First time here at this location Store is very well organized and well stocked There usually is always some sort of special or sale going on I stocked up on my soaps I love the white tea & sage soap Customer service is friendly Parking is easy to find and parking lot is relatively safe read more

I wasn't planning to stop, but the store was buzzing and the holiday display pulled me in. They had three‑wick candles for ten‑something, so a couple jumped in my basket. I'm a Milk Bar girl, so I grabbed pieces from the collab too: body cream, hand wash, and shower gel in those milk and cereal milk scents to add to my stash. Service was genuinely great today. I was greeted right away, handed a basket, and they walked me through the promos without being pushy. Even with a line, they had a system that moved fast and smooth. My last visit here years ago was rough, so this felt like a total reset with super friendly energy. Excited to see what collabs they roll out next. read more

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This is by far the worst Bath & Body Works location I've ever dealt with. They've canceled my orders multiple times--not just once or twice, but repeatedly. After today, I've reached my limit. I will not be placing another pick-up order at this store. The last time I ordered, they partially canceled my order claiming items were out of stock. However, when I went to pick up what remained, the "missing" items were sitting right at the register--clearly not even looked for. That lack of effort and attention is incredibly frustrating. Save yourself the time, gas, and money--either order online or go to the Emeryville location instead. That store has never let me down. read more

Super bad experience Both the sales reps they had at the afternoon shift the afroamerican lady and guy have the worst negative attitude possible, super rude when we where asking for a promotion and didn't care to explain, the dude said: I don't know how It works (like you work there bro, learn your stuff, that's why they pay you) and the lady came in and we read the discount and she just yelled at us: I work here I know how it works ( clearly not, especially when you work on retail, aggressiveness sucks)not excited to go back there when those 2 are around read more

Staff is horrible here! From the second you walk in the door, you are treated like a thief, one girl literally followed me around the store. Every time I grabbed a candle to smell it she kept asking me can I help you find something over and over.... Like yes lady you can help me find some space to BREATHE . She made me feel so anxious and uncomfortable. I literally just put my bag down and walked out with nothing. I get that crime is high and that they're trying to prevent things from getting stolen, but they also need to respect people's personal space and boundaries. read more

Arrived on Saturday afternoon. We were there around 11am. There was a like outside to get in the door. There were 6 people infront of me when I arrived. I've never stood in a line to get into the store before. When my time came I was told I could go in. No real warm greeting. After the wait you'd think they'd greet you warmly with a welcome or something. When I entered someone handed me a basket, that was a nice touch. When I asked the price of some soap I was told to look on the back. I mentioned that they were on sale. No comment. I found what I was looking for and checked out. The checkout line went pretty quick. There was only one person in front of me. They didn't ask if we were a rewards member, but was asked to enter our phone number. I'm not sure what that did as they didn't say anything. I'm glad I came in. I was able to get the body wash for 50% off so it was worth my stop in. This is a no thrills store. Minimal customer service. I'd think there would be more due to they limited the flow of people. I was expecting a warm vibe. I got a get down to business vibe. read more

Bath & Body Works - Outside sign. - Cosmetics & Beauty Supply Near Me - San Leandro, California

Awful customer service. The vibes are not friendly at this store. The employees make you feel like they don't want customers in the store and it also looks like they don't like their own coworkers. I don't get a sense of a team here. I was in today (10/25) for a sale and the shop looked a hot mess. When someone asked the manager (I think she was the manager) for something she said "I don't know. I've been off for 2 days and came back to this mess" Maybe keep that to yourself? No one is available to help. I couldn't find a scent I was looking for so I opened a drawer. Another employee told me I wasn't allowed to look in there (I didn't know and apologized even though she was being rude about it" a better answer would've been "what are you looking for? I can help you find it" They also let the line get to 10 people before another employee got to the register. People were leaving the store because they didn't want to wait. Someone wanted to leave the items on hold and was told they had to wait in line. It was as if they wanted the person at the register to suffer by herself. Everyone in line felt bad for her. I don't know her name (Karen or Karla? She spoke Spanish) but she deserves a better team. After 3 people someone did eventually come help at the register. I know people come to this store for a deal, but if you don't want to leave the store in a bad mood, I'd suggest the one at Southland. This store needs a whole new crew with customer service training. read more

