I had a "tale of two experiences" at this Sephora location today. I came in specifically for a hair product and ended up seeing both the worst and the best of what retail service has to offer. The Issue: Upon entering, I approached two employees who were busy chatting. I politely interrupted to ask for a specific product. Instead of showing me to the shelf, one of them just pointed vaguely toward an entire side of the store and said, "That will be over there." I spent several minutes wandering around unable to find it. It was disappointing to see staff prioritizing a personal Starbucks delivery over actually helping a guest on the floor. The Recovery: Everything changed when I went up to the front and spoke to a cashier named Helen. I showed her a photo of the product, and she didn't just point--she immediately told me exactly where it was and then walked over to assist me personally. She checked in to make sure I found everything I needed and was incredibly professional and kind. Final Verdict: If you visit this location, look for Helen. She is an African American woman who clearly understands what real customer service looks like. She saved the trip, but management should definitely look into the floor staff's lack of engagement. read more

I had an uncomfortable interaction with Jessica during my visit. From the moment I walked up, the energy felt off. I didn't ask about a return policy or anything related to that, yet she immediately started loudly explaining the return policy to me, which felt unnecessary and made the interaction awkward. What made it more frustrating is that I had reward points available that could have been used toward my purchase, and I had to remind her about it. That's something staff should normally mention to customers so they can save a few dollars. I also noticed that right before helping me she seemed very bubbly and friendly with other customers, but when it came to my interaction the tone was completely different. As a paying customer, I expect to be treated with the same courtesy and professionalism as everyone else. Customer service should feel welcoming and consistent for everyone. I hope management addresses this because experiences like that can really leave a bad impression. read more

Best makeup store ever I love how it has everything I need but something that I was looking for today was a red eyeshadow and it was not there in store, but I'm glad that I was able to order it online read more

Popped into Sephora for Rouge early access 20% off. Did I need anything? Not really. Did I walk out happy? Absolutely. I grabbed Sunday Riley C.E.O. Vitamin C Brighten + Tighten Body Butter and The 7 Virtues Buttercream Haze, plus Kayali The Wedding Silk Santal | 36. Also scooped Glossier Banana Pudding Balm Dotcom, Dr. Jart+ Brightamin Brightening Serum Ampoule, Sol de Janeiro Rio Radiance SPF 50 Body Spray, Ole Henriksen Dewtopia 20% Acid Night Treatment, Innisfree Green Tea Seed Hyaluronic Cream, and K18 Mini Leave‑In Molecular Repair Hair Mask. Store was busy but service was dialed in, associates actually knew the products and gave helpful details. Anastasia event had good energy without chaos. Bonus, Rouge savings can be used multiple times during the event, not just once. "Upside Down" by Diana Ross was playing from their playlist while I shopped, instant mood boost. Easy checkout, solid stock, great energy from staff. I'll be back, and my wallet needs a nap. read more

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I've been to this Sephora multiple times. Every time I go in to shop the only person who greets me is the security guard. No associates ask me if I need help. It's always an off putting experience for me and this being the closest Sephora to me just turns me off completely from shopping in-store read more

The girls here are super sweet and knowledgeable. They really helped me out with finding a foundation that was acne safe.

Help from Maui! Was hesitant to go to this Sephora coz when I called to check if they have the Caudelie set I'm looking for the lady that answered the phone was kind of rude and short with me. But since it's the closest location to me. I went anyways. Glad Maui was there to help and answered my questions. She was professional and courteous. Thank you Maui read more

Customer service! The store is understaffed & when they do get to you it's as if you're bothering them.

I went in for updated makeup. It's been a while since I used it. Alexander was amazing! He gave me the best customer service. Super knowledgeable and kind. Always smiled and had a great attitude. Gave me great recommendations for makeup and other products. All the items I purchased I love! I highly recommend this store. read more

Super clean store and Alexander and the cashier this morning at 10:13am was very friendly and all around great customer service. I was looking for a trial size of the fenty primer and even though he forgot because he was getting the other sales associates started. He mentioned it to another girl and it was nice to know he remembered and followed up. The girl at the register was so professional and gave me a few samples. Definitely would come back and recommend. read more

I did go to Sephora to have my eyebrows done and I had a wonderful esthetician by the name of Isabelle. She's very knowledgeable as well as extremely precise and very professional and personable at the same time. read more

The worst customer service I've received at any Sephora location. Came in wanting to find a perfume which I eventually did. I went to ask the cashier who was on her phone for help, she went to find the perfume but wasn't successful so she called someone else to help me instead (it was easier for her to go back to her cashier and be on her phone again). The person never showed up to help me so I went to find another employee. This other employee was not in the best of moods either but still got the job done, went to find me the perfume... If you're not happy where you are working at why work there? This location needs better, friendly, polite people. I would have bought foundation this day, but I decided not to stay there any longer. BAD SERVICE. read more

SEPHORA - Sephora San Leandro 15555 E 14th St San Leandro, CA 94578 United States - Cosmetics & Beauty Supply Near Me - San Leandro, California

