Very disappointing experience with the woman pharmacist with short hair on July 27. My dog had suddenly started having seizures, and my veterinarian gave me a hard-copy prescription for a controlled medication because they couldn't dispense it or call it in. As soon as I handed it to the pharmacist, her first response was, "It's Monday. I'm very busy." She seemed visibly annoyed that I had brought in a paper prescription. She then said, "I have prescriptions to fill and I'm giving vaccines, so it's going to be at least 24 hours." When I asked if there was any chance it could be filled sooner because it was an emergency, she showed absolutely no empathy. She also said, "I have to call your veterinarian because the name on the prescription doesn't match the doctor who signed it." I transferred the prescription to the CVS inside Target on Hesperian Boulevard. They simply said, "No problem," accepted the same veterinary prescription without questioning it, and had it filled in about 30 minutes. The delay wasn't the problem. It was the lack of compassion, the rude attitude, and the completely different experience I had at another pharmacy with the exact same prescription. read more

Every time I call to this Walgreens Pharmacy they don't have basic manners to even greet the person on the other line and just ask "what's the date of birth?" They don't even let you finish your sentence and always interrupt you. Rude!! read more

I had been to 3 different Walgreens trying to get my passport photo taken. The first place I went to said their camera was broken. The second place said the person who works the camera was on lunch. The third place was very confussing, I asked a lady and she said she didn't know and walked away. Someone else said that they don't know where the person who works in the photo department is. So I called this place before I wasted my time. The lady who answered the phone was just very rude. I asked if their camera was working and if I was able to take my passport photo. The lasy said, "yea" but I was not sure if she said yeah or nah. So I asked, "Was that a yes or a no?" Her responce with attitude still was, "YES it is working" That's why I knocked down one star. The guy who took my picture was really nice and within minutes it was all done. No more then 5 minutes it was all over. 4 stars to the guy, sorry I didn't get your name who took my passport photo. read more

Fast service...Rx was ready on arrival, staff was friendly & helpful. The store is clean and well organized. The shelves are well stocked. Thank you! read more

This is my second review for this pharmacy. It's incredibly frustrating that I can't give negative stars. This is my second 1-star review. Shame on me for giving them a second chance. They called me to tell me to come in because my prescription was ready. I figured my doctor had sent medicine to my old pharmacy. After waiting in line for 40 minutes, they tell me that not only is my medication not ready, but it's not available at this pharmacy at all. read more

Attention Management! Your employer Eddie goes above and beyond for his customers. He calls me by my name, I enjoy his communication style, and he helped me better understand how I can save more at your store. He is exceptional, and he really should be recognized and respected for his hard work and dedication. Thank you so much for the interaction today, you made my day!!! read more

Walgreens - Eddie - Drugstores Near Me - Hayward, California

Customer Service especially in the pharmacy suck so bad. They are refilling my prescription partially as per their voice mail message. I got there and it's not even ready. I have to wait for 15-30 minutes. Come on people. People have places to go and a life. We don't have time to be bounced around like that. What's the use of the voice mail message saying my meds was ready for pick up but once you get there you have to waste your time waiting. read more

Worst customer service. Indian supervisor doesn't know how to listen. I told her i have paid for the photo already but she insist i haven't. And she said they wont charge unless its scan. I told her i have paid and showed her it might be double print. Which it did! And so they caught the other set of photos and cancelled. Next time you listen! read more

I would rank my experience as very very exceptional. Our cashier, Ahmena, was very happy to scan our items. She also engaged in small talk with me and my family, asking us about a soda I was about to purchase. Overall great service and the environment was clean and organized. This was a warm and welcoming Walgreens if I've ever seen one! read more

Went in to do passports photos with my 2 kids under 1 and Carlos was a pro. He was very patient and kind and also helped us print out the photos within 15 min. Would highly recommend to come in the morning also. read more

