Hard pass.. so I've been before.. time to see Eye Dr again.. so I called.. I wanted to schedule the appointment so I could get same day.. as soon as I mentioned that.. and was immediately rebuked .. we DO NOT do that .. I called other locations.. same .. as soon as I asked that they snapped.. yet the premise of ALL the advertisements print or media are based on same day.. I mean the employees really bristled on that.. wow.. VERY deceptive.. will not be going there.. they need to undo ALL of their advertising... well every thing really.. read more

Corey was rude, her attitude is extremely pretentious. Everyone else was friendly and nice but Corey the front desk lady seems like she hates her job. read more

I went into eyeglass world for a new prescription as well as the bogo frame special they advertise. I purchased 2 different style glasses (one for a back up only) about a year later I experienced some minor issues with my main pair so I had to break out the 2nd pair until I could go back and get the main pair adjusted. Mind you, the 2nd pair was 100% new condition, never been worn until that day. during the next 24 hours the 2nd pair's lenses popped out everytime I went to clean them. So I took both pairs back to eyeglass world and after having an employee and a manager try to fix them they let me know that the lenses had been accidentally cut too short. OK, here's the punchline... they told me since my warranty was only good for a year that they couldn't do anything and suggested I get a new prescription from them and purchase new glasses LOL. After I pointed out how ridiculous of them to think I would do such a thing after they pointed out their faultiness in the manufacturing, the manager came over and said she would take care of it anyway. and call me when it was done. 3 weeks go by and she doesn't call or return my calls so I went down there in person where they proceeded to give me the broken pair back. I paid out of pocket for both glasses. my advice is to stay away from this place and instead go to Visionworks who have the same bogo deal. read more

It's the people! Somehow they are able to hire people who care about the interests of their customers. From the contracted Optometrist to the people who help you choose what you want. I couldn't find what I liked bc of my nose ridge and I do like round glasses. Did this stop anyone there? They knew where everything was hidden!! They dug into drawers! Found the one round pair in the store. I take my 95 year old dad there. They are so kind. If they charged a bit more for the exam and I think it was comparable anyway. They explained bc I was very confused being a newer contacts wearer. They have always treated me so well. read more

The worker Corey(Born Woman) has the worst attitude among with her not having any motivation to help a loyal customer. You have better luck going to a different location, save you the time and money. read more

10/10 experience! the Dr was amazing! all the staff were so attentive, so patient, and so kind! i had an issue with a new card and was absolutely mortified and embarrassed and they were all so helpful even after i left! i worked specifically with Trynity and she made it such a good experience! as did a couple other ladies, but i don't remember their names so sorry!! overall such a great experience and glasses will be ready in just a couple days! highly recommend! thanks girlies! read more

I just had the absolute BEST experience at eyeglass world! I took my 82 yr old dad who lives on a very limited income in to get glasses and was very concerned about pricing, the guy that helped us is named JJ, was so understanding, patient and kind to both my dad and I. JJ ABSOLUTELY UNDERSTOOD THE ASSIGNMENT! He didn't try to upsell at all and was so kind to get glasses for my dad at a very reasonable price! I cannot thank him enough!!! JJ YOU ROCK!!! Karen and Dad read more

Terrible place to go I waited 2 months for glasses. Bought sunglasses and regular glasses, both bi focals. Neither pair ever came out, right? Ask for a refund. They gave me most of my money back and said $80 worth for an Eye exam. That did nothing for me would not recommend this place. To anyone, Bernie reason whatsoever.Terrible place to go I waited 2 months for glasses. Bought sunglasses and regular glasses, both bi focals. Neither pair ever came out, right? Ask for a refund. They gave me most of my money back and said $80 worth for an Eye exam. That did nothing for me would not recommend this place. To anyone, Bernie reason whatsoever. They were not helpful did not even call me to let me know. My eyeglasses had come back for the third time. It was an awful experience. read more

Two pairs of reading glasses I drove 120 miles to have made the same day, delivered within three hours. Good service.

