Stumbled upon this Mcdonald's off the 605 freeway to get an iced coffee but they ALL were SOLD OUT of all iced coffees. It was during breakfast time, so for them not to have coffee available was quite a bit of a disappointment. Couldn't rate Service or Ambiance since I ended up leaving. Back to Starbucks. read more

McDonald's - Fast Food Near Me - Irwindale, California

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I had some McDonald's reward points to use so I went through this McDonald's Irwindale drive-thru to redeem a free Big Mac (6,000 points) for my Mom. No long line in front of us which was great. I accessed the reward through their mobile app. Gave staff the code. Placed my order for free Big Mac only. Drove past the payment window to get receipt. Got to pick-up window to get order. Waited a few minutes for order. Got the Big Mac. Asked staff for more sauce on the side and a couple packets of black pepper. My Mom took down that Big Mac in a jiffy. Afterwards, we were on our way to the next destination. Free food, easy order, friendly staff, quick service, and delicious food is great to experience on a Saturday afternoon. Thank you McDonald's for keeping it simple and easy! read more

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all kiosk ordering. there is no person to person contact. all employees are behind in the kitchen area. also the restrooms don't have a changing table. so if you have a little one in diapers. please ensure you change them in the car. capacity is 93. ca state law is anyone restaurant with the capacity of 60+ need a changing table in men's and women's restroom or unisex bathroom. read more

Store says it's open 24 hours it is not. They should face the correct hours posted. There is employees present at the store so maybe they just don't want to work read more

Just was at this McDonald's and got my order. Did curbside pickup, they took for every to bring my order and plus the lady which I am sure is either a manager or supervisor had no customer service what so ever just handed the food and walked off. Not a good morning or Thank you. I come from the hospitality industry and work with customers for many years. Wrong choice in employment with that lady. Know I can see why you location score is where it is at a 1.9. Last time I will ever go to that location and maybe any McDonalds ever again if they can't get their ducks in a roll. If I could I would give zero stars but not able too. read more

Just spent $50 for cold meals. The drive thru took forever and instead of giving us hot food our food was sitting there getting cold. Very horrible service. The kid had an attitude as well. We usually never go here cause this happened to us a couple time already. Shame on us for thinking things Would get better. read more

quick service, accurate order, staff is friendly, the parking lot kinda sucks and traffic gets backed up trying to leave

Had great service for my family and the food tasted completely fresh. And typical food price for the meal.

Service was horrible. Store associates do not have basic human decency. Waiting over 30 mins for "fast food" to receive order not complete.

3 automated kiosks, and no one checks to see if there are walk-ins. Got my coffee to go with no napkins and none are provided in the barren dining room. After waiting for someone to ask, I walked away since no one checks the front desk. Also cashiers are incapable of understanding or able to rectify or advise on the difference between ordering app specials vs reg priced menu items or to override errors. Zero customer service - after reading all the other bad reviews, not wasting my time here ever again read more

Picked up a 10 piece nuggs. Order was received quick and fresh, and staff was courteous. Don't forget to use the app for discounts! read more

I recently ordered a large iced coffee through the drive thru. When it was given to me, I kid you not, it was barely 1/2 full. I essentially got a regular sized iced coffee in a large cup. When I asked the employee where the rest of my coffee was, she was completely dismissive and said, "oh, we ran out and need to make more." She acted annoyed as if she expected me to leave so she could service the next vehicle. I handed her the cup back and said I would wait. Within 30 seconds, I see a huge container of fresh iced coffee get setup and she finishes filling my cup. If I didn't have my sleeping baby in the car that day, I definitely would have taken the time to go inside and talk to a manager. I was appalled that the employee just expected me to drive away with 1/2 of what I paid for! read more

This Place touches you're food WITHOUT gloves to verify if they messed up you're order . Then take it to the back and add the items back on the same burger INSTEAD of making a New Fresh Burger. Just like Chuck E Cheese this place is disgusting. Mind you they are touching the brooms & doors that everyone touches . read more

8.31.2023 Okay, this is MICKY D'S right ? . I see this place right off the i210 freeway and stopped in for a quick bite and the free WiFi . They got my order correctly and the food was up so fast I was amazed ~ I didn't even walk away from the counter before the lady handed me my breakfast . This is how it's supposed to be . Not many in the dining room, the drive through was backed up but that's the normal morning rush . The place was spotless ~ as I was eating a woman came out and began cleaning the clean windows and tables next to them . I asked the restroom code and she gave it to me and it was super clean inside, how nice . I'll be back when I'm in a rush . FWIW, I find the McDonald's coffee very bitter, undrinkable . -Nate read more

Driving from apple valley to this location all I wanted was ice cream and they had none that's what the manager said with no manners today may 6 @3 pm read more