This location needs to be CLOSED. Terrible customer service, barely any products and super dangerous!! The first time I came to this Sephora I was in the middle of getting robbed. The second time I was told to leave since they had just gotten robbed. This is my third time coming here for a quick return, there were 12 people in line with 1 person checking out with no one else the whole time. I asked the bald guy with star tattoo's on his head if there will be another person since it was taking a while. He gave me so much attitude. I've never had a terrible customer service experience at Sephora until now. This is my LAST time coming to this location, I rather go to Dublin or even Emeryville. I would not recommend coming to this location - you're better off buying online! read more

SEPHORA - Inside - Cosmetics & Beauty Supply Near Me - San Leandro, California

I came in for 2 skincare items. I don't usually come to this Sephora, so after looking for a while I couldn't find what I was looking for. I walked over to a sales associate who was conversing with another associate near the front area. The skin care products were down the same aisle shes standing in, she couldn't even walk me over to the item. She told me its where another customer is standing, dude im looking for lile 5 mins and its not even there, it was way further down. She didn't even point me in the right direction when I was standing looking for hella long. Honestly just make the drive to Pleasanton. read more

Those of you that know me in The Real World, you understand one of my hobbies is playing beauty parlor. For Father's Day, my son got me the limited-edition skincare kit that contains everything you need for clear, smooth, and bright-looking skin. Drunk Elephant Haul Acid Smoothie! No, you don't drink it. All of their products are designed to be mixed together and Drunk Elephant calls making a smoothie. I'm looking forward to trying the kit to pH-balanced a skin reset for the harsh summer ahead! read more

SEPHORA - Drunk Elephant Haul Acid Kit for Father's Day! Thank you, Johnny (my son)! - Cosmetics & Beauty Supply Near Me - San Leandro, California

Worst Sephora ever. Nothing in stock and store is disgusting. None of the floor workers know anything about the products or their inventory. Not helpful. Will avoid this location at all costs. read more

Most of the time items I'm looking for the out of stock. Not very friendly faces maybe 1-2

This store sure has a way to make you feel very uncomfortable. I went in today to pick up an online order I made for my daughter. She wanted to gift one of her teachers a lip gloss. Based on my previous interactions ( not good and felt judged the store), I opted to do a pick up where I will just walk in and pick up my products that I paid for online and leave. When I pulled into the parking spot in front of the store, I noticed a guy standing in front of Sephora ( black guy about 5 foot 11 long beard) and he was on his phone. I figured he was security, no big deal. I just thought it was very interesting that he was on his phone instead of working. So I walked into the store and against my better judgment I went to go look at more lip products. Now I'm a medical professional ( I even had my scrubs on when I was in today as this event took place), and I pay great attention to detail out of habit, and I noticed that he walked into the store just as I did and in the section where I was in was in his direct line of site. OK fine so when I finish in the lip section, I went over to the section where they have the merit brand and wanted to smell their fragrance. He just so happens to be in that section and as soon as I got up to the section very close to him, he decided to leave the section. Mind you he's still on his phone talking to someone. At that point, I was annoyed, went up to the cash register paid for my lip balm, and picked up the products I ordered online. At that point as I'm walking out I noticed he still on his phone by the door and walks out of the store as soon as I did. And I thought to myself that that was really odd and I felt singled out. So he went in as I went in and walked out when I was done in the store. I sat in my car answering work emails which took a minute and the whole time he was still outside on his phone, glancing over at me, which annoyed me even further. He was literally in front of my car where I can see him and he can see me very clearly. This was so bothersome to me. I can't even shop in peace. I have no reason or need to steal anything! This just left another bad taste in my mouth for this location. Actually a bad taste in my mouth for Sephora. If things are so bad with theft then maybe a change in how things are presented or security tags or stickers should be implemented, but not to make the customer feel very uncomfortable in the store especially when they're only in for five minutes. Once again, I'm disgusted. read more

Friendly and knowledgeable customer service. Clean facility. I used to never wear makeup and just started to be more presentable for work and Sephora makes it so easy from me to learn about makeup and find subtle makeup that works for my style. Sephora is now one of my favorite brands. read more

I love this Sephora people are so friendly and whenever i go there they always treat everyone nicely and with positive attitude

i had a good experience at sephora and a man who looked like boy george helped me he was nice and the staff is friendly and willing to help and the guy who looked like boy george is name alexander read more

I had a great experience about two weeks ago when I went in looking for concealer. Ryan helped me try a new product which I love and then recommended some amazing skincare products as well. My skin looks and feels so much more radiant. Thanks Ryan! read more

I'm so happy little ol' San Leandro has a Sephora at the Marina Square. I love coming here because the store is smaller but well-maintained and the service has always been great! read more

Staff that work there are absolutely wonderful. Depending on the time and day can be a little busy. For the most part they do a decent job trying to keep their store organized and stocked. If things look disarrayed it's due to the customers not giving a dam and messing shit up. I witnessed a lady put her fingers all over the make up and tossed her tissue on the floor. So rude!!! I had to give her my resting bitch face so she would pick up her trash. And yea she did I'm glad this is a new addition to the Marina Square. read more

Worst customer service ever. I asked a girl named fatimah if she could help me with my pick up order and she acted like she didn't hear me and was trying to ignore me then eventually said no and asked me to find someone else bc she was at the registers when she was just walking around lol. read more

