When I was on Drive thru I was told that he could not understand "your beautiful accent got in my way and couldn't hear you"..then I repeated my order louder and (Nico) got upset when I repeated it louder and he said "wow" There's a way to ask customers to repeat something or to say more clear he doesn't have to say accent doesn't have to get upset when we repeat it. When I was picking up my order and asked for a manager one of the girls said sorry I can not give a number or name of manager. He gave my order this guy niko and still yelling in the window things to me, when I got home I realized he didn't even gave my order completed. On my way home called manager and when she answered stead of being apologizing he defend his employee niko. I called back when I noticed about order and she said come back and bring your receipt. When I went back and this guy niko still fighting with me, he doesn't understand or something is going on with this guy. When I mentioned to him I didn't like the way you said things he said I didn't said that, I told him you have know how to talk to customers, the way you said things looks racism . I was like are you serious. Yeah I am racism niko said when I left. This is awful customer service please please talk to this Nico and manager not to make fun of customers ACCENT please!!!! I did my survey a day ago and still not respond read more

Okay I'm thankful that this place is almost open 24/7 but this one time I went and after drinking 90% of my drink, I noticed something in my cup when I took off the lid to add more ice. On the inside was an ant. I then emptied it further and there was at least 2 more ants inside. I can only imagine how many I already drank. This is just gross. read more

Jack in the Box - Dead ants in my cup - Burgers Near Me - Azusa, California

Really bad customer service rude gave me wrong order and didn't care her name is Olga the one with a mean attitude and also personality I won't come back here for sure no wonder the times I've came is always empty read more

Employees did nothing wrong, management is trash though, only have 2 people working a Friday night and they don't even have half of what's on the menu it seems read more

Be prepared to wait 30mins on the drive thru or dine in. Not because it's busy they only have one person working the drive thru and the front. I place my order online for pick up and still takes 30 mins to get help. read more

They keep the damn place like an igloo. Do they want us in there just long enough to order and leave?

The girl at the drive through said they didn't sell ice coffee. Then when I changed it to hot coffee she said there was none. She was rude so I asked her name and she said no and closed the window on me. I called to talk to someone about the experience and she answered and said she was the supervisor (she definitely wasn't), then gave me a dismissive reply about the experience and quickly hung up. I was never rude or mean. I'm not sure what the problem was with her. read more

I ordered the Spicy Chicken Sandwich with cheese and it was super good. Ive never had jack in the box so my first experience here was okay. The burger tasted pretty fresh and crunchy. I came around 2pm and it wasn't busy. I personally did not like the customer service. The cashier was so rude and rushed me to order. I needed a second to decide whether I wanted a combo or not and the cashier said "MAAM" excuse me? She was so rude. I wish I got her name to mention her. If I ever stop by this jack in the box I will most definitely ask for another cashier because I did NOT appreciate her service. read more

Jack in the Box - Burgers Near Me - Azusa, California

There is so much to improve at this restaurant. They take forever to give you your order in the drive thru. They have conversations and don't even have your order ready. Go to another Jack n the box. read more

Service is beyond dismal. It's quite possibly some of the slowest fast food I've encountered. I don't expect much from j n b but here the workers need a full over haul. Witnessed a young cashier come in from break and completely walk past me , and another customer without a greeting or even eye contact. She literally left us there at the counter without a word. After 5 mins she casually strolls back to the counter and without a word or asking if we needed to order, she walked away again. I was without words, simply flabbergasted. Making casual small talk with the lady and child waiting near me I learned quickly that she was deaf and only spoke sign language. I did my best with ASL to inform her that someone would soon be there to help her she was pretty shocked that people walked right by her. Simple rudeness could have caused a major lawsuit. This is customer service rule number one greet your customer and ask them to please hold of you can't take their order. But never ever ever walk away from a customer who is standing at the counter cashier never. Not sure who trained these people but they definitely need to do a recall and fire all the young ladies here. read more

It's a hit and miss eating here and honestly it's usually when I'm over the other fast food places in the area. Service has been great every time I go and never remember experiencing an issue. Ambiance is your typical fast food restaurant. Want something fast and simple come here. read more