I had an odd experience at this Bath & Body Works. I was excited to check out their Semi-Annual sale and pick up some good deals. Upon entering the store, felt it was a little strange that none of the workers greeted me. There must have been at least 5 workers on the floor and I was the only customer in the shop at the moment. They just walked by without acknowledging me and continued to stock the shelves. I brushed it off, as I assumed they were all laser focused on their tasks. What threw me off was their change in behavior when more customers came in after me. All the workers unanimously were welcoming them with smiling faces and asked if they needed help. That happened a few more times and the difference in treatment was very apparent. I'm a fan of Bath & Body Work's products and their sales, but the vibes were not it for this store. I probably would not be coming back and just shopping online. read more

Came here just to "see" what the same was looking like. Anna greeted me promptly. She answered questions about what was on sale and assisted me with trying to locate an item they no longer had in stock After I was done on the floor I was greeted by Monique who is beautiful and was just as pleasant as Anna. Both ladies were amazing and the customer service was extraordinary. I will of course return. read more

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Five star products but two star customer service. Very unpleasant "greeter" at the door. Ok yes it was freezing but if customers are loyal enough to wait in line, a smile goes a long way. The sign said 14 customers allowed in at a time so an accurate count is important in 42 degrees with wind & light rain.... Great sale ongoing but bundle up. They do require you to use hand sanitizer at the door. read more

Bath & Body Works - It's COLD out here.... - Cosmetics & Beauty Supply Near Me - San Leandro, California

I had the pleasure of meeting a delightful young lady by the name of Diamond . My intentions were to come in and purchase 2 items. I ended up with a basket full. The store had such great promotions I wasn't aware of ,and with the help acknowledgment and very kind demeanor of Diamond . I left very Content!! The one thing I really like about this location it is always clean and a pleasant environment!! read more

Well it is the annual $9.95 sale for Candles. Candles are normally $24.50 wow! I said well it is 20 people in line. It's 4:10pm it shouldn't take more than 30min. Well Covid19 they can only have 7 in at a time including management! Well rules are rules! The staff came out several times greeting us answering questions. The store manager came out letting us smell candles. Letting us know what's available! Wow! That was very kind and helpful! I appreciated the talk with the employees and how knowledgeable they all were! Very Excellent Customer Service! My new favorite Bath n body works! read more

Bath & Body Works - Smell so good - Cosmetics & Beauty Supply Near Me - San Leandro, California

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Hands down to the staff. 1st and foremost. They are incredible ladies. Friendly and knowledgeable! Month six of the 'quarantine'. There is a capacity limit. 6 customers at a time. So ofcourse there is a line. There was a long one on this particular Saturday afternoon. I ended up in line for 50min. By the way, as stated in the beginning of this review, 6 is the max, so if you like to group shop, it will slow you down. U can go in one by one, or wait for the equal amount of people to exit before you can all go inside. I had no other plans and I like to smell before I buy. So i didn't mind the wait. The store was fully stocked. It didn't seem like they were out of anything. There was a buy 3 get 3 free sale, along with wallflower refills for $3.25. That may have contributed to the long line. read more

Bath & Body Works - A little bit of this and that - Cosmetics & Beauty Supply Near Me - San Leandro, California

Came to return some products after finding out I have a 20% coupon. Larry took care of me by doing a full refund and then processed everything with my coupon, WHILE taking care of other customers in another line! He's fast , efficient , very friendly. All this while the A/C was broken and we were all struggling with heat. Huge kudos to Larry! read more

Still horrible customer service! Now they make you show your ID when you want to make an exchange. That is absolutely ridiculous! There's no reason to have to show up my ID for exchanging a scent that I got for my birthday that I don't like. read more

Some of their customer service can improve their attitude. Mostly every bath & bodywork's I've been to always asks if you're a rewards member before they ring you up. The person behind the register didn't ask that just rang me up and I mentioned I'm a rewards member. Gave a little attitude and said I'll redo it this one time. Well this will be the only time I visit this location. No time for attitudes especially when you just open your business. read more

Always go to this Bath & Body Works. It's near my area, the employees are very friendly & nice. They will greet you in a friendly way & make you feel right at home. They will answer all of your questions about and help you find any of their perfume, candles, etc you may be planning to buy. Their service is 100% fantastic! read more

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I love the lotions , the sprays , the oils & a recent discovery is the Mens collection & The Rose collection . The rose Eu de parfum is heavenly , not too heavy , just a hint of rose & holds the smell a long time The Thanksgivings Sale Buy 3 get 3 free got my holiday shopping sstarted .. Thank BBW for an amazing holiday season 2021 Order placed on line & delivered 2 days tops Namaste read more

Laura is amazing , great customer service. I love going here. Clean and nice prices . Highly recommended to my friends and family.