There were only 2 employees working the store when I visited. I needed a passport photo & the senior Indian employee told me that it would take 30 mins. She & the new employee rang up the few customers, that were in the store. The senior lady then proceeded to just do minor tasks & other stuff rather then take the picture & let the machine process it while doing her tasks. This employee seems to be the new low standard of having a job they don't care about, letting customers sit around and not help customers that know what they need and have a simple request. It's a good thing Walgreens is shutting down so many of their stores. With any luck this one will be next on their list & let paying customers use Amazon instead. read more

Come to this location if you are in desperate need of something in the store. The staff was kind and helpful; they get 5 stars the environment and selection of products is why I give 2 stars. Just going to and from your car to get into the store you will be harassed about 5 times for money, and I'm not exaggerating. I know people beg everywhere but I came here for meds and was feeling sick, I had a cough spasm on my way out the walgreens front door and literally 5 people asked me for money. They really need a parking lot security. read more

I had the BEST experience at this walgreens!! A worker named Chisomaga helped me out today and I was looking for Squishmallows since I collect these plushies. He went ABOVE and BEYOND and went into the back to pull out the new Halloween squishmallows from the back. I was so excited and it was really cool to see a good chunk of the Halloween line before it hit the shelves! I ended up getting the Zero plushie from the movie Nightmare Before Christmas and also the orange bat! This was a successful squishmallow hunt!! read more

Walgreens - squishmallows - Drugstores Near Me - Hayward, California

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I can understand everything being locked and having to ask for assistance to get specific items, but the store needs to be staffed in a way to provide that assistance. I need to get just a few things that happened to be locked up. I pressed the button for assistance. It made a store announcement to foe the request. Waited several minutes and noone showed up. Tried again and no luck. I asked a cashier and she paged someone to go to the aisle with a key. But again noone ever came. I had to leave and go to a competitor for the items I needed. I put this squarely on the management of the store and Walgreens corporation for not running their business in a way that meets the needs if its customers. You need to hire people who know the store and its products and locations and can quickly assist especially when items have to be secured from potential shop lifters. As I have heard Walgreens, once a powerhouse in the pharmacy space, has significantly declined recently and maybe this lack of service is a leading indicator of that decline. To save itself from a downward spiral it will have to do more in terms of customer service beyond just having someone at a cash register waiting to take your money. I don't think I can shop there anymore until they fix this problem. read more

The store hours state that they close at 10pm. So it was quite infuriating to see that they closed at 9 pm on Saturday May 28,2023. Is it okay to close at 9pm? Absolutely, but only if your business hours are stated as such. read more

Mom and I had our Covid shots here. Great service from Jasmine and Chanel who gave us the shot. She was so good that I barely felt the shot. Thank you Chanel! read more

The pharmacy is a disaster, they have a sign saying "express pick up" there is nothing express about it. 45 mins to pick up a precription. They are short staff and they still let the customers pay for a whole cart of products there, while there is elders barely standing waiting in line. Also their products availability on their website is not updated. read more

Super slow pharmacy drive through. They have trouble finding orders. Waited 20 minutes today read more

Walgreens - Line all the way down the entire aisle - Drugstores Near Me - Hayward, California

The store needs an overhaul of the workers . Plenty of workers standing around talking and chatting it up with each other ignoring the customers. They leave the person behind the counter a photos Overwhelmed with a long line no one steps up and helps out. The workers just disappear into the back room there's no way they all have break at that time. It must be nice to make a paycheck and not work. read more

The FedEx department here sucks! The manager has been here for more than a decade and does shady business. She and her colleague could not get their device to work, so they tried to say I was scheduling a FedEx pickup. They took my signature and then looked like idiots when it did not go through because they had already scanned the return label. Then they tried to send me to Office Depot to see if was open. Ever heard of the internet? I had to return my packages via a drop box. The Indian cashier at Walgreens was pushy. She didn't even ask if I had an account with them or wanted one. She DEMANDED I insert my phone number for a 1% discount. Are you kidding me? Then she basically scolded me to remove my credit card when the machine said DO NOT REMOVE. Ridiculous! read more

