Service via the drive-thru is very efficient; I was in and out with my food in less than four minutes. Employees are friendly and hardworking. My pollo bowl and two-piece white meat combo were perfect and delicious. The exterior of the restaurant was very clean and well-maintained. Tip: Join the free rewards program, as I saved $10.00 on my lunch today, and often receive free meals by utilizing the rewards app. read more

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Quick shoutout to Shift Leader Marbeli! We stopped in to order lunch and she handled us with great care. We both have dietary restrictions and she helped put together a great lunch off the menu with a lot of patience! Thank you! Lunch was great read more

Delicious! My favorite is the 2 piece meal for $10. The place is clean and service is good, friendly & fast. Let us continue to support our favorite healthy delicious El Pollo Loco. read more

Their food is good their mac & cheese is good. Their service is good. The people are friendly Ambiance is good I'm read more

El Pollo Loco - BRC Burrito® BRC Burrito® - Fast Food Near Me - Covina, California

I found a dead bug in my pico de gallo salsa, and what was even more concerning was the employees' response. Instead of treating it as a serious food safety issue, they acted like it was normal and implied it happens when they chop the tomatoes. That level of complacency is completely unacceptable. I won't be returning, and I strongly recommend others stay away from this establishment. Food safety should never be treated as something routine or brushed aside. read more

El Pollo Loco - A huge dead bug. - Fast Food Near Me - Covina, California

The flavor of the chicken is good. But the price even with a coupon was crazy. I asked to add two chicken breast, would've been another $10. The young man who served me was excellent, trying to be very accommodating. I appreciated him being very detailed oriented. read more

Came here 3 times and all 3 times had great service. They said hi, courteous, gives good amount of salsa, help throw away your tray. I'm very surprise of this level of service at a fast food restaurant read more

It was a Saturday. The line was expected to be long. But the staffs were still friendly and patiently taking our orders. Chicken quality is still very juicy and tender, only the chicken breast was a bit dry. Family enjoyed it very much. We did not dine in so there was not much dining in experience but the seating area is quite nice and spacious. read more

El Pollo Loco - 4pc Fire-Grilled Chicken Meal - Fast Food Near Me - Covina, California

Quick service, nice cashier, ok burrito. The restaurant was busy but clean. I got a coin from the cashier to use the restroom and that was clean too. I tried the guacamole chicken burrito and that was meh. Next time I'll stick to the classic chicken burrito which hits the spot and is less expensive. The burrito was supposed to have large pieces of chopped chicken but instead it was shredded and kinda hard. The flavors weren't really blending well either with the guac and cheese. At least the pickup went well! read more

El Pollo Loco - Guacamole Chicken Burrito - Fast Food Near Me - Covina, California

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I ordered the three piece leg and thigh. The chicken was dry. More like chicken jerky. I was very disappointed.

I've been sick for the last couple of days so I needed something simple to eat. We got chicken, broccoli, and whole pinto beans. The chicken was a salt bomb. And this wasn't the first time at this location. In fact, it's the third or fourth. The 'funny' thing is that the beans needed salt. It's like they never taste the food that they put out. I used to love EPL when it was at the old location by the railroad tracks, but now I'm done. read more

They always make me park in the front and wait for food to inflate their drive thru order times. It's getting annoying! Other than that short rave, this el pollo loco is consistent. I enjoy the double chicken tostada and any of their burritos the best. If you're craving a churro, you can get them hot and fresh here! Their spicy salsa is the best. The avocado salsa is a waste. They should have something similar to guacamole. Staff is always friendly, and with the exception of the manager directing his staff. I wouldn't want to work for him. Even bosses should use please and thank you. It costs zero to be a good person and I've seen him be quite unpleasant. Sit outside if you can, weather permitting! read more

First time to this location, I have been to other locations and I was always disappointed, but this place changed all that, friendly staff and helpful. The food was really good and tasty, other locations had the chicken dry, but here chicken was most and not burned. I'll be back again and again. THANK YOU for a good meal. read more

When I opened the taco, the chicken on the inside was cold and the tortilla was burnt.As you can see in the Pictures read more

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Visited this location earlier today for lunch with my two kids. Hadn't had el pollo loco in a while but decided to switch it up. Super glad we did. The food was great and the customer service/hospitality was excellent, especially from Oscar. Thank you! read more

BEST CUSTOMER SERVICE! I hate going to places so close to closing time but I was really hungry and surprisingly the staff was so nice about it! I felt welcomed in and not even rushed when looking at the menu. The pretty girl at the counter took my order and even said she'd help me out since I was STARVING. She recommended a double tostada and it was just soooo good. Will definitely come back to this location! read more

El Pollo Loco - Double Chicken Tostada Salad - Fast Food Near Me - Covina, California

I'm done purchasing this from this location. For the past 3 years, more often than not, I've received a grande chicken bowl when I ordered a double chicken bowl. I didn't create the menu, you did. I only order from it and you can't get it right. Training employees will grow your business. Not training employees will destroy your business. read more

This new el poll loco on And Azusa and cypress .I love Drive thru .It must better than the one other ones. The cook ‍ is great never burn the chicken. Very friendly staff . read more

This is the only pollo loco I never have issues with. I work close and the staff is always welcoming and kind. Even on rush hours they work quickly and my order is always right. The place stays clean and they constantly check to make sure it does. One this I love most is they are not stingy with green salsa. I hate how other pollo locos never fill up the containers or gets my sides wrong. As of now for the past 3 years since the last changed their location this staff has not disappointed me. And also huge thank you to Rosa who's always welcoming with a smile on the cashier when I come in for lunch. And the manager always asking around to make sure everyone is ok with their food when eating in. read more

