I just wanted to take a moment to shout out Matthew at In-N-Out! Every time I come in, he is incredibly kind, always smiling, and genuinely friendly. You can tell he really cares about making customers feel welcome. It's rare to meet someone who consistently has such a positive attitude, especially during busy hours, but Matthew always goes above and beyond. His energy honestly makes the whole experience better. Great customer service like that does not go unnoticed! Thank you, Matthew, for always being so warm and professional -- you make In-N-Out even better! read more

In-N-Out Burger - Fast Food Near Me - Azusa, California

This is still the old fashioned IN-N-Out and very efficient. The staff work fast and I was out in no time. It still uses the outdoor speakers, rather than attendants and was not backed up on Azusa Avenue. As always, my No-Salt Cheeseburger with grilled onions was made perfectly for me to wrap up and take to work; I'm not sure I'll make any friends cooking the grilled onions in the microwave though... read more

In-N-Out Burger - Drive-Thru - Fast Food Near Me - Azusa, California

I LOOOOOVE In-N-Out but during this specific visit, I was GREATLY disappointed. I decided to use the walk up window to place my order as opposed to ordering via the drive thru window. I was the only person using the walk up window so I assumed I would be in and out in a very short time. I was wrong. There were a few issues with my visit. Issue number one: From the time I placed my order until the time they called my name, it took just under thirty minutes to receive my order. I never complained as I know the employees are trying their best but I was surprised (shocked!) at how long my order took on this visit Issue number two: I specifically requested no spread but add extra mustard on my double double protein style burger and no salt on my fries or burger. The cashier repeated my order and I was satisfied. What I discovered after I had driven away was extra spread on my burger, no mustard whatsoever and my fries were very salty. Not sure what happened but onward we go with the negative issues. Issue number three: The overhead fan used to keep the flies out is great with only one MAJOR problem. The air is blowing is on high. No problem with that whatsoever bcos who wants flies touching their food? Yuck!! The problem is that food is placed on the inside counter adjacent to the cash register while orders are completed. If hot food is left here even for thirty-seconds while the cashier is breaking change or filling drinks as I observed during my visit, your food WILL be cold when given to you such as mine was after I had driven alway. My fries were cold and salty, my burger had spread after I requested no spread and my burger had no mustard after I requested extra mustard. The ten fries or so I ate before tossing them were also VERY crunchy. I honestly felt as though I was eating hard candy. No exaggeration. I have never had such a negative experience at ANY in n out burger restaurants. I will NOT be returning to THIS location again. read more

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This is the best place around fast convenient. Excellent food great service love this place. read more

In-N-Out Burger - Fast Food Near Me - Azusa, California

After my long days Getting off work between 11pm-1am. This never disappoints. Service has always been pleasant and friendly after a long day when I'm not feeling so. It's In n Out, food is always fresh. Yum yum. read more

Service was great, however I ordered a Flying Dutchman and got a burger patty with cheese. Definitely disappointed as I was looking forward to trying one. read more

In-N-Out Burger - A "Flying Dutchman" - Fast Food Near Me - Azusa, California

Monday evening drive thru was empty so I decided to drive In - Out so quickly . From the beginning to the end the service was awesome ! I left with a smile ! Thank you guys read more

This is one of the more old school In-N-Out locations where it is strictly a drive-through location. This is my first time here at this location in particular when I saw the line wasn't too long in the middle the day I knew this was my opportunity to turn in and get some food. It was a no brainer, I had to stop in. My go to order is usually a cheeseburger or double double animal style and I'll also get chopped chilies to add that extra kick. They have the speakers where you can place your order first then you wait in line till you get to the pick up window. If the line is a bit longer they'll have the team member out with the tablets putting in your orders. Then you pay and get your food. There are a couple of parking spots here in the parking lot for the folks that prefer to walk up to the window and order. The good thing about this location is that it's really close to the 210 so it's a convenient spot. read more