Let me begin by saying that I had an eyeglass emergency. I'm a therapist and my glasses broke! I broke them on accident. I need these beauties in my practice and today they broke! I immediately called Eyeglass World on Alma School and the 69, and in one hour I had the best help I could have received in Leona and John! Single vision glasses in ONE HOUR! This is my second emergency pair of glasses that this location has helped me with. The last time I needed them was for my father's funeral. They saved the day AGAIN today! Leona and John! Remember those names! They were quick, reassuring, and professional!! Thank you Eyeglass World! read more

Eyeglass World - Love these Ray-Ban glasses! - Eyewear & Opticians Near Me - Mesa, Arizona

I am very upset, was told 7-10 days its now 13 and they just keep saying they will call me back and don't. Also spending $800 on glasses as could not find my insurance. Very frustrating! This is my second time and I WILL NOT go back! My fiancé wanted to get glasses they said could not find his insurance and they would call him back after getting his vision exam, 13 days later have not heard a word. read more

My review for 5 stars, mostly because of Dr Li, she examined my eyes. Listed to the problem I was having and diagnosed and corrected my prescription. She took her time, to listen to me about my issue. She was very helpful in answering all my questions. She was informative in me even selecting the exact lens which I should order. I appreciate her care, in helping me correct an issue, I've been having for over a year. I've had to change my prescription 3x now. And this was the best experience that I've had, with a optometrist. Thanks read more

Popped in today after work. Within minutes I was able to re-order my contacts and get an online ordered off-brand set of glasses adjusted for free! The staff is always so helpful. I've been going here for over six years and will continue to do so! Huge shout out and thanks to the eyeglass crew! read more

Eyeglass World - Eyewear & Opticians Near Me - Mesa, Arizona

I brought my 92-year-old Grandmother here for her first eye exam in over a decade. Every employee we encountered was patient and genuinely helpful. My Grandmother is not the easiest to please, but we walked away happy with the service provided. The female doctor (I wish I remembered her name!!) was especially kind during the eye exam. She treated my Grandmother the way I'd expect her to treat her own elderly Grandmother. I'm grateful for her patient bedside manner. Unfortunately, we did not order glasses/frames here during our visit simply because my Grandmother is too picky and doesn't make decisions quickly. She insisted on "sleeping on it," rather than go with the frames we originally agreed upon. I do hope she decides to get new glasses here, because a decade old prescription just doesn't cut it anymore! Thank you for making us feel at ease during the whole process. The kindness and patience demonstrated by every staff member was remarkable. read more

Probably my worst experience at an eyeglass store, minus their actual eye doctor. Times were promised that were not upheld & fulfilled on and even exam pricing wasn't informed until the very end. Overall a negative experience for me. You're better off going to nationwide or even America's best. read more

You just waiting your time and money. Awful customer service and the inside is dirty. Ppl answer the phone is rude and they put you on hold and don't answer it anymore until you give up and hang up. Until now we didn't get my son's contacts that we order 2 months ago. They don't call you and when you ask for it . They sound mad read more

I had a great experience! Service was fast and friendly, the exam was thorough with all questions answered, and I wound up spending under $400 for two sets of glasses and a year's worth of contacts. (For reference, my prescription is intense and I always get antiscratch and antiglare and UV protection. So typically I spend around $1000 for one set of glasses and a half year's worth of contacts.) Adam was helpful in picking out frames and made sure I took advantage of as much of my insurance benefit as possible, which I appreciate. Didn't feel rushed at all. Dr. Thimesch was very patient and made sure my contacts were fitted right and offered different solution options if my eyes reacted to the sample she gave me. Literally, 'If your eyes get irritated at day 3 or 4, come back in and we'll give you another type of solution.' Wish I'd gotten everyone's names as they were all helpful. Great experience overall. read more

BUYER BEWARE! Kids aged 14-17 automatically charged DOUBLE. I brought my teenager into the store to replace broken glasses. She chose 2 pairs of frames, lenses included (or so the sign says) for $100. The employee enters everything, tells me my total is $200. I ask why and I'm told kids under 18 are required to have polycarbonate lenses and they are an additional $100. I mention the sign that says lenses included and I'm told that's for regular lenses. I reply that I want regular lenses and she again states 'company policy' and the polycarb lenses are included in the price for 13 and under, but are required AND have an additional charge for 14-17. I'm in a bind. I need the glasses quickly. I pay $200 because that's still less expensive than many other places, but this is absolutely false advertising. When I picked them up, they stated 'company policy' again, but could show me nothing in writing. So, this additional $100 is ONLY required for kids age 14-17. Under 14, it's included in the 'frames and lenses price' and over 18, it's optional. Will be filing complaint with BBB and AG. read more

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This was literally the worst place to go all the workers do everything slow me my dad and sister came for an eye exam we come to pay and it's take 20+ min just to pay for our tests and getting our prescription everything was fine til the lady helping us kept getting all the papers messed up and had to redo everything again I would never recommend this place to anybody worst place to go read more