Came in today to try the new chopped salads , i went with the double chicken chopped salad. It' was great definitely worth the price . The service at this restaurant is good, very welcoming .They greet you the moment you walk in. The place was clean definitely made me feel cozy and relaxed while i enjoyed my meal on my lunch break. will definetly be coming back read more

El Pollo Loco - Classic Double Chicken Chopped Salad - Fast Food Near Me - Covina, California

Horrible. Worker claims burrito does not have lettuce and it had lettuce all over it even though I asked for no lettuce two times in a row after ruining my order. Worker are so rude. Somebody needs to train them correctly to listen to customer and not argue when they are told how they wanted their order. read more

El Pollo Loco - Chicken avocado burrito - Fast Food Near Me - Covina, California

Came to get a late dinner, I ordered the family feast dinner. I should've checked my order before leaving, I got home 20 mins later and I noticed I was missing avocado on the salad, and was missing flour tortillas. Luckily I have avocado and flour tortillas at home but still, was not happy that they didn't provide the avocado in the salad like they always have, and the tortillas, sometimes the tortillas makes the meal complete so it sucked that they didn't provide them either. I'm assuming they just forgot to give us the avocado and tortillas by mistake. I tried calling the restaurant after I noticed the items missing off my order but no answer. I tried calling twice. So I just let it be. The girl who took my order was really nice though; it's just unfortunate that my order was missing things. read more

I came and showed the manager the horrible chicken they gave me and no sorry, nothing. Horrible customer service = horrible food served. This isn't the first time I've gotten bad food from this location. As of tonight I've learned my lesson and I will never be back to this el pollo loco!! read more

El Pollo Loco - The smallest chicken breast I have ever seen, an over cooked wing and a salad with no dressing. - Fast Food Near Me - Covina, California

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Tried the chipotle guacamole burrito whatever sauce they added to it is super good. The cashier was super friendly and didnt rush me as I took my time to decide what I wanted. The place is clean , can't complain. read more

El Pollo Loco have a few things I like. Stopped here and ordered the 10 piece meal with beans and rice for the side orders. They were ok. Chicken was a little overcooked and dried out for my liking. Customer service was ok, we still contined and ate our food. But, not sure if I'll ever come here again. read more

Everything seemed good until I got home and realized my large side of beans was all bean water and hardly any beans in it. Please don't be so stingy! read more

El Pollo Loco - No beans just water - Fast Food Near Me - Covina, California

Drove up to drive thru and ordered a KIDS meal. The chicken was cold and burned. How is my 9 month old supposed to eat it? read more

El Pollo Loco - Chicken legs - Fast Food Near Me - Covina, California

I love pollo loco chicken. I always order the double chicken bowl. The salsas and the pinto beans are really good too. read more

I love coming here all the time!! The employees do such a good job at serving me my food fresh and fast

One of the best pollo places in Azusa . Great service and drive thru is pretty fast and have a great manners

Britney front cashier is a very fast pasted nice person! Ordered a double chicken tostada with 2 large sides and churros during fast hour ,yum! Will come back !!! Also clean dinning read more

El Pollo Loco - Dinning or tables - Fast Food Near Me - Covina, California

I ate there twice in one week. Both time, their chickens were too salty. Never eating there again. Do not recommend this place anymore.

I ordered Uber eats and unfortunately forgot my churros how ever when I contacted the store they did not hesitate in helping me with my issue, I arrived to pick up the missing items a little later than I anticipated because well I'm a mom but when I arrived they made me fresh churros and still gave me the ones that they originally had out for me, thank you El pollo loco team ! I will definitely be back soon!!!!! read more

El Pollo Loco - Churros - Fast Food Near Me - Covina, California

Poor service Been here a few times through the drive through and they always forget like a salsa. Today they asked for my order and I had to repeat myself twice and when I went up to go pay, they didn't even take my order. They took my order through the pay window and they forgot my chips and when I gave it back to them. Last minute they put the salad and the salsa and the churros in there. read more

This is Worst Pollo Loco Ever!!! They messed up everyone's orders, they couldn't get simple things on their own menu right. All our food was cold, churros were cold and hard. The avocado in my burrito was barely existent and still had the black peel attached. Ordered a chipotle avocado burrito and only got beans, rice and burnt chicken... worst of the franchise locations. They seriously need to step it up at this place, never going back there. I'd rather go next door to the other chicken place around hat just opened up. Highly disappointed and discourage others from going here. read more

Best service Pedro always has the best chicken. Always clean they always have a smile on their face

Honestly best pollo loco in the area always with great service n cleanliness. Chicken always juices n delicious

Ugh they asked me like 3 times what type of tortillas i wanted at drive thru and once I got home there was no tortillas in my order for none of my combos!! Very upsetting as i live 15 min away!! I tried to give him a call and they don't answer very bad service read more

Chicken Avocado SaladDouble Chicken TostadaGrilled Chicken. All their salads are good. read more

I wasn't going to say anything at all but I feel like customers that are spending their hard earned money on this place... should know ! I bought a wing lovers from this el pollo loco before and it was cold like it's been saved from the day before and they forgot to heat it up, this time I found a hair on my double chicken bowl , my daughters kids meal 2 leg meal was uncooked, it look like it was still alive at that point. And plus I got another wing lovers and it was still cold like they had it out for a while !! I called and spoke to the manager and told her everything that I basically listed above , and she had the nerve to have an attitude and say she want me to bring all the food back . Due to COVID, by law your not even suppose to Take any food back from customers. But she thought I was lying about everything, instead of apologizing for the inconvenience and giving me my money back ! Highly upset and I would recommend this place to anyone , they use to have excellent food but now this place is going down hill !!! I will never go back ever again read more

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