I had an extremely disappointing experience at this Claire's in Southland Mall. According to the store's posted hours, they close at 7:00 PM. My daughter and I returned specifically to purchase an item we had seen the previous day, so we knew exactly what we wanted and would have been in and out quickly. We arrived approximately 12-13 minutes before closing, but the security gate was already completely down. I could clearly see the employee at the register closing out the register. We knocked to get her attention, and she looked directly up at us but chose to ignore us and continued what she was doing. I also have timestamped photos showing that the store was closed before 7:00 PM, as well as the employee looking up after we knocked. None of the surrounding stores were closed yet, which made the situation even more frustrating. If the posted closing time is 7:00 PM, customers should be able to enter and make a quick purchase until that time. Closing nearly 15 minutes early and refusing to even acknowledge a customer standing outside is completely unprofessional. After reading the existing reviews for this location, it seems this may not be an isolated issue. Management and corporate need to seriously address the customer service and operating practices at this store. My daughter and I left disappointed and took our business elsewhere. Customers should not be ignored or turned away before the posted closing time, especially when there is clear timestamped documentation showing exactly what happened. read more

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I have to agree with most reviewers- very rude customer service / relation - they will judge you - and if they think you are not going to buy anything- they will show their extremely rude attitude. read more

The young lady there didn't greet us! Thank Goodness the manager made up for it! Yes she looked at us several times and blank stare! Nothing there! Weird! She was dressed so cute pink/purple hair! I just knew she was going to be friendly and help us! Nope! Better training must greet! If not you going to lose a lot of business! read more

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I barely walked in for a split second with the intent to get my daughters ears pierced and was trying to show my daughter the earring selection and the lady with the glasses come to find it might be the manager just snapped at us like we were her kids. Very rude could've talked to us like we were actual paying customers. We just ended up walking out won't be returning anymore. Not surprised to she that she's mentioned in allot of the one star comments. Definitely bringing this place down. read more

My son and I stopped by here on Thurs. Dec 26th as we went to the mall to participate in the after Christmas shopping, mainly for Bath and Body Works semi-annual sale which started on Thursday. We stopped by this store around 1pm. We were greeted by two ladies: a younger female and an older female who might be the manager. Even though we were greeted, we noticed the rudeness in the tones of their voices and had some sort of attitude towards us. There was a rack of earrings with a big sign on top of the rack that everything was $1. But the younger lady tells me that only the ones with round red stickers are $1 and that the ones without the stickers are regularly priced. It would only make sense if they had put the non-sale earrings in another part of the store to avoid confusion but whatever. When we were paying, I heard the cashier ask the person ahead of us if they wanted to sign up for some type of store membership but they never asked me. The place had only a handful of customers inside but they acted like they wish nobody was there and that we are there to bother them by coming in to shop. The older female employee, maybe manager, had more of an attitude than the younger one. Definitely not coming back here again. read more

Manager there is the rudest lady ever I can tell by the other reviews she doesn't care about her job. I had called about a sale that was going on and the lady on the phone said they were doing it I arrive and at checkout I try to do the sale and the Manager lady comes over and says they aren't doing it and I stated that I called over the phone and asked about it and because they said yea I came on down and she said no. I politely stated that she should let her employees know not to give false information and she snapped. It's the same lady in all the other comments an overweight lady with short hair and black glasses. Really needs to be fired at this point she's running the store to the ground. read more

When we walked in, the manager didn't great. She's a middle aged, overweight woman with short black hair and black glasses. When we asked her about piercings she wouldn't tell me the price of the earrings. She expected us to select a pair without knowing the price. She was just straight up rude for no reason. She clearly doesn't understand the word customer service and is really bringing down this location. We decided to pass on the piercings. Who wants to get pierced by a miserable, bitter person!? read more

Rude customer services on the phone and in person they need new staff asap! And my daughter got her ears pierced here and did a horrible job and I have a whole video ! And they still tried to charge me the same amount to get my daughter's piercing fixed that their employee did carelessly !!! Rate this place a 0!!! read more

