I would give zero if I could. If you plan on paying out of pocket, don't bother. This is straight robbery. After spending a half hour on the phone with a rep who know absolutely nothing and couldn't get through to the location, I had to go in to get my answers just for them to charge double what other places do. read more

This was a bad experience. Had to make an appointment to look at frames. Store was warm, and while wearing masks, was an uncomfortable experience. Then the lighting in the store and in the frame show cases were flickering. For customers attempting to help their vision and are migraine sensitive, this store was not conscious of their patients & customers needs. This Vision Works failed miserably. read more

Horrible, horrible, horrible. Customer service is poor at best. Last year bought two sets of glasses at over $500++, second set hurt horribly, went back several times with no resolution. This year bought new glasses, prescription is bad, told to wait a week. Took glasses back to drop off to get old prescription, told I would have to go through a "whole bunch of things" to remedy. Pretty easy to me, put last year's prescription which works great into new frames, which are the same as last year's frames that fit great. Do not use these people read more

I'm really not sure why the rating aren't higher for this location. I've been coming here for years and now don't live close but I still travel here to get my eyes examined and get new glasses because of the great customer service I've always gotten here. They have a large selection of frames. I've always found something that I like. The exam is thorough and if ever I've had any issues they have been immediately corrected but again it's rare. The other reason I continue to come back is because of Neil. He is so patient and kind and really works hard to get you set up in the right pair of glasses and will also adjust them as if they were his own pair. He's amazing. Than you Neil for keeping me coming back and to the other staff members. You guys rock. read more

don't go to this place if you want your contact lenses in a reasonable amount of time. Had to go back 4 separate times when all i needed was an eye exam and new contacts. took almost TWO months just to get my contacts, and when they were in i wasn't even notified. staff was disorganized and i had to wait a long time to be seen even though i was on time to my appointment. read more

Horrible customer service and clearly inept at handling customer relations. I ordered my glasses two weeks ago and they never processed my order. When I contacted them regarding this, they immediately decided to not hold themselves accountable for their apparent lack of action, and they would consistently put me on hold rather than try to resolve the issue. I ended up cancelling my order (which thankfully was not processed) due to their inadequacy, ineptitude, and horrible attitude. I would strongly advise going somewhere else, and if you do go here, expect to be disappointed and angered. read more

The customer service in this place is one of the worst! This was my first time using this particular location. Went in to pick up my new glasses and the sales person was nice..... until i told him I couldn't see out of them because the rubber crommet was in my line of vision. He proceeded to tell me I wasn't looking out of them correctly and then he put them on and says to me "i dont see anything " these framelss glasses were a migraine waiting to happen. He tells me to pick different frames. The whole time i was there he wouldn't help me, helped others and finally the other sales person helped me. After spending several hundred dollars on glasses if someone cant see out of them dont argue with them! Wont be back to this location!!! Get better sales people! read more

So first off I would like to mention that all the staff here including the optometrist were very friendly to me. My only issue was that both times I have come in to this location it has been a mad house. Staff are running around all over the place, appointment reminders sent to me and another patient gave us wrong appointment info. I was not able to get glasses the same day as my exam so I had to schedule another appointment to come pick out my frames. Each time I came I noticed there was a desk piled with frames that I'm assuming had to be cleaned off, these were all potential frames I didn't get the chance to consider. That being said I wasn't too happy with the selection that was available on the shelves. I have been going to a different location of Visionworks for about 5 years and they were always able to have my frames done the same day. I'm leaning towards three weeks since I ordered my glasses so I just called to check on any updates and was hung up on. Nice people but this location is all over the place. read more

Staff is always friendly and helpful. My glasses came in early which is always a plus. I am always greeted with a smile

Great Service and Accountability KAL, was our sales/adviser during the process of choosing lenses and frames. The process was simple and painless they really have a lot to choose from. After picking up the glasses a mistake was noticed, things happen... Visionworks and Kal fixed it quickly and made things right again, that's the important part. JJL read more

I needed a pair of glasses that same day and they came through. I broke my glasses in the morning and was leaving town later that night and they got them completed with an hour to spare. Thank you! I'll be coming back when I need an eye exam and new frames. read more