An unforeseen death in the family had me panicked as I am to give the life story of my father. I lost my reading glasses on top of it all! It was Monday when I met Sherley at Eyeglass World in Mesa. It was 2p and I needed these readers today for sure, as the funeral would be on Wednesday. She pulled some strings and told me that they would be done by 6p. They were done 2 hours later, at 4p! Two hours quicker! Thank you Eyeglass World for helping me see when I needed it most! All for $78 for 2 pair of readers!! Awesome!!! read more

Eyeglass World - Sherley was a lifesaver!!! - Eyewear & Opticians Near Me - Mesa, Arizona

As an uninsured adult who wasn't blessed with the privilege of waking up and seein' FO FREE each day, this place and the technician I was lucky enough to be assigned to - Hunter - are both very much appreciated. I live nearly half an hour away and it was worth the drive. I've worn glasses for just over twenty years, and have never crossed paths with a deal as sweet as TWO pair for less than a hundred bucks. You can switch 'em up, or save one for a back up! Usually my back up pair is the last pair I broke, and is taped together, Harry Potter style. Hunter was polite, knowledgeable and was able to send me out the door, same day, less than an hour later with two beautiful pair of glasses...and relieving my boyfriend of his seeing eye person duties. If you're broke, blind, and are looking (REALLY looking, you know like straining your eyes) for an affordable option for stylish glasses, here ya go. Also, there's a chill bar in the same little plaza were you can grab some wings and beer while you wait for your glasses prescription to be finished. And tip your bartender - most of them are uninsured. read more

Listen, so-so vision or bad, even blind, ...on a budget or big spender for frames... this is the place! I can see again after a 3-year bad prescription. Dr. Lynne Louise Oliver saved my life (I can really see again) and then Ariana made me feel great, without being pushy or up-selling me or judging me for my new COACH and RAY BAN shades I found on sale. I was just back in country after losing my Ray Bans! I got a progressive prescription within 50 minutes having never been to Eyeglass World. Luck? I think not. THANK YOU! I can see, and feel great read more

I called ahead to see about getting frames for my son had the prescription. The lady on the phone sounded excited said to come in we close at 7. Get there waited in the lobby for about 30 minutes no one said anything just looked at us. My son had time to pick out frames he liked. Then we stood in the middle of the lobby still no one said a word to us. A couple came in after us, one of the optimist came out from the back to greeted them and had a lengthily conversation I'm assuming they just knew each other, but still no comment to us. I won't go back and I won't recommend this place either. read more

My fiancé and I were in desperate need of glasses and we were running late to our appointment, I messed up the times of our appointments. The staff tried their hardest to make sure we both made it in and they did. Quick fast eye exam, direct and to the point (love that). We then saw Ariana who assisted us with our glasses she gave us open and honest opinions on the frames. She wanted us to look good and also made sure we paid for what we needed and didn't force us into upgrades if it wasn't necessary. I was a little nervous going "out of network" but their prices are so phenomenal that it's even better than staying with an "in network provider. " I would recommend Eyeglass world to anyone and especially the one off Alma School and the US60. Thank you all for being so amazing guys! read more

My trip to Eyeglass World symbolized yet another stage in my life - my first pair of glasses. If I was in my 20's, I probably would have been bitter and requesting contacts. But, since I am not, I was excited to finally join the masses and get my first pair of glasses. Specifically, reading glasses for work. Eyeglass World had a lot of eye glasses. It also had a lot of mirrors. I had a blast trying on and critiquing frames. After a bit, I had six considerations, so I brought them up to the front desk to get some professional opinions. And this where I will say, THANK GOODNESS FOR MARY. If you go to Eyeglass Word, make sure you talk to Mary. She has been working in the eyeglass field for her entire life and she looked at my pile of glasses in horror. She picked up the first pair and said, "You are so pretty, why do you want granny glasses?" I jumped back. "No! I don't want granny glasses!!" She picked up the next pair. "These are also something you would see on an old lady." She picked up the next pair. "Slightly better," she said. "This is something you would see on an old lady trying to look cool." And while the truth can be harsh, the fact is, I have horrible taste in glasses and should never be allowed to purchase eye glasses without supervision. If Mary did not care, I would have walked out with the same pair my 82 year old grandma wears as she falls asleep on the couch while watching reruns of Lawrence Welk. Mary bravely took control and directed me to the frames that I had completely ignored - the kid frames. These frames fit my narrow face better, come in the fun colors that I wanted, and were half the price. Mary opened up a cabinet below and started taking out even more glasses. She held them up one by one, and handed them to me if they won her approval. With her help, I purchased a great pair of purple ray-bans that were covered by insurance and guaranteed to be nothing my grandma would wear. The rest of my experience was easy and fast. I also got my glasses the same day. They were molded to fit my face. They are everything I every wanted in a pair of glasses. And the text I am typing is remarkably sharp right now. Needless to say, I would return to Eyeglass World. read more