Talked to nameless employee on the phone , was extremely rude to me and all I asked was one question. Hung up on me when i called her/him out. If you don't want to work don't come to work. Glad I called first because I'd never trust someone so miserable and disgusting to pierce my ears. :) read more

I came here today to get my baby's ear pierced. Some young girl in the counter took a look at my stroller and said her system was down and did not know when it'll be up again. But she rang up the next customer who was behind me. That was some bull. She probably just didn't want to do the ear piercing. Not coming back here. read more

The lady that opened the store at 11:30 today 8/9/22 was very unprofessional the store opens @ 11 according to google I was there a few minutes before 11 and I waited along two ladies who wanted to get there daughters ears pierced there was no sign on the door stated she will be opening late I stood in front of the store and called and when she answer I ask what time are you opening her reply was I don't know when she did open at 11:30 I told her she should have put a sign on the roll door letting customers know short staff and there no ETA on when the store was going open that's the professional way to do it she immediately got an attitude si I ask her can she help me the the nose jewelry she did not get get off the stool to help she sat on the stool with here the ear piercing customers just walk out and so did I I went to another store and the lady had very good customer service I contacted the 1800 number just waiting for someone to call me me back read more

Store was a mess and the two "sales" people were gossiping and ignoring all the clients in the store.

At the end of the ear piercing they charged my daughter $140. Spoke to the manager and she said it's checked out and she doesn't care she has worked there for 8 years and no one cares. So there is no one to complain to because no one cares. But seeing the yelp is a reflection of that. Terrible customer service. Robbing kids who save their money to go to places like claire's only to turn around and say well we got your money and if your never come back we don't care! read more

working here was a pain. check the reviews for the pink haired girl and the piercing systems being down. i worked practically everyday while being there from opening to closing with ONE other co-worker or completely by myself. i understand that you would have liked to been greeted but please understand that employees are going to have rough days/not be 100% perfect so there isn't a need to write a whole review on that. you're acting as if i refused service to you or something. if you had a question i would have gladly helped you. for the piercing systems being down i do not care enough to lie. our piercings do not go through the register but through an app on a tablet that always freezes. this isn't about you or your baby !! you should have just asked if it bothered you that much !! seriously don't work here all you get are people who want to start arguments or try to scam you. you have 10 people in a row asking for piercings who throw a fit when it takes longer than 5 minutes when the agreement form says 30 minutes !! and while your doing that don't forget the register and the 7 boxes of shipment !! everything is a mess management is terrible this job took 15 years off my lifespan. read more

Brand new ear piercing...the diamond came out in less than a week I call Clair's it's nothing they can do. These earrings cost $70 bucks. Don't shop at Claire's it's very unprofessional when it comes to business. They tell me to call corporate and its not even a person to talk to....you can only leave a message...you spend all this money only to be told no...guys go get your babies ears pierced some place else. read more

Claire's Boutique - Don't get ears pierced at Clair's - Jewelry Near Me - Hayward, California

I went here with my family on the 10th. My wife bought 2 headbands. As another reviewer states, "a nice selection of accessories" are sold here. It was busy inside, and so we went here twice (too many people were in my wife's way the first time). The headbands were $3.50 each. My wife only spent $5.72, though, because the 2nd headband was half off. Nice. There were at least 3 employees around. They were all friendly, and the cashiers were fairly quick. A blond employee was around us a bit. She was straightening up some items, but she may have also been looking to see if I was going to steal some earrings. o_O My wife was annoyed by the customers in her way. She was also turned off by this young woman who tried on a bunch of headbands (I understood). Safety First: I chuckled a little when an employee used a step stool to shelve some items about a foot above her head (the step stool wasn't really needed). Cell phone cases can be found here. The one I looked at was only $8. Keep in mind, though, that you get what you pay for. The store was clean. There could be more room to move around. Still, for a small store, quite a few items are sold here. This is a nice store. I can see why it's so popular. https://www.youtube.com/watch?v=uCK_XcALi6E read more

Went here to get my niece a bow. Ask if they would have a pink colored one. Cinthia said all we have is red and quickly returned to stocking her isles. Store was rather quiet and could hear foot traffic from outside . picked up a red one and paid. Changes was made and cinthia left with bow on counter . we were baffled and left. Pro: Cheap novelty stuff for girls Con: Cheap novelty personels just like their products AVOID and go elsewhere. read more

