I just want to say, Jazmine turned my expectations around! I had bad experiences from the stores in San Leandro and also in Dublin. Jazmine, you are the epitome of a GREAT CUSTOMER SERVICE! That friendly smile is always ready to help a customer; I have also observed that you go out of your way to please us. Keep it up, one day I see you as DM for this chain! You're amazing at what you do!! read more

This place was robbed right in front of me last year. These 2 females came in 1- asked for help and distracted the worker and the other filled her bags up and walked right out. Crazy!! I'll never go back. read more

I always have a good time when I visit my local salon pro. They have everything I need. Note not all cosmo profs have supplies for 4c. This location has everything. The management and staff always welcome with a warm genuine smile. The Dublin location is near my house but those bitter Betty's are such a drab I don't even like looking at them. Alameda I'll make the trip for pleasant customer service. read more

I went to this place expecting to buy a product that I can get at another place but I went there because of the brand that only was sold here and the lady immediately told that I couldn't buy anything because I was not a esthetician and on the website it does not say anything about that I drove like 20 minutes to get there and I was really pissed. They do actually sell things that you can get at any other store but they don't warn you that is exclusive for nails profesionales etc.. This is straight Bs, it should have a giant sign outside that says " Esthetician store only" read more

i know cosmoprof is a hit or miss for some, but honestly i never had a bad experience coming here. customer service is always welcoming, friendly, and helpful to me :) i always come here to get my olaplex and amika items (bless the prices for being half of what retail sells for) read more

If you are opening a salon and need a design center DO NOT GO THROUGH COSMO PROF. It is not worth it! I gave them my money for 17 years as a hair stylist and trusted them with my salon opening and my equipment. NOV 2019 $40 THOUSDAND $$$ up front to completely ruin my dreams of having this done correctly and timely. On top of everything arriving incorrectly they fired my project manager in the middle of my project and someone else had to pick up the pieces. I flew down to LA and had picked everything to make sure I sat in the chairs and measured the stations etc at Belvedere LA and Jill helped us there. During my construction I had to order a POD to store the incorrect equipmemt and wait another 8 to 10 weeks bc everything was Italian and German. It was Christmas 2019 by this time and they gave my 3 Italian shampoo bowls and chairs to another client without calling me SO I HAD TO WAIT another 8 to 10 weeks to get equipment I had already paid in full for. This put me in such a hardship the 3 people I had coming to rent had to wait to come aboard bc none of my equipment was in. My chairs were there with the wrong bases and I had to store those in a box so I would be sure to get my money back. Finally march 1st when my chair bases finally arrived the Hardware was not there so I had to hire their handy man to kindly bring the 3 pieces he had to put 3 chairs together. Which cosmo prof never reimbursed me for. We sent back the incorrect Chair bases and its July I still haven't recieved my refund and they keep sending me a bill for 5 THOUSAND $$ They don't know what they are doing and know one knows anything. Now the new rep sends me covid screens for 400 each that they are selling. I cant believe this company. I will never ever give them another dime. EVER. read more

There was an issue with my receipt and was told that nothing can be fixed or done by the assistant manager and store manager in the Alameda location. Next, I emailed the DM and surprisingly received a phone within a day. I called back Ms. Green on a Saturday night at 8:30 pm and she immediately picked up and solved my issue with in-depth understanding and professionalism. Surely upper management acknowledges the value of customers that I greatly appreciated. Thank you Ms. Green for your time and friendliness! read more

Considering online & the door sign states that this store closes at 6pm- you all should be open until then. I came by to exchange something prior to closing and the door was already locked. If those are not the correct hours, they should be changed to the public to avoid this inconvenience. read more

Jazmine is phenomenal!!!!! She is very sweet, personable and professional. I had come over from the SF CosmoProf location which I had a nightmare of an experience form (see last review). She was able to find my account and assist me with my purchase very smooth and efficiently. She listened to my previous experience and was very understanding. Other customers came in while I was checking out and said hi to her knowing her by first name. You can see that Jazmine takes the time to connect with customers and build relationships. Women like Jazmine make the in store shopping experience enjoyable. I can totally see why she is the manger. I wish all places carried themselves with the same professionalism. Hooray for Jazmine! Thank you for turning my previous CosmoProf experience into a good one! read more

Try having the employee scream you must use hand sanitizer as soon as I opened the door like I'm some kind of maskless Karen here. I don't mind using hand sanitizer but I don't appreciate the immediate attitude upon arriving. I'll just go to the Cosmo professional in Albany. read more

The Chrissy white looking ( acting like some weird ghetto valley girl) was completely rude, unprofessional and not helpful towards my need. I needed clippers and she said, " good luck. We get looted all the time, so no." She said she only had cordless. I asked to see them and she brings out a cord clipper... ok, happy to see they had what I wanted after being told not. She asked if I was even licensed at one point and told her 20 years of experience. She was very rude and condescending the whole visit. Not sure if it's her own image of insecurity. She was Chubby and trying hard to be this cool character in front of the other employee. The only good tip she gave was the glasses my friend liked that she said was from Amazon. Keep your attitude out the door and take it with you when you leave. I'll be going to salon centric for now on. Well stocked and way more friendly. And I'm known to be a licensed hairstylist with out a employee questioning it with authority rudely. read more

I've been using this company for many years but I really hate to do it. The only reason I still doing it is beacuase the carrie professional brands that always backorder. Then now in this pandemic time they offer same day shipping but its not true. It took 8 days my order to arrive incomplete. It is not a reliable company to work with. read more

