I went to this mall yesterday to go to the store Forever 21, first off I thought the mall open up at 10am they didn't open the stores till 11something, so people was just gathered around the door tell they opened it. Then when I finally got in, I spent 45 minutes hand-picking each item for a birthday gift. then when I finally get up to the register the young lady tells me that they only accepting cards, and honestly I thought that she was trying to get me to sign up for a card, because she didn't go into detail on why they was only taken cards. So I pulled out cash, then the lady told me they didn't have change, they couldn't accept the money. so I asked her if I gave her exact change could she do it? She told me no. and didn't give a explanation. So I left out of the store all disappointment, didn't know what to do next. So I went to my car and call the store and ask them was it just today or everyday that they couldn't accept money? the young lady told me that it was only for 10 minutes, that I could return and get the items. So i did. My whole thing is why was they going to let the store miss out on a sale and a customer, all because they were too lazy to explain the situation, at least to me. I was about to drive all the way to Emeryville to waste gas and energy. Good things I decided to call and ask a question. Just feel like the whole thing was a little unprofessional they need to have better communication with their customers. Don't be so quick to have a shopper, that's trying to patronize the business leave the whole mall only for a 10min wait. Just feel like the whole thing was unnecessary. Just thought I'd share the experience. Do better on giving reason to paying customers. read more