I can see why the rating is as low as it is I believe I experienced this at McDonald's. I went inside, used the kiosk to order two apple pies and a iced mocha only one in the lobby then two or three others came into the lobby as I waited 10 minutes and no one said anything to me then the others who came in, began to receive their orders, so I requested a refund I even did a round up and did not receive my full refund embarrassing totally disgusted two pies and iced mocha 10 minutes. No one said hello or anything and they kept walking across there disgrace.. and I'm not one to leave many reviews, but this had to be done read more

Order thru their app, and it says it would be ready in 3 to 5 minutes. Of course, I knew it would be longer than that, but definitely not 45 MINUTES wait. When I got my food, the chicken McNuggets got soggy, and the ice in the ice coffee has melt. This place doesn't value customer service or efficiency. They prepare the orders so slow, and when you ask them for something, they act like you are bothering them. I remember it wasn't like this before since I come to this location a lot, but this recent experience was unacceptable. If it's due to new staff or manager, I hope they get a new one soon, someone who can run this place and value customer service. read more

everything in this place sucks, but looks nice atleast. service is the worst. orders are wrong

Antonio in drive through was awesome! Excellent service thank you so much Antonio! Couldn't get the other employees name but was also very kind read more

Honestly I expected better from this place, we bought 10 mcchickens and 10 McDoubles and the lettuce inside the chicken sandwiches were brown and soggy. read more

Grabbed some things at Mc Donlalds too, since I was still hungry. I grabbed a couple Cheeseburgers, with some French fries and drinks. I went through the drive thru, but they still have a good place that is big in all. Nice service and all. It is a good Mc Donalds in all. read more

Laughable service. "Fast food?" My mother and I were waiting for 17 minutes for two cheeseburgers, an iced tea, and a coffee. People: it's not rocket science. We ordered on one of the three touch screens, thinking that would be a faster move, since there was no one at the counter ready to take orders. Once our order finally came, it was not an unsweetened tea, but a sweetened tea, and the no-pickle cheeseburger had two pickles. :-) It may seem silly to write a review about the world's most famous drive-through chain, but what we thought was a simple stop on our way to Costco was excruciatingly and excessively a waste of time. P.S. No gloves in sight. Masked up to high heaven of course, but do not go here unless you want to watch the workers fret and panic about making incorrect orders. They are slow as molasses and seem very confused about simple tasks. Yikes. Was tempted to ask if they need any help back there. read more

Been here a hundred mornings for my vanilla iced coffee/sausage McMuffin fix and never had a problem mentioned in comments....must be that dreaded 2nd shift. read more

This McDonald's has a very nice interior but the tables are not clean. They don't seem to be wiped down often and nearly all the tables or chairs have some sort of food waste on them. The service is good though, the workers are nice and meet your needs if you ask for something. They are more friendly compared to the employees I've encountered at other McDonald's. read more

Took 8 minutes to get someone to come to take my order. Someone needs to help this location.

Open 24 hours so the only breakfast option at 5:30 am in this little town. The restaurant is bright and clean, lots of various seating options with televisions, work stations, interactive seating for kids. Stopped in here recently to grab some quick breakfast before a meeting at 7:00 am. The coffee is good, hot and full bodied. Went for the old stand by, bacon egg and cheese biscuits with a side of hash browns. Still a pretty good breakfast sandwich and at that time of the morning not bad. Staff were friendly and professional, took just a couple minutes and my food and coffee were ready. Better than most and not as good as others. 3 Stars it served its purpose 00616 read more

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(((COVID19 pandemic may be horrible, but we can support each other in the community, especially the food industry, by joining the #TheGreatAmericanTakeout! We WILL get through this!))) Adding a star to the rating, and updating the review, due to this location's participation in "Thank You Meal" from 04-22 to 05-05. Program details excerpt from official webpage: "First Responders and Healthcare Workers, We Thank You. As a small token of our appreciation, we're giving away free Thank You meals to our frontline heroes. Stop by a participating McDonald's from 4/22 - 5/5 and we'll take care of the rest." As an essential healthcare worker, I am very thankful a chain as big as McDonald's is recognizing the hard work of front line workers who aren't able to stay "Safer At Home" under the state's quarantine order. Every time an employee ventures out of their home in order to keep society functional, they are in fact exposing themselves of higher risk of contracting the novel coronavirus. Though many of them still wear smiles on their faces, let me assure you, the mental toll is there, whether they explicitly acknowledge it, or even know it, or not. And therefore, every gesture, big or small, can really lift up their days. And a free tasty cheat meal here and there really does do the trick! Having picked up a few thank you meals at this location via the drive-through, I have to say, most workers are very on top of things. They know exactly what the program is about, know how to input the order quickly, and in general, I was on my way fairly quickly. If all staff works at this higher level of competence, I will continue to improve the rating in the future. - - - - - Update: ...And never mind! As of this update on 05-05, the drive-through completely forgot my order of small fries. Be wise: check your bag before departing. With minor/major flaws always seem to creep up every now and then here, I honestly just don't foresee using this branch as my McDonald's of choice! Sorry! It IS an alternative to keep in mind though, since this location never seems super busy due to its geographical location. So there's that. (My previous review still stands, as it was a valid experience... best of luck, Micky D at Irwindale.) read more