Walgreens is not a cookie cutter operation like their competitors. in metro areas, they have small cramped stores selling sandwiches, ready to eat foods. not so in the suburbs. i've given up on their medicines, any thing drug related. no longer competitive. costco, walmart, target better options. eats, alcohol. sales items yes. drink: merlot wine (4.99) -2nd glass more tolerable than the lst. eats: ghirardelli choc bar (2/$5) -better than lindt. more cocca butter. holdover till i get the good bars. notes: -large store, no issue parking read more

This is the worst Walgreen's I've ever been to. Notably the pharmacy. Even if there's only 1-2 cars, drive-thru pharmacy can take 30-90 minutes. YES THAT LONG. Even showing up in person is a lengthy wait. And this the wait if this Walgreens already has the medication ready for you. Another situation had the Walgreen drive-thru person (rude RUDE asian lady with glasses) making me wait 45 minutes with both of my toddlers crying in the back for drive-thru. Instead I went inside, waited another THIRTY MINUTES (75 total min already) and the lady had the nerve to tell me that I needed to be patient. Really? 75 minutes wait with 2 crying kids and you don't even have the decency to apologize? This SAME LADY smashed my driver side door before when I picked up prescription from the drive-thru. She shouldn't be working there if she's treating customers like this. Avoid the asian lady in glasses in the pharmacy at all costs. Really really disrespectful person that should've be here. read more

I was in the area and had to get a few items at Walgreens. So as soon as I found this location, I immediately parked my car and walked in. I proceeded to the shampoo area and greeted one of the employees when I saw her. She was smiling and so friendly. A few minutes later, I went to ask her where I can find a certain make up brand and she gave me a look and just said, "around the corner". So I walked around and was looking at every corner of the beauty section and didn't find what I wanted. She then walks toward me and points to the product. If she told me where it was exactly, I wouldn't have to roam around like a crazy maniac. This employee makes me think of a phrase, "Don't judge a book from it's cover." Anyways, I proceeded to the cashier to pay and left afterwards. read more

*** 5 STARS for Lorena who works in the Pharmacy *** ....i needed meds for my pet so my vet called in the prescription about 5pm...i figured give them 2 hours to fill it and I'll call before coming in. I've had this issue happen before where i walk in after 2.5 hours, and its not filled so you learn! When calling the Pharmacy you are prompted to enter your phone number to check on the prescription status....as of 7:00 pm...the automated system said they couldn't locate and to call back as its probably not ready....call again at 7:30 (yes i was getting anxious as this pharmacy closes at 9pm)...still, nothing so i figure i better talk to someone.... 7:30 - the pharmacy tech answers the phone and asks for my last name...i tell them and they said they had no record. I said 'are you sure, my vet called it in around 5pm'....got a 'nope don't see it in the system...' - FAIL! 7:35 - i call my vet to make sure they called in the prescription which they gave me the Walgreen's location, phone number and person they spoke to....Vet talked to Hannah.....grrrr...then where's my prescription?!!! FAIL! 7:50 - i call again and this time, got Lorena and glad she's a person who takes initiative! She just didn't say they didn't have it in the system but put me on hold to find out what happened...(i guess Hannah went home) and they didn't fill it as they needed additional info from the vet....SIGH so if i didn't follow up it wouldn't have gotten filled? Lorena calls my vet and gets the necessary info to fill it... THUMBS UP! 8:00 pm - vet calls to tell me they gave the necessary info to the pharmacy and it was ready....WHEW! I don't know, there seems to be some disconnect somewhere and i'm not sure where? It makes me wonder if they had a call in or dropped the ball.....so you gotta be pro-active in following up yourself! Sheesh read more

This pharmacy has some of the worst customer service I've ever had. Wait on the phone for over an hour just so they pick up and hang up.