2 of the last 3 times I've gone here I've gotten home to discover my order was wrong. Once in a while I can look past it; but 2 out of 3 orders being wrong indicates something seriously needs to be addressed. How many OTHER customers is this happening to? read more

I am disappointed at the egregious level of service this restaurant promotes to not only its customers but to Jack in the box as a whole. I stood there for about 10 minutes without someone coming attending me. Of course, all the employees saw me without care or interest; they proceeded to stand there and do absolutely nothing. When I finally said something to pronounce my presence, Jeffrey with attitude was anything but helpful. When asked about the shift leader, he responded, "their busy" ok, let me have your store manager's name, "Sorry, I cannot give you that info". The bottom line is this, this company first offered me a job in HS and it was one of the best experiences I ever had and now, it is frustrating and infuriating that the people who work here do not have an ounce of care. Based on this store's practices, it also speaks volumes on how they treat their food, how well they maintain their equipment and the overall cleanliness of the store. STAY AWAY FROM THIS RESTAURANT !!!!! read more

Seriously do something about your outdoor speaker and/or your headset. I am literally SCREAMING into the speaker cuz you can't hear me!!! You would think you're bringing in the $$ you can afford to upgrade to better speakers. read more

The worst experience. Ordered food person taking the order name is Jose when I drove off missing food in my bag since it's 10 o'clock at night I had to go through the drive-through again because the front doors were closed. He asked for my bags manhandled them he didn't give me napkins straw , fork In my food item he forgot... bad service ! A young lady Evelyn came to speak to me They both shouldn't be working there if they don't know what customer services is Especially when it comes to handling food.I should've recorded the whole incident. read more

worst jacks ever. night crew never adds sauce for food. never online order from here. night crew is lazy and should be changed. do they expect people to eat jalapeño poppers dry. manager needs to train better. the screen literary tells you the sauce you need to add and they still dont. ridiculous read more

Horrible service today After ordering and confirming my order.. At the window I noticed I was missing a regular fry Told the window employee how proceeded to tell me there's nothing she can do anymore Girl I'm still at the window letting you know, willing to pay for it after you messed up the order She lacked any common sense and customer service skills Had to ask for the manager who easily gave me my fry Such a simple problem with a simple solution Girl needs to do her training again smh ‍ read more

This restaurant is located conveniently near the 210 freeway at Azusa. There are also three gas stations nearby. I like the burgers and sodas here. People are pretty nice too. Try the orange cream soda if you get a chance. It reminds me of a 50/50 bar. read more

Jack in the Box - Breakfast burrito and hash browns - Burgers Near Me - Azusa, California

It took me very long to finally come around to write this review, but I do have several main points I wanna share with my fellow Yelpers about this location, and I do believe they are all positive. This Jack In The Box is located at a very convenient location, so I do drop by frequently, especially if I am running late and I need a breakfast to go. Recently, I was attracted by the new line of Food Truck sandwich series, and it just so happened that Jack was promoting them with tons of coupon, so I came here several times in the past month. The service I get from here is pretty consistent. I can recognize the same workers in the mornings, but during the weekends, the employees seem to be younger, part-time "teenagers". Well, perhaps your college students. But whoever it may be, they are mostly polite and efficient. Overall, staff is decent at this spot. (I don't use the drive-thru often, but it's all right there, too.) Since I mentioned the new Food Truck series, I decided to post the associated pics for you guys to look at. Go see them pics! Honestly, these sandwiches are more gimmicky than anything, as none of the 3 was that delicious. It was a let-down, in fact, kinda. They were all just meh, just okay. They are far from food truck quality. They make a decent meal if you've got a promo coupon. Otherwise, eh, acceptable hunger fillers. Quality of food is consistent. Nothing spectacular though. In fact, I would describe the food as sometimes sloppily put together, but it is fast food after all. I don't have a high standards for fast food. If it tastes all right, you're good. Most of the time, I do get my food within a short time after ordering. Even when it gets busy, 10 minutes is maybe, give or take, the most I wait in general. Whip out my phone and go on some apps for a bit, and food is ready. It's all good. There was one incident that happened about 1 year ago in which I waited for my food for more than 20 minutes. I still dunno what caused the delay, but as one would expect, I was not happy. However, when my food was finally ready, the cashier young man offered me a dessert of my choice at no cost. The thoughtfulness immediately cancelled out any negative emotion that I was feeling. So good job, young man, and I never even got your name. So yeah, all in all, a solid Jack location. 4 stars, for what you would expect from a fast food joint. Would visit over and over again, especially with coupons! (Sign up for mobile news if you can. They send you great coupons once in a while via text, just in case you don't get coupons in your snail mail.) read more

