Very Poor Service The service was extremely disappointing. The cashier OLGA, made us wait for an unnecessarily long time, even though she was in the kitchen talking and apparently not attending to any other customers. We had to wait for something that could have been handled very quickly. I understand that restaurants can get busy, but seeing an employee chatting while customers are waiting is not a good look. On top of that, Olga's attitude was terrible, rude, and very condescending. She showed no professionalism or willingness to provide good customer service. The food its very good, but service is also a very important part of the overall experience. I hope management takes this situation seriously and addresses it so other customers don't have the same experience. read more

Been here at least 20 times in the past couple years, and have only had 1 bad experience. The food is usually fresh, light and leaves you feeling good, not too full and tired. Only bad experiences was when the potatoes, which are delicious, were sour and clearly spoiled. No restaurant is perfect, so for all those times, I'd say one bad experience is nothing to cry about. read more

Juan Pollo - Chicken combo plate - Mexican Near Me - Covina, California

The food here ALWAYS leaves me wanting more. The whole chicken and pinto beans are DELICIOUS!!! I am not really into rice but when I have had a small portion, the rice is perfectly cooked as well. Every item on the menu has always been well-prepared, fresh and TASTY! You can't get any better customer service than this place as each employee in my experience has gone out of their way to smile, welcome me and assist me with my order in a timely manner each and every time regardless of the number of customers waiting in line at this extremely popular location. The interior is rather small and 99% of the time you visit, you will find people waiting in line to either place an order or pick up an order. The employees here are very efficient and will usually have you in and out with your complete order within a few minutes. You can never go wrong with Juan Pollo read more

See all

The Juan Pollo chain is a great, healthier option for lunch or dinner. I have been at this location before and the quality is great and the service is fairly quick. The chicken flavor is what you can expect from Juan Pollo; tasty, juicy and proportions and good (compared to the bigger pollo chain). Even better is that this location has daily deals, so I was able to get an 8 piece, 3 sides and 2 drinks under $30. read more

I LOVED this place and since it's much better and cleaner than the one a mile from me it's worth driving far for a nondry great chicken. But what happened. The last 4-5 times it was very dry, but worse than that,The second to my last visit I ordered two chickens (reg price) for myself and a side. Once home I see they only gave me one chicken but too far to return so I sucked it up. People are human (hopefully) and can have accidents. The last visit I ordered two chickens and a large pot salad for me and one chicken and a large pot salad for my neighbors. Once home, I noticed they left out one large pot salad. Not cheap either. Two times within a month and that was enough to forget about the place. Super pissed not to mention the chicken was do dry I had to wash it down with a drink Grade= Food F, Service F Ambiance clean. read more

Me and my wife have been coming here for years and love the food. It's better than any Juan Pollo that we've ever been to. So we're eating there this past Sunday afternoon and lo and behold. I see something crawling across the floor. a read more

Juan Pollo - Mexican Near Me - Covina, California

I've been coming to this Covina Juan Pollo for years and it's my favorite one! You walk in and the staff is always so friendly... Marlen and Olga are always really pleasant and kind! Today I went for my favorite meal they offer - The two taco combo! You might not see it on their main menu, but they do offer it. It's comes with two chicken tacos, salsa, one side and a drink for $9.99! A meal near me under $10 that includes a drink? You can't go wrong! Try the rice or potato salad for the sides or they offer salad. Their mild salsa has a great taste and unique add-ins that you don't find at other JP's. But the real star at this place is the rotisserie chicken. So savory and delicious! You can order for Dine in, take to-go, or get your catering done here! Their seating section has tons of tables, and they have air conditioning so it's cool in the summer. As always, 5 stars. We will be back soon!! read more

See all

I've been coming this Juan Pollo for over 20 years. You can count on the chicken being delicious and juicy. I have tried several other locations, but the quality of the food is just not the same. The hard-working people that are there are excellent at what they do. The chicken that you will get at this restaurant, will be much better than any other location. Thank you for a job. Well done! read more

Quick delicious and friendly staff, I ordered online which is very convenient btw. Chicken was juice and yummy, rice is different but surprisingly tasted great beans were a hit and the potato salad was my FAVORITE! There was a lot of people waiting but orders were being delivered quick. Price was fair enough for me feeds a family of 3/4 read more

