5 STARS FOR KALEKA Awesome customer service She is super sweet friendly, helpful and knowledgeable I went in to return an item I deleted the email from carters that is essentially the receipt ( I ordered on line) so after searching for the email and I couldn't find it I gave up and I said it's ok I'll just return it on line Kaleka was able to still assist me and help me with my return I ended up buying more things... made my purchase Then as I attempted to walk out I saw another item that cought my attention however it was not in the size I needed and Kaleka was again super helpful and ordered it for me and it will be shipped to the person I am gifting it to THANK YOU Kaleka Store is very clean and well organized Parking is easy to find I had a great shopping experience here and would definitely come back read more

Walked in , was greeted right away by Marissa... she went the extra mile to help us find exactly what we needed... A+ customer service

This is hands down the best Carter's store in the bay area. We usually find ourselves in the Livermore outlets, but I'm going to this one from now on. The store was clean and orderly. I found almost all the items I had seen on the website that I had my eye on. We had come in to get rainboots, but they didn't have her size and after checking the back, Adrianna was able to help me order online and have it shipped to my house saving me lots of time! What stood out is that I have two accounts and Adrianna took the time to check which account had the most rewards points before proceeding with checking out. That meant logging in and logging out 3 times which I know most people would not take the time to do. She was super sweet and efficient. I just had to write a review talking about the great store and the awesome staff!! read more

I just picked up a curbside order and I just want to say how extraordinary the service was that I received. I picked it up today 4/2 at 12:40 pm and the gentleman helping me was so patient and willing as they couldn't find my order. He went above and beyond and I am so grateful for his service and most importantly glad they had the outfit for my son since Easter is in two days haha. Always late but nevertheless grateful!! read more

I have used this location to pick up online orders and shop in store and have been satisfied for both. The store is neatly kept. It is easy to find things. Associates have always been friendly and there is someone available to help you in the store. read more

Great store and prices , with a wide selection for all the babies needs . The lines go quick too but it's busy today because if the sale . read more

Carter's Babies & Kids - Accessories Near Me - Hayward, California

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I'm going to be kind because the service here is so great. My wife went here on Saturday. Swimsuits were 40% off, but they were still pricy (instead of being $24, each item was $14.40). When all was said and done, my wife spent about $120 (we were both shocked, and my porn allowance for the month took a huge hit). Because she spent so much, my wife received two $10 rewards (you "earn $10 for every $50 you spend"). They're good until June 29. Because it has a small mark on it, a plush puppy was only $2.99. It's cute, and our son really likes to play with it. A knit top for our son was only $8, and a woven bottom was $10 (I almost typed $210). Although I came and went rather quickly, I was treated well too. "Have a nice night." The employees here are friendly and helpful, and the items are good quality. read more

Hey Carter, I feel like you're a part of my family! As a new mom, I appreciate you! Most of my baby girl's clothes were gifts of Carter's brand clothing and you fit so well. I've visited this store at least once a month for special occasion type outfits for my baby. But find myself getting her kick-it clothes too! They often have promotions. This week alone the whole store (THE WHOLE STORE!!) is 50% off. Plus if you're a rewards member you get an additional 20% off. PLUS you earn reward dollars for the next time you shop. This place is cheap, cheaper than Ross or even Walmart. Thanks Carter, see you soon. Don't forget parents - REWARDS!! - sign up now! read more

Five star service from the staff here today. From entrance to exit, they are warm, welcoming, and helpful. Will definitely be coming here from now on, over the outlet location. Thank you and Kudos ladies! read more

I can't ever walk out of here empty handed!! For 1- I love their pj's, high quality GREAT jammas!! 2- they are coming out with more ' couture' clothes for little girls... Gets me everytime. They can be pricey, but there is always a sale, nothing is ever the tag price...that's how they pull you in! read more

Carter's Babies & Kids - Carter's warm pj's - Accessories Near Me - Hayward, California

I was very impressed with this location!! If you read my previous reviews, I had a very bad experience at the Carter's in Fremont, so I tried the Hayward location and will be going there from now on. Not only were the people working there friendly and helpful, but their store is immaculate. There was absolutely nothing on the floors, everything was nicely organized and you could tell everything was purposefully placed throughout the store. The thing that blew me away was all of the clothing was organized from smallest size to biggest size, and all the labels/colors of the hangers were appropriately matched with the correct sized clothing-- even in the multiple clearance sections they have! I mean you don't even see that at regular stores like Old Navy or Macy's, but here, it was obvious they take a lot of pride in that. I was pushing around my stroller, had my purse on my arm, and usually that makes shopping so frustrating for me. But this made shopping there so much easier. This location is not connected with OshKosh so that might help keep it neater and less cluttered, I'm not sure, but it was a vast difference between here and Fremont. I also called ahead to see if they had certain sizes of shoes, and the person that helped me (I unfortunately forgot her name) was extremely patient and helpful, and she pulled the sizes that I wanted, and kept them behind the counter so I wouldn't have to go looking through the store when I got there. Top of the line customer service, no doubt. read more

