Dulce has amazing customer service! Will return! Great service fast and what I ordered!

So I decided to give Waba Grill a second chance, being that I do drive quite often between L.A. and O.C. This location is super close to my home. Customer service was good. I thought, surely the food service workers would follow the safety food guidelines for food prep? The one in Anaheim really didn't. At this location, everyone had masks on and that's why I gave a second star. But they didn't have gloves on. Nobody. The cashier, the guy cleaning the wall, even the cook. As a food service worker myself, I was required to wear gloves when handling food. I don't understand Waba Grill's aversion to it. Is it not a requirement for this specific company? Do ALL of Waba Grill's locations refuse the gloves? I wish had the balls to be a Karen and cancel my order and demand a refund after I noticed these things. I just hope that my order will not get me or my son sick. I'll have to start cooking at home or stick with other locations who follow food safety protocols. read more

The manager Nixxon and the Cashier Denise are absolutely awesome at this location if I'm craving waba I don't mind driving the extra mile to come to this location the cooks always give me quality always delicious. read more

Called in my order and the cashier answered very nice and polite. I didn't feel rushed at all. When I arrived everything went smooth and both cashiers were friendly and attentive despite a small line. It's nice to see the cooks in the back using gloves when handling food. Overall a great experience and I will be coming back to this location (: read more

First time here and the food was good. The staff was really nice and welcoming. Great service..

My go to spot for lunch the staff is amazing the girls are always super nice! Honestly the food is great! Over all the place is super clean and always feels welcoming ! read more

I am a happy customer, I been coming here for a year . I real love the employees here they make you feel like family, they remember my name always . I real enjoyed seeing Misael and Dulce there both are real good employees. There new owners Jovany/ Jesse is the manager and one of the owner . It always nice and clean and there quick . There cook are the best the food always nice and fresh . I recommended this location. read more

Good customer service and great hospitality from the associates! One of the best Waba location that I have visited!

This is the best waba grill location I've tried. They are fast, efficient and the food is always great. Great staff, friendly and always smile which makes the experience that much better. read more

I had always passed by this place, but wasn't quite sure what it was. Then I got a coupon in the mail. So one night when I wanted greasy junky chinese food I searched for a possibly healthier option that could curb the carving and this is what I found. I grabbed my coupon and headed over. The coupons were for rice bowls or plates, and I intended on getting a chicken bowl. But then I saw the chicken veggie bowl and opted for that (because I'm a sucker for broccoli and carrots). So I didn't end up using them. I handed over my $13 for 2 meat/veggie bowls, which seemed like a lot. However, when I was handed over the food it was heavy so I didn't feel too bad about the $13. The carrots and broccoli were perfectly cooked, and I would've loved having more of either one of those rather than the insane amount of cabbage that was packed in there. The chicken was good, and the steak (I stole a bite from the other bowl) was delicious. Realistically, the bowl would've lasted me 2 meals but I pigged out and ate it all. Then regretted it because I was way too full. My mom asked what WaBa Grill was and I told her "a way better yoshinoya." I'd definitely choose this place over the competitor. read more

Ordered a spicy Asian salad with guacamole and it was delicious. Will be coming back for another for sure. Very Friendly staff

This waba location has the best customer service ! They Very polite and very accommodating and clean! The food is alway fresh and prepped perfectly thank you for your services ! read more

Just came from leaving here and the cashier with blue hair Hilary I believe is here name that is shown on the receipt was very very rude I had asked for a veg and rice bowl and if they could place the veg in a separate container for my toddler and she refused and said she would have to charge me for an extra side??? All I wanted was for the veggies to be separated not for anything extra.. so I had asked the gentleman in the back if they can do that and with no hesitation he had said no problem... which I could tell by her face expression she was very was upset about me asking him.. after while my food was ready I had asked for sauce and she was very rude about me asking about the sauce.. I understand she maybe having a rough day I work in the food industry and in no way I was rude I just asked a question.. but it was very upsetting for me I felt like turning around and getting my money back but I rather not come to this location due to the cashiers attitude. read more

Covina, CA @WaBa. After reading some bad reviews I almost did not stop. But the banner said 2 chicken bowls fir $10.50 caught my attention. The place was a little dirty but that's understandable because it is lunch time. The chicken was good. Nice rice. And super fast service. This WaBa was pumping out the orders quick. This location only received 4 stars from me because I always add the carrot jalapenos and they only had all jalapenos. I asked for carrots and was told they would bring some out to me. After eating 1/2 my bowl I asked again and they added about 10 carrots to the jalapenos. I took about 8 of them and only left them 2. They need to be consistent with the other WaBa Grills. Good luck to you Waba Covina. read more

WaBa Grill - Fast Food Near Me - Covina, California

Very good service and good tasting food chicken taste really good. We are greeted every time we go and are pleased.