Showed up literally 2 minutes after closing to pick up items I purchased online (didn't realized it was closed already), and I had one worker politely smile and mouth "we are closed". Absolutely no need for another worker to approach the door scowling saying "No". I don't need to be addressed by more than one person! This young lady needs to work on her professionalism. I've been shopping here for years and do not want to run into unwelcoming staff! read more

This store is always welcoming. I have done instore pickup and very few exchanges. Never had an issue, I def come here because its inventory online is updated unlike the other store I sometimes go to. Always well stocked and friendly employees. read more

It doesn't matter which Bath & Body Works that I go to for their products. I happened to be in the area, taking care of business at Nordstrom Rack. Armed with a $50 gift card that has been sitting in my purse for about 3-4 months, and since I was running low on my favorite product (deep cleansing antibacterial soaps), I stopped in to browse and shop. Even though it's not as huge as the B&B Works in the Westfield Shopping Center in San Francisco, it still had the products that I needed. They had a special on the soaps - 6 for $24. I love their pocketbac antibacterial hand gel and it was 5 for $5. Then I showed my email from them on my mobile phone to the sales representative to receive a free item (value $12.50) if I made a purchase of $10 or more, which I did. I have an obsession with canvas bags and they had the perfect one for me in red ("spice up your life"). It was pricey ($9.50), but I only live once and I might as well enjoy it. Free item was a bottle of Maui Hibiscus Beach body lotion. Total spent (tax included): $42.06. read more

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Zero stars. I went to the store with the intention of purchasing at least 3 candles. I waited at the cash register for a minimum of 5 minutes. Despite a staff member being summoned to assist me, no one arrived. I left the store without making a purchase. I wonder if the lack of assistance was due to my appearance or race. The store itself was well-organized though. read more

I love this store. There are always great sales going on. The sales people are so helpful and when they're having a sale they're having a big sale. read more

This location is on the smaller side, but I was still able to get a good amount of stuff. Since it is smaller there were only 4 people allowed inside at a time, so there was at least a 20 minute wait to get in. When I went it was windy as it often is over there, so come dressed for cold weather and be prepared to wait. The staff was helpful, will return. read more

Kia is rude and corporate should provide proper etiquette for Kia to develop appropriate customer service skills and learn how to articulate her thoughts into a socially acceptable professional manner. read more

Got here Saturday nite @ 8:10 pm & they r closed, employees inside store cleaning up. Both Yelp & Google Maps sez they close @ 9:00pm...WTF!?!? Fix ur hours! This place does NOT rock! read more

I don't know if it's just this store, or if it's all of them, BUT.. every time there's a sale On anything they never have enough of the advertised items . They're always sold out , or only have nasty shitty smells that no one wants. when the small candles are on sale they literally only have one small section of candles available , when they have the plug ins on sale , they only have half the scents available and their the ones nobody wants . Employees are friendly, that's about it .. read more

LOOOOOVVEEEEE THIS PLACE! Absolutely obsessed with their candles! Good thing today is the annual candle sale!!!! $9.50 for a candle that is usually $24 AND you can use a coupon! LOVE!.... they always have sales... products are great... return policy is awesome... customer service is always great and they even have MENS STUFF!... great place to get gifts also... with all of the sales they definitely keep it light on the pockets.... HAPPY SHOPPING! read more

Bath & Body Works - Annual candle sale! At 6am the line was out the door! - Cosmetics & Beauty Supply Near Me - San Leandro, California

I actually went a week or so ago to try and buy wallflower refills, but I didn't know they closed early. So arriving 30 minutes or so before they closed, the staff closed off the line on me and told me that they were closing but will resume regular hours for the other days. I thought, "ok, that's fine, but I didn't realized that and I went all the way out to get stuff but I ended up not getting anything." Yesterday my bf and I went again to buy 3 wick candles and the line was already pretty long. I appreciated that they were enforcing maximum capacity and all the staff wore masks/gloves. The girl working in the front was really nice as she greeted everyone and explained how the bags worked and also proved us with the candle holders in the bottom of the bag. We went in to grab what we needed and they also had ground placements for the checkout line. The girl at the checkout was also really nice and patient while I ran back to grab a body cream and gave me recommendations on which one to get. Sorry I couldn't get the staffs name for my second visit, but I appreciated their help! Also appreciated how they followed protocol to help keep shoppers safe during the holiday rush! read more