Eyeglass World - my glasses - Eyewear & Opticians Near Me - Mesa, Arizona

I came in with a new prescription for my first time getting glasses since having LASIK many years ago. Although I wasn't greeted by anyone I was trying on glasses on my own for a while until Adam came over to help me. He apologized for the lack of help from the employees and was attentive for the rest of my visit. With his help, I was able to have 2 pairs of glasses ready for me the next day and I felt much better walking out then I did when I first arrived. He was able to turn the experience around to a more positive one. I have been enjoying me new glasses. read more

Wow, excellent costumer service, fast friendly help to an out of towner who's glasses broke!!! We were on Vacation, happened to drive by, though maybe they could help! Shane was awesome!! He cleaned and repaired our friends glasses!! Great service Thank you Shane!! read more

These people were the absolute BEST...from the first greeting to the Drs. and on to the professionals assisting with the glasses! We have seen Drs and eye professionals from coast to coast and this was by far the BEST experience! You will not be disappointed! read more

Eyeglass World - Eyewear & Opticians Near Me - Mesa, Arizona

We drove here from Vegas and both somehow forgot our glasses. Walked in to Eyeglass World and were greeted by Jay. He completely explained how everything worked and all of our options. If you need glasses go see Jay here. I may buy all my glasses here moving forward. Thank you Jay! read more

I have been coming to this store for 17 years. Recently, I moved an hour east and tried to go to Nationwide Vision to supply my needs. I received horrible customer service AND when they got my prescription wrong they told me that it wasn't wrong and my eyes just needed to adjust. I came back here and received BETTER deals and the CORRECT prescription. I highly recommend this shop. So much I drive an hour into town just to get the great service. Thank you for being amazing! read more

I don't usually write reviews unless my experience is awesome or horrendous. Today I got to my appointment only to be told that since I didn't answer their ONE phone call to confirm yesterday, that they had given it away. No voice mail and no text was sent to my phone by them. They made ZERO effort to squeeze me in even after telling them I had to find a way to leave my 2 small children at home so I could come to the appointment on my own. I made the appointment at a time that my 2 year old would be napping so my husband could give my 4 year old a screen while he worked and I went to my appointment. I have 1 set of contacts left. If you are going to cancel an appointment someone made because they didn't confirm it, maybe let customers know that before they make the effort to be there. Honestly, LIVID. Finding a new eye doctor that's not a big box store asap. I will say their one saving grace is their office manager. She was completely professional and kind. read more

I wish there was an option for 0 stars, because I would select it. I was in to pick up a copy of my prescription. I had previously come in two weeks prior for the same reason. The first time I came in I spoke to John who was very nice and helpful. He told me he couldn't find my records but let me know he would call when he did. He left me a voicemail the next day telling me he found them, and that they expired that same day. He told me there was no issue he could still mail them or leave a copy for me since i originally went in before they expired. Now two weeks later, I am available to pick up my prescription and my girlfriend took me. From the get go, the lady who "helped" us was rude. She did not even try to assist us or express friendliness that one would expect as customer service. Her tone, her body language and her responses made us feel uncomfortable and like we were a bother. We attempted to explain to her several times that John left me a voicemail explaining he could help me. She had the prescription in her hands but refused to give me my copy. When my girlfriend politely asked her to let her know when John would be in, she told us his schedule and said if he wanted to help us, he'd be willing to break the law, but she won't. We were polite and grateful to her for what she could do, but she kept saying things that made us uncomfortable and were completely unnecessary. We did not get her name but she wears glasses, a pentagram pendant, and wears a leather belt or holster around her waist. This was definitely not the service I expected after having to return for a second time when it's not even my fault.. Not to mention, as we were waiting to be helped, we saw her talking rudely to a lady who clearly didn't speak English as her first language. The sign at the door says "HABLAMOS ESPAÑOL" and once again she failed to provide any sort of customer service. The lady was there with her two children, obviously overwhelmed and the employee expressed frustration whenever speaking to her. I've been going here since I was 11 years old.... Definitely not going to be returning to Eyeglass World ever again. read more