Walk-in to pharmacy is not recommended. I had left hospital from surgery to pick up pain medication and they said didn't know how long it would be and did not offer me to wait. My medication was not ready until next day. On another occasion from urgent care was told would be ready in 45 minutes. After 3 hours I called in for status and was told it would be another hour. This pharmacy really sucks. Will drive the extra miles to Castro Valley. read more

I had the worst experience there , the employee sobra was very unprofessional and extremely rude . I went to get my pictures with my kids and she said no I can't help you we are only 2 on duty . Im a paying customer I don't understand I told her I just need 2 pictures. At the end she mocked me and overall worst customer service I have ever encountered in my life . read more

I'm probably some white dudes show me a Vanilla Visa card I go there to see if it works or the dog 25 on it and it cost me $208 I like getting kissed before I get blocked read more

Giving a star for the the cashier Vanessa who helped me today, negative 5 stars for the 3 Filipino women ( yes, they were talking in Tagalog about their personal life and gossiping) who were at the beauty section laughing and yapping and was not helpful and rude! I am buying puppy pads and I noticed that the biggest bag that is on sale for $14.99 is empty so I took the $9 one with 50 pads. I was looking for help and since I was uncomfortable to interrupt their gossiping, I waited until someone finally looked at me after I said excuse me multiple times. They must be very busy counting the lipstick! Lol I asked "im sorry to bother you but can someone check if there there's a bigger bag thats on sale for $14.99 in the back?" Without even letting me finish, the head master of the crew said "THAT's THE BIGGEST BAG" . Uhm... "No, there is a bigger one and it's on sale so i was wondering if someone can check it?" Head master "OH, MY STORE MUST BE DIFFERENT THEN! Ask the girl in the front" Seriously? I'm sorry, I am sure there that Walgreens carry the same puppy pads unless corporate is wrong and advertised something that doesn't exist. If that's the case, there should be "how to stock properly 101" since there is an empty space with sale signs. Ok, I go to front and asked the busy cashier to help me which she gladly did and there was a line...... Guess what these gossipy loud ladies did? Started yelling "Baneeeessssaaaa!!!! Banesssaaaaa!!!!" "Oh, she is helping that girl....." Im a 35 year old corporate woman and you referred to me as "that girl". I can't!! I guess they are the step mom and evil step sisters while Cinderella works. This is not the first time we had a bad experience here! Oh trust me, they talk shit in front of you in tagalog and yes, they are rude AF. Corporate Walgreens?! Hope you see the same review on your inbox. Its 8:19 AM 1/26. Let's get some training going for these rude , no customer service ladies!! read more

I have been going to this Walgreens for years and years but lately I have feared for my safety. Yesterday this came to a head when I pulled up to grab my prescription and a few things and there were a couple of transients really staring at me. They walked by the cars on the handicapped spots and were leaning on them staring into the cars. When I came out one had pulled his hoodie down over his face and he was at the driver side of an empty car and when he saw me he grinned and went back over where his friends were and sat back down. The parking lot hasn't felt safe at night for a while but now it doesn't feel safe during the day. Walgreens doesn't seem to care, so I am going to find someplace new for my meds. I just can't risk it. read more

This is my go-to pharmacy for sending prescriptions to. There is something about the location that makes it feel convenient; maybe I just never encountered a long car wait. The most I have seen is a 3 car wait, which doesn't take long to be honest. The pharmacist here was helpful today. Everything is made and said to be pretty straightforward here. read more

This pharmacy sucks. Pharmacy always gives us issues when trying to pick up grandmas medication. She is bedridden wtf do you want her to fly here? They also don't take good rx or, Kaiser, and they get rude when you ask questions. read more

Recently I had been to nearly every store open trying to find the items everyone was out of due to the Coronavirus-19. When I made it further out of town towards Walgreens I thought I'll make this one more stop. Thank goodness I did. I got some Kleenex, Toilet Paper, and many other necessities and when I got to the checkout, I had to inquire "Do you have any rubbing alcohol or hand sanitizer?" She, the checkout clerk very kindly said "Yes, but I can only let you have one each." She handed them to me and I was so happy to see Walgreens not letting everybody horde these items. I should have started on that side of town and I would have saved a lot of time and travel. read more

For the last month, I've waited an average of 20 minutes to pick up Rx. What is going on with the pharmacy staff? This is ridiculous!!!

Drive thru Pharmacy takes a long time and they cut the hours and it takes 1hour sometimes.