I initially came in looking for a diaper bag which they don't carry in-store. While browsing I noticed their selection for clothing was large from newborn to kid sizes. Prices are pretty good since everything seemed to be on sale. Many of the items are lower then the list price on the tag. The store was organized and clean. I have purchased twice from their website and like the items. Good quality without spending a ton. There are 20% off coupons available online. read more

I love this Carter's! My family and I prefer this location to all others in the San Leandro - Hayward area. The staff is exceptional! My most recent visit I had the pleasure of being assisted by Destiny. Not only did she provide me accurate sale and item information she made sure my transaction was seamless and that I was able to use my 20% off coupon. I will always return to this location. The managers are doing a great job with staffing. Happy and loyal location customer! read more

prices are normally high but clearance items are a good deal. There are normally coupons either through email or the paper or regular mail so keep an eye out for them. read more

Good selection, helpful staff, cute clothes, and always a sale!

Went in here to purchase a bright colored onesie with no writing. (Hard to find) I was immediately greeted by an employee (I forgot her name ) but she was so helpful. She went straight to the racks after I told her what I needed and searched for the onsie. I would have been in the store way longer than I needed to be if it wasn't for her help. read more

Just wanted to share the awful and disrespectful experience I had to go through today in the store in Hayward, CA. I went to pick up an online order and decided to shop while I was in the store. I noticed an extra discount in clearance and asked the cashier "Morgan" while I was checking out if there was a way to do a price adjustment for my online order since clearance had an extra 30% going on and she said no since it was against company's policy, at that moment her body language change immediately she started looking annoyed for what I was asking, which was a very common question that Im sure most customers ask. I said maybe if I call customer service they will do it and they responded very sarcastic "they are closed today, they wont answer" I said I will try anyways and very rude responded "dont you understand? They are in another state and they dont open today" so I said then can you do it? But then another employee "Mercedes" got involved saying the same thing, I just asked again if they could do it for me for this time or if I could just return the stuff and buy it again (which is pretty much the same thing) but they started accusing me of asking them to do a violation and something against the store's policy and that is when I got very mad. I told them I used to be a store manager and that what they were saying was very wrong. I told them I was not asking them to get me something for free I was just asking to do a price adjustment and that they could do it but they just didn't want to. Morgan got so upset that she started giving me attitude and throwing my stuff in my bag. Her body language was getting every time more agitated and she continued accusing me to asked her to do some kind of a fraud. I told her, and Mercedes how poor their service was and that it was very disappointing to see the way they treated customers. I asked for a manager and Mecedes ended up being the assistant manager who didnt care about customer satisfaction and or experience. I cannot believe just asking for a price adjustment was going to ended up like this and after dealing with all that the security guard came up and got involved... he yelled to me in spanish "if she said no is no, dont you understand?" I asked him to stayed away from the conversation that he had nothing to do with it but he continued being aggresive and disrespectful to me and my husband. They all continue being sarcastic and laughing of us. I asked Mercedes to asked him to stop and she just said "i dont understand what he is saying" with a smile in her face like laughing of us but you dont need to understand spanish to see that some of the people that work for you is being disrespectful to one loyal customer. Is she really an assistant manager? Someone who cant even help a customer? I left the store and they were laughing and said "have a great day" how awful is that? Soooo disappointed, so disrespectful!I told them I was going to make sure their district manager will know about this but they didn't even care. I WONT EVER SHOP HERE AGAIN! too bad is the one closest to my house but NEVER AGAIN! No one deserves that kind of service! No body deserves to be treated like this. I want to make sure this goes to corporate. Im not asking for an extra discount in my purchase i dont need it and I dont want it! But want to make sure that you guys know the kind of people that you have working for you and that represents your brand... they dont care about customer's satisfaction! They dont care how bad they can affect your brand taking this attitude. Security guard needs to be checking for people who steal not getting involved in the conversation with customers and much less talking to customers the way he did! He said his name was "Pedro" didn't he supposed to be at the entrance? Very disappointed experience! read more

I will never shop at this store. I visited on Saturday, August 13th and it was a terrible experience. I was approached by a female employee how asked if I needed help. I politely declined and explained I'm just looking. She rattled off all their sales so fast it was intelligible and as she did the other employee were laughing. It was very uncomofrtable. She then returned to the cashier area and they were all laughing and yelling and hitting one of the other employees. It was awkward and completely unprofessional. I quickly left and would never return to this Carter's. I suggest if you need baby stuff in Hayward...go to Target next door! read more

I drove all the way from half moon bay to hayward so that I can go and buy some stuff for my munchkin. I asked the sales gilt for an outfit that I saw online but wanted to look before I buy it. Instead of helping me in finding the size I was looking for, she advised me to go and order online. I don't think this is good customer service. Unfortunately they probably don't want the customers I guess else I don't think anyone will reply like this. read more

Recently shopped here. And to my surprise I saw a few new faces. They were very helpful. However the manger that I had asked to speak with was very rude and condescending. I then asked if there was someone else I could speak with and she replied. No there is no one else who can help you. I will never shop here again. Especially if she is still there. read more

dont want to give any ...bad bad customer service!..rude n unprofessional! I will never return here!

