1. Vision Flooring

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Chandler, AZ

Vision Flooring

4.5 (91 reviews)
Closed • 9:00 am - 5:00 pm

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Services - Vision Flooring

Carpet binding

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Improper carpet installation at doorway. Carpet should transition under the door, so this was cut a full 1" short.
Kyle H.

So I went full Karen here. I feel like COAZ didn't do the job right to begin with. See pictures - carpet is cut to the inside of the doorway. Finally get COAZ out to fix it. They added more carpet and then tacked it down where I wanted it. What would they have done if I didn't keep pieces of the old carpet? Dunno. Then to make the transition at the doorway they used a tack strip across the doorway. According to the Carpet Rugs Institute 105 standards it explicitly states to not use tack straps across the doorway. I argued with them and they said this is how they do it and have done it for years. Sure. But just because that is how you've done it forever doesn't mean it is right. They used to use Abestos too. And we all know how that turned out. They pushed carpet into place and then knocked the tacks down with a hammer so the spikes didn't stick up. Then they stomped on the strip (no boots, just socks) to make sure my family wouldn't get stuck by any nails. I appreciate it but it still irks me that this is not aligned to the rules.

Living room - after
Trevor D.

Working with Jesse to get our selection or carpet figured out and measuring the entire house was no small feat! We met with him a number of times long before our installation date was even scheduled. He was patient, helpful and never pushy. Really appreciated the coordination from him and Jennifer. Were the rubber meets road (or carpet meets the sub-flooring!) is with the installation. There was an unavoidable personnel issue that delayed the start of our installation by a couple hours but Jennifer was very communicative and apologetic (even though she couldn't control an employee having a seizure). The crew showed up and immediately went to work. Joseph was our installer and was very effective with his crew - he clearly was experienced and was able to direct his team around. They too were responsive and respectful. They carefully moved all our furniture around and were open to my guidance on the more delicate items or even how we wanted the rooms put back together. On the final day of installation (a Friday night), they stayed until almost 9 pm to get the job done. They cleaned up everything in the house, did a final walk through with us and did not leave anything behind. The installation did cause a small issue on the flashing on the stairs but Carpets of Arizona has been more than helpful getting that repaired at no charge. For reference, our home is 4300+ sq ft and we replaced carpet in 10 rooms/spaces, stairs, hallway and all the closets (except master). The installation took 3 days. The carpet quality is top notch and everyone at the company communicates well. We are very happy with the work and would highly recommend them to friends and family!

a set of stairs in a home
Zak K.

I can't recommend this place enough! Jesse made us feel welcome and valued from the very first hello. He went out of his way to present us with options available and things to consider. The installers arrived on time, finished the job on time, and did excellent work. Jesse followed up as promised and ensured everything was to our satisfaction. Carpets of Arizona will be our exclusive go-to place for all our future flooring needs.

New carpeting on the staircase.

Called Vision Flooring to redo the carpeting on my stairs. They sent out a woman to pick the best color for the carpeting. She was so nice and pleasant. Very knowledgeable! They did a fantastic job. Everything looks great and is a good quality.

a kitchen and living room
Bryan M.

Vision Flooring is a top notch operation! Working with Tyler on flooring for our custom build has been such a pleasant experience. Their service and quality are second to none. These guys are true professionals and I would highly recommend them for your next project.

Flooring before. No amount of shampooing could clean it. Tile was cracked. Baseboards mismatched.
Erin M.

I'm currently pregnant and nesting has hit me in full force. The two major things I wanted to tackle before our first baby gets here - carpets and new windows. I ordered new windows back in December and was told it would take 12 weeks for them to arrive, so I set out to find a flooring company to work with. Carpets of Arizona was the only company I spoke with who offered to work with the window company schedule (we turned one window into a slider and the window company said to wait on flooring install in that room, just in case they had to cut into the floor. They didn't want to damage the new carpet). Carpets of Arizona was willing to install my flooring in two stages so that I didn't have to wait until windows were fully installed to enjoy my new flooring. I described what I was hoping for, style wise, to Monica over the phone. When she arrived at my house to give me a quote, she brought samples that were EXACTLY what I wanted. It is so overwhelming to look at thousands of samples. I appreciate that she was able to bring 3 I liked so I could quickly and confidently make a decision. Geraldine was patient and so helpful during the scheduling process. When there was a delay and window installation was pushed out further, she quickly rescheduled my flooring installation over the phone. Finally, the contractors they hired for my job (Juan and his team) were always on time, polite, and did beautiful work. I am so, so thrilled with my new floors. The upgrade was worth every penny. I wouldn't hesitate to call Carpets of Arizona again if we need anything in the future!

