Best makeup store ever I love how it has everything I need but something that I was looking for…read moretoday was a red eyeshadow and it was not there in store, but I'm glad that I was able to order it online

I had a "tale of two experiences" at this Sephora location today. I came in specifically for a hair…read moreproduct and ended up seeing both the worst and the best of what retail service has to offer. The Issue: Upon entering, I approached two employees who were busy chatting. I politely interrupted to ask for a specific product. Instead of showing me to the shelf, one of them just pointed vaguely toward an entire side of the store and said, "That will be over there." I spent several minutes wandering around unable to find it. It was disappointing to see staff prioritizing a personal Starbucks delivery over actually helping a guest on the floor. The Recovery: Everything changed when I went up to the front and spoke to a cashier named Helen. I showed her a photo of the product, and she didn't just point--she immediately told me exactly where it was and then walked over to assist me personally. She checked in to make sure I found everything I needed and was incredibly professional and kind. Final Verdict: If you visit this location, look for Helen. She is an African American woman who clearly understands what real customer service looks like. She saved the trip, but management should definitely look into the floor staff's lack of engagement.

I come to this location when I need one or two things. In the past on several occasions when I…read morehave come here to purchase regularly stocked items I have been told that the items are not in stock (super frustrating) I arrive with no expectations of the store having what I need so that if it is in stock it's a treat lol. Regardless every one is nice and friendly and so I can't really blame them regarding the inconvenience for their lack of merchandise available

What in the world was I thinking to even try to give the Bayfair MAC counter a try. I had a very…read morespecial event to attend and wanted to get extra glamorous. I made a horrible mistake by giving this location a try! I'm not gonna say it was super GHETTO like everyone is. I just feel they are inexperienced with the makeup game everyone doesn't wanna look like an extra on REAL HOUSEWIVES OF ATLANTA. Do not waste your time, money or energy folks. I immediately washed that crap off my face.

Been coming to Durant Square for a long time!!…read more You don't get as good of deals here as before, but it's still ok. I come here mainly for clothes, they also sized my watches for me very quickly. Lots of folks are in the jewelry sections here when I come. There's also a Fitness Center here along with FoodMaxx. The back parking lot is much bigger than the front. But they have multiple stores with men's and women's fashions, from formal to casual, shoes also. Good selection!! Located in East Oakland not far from the San Leandro border!!

I went in to get my ears pierced at Lees Jewelry and had a horrible experience. Starting off when I…read morewalked in the guy working the counter didn't greet me, I thought that was very rude. I was inquiring about services and he told me I needed to come back in 20 minutes because he needed to take his lunch. I agreed to come back, once I got back this is the work that I got. As you can see my piercings are uneven. When I brought this to the guy's attention he began yelling at me and stating he can take the piercing out, all while he was trying to aggressively grab the jewelry out of my ear. The service I received was not professional and I do not recommend anyone else goes here to get any piercings done.

I've been coming to this location for awhile. They generally have what I need and customer service…read moreis on point as well. They are willing to check inventory in other stores if they are out of stock in certain items. I appreciate their willingness to help and the well organized shelves in the store. Thanks Cosmoprof!

Two beauty supply stores side by side. I walk out of one, into this one to ask for a product. I…read moreshow the picture in my phone and she says " that's next door" I say " umm yes I know, they don't carry it, do you?" She didn't ask to see the details on the product to PERHAPS offer a comparable product?? Nope thats too much like "CUSTOMER SERVICE"....not great luck today

10/10 Microneedling experience. Was nervous for my first time and it was completely painless a very…read moresmooth quick process.

Charged for correcting a lopsided treatment. Overpriced services with poor results from treatments,…read morepoor listening skills. Hydrafacial is 20 minutes, not 40, and you can get better results from steaming your own face.

I cannot say ENOUGH about Germa! She is an expert at what she does! EVERYTIME I leave her I feel…read morerelaxed and my skin is literally glowing! I kid you not she never disappoints. My skin feels like butter after my facial she's so welcoming and her establishment is always nice and clean. Go book TODAY!

What an uncomfortable experience I had with this lady. I don't think she like what she sees in the…read moremirror the way she talked down on dark skin was shocking. My friend who has a lighter complexion was actually praised by Miss Germa. When my friend has questions about her skin problems Germa insisted her skin was a 10/10. Also her techniques are really rough like a professional arm wrestler. I'll never return. Thumbs down!!!!