I knew once I went in I'd end up buying. Everything seems cheap until I get home and feel like a spent way too much money. I wanted body butter because it's supposed to help during the winter months to keep in moisture. Think I read that somewhere. These are what I got for $5 each: Japanese Cherry Blossom body butter, 5oz/141g-for mom Gardenia Body Butter 5oz/141g-for mom Coconut lime Verbena body butter 5oz/141g Sweet Pea body butter 5oz/141g Brown sugar & fig body butter 5oz/141g Evil, evil shop. Total damage $27.19!! Of Course there's a coupon for a Free Wexler Mmpi 20 Skin Regenerating Serum .5oz w/ any purchase offer valid 1/22-2/15/07 for Next time. Evil. read more

I love this location. But only if you can find a parking space since this place is always poppin!

Well this was a big waste of time I came to the store thinking that it was an outlet store since it is in an outlet mall. And it was not. The staff is very friendly very helpful and very professional. But again I was very disappointed when I got there and they have the regular prices everywhere else despite being such a remote location. read more

Bath & Body Works - Regular store Not outlet - Cosmetics & Beauty Supply Near Me - San Leandro, California

Sales at these places must be hugely impacted by the downturn in the economy. If you can't pay your mortgage, you're not going to be buying soap for $5.50 ... no matter how delicious it smells. Lucky for me though, I got a bunch of gift cards for being on winning teams at work (that I don't actually contribute to) so I had money to spend. While the store was clean and well organized - all scent coded, the signage was weak and confusing. I've worked in retail a long time - enough to know that most consumers don't spend 2 minutes reading your sign (and the small print) trying to figure out what your promo applies to. What the hell is the signature collection ... is that by scent or by product type? So because of the threshold I hit, I got a free sheep and something valued $12.50 or less for free. But as I was paying for it, I realized that had the cashier been a bit smarter, she could have easily upped my purchase size by another $7.00. An offer I probably would have taken cause after it's all said and done, I really only paid $5.00 out of pocket. I would have paid $7.00 for 2 more bottles of deliciousness. read more

We were lured in by their new smell of Orchid and Pineapple Oil. I thought it was a new scent, it is. In their oil only. Phooey. They do have a new Enchanted Orchid scent that my mom was really feeling. They were having the 5/$25 special so my mom started grabbing things. She has a tendency to take signs for their worth without reading the fine lines. She really wanted Hand Cream and I noticed it wasn't part of that "fine print". So I asked the very friendly sales girl. She said yes it was included. Hm.... okay?!?! She would know right? She works here. So we have 5 of their items and were at the cash wrap and she's ringing us up, but for some reason it's not giving it to us for $25. So she goes to ask her manager and she was wrong. Like I thought! The hand cream not part of the promo. She sucks. I win. So instead we got the 6/$18 antibacterial soaps. That's a whole lotta soap but there's no B&BW in the islands, not yet anyhow, as far as we know... and mama likes to bring the stuff back for the house. I wish they still carried Pearberry, but it's discontinued. My mom was looking for the Gardenia, but that's discontinued and SUPPOSEDLY coming back in June. That's what the girl who told me the hand creams were included, so I won't hold her word to it. read more

I love this store but it is on the small side but has what you need. This specific location was remodeled so it has a White Barn candle section in the second half of the store. I love the upgrade of the store, BUT I feel like it is smaller and cramped. There was not many people in the store but it felt crowded and the line is not clear. People still don't help out as much, but I know it's cause there's only a limited amount of people working who may be helping people. I will be returning to the store soon because I am obsessed with their candles, lotions, and hand soaps. ALWAYS use a coupon here, it helps you save a lot and you usually always get one thing free with a coupon! The other day I came with my mom we were able to buy 2 3 wick candles for the price of one with the help of the coupon! Save and shop! read more

I am so glad that this store is protecting their staff and customers by only allowing 3 shoppers in at a time, requiring masks at all times and have their staff working with gloves/masks on . As a healthcare worker in a hospital, I couldn't have been more happier! read more

The line on candle day was atrocious. The line barely moved every 30 minutes. I started waiting near Marshall's and after 3 hours was only by skechers/gap waste of time. read more

Even the candles couldn't fix the funky smelling attitude of the women at the front door with face piercing. She seemed as if a question being answered would kill her. Great candles though! Would go to other location read more

Sweet lady named Jessica was very helpful everyone was friendly and welcoming making sure I found what I need