and make her employee of the month, scratch that, employee of the year for her wonderful customer service. read more

This place is mostly a miss and is sad, specially with the pharmacy. When i got my shots, they were super nice. But it seems they're so understaffed, customer service is suffering. I also tried calling the pharmacy today and was on hold for over 30 minutes waiting for someone to answer. I heard someone pickup a couple of times but put me back on hold without even acknowledging my call. And then 30+ minutes later, they just hung up on me. read more