Best Chicken EVER!!!! Really hits the spot. I always get the 1/2 chicken meal, double potato salad & rice. Chicken is juicy and the skin seasoned well and a little crispy. Marlene helped me. She was so sweet and friendly. I've been going to Juan Pollo for 20 years. Let me know how you like it! read more

5 Stars Absolutely love this place! The chicken is always juicy, flavorful, and perfectly seasoned. You can tell it's made fresh with care. The sides--especially the potato salad and beans--are delicious and complement the meal perfectly. The staff is friendly and quick, and the place is always clean. Great portions for the price, too. If you're in Covina and craving some amazing rotisserie chicken, this is the spot. Highly recommend! read more

Juan Pollo - Bright and welcoming entrance with clean tile floors, big windows, and a cozy, simple vibe--perfect for a quick, tasty stop. - Mexican Near Me - Covina, California

Update: after storing the chicken in the refrigerator, I noticed LARD on the bottom of the storage container, more reason to stay away from juan pollo. read more

See all

I won't return to this store! 1st, the food was good. I had a terrible visit 9-19-25. I used Doordash to order/pay for my meal. I drove to pick-up my meal. I stood on the left side/counter where the delivery drivers stand to pick up prepaid meals. I noticed the 30ish 5' tall Hispanic female seemed to ignore me. She helped 2 customers who'd arrived after me. Finally she said can I help you. "Yes, I ordered online a 1/2 chicken meal" I had the completed "ready for pickup" text on my phone. I tried to show her,she refused to look at my phone, rather, she told me whats your confirmation number. I could not find it on the app. I told her the order is under my wife's name or mine, I was not sure. She vehemently stated unless I locate the confirmation number she could not help. Two guys heard the exchange & saw me on the app and the 3 of us could not find the confirmation number. Then 1 guy said, I know why she is refusing to give you your order. I said why? The 2nd guy said its because your wearing a Trump/MAGA hat. I was so pissed. She finally handed me my order after I'd been there 10 minutes. I was treated so poorly. But it made perfect sense. I will not buy from this store again. What a shame & My name was printed on their receipt & she knew it. She could have gotten my order, & asked me to verify the info. But nope she let my prepaid food sit behind the counter get cold and she intentionally delayed my order. If your MAGA or a Donald Trump supporter, you best not show it! Also she went out of her way to be cold & unhelpful. Then she said have a nice day as I walked out, I sure hope she did not contaminate my food. I'll buy my chicken at El Pollo Loco, KFC, Popeyes, Canes but not here read more

My husband and I had the most amazing customer service experience with Marlene, bravo! for having such an outstanding employee who truly has a genuine heart to help! I had accidentally placed the wrong order and was debating whether to say anything. Unfortunately, good customer service has become rare, so to avoid an unpleasant interaction, I decided to just let it go. However, Marlene noticed my uncertain expression and kindly asked if everything was okay. When I explained my mistake, she smiled warmly and assured me it was no problem at all, and that she would be happy to fix it. Her attentiveness, professionalism, and kindness completely exceeded my expectations. It was such a pleasant experience -- the kind that makes you look forward to coming back. And of course, the food was absolutely delicious! I will definitely be returning, thanks to both the great flavors and the even greater service. read more

Three times I've gone to this place and have had the worst customer service. There is a short lady working the register. She is rude to the customers. We ordered 3 large drinks. She was getting a drink and my bf asked if that was a large drink. She said rudely "that's not yours". I will not be buying food from this Juan Pollo. I guess the owner would rather keep a very rude and unprofessional worker than keep their customers happy. read more

Check out the mini pak photo. Has 2 salsa but only give one. I ask for one more but she said you buy. The photo is miss leading the customer. I hope corporate see ...., Anyway the chicken is much better then Pollo Loco !! read more

Good food, reasonably good prices. They are fast and easy to order. The service is good, never really had problems when placing orders. Great for family party's and game days read more

I prefer the chicken and sides here over the other chicken place. I said what I said. I like coming here when I am getting a single meal and also when I'm feeding a dozen people. The food is always great. 5 stars. That being said, the interior tends to smell like it lacks ventilation and the floor was cleaned with a dirty mop. Luckily I'm not ever in there too long. 3 stars. Overall 4 stars and I will be back! read more