Noticed cups are located next to register. Guy in front of me running his fingers up and down cups. So unsanitary. Told cashier who said she would move them once guy left. Yeah throw those out and move so customers don't put their dirty hands on clean cups. read more

Today during my lunch , I asked for a veggie bowl with BROWN rices . The cashier lady looked like she was confused, and couldn't speak English well. Or hear it right .I went to work and they messed up my order. They gave me WHITE rices . I called the place , and told them . The same lady answered . The lady " Can you come back ,to pick up your order ." Me:" Am on my lunch I cant go ,back right now. Until am off ." The lady "when can you get here ." Me: " around 2:35" The lady "name " Me : ...... The lady "veggie bowl with brown rice . In Arrow Highway and azusa . Me : yes. After work walked to get my order . She had written down . Wrote down chicken bowl . With brown rices . My order was still wrong in paper. And the lady with black hair tied in a bun , Hispanic, Tall , and can not understand OR speak English. The lady told me that she did not messed up my order and that I said white . Which i did not . The lady said to me " I cant give you your order. And wheres the food and the receipt. Me : the food I through it away . Why would I eat it . And the lady NEVER TOLD ME TO BRING IT BACK . SHE JUST TOLD ME WHEN CAN I GET THEIR .And the receipt I have it and gave it to her. Which the receipt just says veggie bowl . That's all . THE HISPANIC LADY MESSED UP MY ORDER .NEVER TOLD ME TO BRING BACK THE FOOD . CAN NOT UNDERSTAND ENGLISH OR SPEAK IT . SHOULDN'T BE A REGISTERED. AND I DIDNT GET MY FOOD .SHE GAVE ME A KIDS SIZE ,BROWN RICE. FOR HER MISTAKES THRU THE PHONE AND IN PERSON. ITS NOT RIGHT. AND FOR NOT TELLING ME TO BRING IT BACK OR I WOULD OF brought it back .AND IN MY RECIPES NAME server : ALEJANDRO R. WHICH WAS ... A HISPANIC LADY . AND I BET ITS NOT HER NAME EITHER. AND she DIDNT HAD A NAME TAG . read more

Must go spot! We traveled from Florida and missed Waba grill so much and we're beyond pleased with this visit. The restaurant has new ownership. The place was super clean, food fresh and staff beyond friendly. Mishael was both informative and kind. We both got waba bowl and they were able to accommodate our diet restrictions easily. Steak was our fave but all sooooo good. Left happy and full . Def would recommend to anyone and plan on making this our first stop each visit back here. read more

Friday around 11am I went to pick up 3 chicken bowls. The place smelled kind of weird like the grill they use let out a foul odor. My gut told me to just leave without my food. Yet, I still picked up the food. It's been 2 days and I've been sick with food poisoning. We frequently came here with no problem. I refuse to go there now. read more

Great service and delicious food. I think it's under new management. It's cleaner inside, the staff is friendly and attentive. The food always hits the spot. The staff is also very generous with extra sauces. I'll be back soon! read more

Checked this place out the other night. I got their chicken and steak combo plate. It's a typical Teriyaki plate. I also ordered a miso soup which was 1.50 for just a little 8 oz container. The food was alright, but really not a lot of food for the dollars. Like another reviewer said, the difference of two dollars for a plate and a bowl is just a piece of orange and a little salad. It was a yank if you ask me. The store was clean and the service was fast and efficient. Nothing really stands out to make this place anything other than okay. read more

I love this place! I pass by it every day on the way home and have always thought to myself, "hmmmm I should try that". Finally, I did and have been going back at least once a week since. I did try the steak plate. The meat is quite a few steps up from Yoshinoya. The meat is thicker and heartier. However, the beef was just not my thing. What I really enjoy is the salmon plate and the shrimp plate. The salmon is a good sized piece, perfectly cooked and not over seasoned. The shrimp are large shrimps and both the salmon and shrimp always taste fresh. I always opt for the green onion with my meals. I love having stinky breath for the rest of the night and possibly the next morning. The only difference between a plate and a bowl, is the plate comes with a salad and two orange slices The salad is always fresh and crisp and has just the right amount of dressing. At first I found the orange slices odd. But in all actuality, I really in enjoyed the orange at the end of my meal. The plates are quite large and usually only eat half, and take the other half for lunch the next day. I think its reasonably priced for the amount and quality of food. read more

Waba Grill is a cheap knock off of Flame Broiler! The founder and CEO of Waba used to franchise Flame Broilers back in the day. I tried the food here but it sucked. Flame Broiler sauce much better flavor and chicken is much more tender. read more

This waba grill location has a terrible costumer service. Very Tacky employees, I asked for a mini chicken bowel combo. The male cashier that took my order said, my only choice of side with that combo was wontons. Which I know isn't true. When I got my order, another skinny douche, hand it too me, didn't say anything at all. Not even "thank you", have a good evening "So I walked away and didn't say anything myself, very filthy restaurant for having 10 employees standing around not doing much. read more

Ordered 2 items - Forgot one - 10mins - waited another 15 minutes for my other order while the dumbasses talk and laugh in the back read more