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Coffee is cold and at times sugar and cream are not added. Also the person taking order speak real softly and has to be asked to speak louder. Several times I have had to repeat my order several times. read more

Bad customer service from the old lady with blonde streaks in her hair and in like an azure blue shirt. I don't understand why she had so much attitude when we were polite. I would've understood if she was having a hard time because it was too busy. There were only about 4 people inside the establishment. She acted as if i was bothering her at her house rather than me being a customer. I'm not surprised since she acted this way so comfortably in front of the trainee manager. read more

Pretty disappointed in this Caramel Iced Coffee. It's very bitter, they were def stingy with the caramel unfortunately (notice in the pic, that there's no caramel on the bottom of the cup). Not to mention all the coffee grounds on the bottom of my cup. C'mon McDonald's! read more

McDonald's - Look at all those coffee grounds in my bitter caramel iced coffee SMH. C'mon McDonald's! - Fast Food Near Me - Irwindale, California

What horrible service, no wonder their rating here is soo low. Not only would I probably never eat here, because it's McDonalds.... Just stopped by to use the restroom. Restrooms were locked and for paying customers only. Wow. read more

I ordered a Big Mac meal and they forgot my fries. I got on the phone and called them about it. The manager, Maria, said that I could get the fries the next time I come. I just went again today and Maria said that I couldn't get the fries. Awful management that doesn't stay true to their word. read more

Made a quick stop here to get a quick bite before our event. The girl at the register was miserable! She did not want to be there and wasn't friendly at all. The dine in area itself was pretty clean and well maintained which a good thing. Plenty of parking to because it shares a parking with other small businesses. The food was pretty good and fresh which made up for the service received while ordering. This location is convenient since it is right off the freeway so it's a quick stop for those commuting. read more

DO NOT, FOR ANY REASON, ever leave this drive through without checking your order. If there's a tsunami cresting the horizon, if there's a plane crash landing in the parking lot, wait. The number of times they've screwed up my order cannot be counted with my shoes on. read more

They were closed when advertised as opened. I mobile ordered and was not able to be refunded for my order. Super lame

It's funny that was going to write a bad review here and find out they only have 2 stars. I was here ordering through the pos machine and it asked me was it for here or togo. I clicked for here and it asked me for the table number. For a second I thought that they were going to bring the food over since the machine ask for the table number. They just called out number and we have to go up to the register area to get our food. I don't understand what's the point of asking for the table number if they are not going to bring the food over. When I received my food, I noticed right away that I'm missing a coffee that goes with the meal. I looked at my receipt and check before I blame it on them. I went to the lady at the register and told her about the missing coffee and she looked at her order machine. It took her a while and she came to me and asked me what kind of coffee, but with no apology. I guess the is how fast food runs. Even if they made a mistake they don't think they are wrong! read more

Service is terrible as everyone here just ignores you. I did a mobile order on Friday may 31 2024 around 1:06 PM and picked up around 1:16 PM as Daniel and it was on the counter to pickup, I just wanted Mexican salsa and 2 managers just straight ignored me and would walk past me like they couldn't hear. A lovely younger gentleman gave me the sauce and said sorry about that! As if he knew his manager was just ignoring. Nice to see the younger workers are more considerate that management. read more

This is the worst drive through in LA. I have reviewed before and said the same thing and here I am again in line for over 10 minutes and still not at the window. This is not what customer service should be. I understand places are understaffed. It is evident that this McDonald's has a problem with staffing. The absolute worst. read more

I literally and clearly said I'd like a quarter pounder with bacon and "No onions please! It's as if they dumped a bunch on to spite my request for none ‍. You all (the workers at this McDonalds) should be damned happy that I'm not allergic to them! that would have been a major fail none of you want! read more

McDonald's - Quarter pounder with bacon *NO ONIONS PLEASE ‍ - Fast Food Near Me - Irwindale, California

Dear Manager, Just picked up Big Mac meal, only to find no meat on my Big Mac...it's Saturday night and too tired to go back. read more

McDonald's - Big Mac - Fast Food Near Me - Irwindale, California