See all

This is probably my new favorite place to get clean, fresh, delicious food. Juan Pollo never disappoints! The chicken is always so flavorful and not overly greasy. The sides are my FAVORITE. The potato salad is probably the best I've had, the rice is delicious, and the beans and salsa are perfection as well! My mom and I were so impressed by the service at this location. Marlen who was the cashier that day was so kind and allowed us to make a substitution for 2 legs instead of a leg and a thigh and she made sure the portion was huge so that we wouldn't be missing out even though we ordered just legs. The staff in the back was also very friendly and kind. They really made our day especially after having a stressful week of having to deal with multiple fast food joints since our family member is in the hospital and we haven't had time to cook. This food felt like a home-cooked meal and the entire experience was so pleasant. Will definitely be coming back to this location! Thanks Marlen and staff! read more

Haven't been to this location in quite some time but definitely will not be back!! The lady behind the counter was extremely rude to an elderly woman ahead of us who asked to use the bathroom. She was told NO it's closed!! We proceeded to order and the lady was very rude. She never said hello or anything. After we received our order we asked to sit in the dining room and we were told No!! It's closed! We asked why is it still closed if Covid is over? She stated the OWNER is not going to reopen it because he makes the same amount of $$ without it!! So the restrooms are out of order and the dining room is closed!! I wonder were the employees use the bathroom or if they even wash their hands? read more

See all

I understand Easter or any major holiday is a very busy time for food chains. But false advertisement is ridiculous. We placed and order for 30 ppl on Thursday for Sunday pick up at 2:30pm paid for it and they said to call 30 min before pick up to confirm. Now Sunday we had been calling since 11am phones off, we get to the establishment and there is a line of people. No orders were ready on time. People had been waiting for more than an hour. I asked for my order and they still were going to take another hour. At this point it's almost 3:30pm and now had to wait till 4:30pm, I asked for a refund. This is ridiculous, this food chain has been in business for years there is no way you can't manage these orders in a timely manner. Stop false advertisement! read more

The chchicken was very dry and the portions were soo small, purchase the family pack and was very disappointed especially paying so much

Juan pollo is like pollo loco but better. Their rice is better. The food takes more homemade than pollo loco and they have potato salad. I love me a good potato salad. There's plenty of seating too if you want to eat it as soon as it comes out. read more

I went out to dinner at Juan Pollo in Covina, and the cashier, Kevin, was very polite and helpful. His great attitude made the experience even better. I really recommend this place--the food was delicious, and the service was excellent. The world could use more Kevins! read more

Love the chicken, beans, and potato salad. Worth the money for the mini pak. Better than El pollo loco.

California chain serving rotisserie chicken. Ordered two chickens for a weeknight dinner. It's good for those days when you don't feel like cooking, but you don't want to buy fast food. The chicken is succulent and the skin is crispy. For a family of four, I would recommend getting two chickens to keep you full, with about half a chicken for left overs. They already cut everything so you don't need to worry about divvying it up yourself. My favorite part is the thigh. It comes with tortillas so you could wrap the chicken in it, but personally I want to just taste the chicken so I do without it. There is a hot and mild salsa - the hot one is actually spicy and has a habanero taste. The service is really nice, as the workers are helpful and friendly. They do accept credit cards. They have deals on their chicken on Mondays and Tuesdays. Overall a good spot for some rotisserie chicken! read more

Juan Pollo - Chicken - Mexican Near Me - Covina, California

We've been coming to eat here for many many years and enjoy the food ! The service is usually kind and professional but yesterday we experienced some nastiness from the young lady that took our order.. I was very surprised because we've always been treated great and with utmost kindness.. my father has a disability and kindly asked the young lady for a certain utensil and immediately got a hand in his face!! It will be a while til we visit but I do have to say the food is outstanding!!! Very disappointed with her professionalism and customer service read more

If you order early, don't expect it at the time you'd like it. They won't start on the order until you are there to pick it up. So, they said oh your here?? One hour n half wait!! So yeah. The day before. Rude service... no chicken. Then, after rejected the gal, turns around, and asks is there any chicken?? The whole staff is literally standing there waiting to close. All lights are on open sign on. Party started late! Quite embarrassing. read more

I gave it 3 stars because I do like their food. This was my first and last time at this location. Everything had too much salt. The chicken was super salty and so were the beans. Unable to eat them. read more

Their chicken and potato salad is fantastic. So much flavor on their chicken. For $35 we get half trays of the potato salad for parties.