I like going to this place. They're very good at informing me about their current sales. It's very nice especially when you didn't expect to get discount. read more

It's funny to me that the only person who left Sam and the girls a 1 star review doesn't have a license to shop here lol. All of us beauty professionals have worked hard for our licenses and have earned the right to shop in stores like this. The sign on the door CLEARLY says "Beauty Professionals Only." If you come in without a license, that's your bad. Anyway, I love this store. I have been coming in since my son was about 9 months old. He's 5 now and Sam and Jasmine have seen him grow, are always friendly, and welcoming. They are knowledgeable about products and always up to date on sales. Love them and love this location! Thank you, ladies for superb customer service read more

There a two locations close to where I live and work. East Broad street, Reynoldsburg and Rt 256, Pickerington Ohio. They never have what we need and East broad being the newest has gone from great to terrible. That store may as well be closed as it now has a very bad reputation for having nothing. I have visited several times before my workday, needing certain things to give my client a quality service only to find that the products I need are not there. I have a second and third product preference and often both of those are empty also. This is so sad and frustrating and being in the business for over 30 years in the same area, I know many stylists and everyone is upset and frustrated. We are all searching for alternate suppliers. Hey Cosmo Prof, step up and straighten up or you will start losing masses of stylists!! read more

The girls here are AMAZING and knowledgeable. Jasmine was very friendly and nice to me. I'll be sure to go in when she's there!! I'm still working on product knowledge as a new stylist and they definitely helped me to chose things that were the best for what I needed them for. I won't be going anywhere else for my hair care needs unless they don't have it. Shopping there makes me feel good!! :) read more

Cosmoprof - All except the pump it up and olive oil sheen. Lol - Cosmetics & Beauty Supply Near Me - Alameda, California

Needed to pick up an entire list of products for a friends salon i was helping out at. I am not a stylist in any way and was totally lost if it were not for Jasmine....Life and time saver. Thank you so much! Not only was she eager to help me out near closing time, but she accompanied me down each isle and tossed the products in the cart. I could not have asked for better service. TY! read more

The hype isn't NOTHING. not even the prices so I guarantee you can find what you are looking for on amazon or a hole in the wall beauty supply. The girls are nice tho. read more

The staff here is the most professional and has gone above and beyond in customer service. They were so very knowledgeable and genuine that I will always come back. I came in for one item but left with 10 because they educated me and showed me options, based on customer feedback and experience. I learned a lot in the 15 minutes I spent there! I even have to admit I was difficult and had the cashier return and exchange a few things. Even though I left with much more than I came in for I left generally happy and feeling good that I bought excellent products I wouldn't have tried unless the staff educated me about them. Now I can bring those same products to my salon and be able to educate my clients about them. I have to admit I have never had such good customer service, well ever! I live 30 minutes away but to be honest if I am ever in the area I might just pop into this cosmoprof to learn a thing or 2 and hope I see the 2 women that helped me out once before :) Thank you Alameda Cosmoprof staff for not only making my day but pretty much making my whole month! read more

Worst experience in a store in my entire life. I've been a loyal customer of over five years and i will NEVER spend another dime with this company, i swear on my grave. These girls in this store bullied me and sabotaged an item i was trying to return. It was a month long ordeal. I mean they acted like school girls it was un.real.. I left in tears TWICE from a store that i spend more money at than the grocery store. These girls make MAYBE $10 an hour and think they are the real deal lol! Never received any help from customer services and was told multiple times there was no district manager. I have had a traumatic experience with this company that is keeping me up at night. Do not shop from them and risk having an experience like i did. They do not appreciate your business at all. read more

Warning! Stay away from this place. I went there today Sunday Feb.21,2016. The clerk asked, if I had a cosmetology license and I replied no,she said oh no you can't be shopping here and I informed her that I would like to look around and have my friend who has a cosmetology license to buy them for me, I had a long list of items that I wanted to buy. I went to South Shore beauty supply store and the ladies were so helpful and courteous and was able to find most of the things in my list. read more

I love this location!! The staff is consistent and friendly. Also, very helpful. It's a bit of a drive for me, but I would rather make the drive than visit a different location. read more

Love love love that there is now a Cosmoprof in Alameda! Everyone there is great but Daisy is freekin awesome, she's super educated on products and goes above and beyond great customer service! Also if they don't have a product in store, they will special order it for you :) read more

I'm glad they opened an CosmoProf in Alameda. This location has good parking and the staff is friendly.

This place is terrible. The customer service is non-existent. This place is supposed to be for professionals but their employees don't even have a concept what the word "professional" means. They are rude and roll their eyes and talk to people like teenagers with no manners. There are lots of places go somewhere else! This place doesn't deserve your money. read more

Very nice customer service staff. I just love the girls here. I love it when they have Wax specials. It's also nice to pick up some personal nail products for when I go to the nail salons. I always have to bring my own. The only way I can know the implements are clean. read more

The staff here is super sweet and always offer to hold an item aside for me that is close to selling out until I can stop in and purchase.

I come here weekly because I'm a hoarder and I love giving the staff a headache because they love me hahaha . On a real note they always have what I need and most of all,the staff is so nice and welcoming. Also Sam the manager is bomb.com I love her . See u soon guys read more

I was there yesterday close to closing time bc I get off late from work. Sam and another staff were so helpful. Sam is the best, she knows her stuff and she found exactly what i needed in less than 5 mins and I was able to go in and out in no time at all. I will definitely be coming back here for my beauty supply needs. Love this place! read more