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Just an okay Jack, drive thru service not good here. In this case, the gal at the drive thru window, Geselle did not even greet or thank me which is an awkward moment being handed your food without a simple "hello", not one word...customer service goes a long way. My coffee was not fresh, it actually felt a bit on the colder side but it still did the caffeine trick. read more

What in the world?? I order some curly chili cheese fries idk what's was I eating the fries were hard and taste old the chili Cheese was cold I had to throw them away was so mad read more

Jack in the Box - Burgers Near Me - Azusa, California

Tonight I came in to order food. I walked in just to be kicked out. The person in charge would not give up her name which is completely disrespectful. She absolutely refused to serve me and this was a hour before they even closed. She was very disrespectful. Wouldn't tell me why she wouldn't serve me. This is the most unprofessional I have ever seen some one in charge act towards a paying customer. She doesn't deserve the position she has acting like this. Because of this lady I will never ever come back to this location. Her attitude before I even said one word was ridiculous. The front door was unlocked and I was able to walk in without knocking on the door. I will be taking this to the district manager. That's how rude this lady was. After she told me to leave I asked why she won't serve me. She wouldn't say so then tried to have a minor tell me to leave and escort me out. read more

Jack in the Box - This is the lady that was very disrespectful towards me. - Burgers Near Me - Azusa, California

On 8/25/24, a little after midnight, I stopped by Jack in the box on my way home from work. I pulled into the drive-thru and waited for approximately 5 min, and nobody took my order. I decided to drive to the window, and i advised the employee behind the window that I've been waiting for a while. She replied, "ok, so what do you want?" I gave her my order and paid her with my card. When she handed me back my card , she dropped it on the floor and did not apologize. I drive a truck with a 3 inch lift, and I'm in my 60s. I couldn't open the door wide enough for me to get off the truck to get my card. I managed to get it, and I noticed that there were several tacos, fries, and a burger on the floor. I now know why that was. The employees name is Itzel. She decided to take my food hostage because, according to her, she didn't like my attitude. She did not like the fact that I told her I waited for at least 5 min until I drove to the window to place my order, and now she dropped my card on the floor on purpose. I ended up throwing my food in the trash because I feared she tampered with it. I always come to this establishment, and I've never been treated this way. She started to lecture me before giving me my food. Customer service is a thing of the past. So sad read more

This service here is horrible. Who ever the manager is should really try to put themselves in the shoes of a customer.

Yooo honestly how is it possible that they are only selling drinks???? I came at 2:00am and the guy said " we are only selling drinks" !!! How tf??? Waste of time & ALL the workers were sitting down EATING!! LAZY BUMS DONT WANT TO WORK! read more

When you ask for EASY sauce on a taco. Do they not pay attention to what it says or do they not care? It's hard not to get upset when your taco is DROWNING in sauce you asked for very little of. So unacceptable read more

Jack in the Box - Burgers Near Me - Azusa, California

Late night and starving, these nice people cooked my food perfect. Amazingly, first bite was yummeee and thereafter I inhaled the food. Really treated me good and had exceptional service and the drive thru moved quickly along. I usually don't toss four stars at any Jack in the box, but this one deserves it read more

the food was good but the customer service is bad. The workers dont put much effort into taking your order and they are bitchy . The ambiance was okay read more