Alexis was so sweet! She made an amazing job on my mother's ear piercing! Was very professional, thorough & funny! Claire's should be lucky to have her as an employee! read more

They have one helpful employee. I refuse to go into the store if she is not there. The rest however are lazy. Avoid this establishment. The people are rude and will not help you with anything. But that is typical of Southland Mall. I'll take my business to New Park or Stoneridge. Thank you. read more

This place has horrible customer service. Workers follow you around like a criminal. My daughter who is 7 was looking at the merchandise and an employee wouldn't even allow her to grab the stuff and look. Horrible I used to enjoy coming to this store, now I hate it. I feel bad for my daughter that loves their merchandise, I will have to drive her further out to get her stuff or find a different establishment until management and the culture of this store changes. read more

This is long over due. Last August The staff here at CLAIRE'S made my daughters 9th Birthday a very special one. The Manager & Staff put together a wonderful, glitter-filled Celebration that made each little girl feel like a Princess! We will be back & I just want to give a shot out to each and every one of you special woman that planned & put this party together my heart is ever grateful to your hospitality, creativity, care & energy! THANK YOU BEST PARTY PLANNING & EXECUTION EVER !!! read more

Kayleigh was soo sweet and just had the most awesome personally ! Also, I would highly recommend her to pierce ears! I went to a Clair's in Tracy for my daughter and they did a horrible job so I had to take them out and waited until they closed but she knew exactly where they had to be and made it very quick and calming ! Thank you again for such an amazing experience . read more

Went in yesterday cause my son wanted his ears pierced and they refused because the two associates who were working didn't believe I was the parent. I'm a young mother with good genes and don't look my age at all. After expressing I had my son at a young age, so he looks more like my brother than my son and Even after being carded they refused to do the piercing. I ended up walking out since fighting for my consumer rights in the store wasn't worth the audience. I already made a complaint to corporate and to BBB about this matter. How can two ignorant female associates question someone's parenthood and refuse service because of looks. You saw my ID, what more did you F'n need?! I will never go to to this place again...such horrible service. read more

Small store with lots of accessories: headbands, hair ties, clips, earrings, necklaces, tights, bracelets and even make up... however, the make up I was looking for was glittery eye shadow and almost everything they had there was already opened and fingered with by girls without manners and probably nasty little digits. I ended up finding what I needed as it was sealed well and it was indeed still intact. Thank goodness. read more

Kalee helped me today, she pierced my daughters ears and she did a fantastic and quick job! My baby didn't even cry. Highly satisfied. Thanks Kalee! read more

They had a nice selection of accessories. The employee that was there was very helpful. My daughter had a ball in the sore

It doesn't really make sense for elderly women to work at a place that is directing their merchandise for tweens/teens. Maybe that's just me, but I think it'd be a better fit for them to apply to Kay Jewelers or something. read more

I really love Claire's also my friends love it but it makes me not go and tell my friends to not go because the service there is hela bad it is not any Claire's worker it is Cristina she is not friendly and she was rude with my brother so I think you should close the store because it is not at all fair that she is treating them like they where nobody or if you don't want to close the store show here better ways how to treat people or fire her because every atender is hela nice than here thank you and I think I am all ready telling them about this situation and they are coming soon to my house and I don't know why I went there to spent my time thank you read more

Lady was nice when we made our purchase. But we came back 15 mins later and explained the necklace was broken when we got it out of the lil envelope casing. She said well u know how little girls can be. Their careless and she probably broke it as she pulled it out. She says their stuff is cheap so we must be delicate with it. She didn't exchange it and still insisted my kids probably broke it. read more

Honestly the store isn't bad but one of the workers are. She judged me cuz I was there for an hour and asked me where are my parents. She was honestly rude and threatened me to call the cops on me. Because I was underaged...at a store come on. At least I was paying for the stuff I wanted and I haven't been there since because she said next time she will call the cops on me. read more

Horrible costumer service esp with the older ladies that work there which is shocking