Worst customer service ever, my wife and went to that location a few weeks ago to look at their frames and we were about to get ones at that time, but we decide to look at another store frames first to make sure. At that time they got all my insurance information and they told us how much will it be. Today we came back (after we visit other stores) and the lady who attend us was the worst, besides the fact that she act like they didn't have our information at all, her attitude was extremly rude, she even throwed a pen in front of us on a angry matter. Finally when she was looking at our insurance she told us that because we went to a different store and they got our insurance, they kind of put us on a hold status and that i need to call my insurance to see if they can release it, i asked her if she can call it for me to help us with the process (since on the other store they did it for us without asking), which she acted as if i was asking for huge favor. Then she told me that our insurance was out of network, which couldnt be since we were at that store before and they were ready to do business that time. Take in consideration that her attidue and manner towards us during the whole time was extremely rude. It really was a waste of time, i strongly recommend go someone elses. read more

I had a few eye exams here last year as we are new to the neighborhood. But, my kid had an out of date prescription so I needed to buy frames as his glass were shattered before we could get a new appointment. They hooked me up as they are supposed to. I love these guys! They took the new frames and added it to his current lenses read more

I walked in when it was busy. I was told just to check the frames out and some will be right with me when they are free up. There was no such type of a wait list to figure out which costumer was next. So I end up waiting almost an hour while people walked in and got help right away without any kind of appointment. This will be the last time I will used this company. read more

Scott was so amazing and helpful when it came to fixing my sunglasses. He went out of his way to make them fit like they did when they were brand new. Will definitely be coming back. read more

I went to this vision works to fix an issue the vision works in Chandler mall created. The guy who helped me was very nice- he reordered my lenses. Two weeks later my lenses came in. I left my glasses there (bear in mind I have no extra pair, so this was uncomfortable for me), and an hour later I get a call stating they were the incorrect lenses and they needed to reorder them again. Take 3- 4 days later third set of lenses came in. I called to see when I could drop them off. The receptionist who sounded young and new put me on hold for awhile- came back on and told me the lab guy says not to drop them off the next day because he needs to leave early. I finally drop my glasses off- we wait 1.5 hours and I sent my husband to pick them up. He gets home and I open the case- my lenses are covered in black markings. So my glasses were clearly not cleaned - nothing. I try to get them off but couldn't so my husband drives all the way back to get them cleaned. Very disorganized. I'd have to say they all need customer service training. Chandler mall location wasn't any better- this is what you get for a large chain. read more

I'll say I'm shocked by the low rating of this visionworks location. I loved my visit here. My first exam was scheduled the same day I called to make an appointment. They were very quick taking me through the process with all those eye tests. The staff was very helpful and attentive. They gave me a huge discount on my glasses even though I went there for contacts and used my insurance for the latter. I came in the next day to pick my glasses up and they all greeted me with open arms and remembered who I was. This was a great experience and I will surely recommend more people to this location. read more

I've been here twice and won't be going back. The doctor isn't very good with kids and was awkward. This most recent time two separate employees rang me up incorrectly and with the wrong insurance. The second one wanted to run my card a second time because she'd ran the charge on my card a different way and got irritated when I said no. She also miss quoted the prices several times and only told me last minute before charging my card. The process took way longer than necessary due to her errors and I had an antsy 6 year old. The glasses selection for kids was disappointing, just the same couple styles across a hand full of brands. I never got a call to confirm delivery of the glasses so I called over 2 weeks later to find they were in before and they had called the wrong number despite me updating the info at the beginning of the appointment. I've always gone to Lense Crafters and only went here because we'd moved to the area and it's right across the street from our place. I'll just make the trip to Lense Crafters next time. The only nice thing was the woman who was there helping us when we picked up was great with my son and let him pick a fun case instead of the generic one since we'd had so many issues. read more

Absolutely great customer service! We've been coming here for years with my family and today we went to a different place and was treated so poorly. I came back to Visionworks after leaving the other place and was reminded why we came here in the first place and we'll continue to come. Such great people! read more

I came into this location today to get updated lenses for my eye glass frames. The customer service rep assisted me and was going through the sale they had on lenses. She then asked if I was going to use my insurance and I said yes, and she seemed shocked for some odd reason. She pulls up my information since I've gone to this location multiple times for frames and lenses. She then proceeds to tell me my insurance will not cover the lenses since I got lenses in October 2017 and according to her, my insurance won't cover lenses for 12 months. I kept debating her telling her it was not based on 12 months, and that I was eligible for lenses at the beginning of every year in January. She didn't even make an attempt to call the insurance company or anything, so after talking to the rep I decided to thank her for her time and left. I went home and looking up my vision insurance and confirmed that I was eligible for lenses. Frustrated, I went to another Vision Works at Chandler Mall where they looked up my insurance and confirmed I was eligible for lenses and ordered me lenses that I will pick up tomorrow. I'm never going to the Vision Works on Ray ever again. Very disappointed with the underwhelming service I received. read more

Had to wait about 30 minutes, even with an appointment but everyone was nice and Love the Dr she was awesome. No pressure. Good experience.