Since I walked in the whole restaurant was filthy, yulissa and daisy were very friendly, they made me feel welcome and had a conversation with me while waiting for my food. The other employees were just standing around talking and using their phone, the store wasn't busy so I don't see why the other employees weren't cleaning. While waiting I decided to use the restroom and the floor was filthy, the toilet was dirty from top to bottom, I wish I would've taken a photo of it before but when I brought it to yulissas and daisys attention, they cleaned it so I was very grateful. Overall experience was good because of them but the store needs some serious cleaning to do. read more

Not Sure How i Should Feel I'm A Little Grossed Out Unfortunately i Ordered From This Jack In Box & There Was A Hair Inside My Burger Patty read more

Jack in the Box - Triple Jack Bonus - Burgers Near Me - Azusa, California

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Fastest Jack in the Box in the area. Theyre always prompt and the order is correct. I'm not sure what else I can ask for. The only drawback is homeless people wait in the parking lot late at night and stare at you in the drive through. read more

Noting worst then when your hungry and get home to a messed up meal. What I got was straight out of a dr Seuss book. Green eggs and sausage read more

Jack in the Box - Green eggs? - Burgers Near Me - Azusa, California

You know how every now and then you get a location thats just terrible quality. That's this place. If you want jack in the box go to the one by APU. This one doesn't even taste like a jack in the box. ‍ Quality control please. read more

They gave me dr. Pepper when I asked for coke. Ordered jalapeño poppers and he gave me some cold ones. And we ordered loaded fries and they didn't give me a fork! Just a big mess! Oscar helped me read more

Sebastian was very helpful. Thank you for getting my order right ! Probably the best experience at a jack hahaha YALL should come here

Jack's Blazin' chicken was a winner even though it looked as though it had been fried too long or re-fried in that the the batter coating looked very much darker than the image advertised in the window or the menu board, even though I was apprehensive I dug in and it was a delightful experience; the Ghost pepper ranch sauce which I didn't think I would like was actually the perfect compliment to the sandwich with a smokey.. warm undertone rather than a blistering challenge. For a blistering challenge I would recommend the Hella-Peno burger which is part of the Munchie meal menu which includes sliced jalapenos, taco sauce, cheddar jalapeno sauce and stuffed jalapenos... that one was a little too much for me but my fellow Gringos can feel safe with the Blazin' chicken sandwich (I didn't even drink my water til the sandwich was gone and truth is I didn't even really need the water but we are in a drought so I don't want to waste). Another home-run for Jack and as usual for this location the order was perfect and the food was of course hot, 5 stars again for the Azusa location. read more

Jack in the Box - Jack's Blazin' chicken - Burgers Near Me - Azusa, California

2 stars purely because i ordered tiny tacos with extra taco sauce and got 0 to begin with, none on the tiny tacos and no packets (uber eats)

Ranting but I don't care where is my buttermilk/ranch whatever you want to call it. I'm disappointed because they always forget something we order and I'm pissed because I'm hangry!!! This is not rocket science throw some condiments in the bag. Easy peasy. Just because we were tired from doing house work and taking care of responsibilities and didn't want to cook but should have cooked a meal at home for real. I'm sad!!! read more

It seems that the only bad reviews are the ones where drunk college kids come in in the middle of the night and expect the food to be exactly perfect. I live by the one next to Azuza Pacific University and waited 10 minutes and there were three other people waiting just to make an order and the place was empty with 1 car in the drive-thru. So I drove to this location. It was busy and very clean. I ordered a ultimate breakfast sandwich and an iced coffee. The sandwich was delicious and the egg was fried perfectly plus the bun was fresh and not like cardboard when I go to McDonald's. The staff was friendly and the anager seemed to actually be doing her job unlike other locations. Keep up the good work! read more

Jack in the Box - Fresh and not overcooked, definitely made to order. Delicious! Nom nom - Burgers Near Me - Azusa, California

Literally the most annoying women late at night apparently the manager refused to give me more sauce and said she could only give me 3 ranch when I ordered 6 burgers and 10 tacos. She was attitudinal and my tacos were sloppy never going there again read more