5 star for best costumer service , been twice there to pick up online order and both times Ariel been helping me. She has been patient waiting for me to check the product both times. But for the aecond time she has been so helpfull when i showed up without email confirmation that my product is ready. Its me in a hurry to pick up the product when i see the ups been arrived. So she had to helped me to open the case so i dont have to return to pick it up. Also the store is neat and clean. read more

A failry new Carter's store with lots of sale items between 25% to 50%. The clothes are neatly organized and there's plenty of room to walk around. The staff is friendly and they offer a wide selection of clothes than the one at Great Mall or online. I enjoy shopping here. They just released their Fall line, which I find very sleek and cute. read more

Callers is fantastic store for kids clothing and good quality today Ellen in and purchased for 5 outfits started write a check they don't longer takes checks very disappointed. Hey be ready checks for 60 years I don't carry a lot of cash I'm really not used to using credit cards I guess I'm just too old school. It looks like I'm going not to be able to use carters any lender Kind of nice when you go into a place to check automatically deposited from your qoute done deal go home....... Man it's a shame people are going to Amazon pretty soon even day will put big Box stores out of business.... That for some reason they can't see that.... Out good luck Carter's you lost one customer today it's not because I do want to be your customer just that you wouldn't take my check read more

Very nice, brand new location of a very popular kids' clothing company. It's still very clean and they have a lot of stuff, which is cool. The prices are a little high, but their sales are good. I like to browse the new stuff and maybe get something if I have a coupon, but for serious clothing shopping, I head to Target next door, although the selection is different. read more

I was searching for a picture outfit for my 3 year old son yesterday. They didn't have a variety of clothes like they did online..but The girls where very helpful I couldn't decide on a outfit that matched my expectations. one of the girls braught over a bunch of shorts that would match perfect with the shirt she really made it easier for me to choose. They asked me for help when I walked in and they delivered beyond thank you chicks for making it fast and easy on me. Patience they have it! read more

I hate this place!!!! Whenever I go in here, I always end up spending so much money! I love how they pretty much always have a sale going on. The people who work there are nice, and its pretty much well organized. I just wish they were bigger and had more of a variety! Overall this place rocks. read more

I took 2 grandkids here to exchange some clothes. The store is small, and the thing that struck me was there are no mirrors anywhere for kids to see how an outfit looks, and what's worse is there are no fitting rooms! Come on! A store for adults wouldn't be able to get away with this! read more

The store has very cute clothes in general. But the reason I give this store one star is because I felt I was being profiled in some sort of way. The woman who seemed to be the manager in charge (tall blonde woman), kept following me the whole time I was there and even got on the phone and called a security guard to come and stand in the store the whole time I was there. It wasn't until I got in line to pay that I heard her tell him it was okay for him to go do something else as she stated,"now that everyone is in line..." I felt very insulted and uncomfortable about the whole situation. read more

Really needed to grab some clothes and rushed right after work when I got there (with 10 mins until store closed) I walked in and the security told me they were closed! When I said that that your hrs say till 8 he just responded with "no we're closed right now". Seriously?? Sucks for them cuz I was planning on just grabbing and buying a bunch of clothes. Was planning on spending a good amount but I guess now target can thank them since they got my money instead! read more

Really, it's not me. We always shop Carter's to switch it up from GAP & Ralph Lauren but this evening we decided to check what they had to offer. Unfortunately, poor service was what was offered. I understand when there is a line & only one cashier but when the manager is standing right next to the cashier & the line is building to a point where 20 minutes later & you're still in line, well, that can make one to question the service. Waiting wasn't really a problem, watching the manager get on her personal mobile phone is a problem when she clearly sees there is a line building but refuses to open up a register thus extending the wait time. Giving a dirty look to me after mentioning this is also unprofessional. She could have simply said I'll be right with you rather than just ignore the customer. I understand retail I've worked in it. It's a first world problem but the manager is the face of the store & should lead by example. Sorry Carter's but you lost a sale at this location & even a customer or two. Wish it was different. read more

I shop there a lot having a toddler myself,but I haven't been there in a while,the last time I was there the secuirity guard as extreamely rude, I carry a large purse because I have a toddler that needs snacks, I was with my husband,he opened my purse and threw the keys inside,the rude security in a very loud voice asked if he had put something in the bag,I found that extreamely rude and haven't gone back ever snse read more