I just got my salmon bowl and seriously I paid mostly for a bowl of brown rice the salmon fillet was at best 2oz I didn't bother to check the portion while I was there my order was to go and I've eaten at other WaBa grill locations before and order the same salmon bowl and the portion of salmon was more than 41/2oz so that's why I didn't think I had to check out my bowl and make sure there was enough salmon. One thing is for sure I do not recommend this WaBa grill location unless you don't mind paying $7.75 for a bowl of brown rice and 1 or 2oz salmon fillet and I definitely will never go back to this WaBa grill. read more

WaBa Grill - Fast Food Near Me - Covina, California

Definitely one of the best waba grills I been too , there super fast and there customer service it's of charts definitely recommend this one read more

From what I know or can see no one says the food is bad. It's just a dispensary, step-up make your order, step over there, wait, take your order. Leave. read more

I was getting off work and I notice a Waba Grill in Covina. When I walked into the store, I saw how clean and organized the store looked. The new ownership had everything together and treated their employees with respect. I ordered my chicken bowl and got it within a minute. This store had amazing service and quick service. I will be coming back to this store again! read more

I really like this place. Convenient. Easy to read menu. Healthy choices and most importantly tasty food!!! I heard about this place from my mom. I tried the chicken/beef bowl with white rice and onions for about 4.99. the size was reasonable and the food was fresh! Tonight I tried the salmon bowl and it didn't disappoint!! I took one star away because I wishhhhhhhh there was more meat lol but I know that's not reasonable (on my side) for the great prices. I will be back and SOON! read more

WaBa is great to begin with; a tastier, healthier alternative to Yoshinoya. This location is perfect because it's just around the corner. It also happens to be brand new, so the interior is clean, it isn't crowded at all, and the staff are extra helpful. We'll see how that changes over time, but I'll definitely becoming back. read more

WaBa Grill - Fast Food Near Me - Covina, California

I often come here for lunch and the food always hits the spot and I leave satisfied. I normally get the chicken teriyaki bowl with white rice and avocado. The vibe of the restaurant is very causal and the employees are very nice and accommodating to any request I might have. Although, they need to improve on the cleanliness of the sauces area. There is always napkins or spilled sauce everywhere which is very unsanitary. And the tables are not always clean. read more

Everything about this Waba Grill location is great! The staff is quick and always friendly. I frequent this location often for pick up/to go orders or for delivery by Uber eats and everything is always so fresh and cooked perfectly! The manager is also amazing I called this evening just to give the staff props on always being so amazing and the manger called me back to thank me for calling in...the customer service here is 100% amazing! Keep up the great work guys! read more

Place need to be sweep and mop and tables wipe down.. customer service seem like any customer service I had. nothing stand out...

Been to many waba grills, and this one by far had the best customer service. Food was prepared pretty fast and was delicious of course. Always like coming here during my lunch breaks!! read more

This WaBa Grill has wonderful service helpful and friendly Staff. I recommend this WaBa Grill very clean and safe. Fast service Azusa Ca.

Very shady!!! I came in to this location on 11/24/18 and my receipt says I was served by Alejandro R. Check #180, however it was a young lady who helped me at the register. I came in at 8:45pm and ordered a veggie bowl. I sat down and noticed I was given a bowl of cold veggies but no rice. I then went to the cashier and told her my bowl had no rice, to which she replied that the veggie bowl doesn't come with rice. I then told her it did, because I have ordered this before and it always comes with rice. So then she turned around and asked the cook and turned back to me and said "he says it doesn't come with rice". At this point a lady approached us, she was either a supervisor or manager and looked at the cashier for an explanation. The cashier then told her that I WANTED CHICKEN IN MY BOWL!! So yes she lied right in front of me!! I then told the woman that I wanted only the rice that always comes with the veggie bowl. She hesitated for a moment and then finally agreed to give me some rice. I know I came in close to closing time and for this reason I was not going to say anything about the cold veggies. But this was so rude. IF YOUR EMPLOYEES ARE GOING TO TREAT YOUR CUSTOMERS BAD CLOSE TO CLOSING TIME. MAYBE YOU SHOULD CHANGE YOUR CLOSING TIME TO 8:30PM. read more

Not as quite as good as Flame Broiler, but way healthier than Yoshinoya. NO MSG!! Plus it's pretty cheap and they serve their chicken bowl with a good portion of meat. I always ask for sauce on the side, but it's light enough that I wouldn't even feel guilty finishing a whole bowl with them serving it the way it is. Fast food...yes, they are pretty fast in serving it. But the quality, it's real plate and utensil worthy. Also, they have these on going specials that could tempt anyone to eat there several times a week. Yup, not bad, not bad at all. read more

Dont ever come to this location!!Wow where do I begin. First off, please waba grill hire people that speak and understand english, the cashier could barely take my order. Once finished telling them 3 times how I want my food it was still wrong, twice! Chicken tasted pre cooked then warmed up, tough meat. As a chef myself, you should think about putting out a better product and have some pride in your food and service and not only the money. read more

Man this wabba grill has nice staff! Our cashier Emily was accommodating and very nice. The food was fast and fresh!