My daughter got a makeover for senior portraits. She wanted a natural look. The young lady who applied her makeup was very nice and she did a wonderful job! My daughter looked like the most beautiful version of herself. read more

I came here hoping to be matched for foundation after over a decade of wearing the same one that no longer matched. I previously picked out a shade but I wasn't confident it was right, so I returned for assistance. As soon as I walked in, Amalia welcomed me and asked if she could help. She spent a lot of time with me, testing different colors and explaining shades. She found the perfect shade for me in 2 different foundations and even emailed me my "Color iQ" (Sephora's recommendations for similar shades in other brands). We also discussed lip stains and Amalia recommended the best ones in my price point and showed me similar colors across different brands. Amalia was very helpful, nice, patient and knowledgeable. She took her time and I didn't feel rushed. I was able to pick out exactly what I needed and I'm now confident that what I purchased is right for me. read more

customer service: I was greeted upon entering the store and offered help within seconds by (I think her name is) Isabela or Isabel. I was in need of primer to go to the warriors game that night and she was so sweet and helpful! cleanliness of store: very clean. loudness of music playing in store: tolerable. Customer service at register: wonderful! She was so warm and friendly! purchased: Kayali's apple scent (love it!), huda primer and huda mascara! Loved it! Quality is fantastic and it feels so light. con: ran out of Huda duo eyeliner. But then again I've been to 3 other sephoras this month and they ran out too. read more

I didn't expect anything out of my visit but I left pleasantly surprised because all the staff here are so personable, kind, and helpful. Best location I've ever been to! read more

So glad there is a Sephora in my hometown! Absolutely love this place. The staff here are super helpful and knowledgeable.

this place is a joke. spend over 500.00 to be treated like shit from the sales folks.

This is probably one of my favorite sephoras. Everybody is so nice and they have a really good selection.

I came in today to pick up some sunscreen at Marina Square Sephora. I noticed samples out on display again and asked if they were back doing color matches. The cashier said yes and introduced me to Diana. She was amazing. Kind and patient and took the time to go through multiple different shades until we found one that complimented my skin tone. She was extremely knowledgeable and helped me pick out concealer, blush and bronzer, all that worked for my skin type and condition. Best of all she showed me how to apply each product, and I now know I've been doing it wrong all along! Thank you Diana for the excellent tutorial and making me excited to wear make up again. read more

Great selections and wonderful staff. The staff is knowledgeable and very attentive. Again, I am glad that Sephora is near my home.

Went it and everything was very easy to find. The customer service was fantastic, the woman who helped me was very patient and offered me all the help I needed. I was was comfortable with my purchase and was very happy! definitely coming back. read more

Made a plan to go bare face to try the Giorgio Armani luminous silk foundation , Leticia helped me find my shade and I showed her a picture of what look I was going for, she was very helpful and gave me options. I went home and tried them on and I'm very happy with every item I purchased. Thank you Leticia it's her second time her helping me and she gives good suggestions on what's best for my skin tone and the look I'm trying to achieve . I end up buying 5 items and not regretting a single one . read more

SEPHORA - Love the Giorgio Armani beauty products the benefit blush in rosy mocha and Mario lipstick in barely pink for a nude shade. - Cosmetics & Beauty Supply Near Me - San Leandro, California

First I love that there is finally a Sephora in the Marina Square Shopping center. Second , I love that all the encounters I have had with the employees have been wonderful ! I was greeted right away by Carla and spoke to her about my skin concerns in which she quickly had products to show me. Not only did she show me these products but she also let me try them on the back of my hands . During this encounter , I also noticed how sanitary she was being. Carla was very kind , helpful and just amazing ! Steph also helped me choose between many different foundations, two different concealers and eyebrow gels that I couldn't decide on. She was also very kind and amazing ! The employees/beauty advisors make this Sephora location the best I've been too. !! You won't regret stopping by! read more

I'm super disappointed in this Sephora location, especially because I was so excited to have one closer to home. This location is smaller than most, but makes sense since it's not in a major city, but it is in a highly trafficked shopping center. But not only is it small, their stock was so limited! They were out of so many items and it seemed like it was the norm for them. Also, the floor person Caitlyn was GREAT! She is the only reason this review isn't one star. She was super helpful, knowledgeable and kind. She had great recommendations, had personal experience with products and asked great questions to be able to make appropriate recommendations. The cashier, however, was not helpful or kind, and seemed like she was just trying to get us out of the store! I think I'd rather drive to Emeryville or wait until I make it out to Stoneridge before coming back here, and it's only 5 minutes from my house :/ read more

As busy as Marina Store location is;Sales Associates very friendly and super helpful.

Wow probably my favorite Sephora. During the holidays I visited quite a few locations in the Bay Area for some last minute xmas shopping and I must say this one had the best customer service, friendly staff and inventory. I was welcomed upon entry, the staff helped me find everything I was looking for...and one of the ladies even asked if I needed to get my color matched for foundation! I wasn't expecting that during the holiday madness! Also their xmas gift set section had some great finds. Keep up the good work! read more