I've been coming to this location for awhile. They generally have what I need and customer service is on point as well. They are willing to check inventory in other stores if they are out of stock in certain items. I appreciate their willingness to help and the well organized shelves in the store. Thanks Cosmoprof! read more

Two beauty supply stores side by side. I walk out of one, into this one to ask for a product. I show the picture in my phone and she says " that's next door" I say " umm yes I know, they don't carry it, do you?" She didn't ask to see the details on the product to PERHAPS offer a comparable product?? Nope thats too much like "CUSTOMER SERVICE"....not great luck today read more

Cosmoprof - San Leandro - Cosmetics & Beauty Supply Near Me - San Leandro, California

Great variety, good sales and the staff is friendly. I'm glad this location is here, easy to drive into and there's always parking spots. Hours are convenient too! read more

Great customer service! New location and since Covid, their stock is slowly building up. read more

I came here to get my cosmoprof card, they said they had registered me and when I came back a second time I wasn't in the system. Super frustrating when you wait 30 minutes because you're waiting to get signed up but instead they didn't put me in the system. Then when I came back a second time I didn't bring my cosmetology license and wasn't in the system because of their error so I couldn't purchase anything... Not only did they not register me but I got a lot of attitude from the Mexican lady with chola looking eyebrows. I understand I can't purchase anything but she was super annoyed when I asked if you can look me up in your iPad. The first time I went, the lady was hella rude too... IF YOU'RE LOOKING FOR A COSMOPROF GO TO DUBLIN... way cleaner and the workers are super helpful. read more

Terrible customer service. Three gals would rather chit chat than help the only customer in the store. Not recommended.

Horrible experiences with the white fat managers with me for mistreated customers bought product only less than 24hours return with good reason do not fit my thumb too small and is never being used...instead looking at my receipt she accused customers trading or or claims not her product, I will see her at the court sued her for damaged my reputation also reported to BBB for being terrible mistreated me to her corporation and she owed me an apologized for damage relationship with cosmo prof long time customers will see you to upper management. 03/10/22 to 03/11/22 happening read more

I'm in school for cosmetology and just moved from Seattle where I'd had some issues with setting up my account. The nice lady here helped me set up my account in store, and the employees are very kind and professional. I wouldn't listen to the negative reviews. They require a liscence to shop here to prevent misuse and damage so it's for your own good. read more

The service there is amazing! There was a very nice beautiful woman named Susie with gorgeous red hair who helped me out tremendously. I asked for an extremely specific brand and she helped me out so much. I definitely recommend going and I am 100% never going back to overpriced product with bad quality. Go to CosmoProf for amazing customer service and great quality products. read more

Been here so many times i cant count ... the product selection is great for licensed cosmetologist.. but the customer service is not friendly except the latin male manager... sorry I don't know his name. Went in here today and security followed me everywhere i went in the store even though i clearly am not a thief.. i am shopping regularly as i always do .. even when at the register .. she was staring me down the whole time until i walked out with my receipt in hand .. then she opened the door for me ‍... very uncomfortable to be watched like that .. the other workers chat A lot about personal things pretty loudly and give the impression that ringing you up in a nuisance in their conversation... just not a good experience except the manager and the products. read more

This was a horrible experience. Was getting ready to purchase a bunch of product, when the cashier asked if we were if one of us were licensed professionals. We replied no, and in a snobby way preceeding to tell us we can't be sold these product. That we would have to go to Sally's that was closed! They should have clear marked signs on the door before you go in that, thats the case. read more

I've been A licensed Stylist currently working in the industry for Year's. As time progress so does product's I was interested in a New Reconstructor conditioner recommendation. The clerk quickly replied are you licensed? I then Replied yes For 23 year's however, I don't have Product Knowledge in Each and Every Manufacturers Item's. I was simply asking for suggestions from my Fellow Beauty Industry Colleague. Damnnn! read more

I'm a license cosmetology is in the state of California and have every right to walk in to Any Cosmo Prof in the US Today I enter San Leandro Cosmo prof I spoke to the lady at the counter as I enter while she was checking Customers I walked up-and-down the aisles with my backpack on my back which I placed immediately there when I walked in a few minutes later a different cashier appeared and so did security I have yet to figure this out I know when the lady went to the back she called security and chose to trade places with the other clerk cashier as I was checking out of nowhere the cashier that traded places appeared behind me leaning on some boxes stacked on a cart I felt very hurt, confused and racially profiled As I left I apologize for my coming in and making them feel as tho they had to call security. If you are traveling and are of African descent and your a Stylist in need of product skip this place . I also placed my backpack on the counter while digging for my wallet so they could clearly see inside I didnot want any problems LOL!!! read more

Cosmoprof - San Leandro - Cosmetics & Beauty Supply Near Me - San Leandro, California

I have been to many Cosmo prof Fresno, Tracy, Dublin, Hayward, I have to say this Cosmo prof in San Leandro has the most terrible customer service they are so rude both girls. Only one had a name tag Alex. I will not be going back to this store. TERRIBLE SERVICE!! read more

If I could zero stars I would... just went in today to see this one employee who is actually still employed there?? Wow.. Shows how much the upper management knows about hiring decent employees. Let's just say if your looking for customer service don't go to this location. Otherwise if you know what u need it's fine.. just watch out for ratchetness around u. read more

Great store but seems like the lady at the counter woke up on the wrong side of the bed she is a little rude ! read more

Cosmoprof - San Leandro - Cosmetics & Beauty Supply Near Me - San Leandro, California

Love this location its hidden but its soo close to me. Everyone is soo helpful everytime i visit. I kept going to the industial location because i Didn't know this one was here. read more

All the good stuff I need to take care of business... And always able to find some extras to bring home. Staff is helpful and can discuss best ways to use products that are new to me. read more

Had to give it one star to be able to comment. WORST customer service ever. From the minute we walked in the employees were rude . My husband being a licensed barber, was waiting at the register to be helped and literally stood there for a few minutes until the rudest one looked up. Rather drive the extra minutes to the Hayward location. Hopefully the employees there at least acknowledge us when we walk in. read more

They had everything I needed in stock. I forgot my card at home and Liz went out of her way to make a phone call so I could make my purchases right then and there. They also have a new CosmoProf app which looks super cool!!! Thank you Liz and cute guy!!! I'll definitely be back. read more

I absolutely love this place . Always in stock of everything I need , never busy and most importantly the woman here are the BEST . I go to many cosmos from time to time depending on which city I am but this is definitely my home of cosmoprofs. Other cosmos are rude ,not helpful and dead. Here , I get laughs ,good conversation, good vibes AND goodie samples (which most cosmos don't give anything) shot out to Lisa the manager she is always so nice and uplifting and so is the staff. You could never take me away from here read more

Love this store ! Such great prices ! With amazing product ! The girls working here are not ever friendly at all nor are they helpful ! So you kinda have to figure things out your self here ! But other then that I love it ! read more

Just had a great experience with the manager (one with Nasal Septum piercing)! She was very accommodating and nice in dealing with my "special circumstance". She even went so far as to empathize with me stating, "those kind of things happen to all of us." Thank you to her and to everyone in the store! read more