Wow, I thought this place was getting better, but unfortunately it's not. I literally got a chicken that looks like it's been eating already or ran through. It has nothing on it. It's basically empty and got my tortillas again for the second time when I asked if everything was in the bag this is ridiculous. It's a simple job, but I could pay $40 for a meal unbelievable! Not to mention, you spent so much money and they can't even give you a fork and napkins. read more

Juan Pollo - No tortillas anywhere smh - Mexican Near Me - Covina, California

See all

The chicken is tasty and like the other guys, the prices are more reasonable and the chicken doesn't resemble "Fried Pigeons!" read more

I ordered a two piece meal breast and wing BUT I ONLY GOT the WING. SERVICE was poor food was decent. I don't recommend and I will never go back. read more

Juan Pollo - Mexican Near Me - Covina, California

Juan Pollo is our go to whenever we have a party and cannot decide on what to serve. The chicken is so tender and moist and flavorful - just so delicious! The next favorite is their potato salad. OMG, it is soooooo good! I always get an extra tray because one is never enough. The best potato salad I've ever tasted. Their rice is not bad, it's not great but it's not bad either. I don't always get their beans because I'm not big on beans. I tried it and it was just ok for me. I don't get the salad either because I'm not a salad person. I ended up substituting the salad for potato salad. The people there are very nice and friendly and courteous. They have never messed up my order. I hate when you order for a party and its missing something. That just ruins my day. Ohhh they also provide plates, utensils even serving spoons for the side dishes. All you really need is a table to put the food and you can enjoy the awesomeness of Juan Pollo! read more

Juan Pollo - Juan pollo chicken and sides....just to give you an idea. - Mexican Near Me - Covina, California

Never buy from from this place. Two times in a row after buying from here after paying with my my card they copied my card information and tried doing cash app transactions and buying from apple store and trying to take money out. Also happened to my dad copied his card information and tried to take out money. Service is horrible read more

The food was excellent, the service by one lady that took my phone order was very rude, I told her to stop being rude and she continued with my order. When I arrived she knew it was me and purposely left out part of my order, when I spoke to the other employee she said she it's because she doesn't speak English, funny she spoke English when she took my order. read more

The food is always good but the customer service was horrible. I walk in for a pick up order and no one says anything they're just staring at me like I'm supposed to ask something. Mind you I came the time they gave me to come. Then the heavier set lady was giving me the dirtiest looks and mumbling something then the other girl looked and laughed. After that they finally ask and she's like alright your order isn't ready so I say okay patiently wait. The other lady is helping me the heavy lady puts her elbows on the take out window thing just looking at me crazy. I then say i ordered the special and the lady was like welp i charged you for what you got the heavy lady smiled and shrugged. It was one of the ugliest restaurants/take out service. Definitely will deliver now. read more

I ordered the Party Pak 2 for a surprise birthday party for my husband. We had about 45 guests, and I had almost all the chicken left over because the presentation of the chicken was AWFUL! The chicken was dry, and it looked like it had been hacked up by a chainsaw. I was so disappointed. Then, we had family over during the week and a few days out of town. I called and long story short, the manager said ok, we'll talk to the person who cut the chicken. No offer of anything for me spending over $225 for chicken when people chose cold pizza over it! So frustrating. I will NOT be going back or recommending AT ALL. read more

Chicken is tasty. Overall menu, especially the choice of sides extremely limited. Service is adequate, if uninspired read more

I have always been a huge fan of juan pollo I have always got the Juan's big burrito with no beans but I add potatoe salad in the burrito NEVER HAVE IT ANY OTHER WAY and I'm happy to pay the extra but today when I walked in the place and asked for the burrito which I've gotten here so many times before the lady says we can't do this so I replied but I don't he before here and don't mind paying the extra for you guys to put in my burrito so then then say no we don't and we can't. so I said ok and walked out but I thought in customer service the customer is always right. I just don't understand its not like I wanted it for free so now I may never go back to this location. read more