This is our second year visiting Eyeglass world. The doctor helped us get a better prescription on contacts greatly improving vision and they always work with insurance to get us the most for our money. It's always appreciated! The best advice I can give is to always have an appointment here. They don't do well if you walk in! read more

Eyeglass World - Eyewear & Opticians Near Me - Mesa, Arizona

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Super irritated! After calling to verify my insurance and to specifically ask how much out of pocket would cost, I was told that I would only have to pay $20. Great I said and made an appointment for a couple days later. Not only did the exam cost an additional $40 due to the "type of eyes I have" or whatever that means, I ended up not getting any contacts because those were going to cost an extra $70 on top of the $60 I already had to pay. I was never told that there may be an upcharge based on different eye type on the phone. Very unsatisfied. read more

I had a great experience at Eyeglass World in Mesa today. Everyone was friendly and super helpful. They went out of their way to ensure I was able to maximize my insurance coverage, and it saved me more than $100. read more

This store is amazing. I came in and was greeted in less than 10 secs. Next the Young lady came up to me and told me about all the amazing deals going on. I proceeded to choose my 2 pairs for $78. I said I needed at least one pair today. I use polycarbonate lens and wasn't sure if they had it in stock for my prescription. Well they had the lens in stock and said my glasses will be ready today. I have not been to place where everyone was so helpful and friendly. I now know where I can bring my family in everytime. Thank you Eye Glass World for coming through when I needed a pair of glasses today!!!! read more

Myself and 3 of my children went to eyeglass world in Fort wayne on Coliseum today around 4:30pm as a walk in. We were all able to find glasses that fit our individual styles. The staff were amazing; very friendly and helpful. My eye insurance is awful and Rick helped us find the best deals. Two of us were ordering contacts and glasses the other two just wanted glasses. We left by 6:15pm with 6 of the 8 pairs of glasses we picked out (I'm a little more blind then the other 3 so my glasses will be done tomorrow) and our contacts will be shipped to our home with no additional charge. They gave us a better deal then what my insurance would even offer. Definitely would recommend. read more

We looked around for options on style and pricing for our eyeglass renewals. Tried a couple of other places and ended up at Eye Glass World. We found exactly what we were looking for. The assistant helping us was Hunter, and he is very knowledgable and provided us a variety of options on glass frames and applications to choose from. Thank you Hunter for a great job, well done. read more

I waited about 40 minutes for my appointment with the optometrist, thought I had an appointment. The exam itself was fine, though there was a lot of disorganization apparent through several staff interactions I observed. Afterward, I was browsing frames and had questions about the cost, but the staff told me, verbatim, "It's not worth calling your insurance to get the exact pricing until you're sure you want to purchase them. It's a hassle to call back then if you decide then you're not getting them." They weren't sure whether or not I could be eligible for their 2-for-1 promotion in addition to my insurance benefit, and couldn't seem bothered to find out. I think the kicker was when I asked about their hours they explicitly said they were really busy Sundays but there was only one employee then, so don't come. I wondered, if you know you get a lot of customers at a certain time, wouldn't it make sense to staff appropriately? Thanks, but I'll take my money elsewhere. I'm going to shop around, and if you can't accommodate that, you won't get my business. Don't go here. read more

The staff is rude and irresponsible, and the glasses are poor quality. The employees refuse to do their jobs, and steadfastly refuse to do anything to better help you, the customer. It took them literally months to receive my glasses, and after I called every week for a month, they told me not to bother calling anymore, because they would call me when they got them in. Finally, after nearly 3 months, we stopped in to talk to them to see what the big holdup was, and found they'd had my glasses for almost a month and "we were about to send them back if you didn't come in soon to pick them up." I told them they had said they would call when they came in, and asked why they wouldn't bother calling one more time before returning a customer's set of glasses, and they indignantly refuted my claims, saying no one had said any such thing. When I tried on my new glasses and needed to have them adjust the fit, they were too busy chatting to each other about gossip to pay any attention to me or to any of the other customers in the store. Every time I asked them to make any adjustment, they sighed, made it without really even interacting with me, and continued their conversation the whole time. A few months later, after we moved out of state, we called multiple times to request a copy of the prescription, so that we would have it for our records. They refused to give it to me, citing a different false reason every time. Save yourself the headache of dealing with this company, and get your glasses and contacts from a real vision company. read more