I can't believe I'm actually writing a review for In-N-Out. I thought all the In-N-Out restaurants I've been to had consistent customer service, food, and quality, but this Azusa location is a huge disappointment. Every single time I go, something is wrong, and my order is always different from what I requested. I ordered animal style fries *without* spread, and they gave me animal style fries *with* spread. I asked for fries *no salt*, and I got fries *with salt*. I ordered a cheeseburger with raw onions for my toddler, and that's all I got--just onions and a burger. Where's the lettuce and tomato? I asked for light bread, and I got a regular burger. I requested my burger to be cut, and once again, it wasn't. If you don't cut burgers, just say that! Every other In-N-Out I've been to always cuts my burger--either in half or quarters--depending on my request. It's so frustrating to keep getting the wrong order every time. This location is never consistent, and it's ruining my In-N-Out experience. Do yourself a favor and drive a few extra miles to Glendora location--they always get it right. read more

In-N-Out Burger - +raw onion cut in 1/4 - Fast Food Near Me - Azusa, California

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In N Out never disappoints. The on going construction in the area was making it a bit confusing for the drive thru entrance but employees in the area were very helpful. It was a bit of a wait though, I believe I waited 10 minutes at the window before I got my food which was the longest wait I've ever had at an In N Out window which is no big deal but maybe to someone in a rush. Still 5 stars as always for me. read more

My first time coming to this restaurant, I came ask for my double burger and some fries also a water They gave my hamburger and my fries, but no drink. Also, the meat was burned and the fries had alot of salt and little of fries the worker was very nice her name was Nancy. read more

In-N-Out Burger - Fast Food Near Me - Azusa, California

Great service always with a smile Food is amazing. Fair pricing cheaper than most fast food places Clean and friendly read more

I don't understand the complains. I have to say this was one of the best in n outs I've been to. The line takes a while but that's because they put a lot of effort into their food. I had an animal style and a whole grilled burger. They were one of the best I've ever had. Definitely gonna come back to this location. I live in pasadena by the way so that's saying something. read more

This old school style in-n-out burger joint is a very small shack with two drive thru windows. They usually have someone taking orders with a wireless device to help speed up the process. Although this place is very small, this in-n-out is just as tasty as all the other bigger restaurants. I don't recommend eating there since there is really no restaurant seating. However the drive thru worked just fine. The burgers and fries here were very fresh and delicious as usual. Service here was very friendly and cheerful. We didn't wait too long for fresh food. read more

In-N-Out Burger - Fast Food Near Me - Azusa, California

I was at this location last night i ordered 2 #1s with a shake and asked for 3 packets of spread. I added it to my food began to eat only to realize it tasted and smelled funny and yup expired packets of spread over a week ago it ruined our food and couldn't eat it afterwards read more

In-N-Out Burger - Spread packets - Fast Food Near Me - Azusa, California

Decided to order through the window since I didn't realize you couldn't get into the drive-thru lane from the parking lot. Bad mistake! Took forever to get my order eventhough no one was in front of me. I saw car after car go through while I waited an eternity. The window ordering is definitely not their first priority and I recommend avoiding it at all costs! read more

In-N-Out Burger - Took a long time to get my order via the walk up window! - Fast Food Near Me - Azusa, California

Terrible Experience! They favor one side of the line and also don't know how to manage their drive thru lines which lead to me getting cut in line! I waited for 30 minutes for my food while the other lane was their food swiftly! Bad costumer service too! read more

Awesome burger, fast service and hot looking men talent, without ambiance. Stopped here after seeing the Rabbit Queen read more

In-N-Out Burger - Drive threw - Fast Food Near Me - Azusa, California

They didn't ask my boyfriend if he wanted spread .... Super disappointed Do better In n Out! And only gave me 1 napkin. One napkin, one star, sorry. read more

Well there's always a first time... I drove all the way over hear in the pouring down torrential rain to satisfy my craving for an in n out double double. Boy was I disappointed... We all know that you have to practically inhale the fries while they're still hot or else they're no good. Eat them hot and they're amazing. Have them cold and they're the worst. Well these fries were cold from the get go. They were also crunchy like potato chips. The worst!! Let's move on to my coke. I love strong cokes with lots of carbonation. So I order mine with lite ice so that it won't be diluted. In n out usually delivers on the coke formulation. Not this time. I took a sip and it was so watered down. I thought I'd taken a sip after the coke was gone and the ice had melted. It was that watery. Now let's move on to the burger. My burger was COLD!!! With white iceberg lettuce instead of green. See the picture. If it wasn't raining so hard, I'd turn around and get my money back. I am soooooo disappointed. Lesson learned...don't go to in n out on a slow night where the food doesn't turn over quickly. On a slow rainy night, they sunk to the uncaring level of McDonald's. What a waste of $10.86. I tossed the whole meal. read more