Oh good grief this store is a disaster. I went at 8 pm on a Friday night and the line was literally ten people deep. The cashier moved at a glacial pace - stopping to engage every single person in conversation, forgetting where he was in the transaction, unable to count change, forgetting to push certain buttons, etc. Some people in line just walked out. Others started getting frustrated and cursing. The clientele here is pretty short tempered so be aware. The cashier kept trying to call for backup but the intercom wasn't working, so instead of just yelling or something, he just kept moving slowly. Stay away if you have anything less than 15 minutes to devote to checking out. Side note - the parking lot does not feel safe at night. read more

This Walgreens gets 5 stars from me for one specific reason: their cosmetics aisles are always clean and WELL-STOCKED! I've managed to find my favorite makeup products that are almost always sold out (or probably stolen) at Target, Ulta or Walmart - in abundance at this location. Rimmel's Epic and Tiramisu lip liners are staples in my makeup bag yet impossible to find in Union City or Fremont. They also carry Neutrogena Triple Moisture hair products, which are my go-to and impossible to find in stores closer to me. Sure, I can order shit online but that will never be as fun as going to a drugstore on a bad day and feeling like a million bucks after spending about $25. Y'all need to quit hating on the old Filipino women who work there (no, I'm not related to any of them so don't ask, racist). As if anyone working in a drugstore - especially if they're older - is really going to give a shit about customer service (and aside from the pharmacy, if you consider customer service a legitimate concern at a place like Walgreens or the dollar store, you have issues). Just get what you need and go. read more

5 stars for Pari Kaur! She is the one who helped us all the way through. Great customer service. She always helps.

I went here with my family last Thursday night (I was tired because of how late it was- we arrived at about 11:15). The Christmas cards that my wife ordered were ready in less than an hour. Good Deal: With tax, my wife was charged $30.23 for 40 glossy 5X7 photo cards. She saved $11.99 because of a promo code. She was a little dense, but the woman at the photo section tried her best to be helpful (what also stood out to me is that she looked like a goth princess). My wife ordered Christmas cards from here from 2010-2012 too (she was given some extra envelopes in the past, but that is not the norm). http://www.walgreens.com/locator/Walgreens-23958-HESPERIAN-BLVD-HAYWARD-CA-94541/id=6502: I don't know if the business hours are totally wrong, or if the store is just open longer for the holidays. Anyway, the store and photo hours are currently 7 a.m.-Midnight (8 a.m.-10 p.m. on Christmas). The pharmacy hours are different (interestingly, the pharmacy will be open all day on Christmas). (I took a date here in the past. I was so bad on dates that even Hello Kitty said goodbye.) I rarely go to Walgreens, but I like the old-school charm that the locations possess. The prices here could be better overall, but there are always a number of items on sale. There's a large selection of candy here. My Necco Wafers were $1.29 (I was tempted to take advantage of it, but I passed on the 2 for $2 deal). My wife bought some pens for work (the section is small, but solid). They're cheap (10 for $2.99), but they work fine. (A weird woman was looking at the pens too. I was annoyed that she was in my wife's way because I knew for sure that she wasn't going to buy any.) There's a great selection of greeting cards. There's a decent selection of soft drinks and liquor. The book and magazine section is impressive despite being small (what there is to buy is good). Like at other locations, there's always a nice selection of seasonal items. A fair number of gift cards are sold here. The store is kept pretty clean. The shopping carts are small. You can barely fit a midget inside. The aisles could be a little wider. It can be easy for other shoppers to get in the way. Our cashier was friendly and fairly quick. The parking lot could be bigger. It was easy for us to find a spot because it was so late. I take the negative reviews for this location seriously, but my wife and I have only had good experiences here. https://www.youtube.com/watch?v=Lf2KI0oYOr8 read more

Just got through going to the check stand And this lady by the name of Rebecca She should not use the F word because she's mad and she Wanted some help but nobody would give it to her but but that's between her and the employees not employees not for her to use the F word or no where everybody could hear it and get upset and obnoxious this is not a good employee read more