I was coming in as a new patient for Visionworks. I had just had an eye exam with another doctor that i felt the prescription was wrong. And then to top it off my husband insurance was not accepted at the first location i had gone. So Friday i called and spoke with a girl at Visionworks explained my situation and she said she would call me back Friday. I never received a call back on Friday so i call Saturday. We made an appointment for Sunday afternoon and that she would call me back later that day after she looked into my insurance. I didn't receive a call till right before closing (so i couldn't call her back). And stating that the main insurance company my husbands was closed on the weekend but to still come in on Sunday for the exam. So i figure i would do my exam and then they would bill the insurance the next day. Nope i get there 20 minutes early and front desk lady said that i would have to pay 60 dollars out of pocket for the exam since the insurance was closed and they couldn't pull the benefits. Now explain to me why i would pay 60 dollars out of pocket when i have full benefits. She said we are open 7 days a week so we can schedule another appointment. Now you have wasted my day since the appointment was at 2:30 when you could have just told me that in the voice mail and i would have been happy enough to change my appointment and came another time. And she seemed like she could care less that not only did i come down and waste my time but even the fact that i left without making another appointment. It was almost like it was a A relief that she didn't have too deal with me any longer. I'm new to the area and heard and read great things about this location. So i thought i would give them a try. I understand people get busy in their jobs but this is just unacceptable. It was a waste of my time that would have been avoided if you called people back in a reasonable time frame or called the next day and explained and had me reschedule. I will not be going back to this location. I've read great things about the doctor but first impression mean a lot and when you have people working in the front desk that reach the clients first that don't care really can ruin your image. read more

Very uncomfortable experience at this location. Staff was pushy and walked off with my phone. I will never go back there.

Khalid was amazing. He helped me out to find some awesome Ray Bans and is a very helpful and funny guy!!

Amazing experience!!! Lots of frames to choose from and friendly service form the Drs to sales associate. They took my insurance and were able to get me in same day. Jalina was AMAZING!!! I truly felt like family and found my go to spot for all my families Optical needs. read more

I took advantage of the Buy Two Glasses for $49.99 about three weeks ago. I was extremely satisfied with this deal. I love the frames and couldn't believe the price which was extremely affordable compared to other competitors. I also bought a pair for my mother who couldn't be more thankful for the staff at Vision works. Their customer service is excellent and we were delighted with our entire experience. I would highly recommend this store in particular to all my closest friends and relatives. read more

I absolutely LOVE coming here for glasses. The staff are very friendly, always welcoming and keep communication open with you while waiting.

I had a great experience here, the Staff and doctor Helen Paulin were very kind and patient. I was one of the last appointments of the day and they made sure to take their time and not rush through it. I really appreciate the associate Khalid, he is very professional and was very helpful in finding the best frames. read more

I recently went to Vision works on Ray for a spectacular deal on glasses, 2 for $69. Jolina went above and beyond helping me with my new glasses. I received one pair same day, and will receive the next in a week, only because they didn't have two of the same frames in stock. I felt like I was treated much better here than at Nationwide and will be taking my business here now on. Much more staff on hand as well as being able to make your glasses there. They really are friendly and concerned about making your experience there great. I would highly recommend Visionworks to any of my friends and family as well as anybody in need of glasses. If you decide to go, ask for Jolina. You won't be disappointed. read more

Have given up on wearing glasses from them. Went back 5 times to have one pair adjusted as they thought that was the problem with my not seeing distance clear. Finally asked to remake the glasses. The new glasses did fix the distance issue but now I can not use them for to work on the computer. Also Both pair I bought give you the same dizzy feeling and they have insisted the prescription is correct I have given up. I am past their 30 day return policy so will not recommend them ...worst glasses ever! read more

I really love the employees at the Ray Rd Visionworks. They were so helpful in helping me choose frames that fit my personality. They acted more like friends who gave honest opinions than mere employees trying to make a sale. One thing that impressed me was the ease of using the warranty. The last time I purchased a pair of eyeglasses at Visionworks, I had an issue with one of the lenses, and Neal was so helpful and easy to work with in getting a replacement lens with no stress or hassle. He's awesome. I would recommend this store and I will go back again for future eyewear needs. read more