In-N-Out Burger - Fast Food Near Me - Azusa, California

Coming back from a meeting and needed something quick before heading to the next one. I'm going to keep this short and sweet. I got animal fries and they were as expected a semi tasty greasy lil heart attack in a cardboard box. However what pissed me off was how disgusting the milkshake's are! They taste like a cup of cool whip. It says made with real ice cream...... yeah right! It's got to be dairy dessert because I have never had real ice cream that tasted like warm fuzz. So go head get the fries, get the burger but DO NOT GET THE MILK SHAKE! I'm glad I didn't pay out if my own pocket because I would of wanted my money back for it. Side note I wasn't the only one in our party to get a milkshake that felt this way. We all took a couple of sips and decided to just throw them away. Even crazier was how light the cups actually were. It didn't even feel like anything was in there! read more

In-N-Out Burger - Fast Food Near Me - Azusa, California

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The absolute best burgers at the best prices with the friendliest service thst makes on think of Al's on the show Happy Days. The ambience includes 40s style paper hats worn friendliest staff I have encountered at a burger place by far. If that weren't enough, the workers were bringing extra sauce and ketchup to my table and picking up my trash! I had to look around to make sure that I didn't see Marty McFly and/or Doc Brown had somehow transported me to the 50s with them. The only reality check was that I wasn't paying 50s prices. As late as 2020 I was still able to feed four people with shakes and animalized fries for $30 and while I admit the price has increased (along with everything else in the economy), it still the cheapest high quality fast food you can get. I actually wanted to tip these folks but wasn't given the opportunity on the card reader, nor did I see a tip jar here.(had to leave some change on the table) Contrast that to buying a latte or slice of pizza for $12 and then given the choice of tipping your 50%, 75%, or 95% (its never about 18% to 20% anymore) and you feel compelled to tip at least 75% as you are being watched only to have the barista or server to shake her head in disgust. I come from far away to visit this place and its worth it. I have yet to me disappointed read more

Let me start this by saying In and Out used to be a favorite of mine but no more. My husband stopped today to order a cheeseburger for me and a double for himself as well as fries and drinks and it was so bad, I threw it away and made a peanut butter sandwich for us both. The patties used to be handmade but these were processed hockey pucks that were AWFUL tasting. The fries were obviously frozen and had the consistency of cardboard and even the drinks tasted like industrial solvent. None of it was edible. This is the location in Azusa so hopefully there might still be good ones, but this one is just awful. read more

Normally I'd brush something like this off but both my grilled cheese looked like this yesterday so I got two halves of a grilled cheese and two halves of some toasted crunchy ass bread read more

In-N-Out Burger - Grilled Cheese - Fast Food Near Me - Azusa, California

Worst In n out burger I've ever had !! The manager at this burger stand needs to step it up ! This place is a zero period , fire the manager of this location cause they're not doing a good job. read more

I love In-N -Out and I usually go to certain locations but today we stopped at this one on Azusa near the fwy . Big mistake Burger was soggy , greasy and smashed up , ordered extra lettuce and it had no lettuce!! Plus the meat patty was hard to find! Never coming back to this location read more

Came through the drive thru today and Eyrica (hopefully I spelled it right lol) was super nice and respectful while helping us out! She is amazing! read more

Off & On, In-N-Out. We had been driving for several hours, and we were both hungry. We used Yelp to find a nearby In-N-Out Burger that is close to the freeway. Bingo, one just two blocks off. This In-N-Out location has two drive-thru lanes, along with a walk up window. The drive-thru lines were very long, which is very common for INO, so we took a pit stop break, while I ordered at the window. As a convenience to the customers, there are a couple of picnic tables for enjoying one's meal, where the cars exit the drive-thru. The teamwork demonstrated by the workers here was excellent. Everyone was friendly & efficient, working together to get orders quickly to their customers. We got ours, and were off & on the freeway in around fifteen minutes. Good job, guys! read more

In-N-Out Burger - Fast Food Near Me - Azusa, California

The young lady Marissa is so well spoken and very sweet respectful girl, it was my first time trying in n out and I loved the service, definitely tops whataburger!! read more

I don't know why this place got 2.5 stars. C'on it's in & out they makes most their burgers the same from one place to another. This is my experience going to at least 50 different in and out locations including out of California - they usually make it to your orders and quick. Today was the Hillary storm and it was pouring. We drove in behind 4 cars and got out within 5 minutes and our burgers and orders were to par. Above average I would rate this place. read more

In-N-Out Burger - Animal style burger - Fast Food Near Me - Azusa, California

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Whoever is on fries right now, get off it lmao I asked for more grilled onions; my burger was perfect though read more

In-N-Out Burger - Fries w/grilled onions x3 - Fast Food Near Me - Azusa, California

This isn't my first rodeo here , let's just all say we all know in n out hits the spot unless your a daily customer it might get overwhelming but nonetheless it's a hit every time ! read more

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Watered-down hot cocoa! This is not the first time. I keep thinking maybe just this time. The first time, they had to "ask the manager if they are doing it" (it was drizzling and water drops were on my window). The second it was just watered down - to a point where my little girl didn't want to drink it. We already ate dinner, so stopping by to buy more stuff for the other kids at home was only an option because of the cool Hot Chocolate Rainy Day fun. Let's see if she still thinks it's fun. Yeah, execution was so poor, I don't know why they bother to ask if we wanted marshmallows. Oh yeah, we did ask for them and they were not in the cup! read more

The lady helping us was very serious so it was great for me lol yet the guy after was odd But the food! I asked for extra lettuce and light onions and got light lettuce and extra onions! Truly brought the Karen out of me I've been to in n out plenty of times in my Angeleno life and todays trip was disappointing Their fries were soooo soggy on each one we got My husband who normally eats all his fries and our leftovers didn't even finish his Will not be visiting this location again read more

At this point it's not even good anymore. I'm sure sometimes it's good to eat a normal burger, but be honest what's with the protein burger there's no point in it. read more

Joshua and Noah are beasts! Love comeimg here and see these guys. And the food bomb diggity! Why go anywhere else?

I've been to a lot of In-N-Outs, but this one is a bit different than other ones since it's extremely geared towards cars, so don't expect to sit down anywhere. The drive thru line extends out to Azusa Ave so expect to wait a minimum of 40 minutes to an hour to order. The food's fresh, they take your order while you wait, and it's the quality is exactly what you'd expect from other In'n'Outs. The sign's green which is probably the only thing that you'll notice that's different from this place from other In n Outs. The other thing that's different is that their takeout is given in a box rather than a bag for some reason. Worked great when you want to eat the food in the car. Other than that the food is on point as usual. read more

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Terrible preparation of a burger, barely to no lettuce and speed is slow. I rarely go to this in n out but I thought I'd give it another chance and now I remember why I don't. read more

In-N-Out Burger - Fast Food Near Me - Azusa, California

Should have read the reviews before coming here. They got one of the burgers wrong, and when we went back they told us we got it wrong despite the receipt showing our side of the story. Either way, right or wrong, just smile and fix it. This is supposed to be a service industry. Disappointing. read more

In-N-Out is usually known for its consistency but we were sorely disappointed with our visit. We ordered our usual 2x Hamburgers with Onions (no salt) in the drive-thru. The order was repeated back to us when we ordered and we were waiting in the lane until our turn. Due to the pandemic, they took our credit card with a paper towel, which also brought a peace of mind to us. Once we received our order, we were on our way. One bite into our burger and we tasted mouthful of salt. They either gave us the wrong patties or did not see the note to have "no salt" on the 2 hamburgers. That is very disappointing. It's not like we can drive back and tell them about it. Everything else in the burger was delicious and crisp, from the onions, the lettuce, to the toasted buns. Customer service is a hit or miss because service was great, but the patty was not what we ordered. read more