No shade variation at all in this section of the floor. Only used two plank styles. The #1's are the exact same plank and the #2's are exact
Jeff P.

We recently hired Carpets of Arizona to install carpeting and wood plank flooring. To provide fair and balanced feedback they did a nice job with the carpet installation but would strongly caution anyone looking to hire them for wood plank flooring installation. We chose a wood plank floor style that has a high shade variation which means the planks vary from light to dark. It was very important to me that the installers took extra care when installing the floor to ensure the planks were space in a way to ensure the various plank tones were mixed across the floor as the flooring manufacturer intended for the right look. Monica, the sales rep assured me that she would put their best installers on the job. On the day of the installation, I mentioned to Jim, the installer, that I'd like to make sure the light, medium and dark tones were mixed across the floor to achieve the intended look of this flooring style. Jim's response was "Yeah, I'm not going to do that! It will take too long and I don't get paid by the hour." He assured me that if he just pulls the planks from the box and installs they will be mixed (this is not recommended by the manufacturer). Needless to say I was shocked by his response but trusted they knew what they were doing. When the floor was finished my worst fears came true. About half of the floor (the portion Jim was working on) is not varied at all. In fact, there are only 2 different plank styles (out of 10) that appear in a large area of my floor. It looks horrible. I brought this to the attention of both Monica (sales) and Geraldine (Ops) without any resolution for a two month period of time. Upon the completion of the final step of adding the transition strip (happened nearly two months after floor was installed) Monica charged my credit card with the balance due without my authorization or approval. I had to call the credit card company to dispute the charge as we had not yet resolved the installation issues. Be wary of offering your credit card as I've read other reviews and this appears to be a recurring problem. After speaking with Miranda (Manager) I did receive a refund of approximately 10% of the total job as their resolution but it does not resolve the fact that I need to look at a floor everyday that is less than desirable. PHOTOS: In the attached photos you will see a photo with numbers (1 and 2). I labeled the wood planks that are identical to each other to show that nearly half of the floor only uses 2 of the approximately 10 different plank styles. The other photo shows the other half of the floor that was installed much better by the second installer (Manuel). Manuel took more care to install the portion he was working on correctly. Manuel also had a higher customer care factor over and above the management and leadership team at Carpets of Arizona. The photos look like they are two different floors. UGH!! I would not hire them again.

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9 years ago

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Page 2 of 3

Ask the Community - Vision Flooring

Review Highlights - Vision Flooring

“I read reviews online and the salesperson Josh was highly recommended online in a few places.”

Mentioned in 8 reviews

Read more highlights

Dan's Hardwood Flooring

Dan's Hardwood Flooring

(13 reviews)

We came across Dan from a roundabout recommendation from a friend. At the point we met him, we…read moredidn't have a tile picked out but knew what we wanted. He was able to organize the schedules of the tile removal and the tile installation within a week. First to comment on the tile removal. Our old tile was really ugly, and consisted of around 1200 ft.² of our house. The crew showed up at 6 AM and we're done around 3 PM. They did a ridiculously good job, even to the point where we could have used the same baseboards. They thoroughly sealed the areas where our furniture was, which was basically carpeted. They cleaned up everything and it was very painless for us. The only thing we did is wipe the walls to remove the settled dust and change the air filter's. Second to comment on the tile installation. Chris the installer showed up early in the morning, and worked diligently throughout the day. He was extremely meticulous and was able to put our tile in very efficiently. I would assume our job was a more complex than most, because we have a basement that is under only half of our house. The transitions from foundation to sub floor were done better than I could have expected. There were a lot of cuts as we wanted the tile to run east west throughout our entire house, even though some rooms were structured differently. Lastly to comment on the baseboard installation. The baseboards were put in and sealed very quickly. They are much taller than the previous, and seem to be of great quality. My kids already scuffed them and they wiped right off. Overall I would very highly recommend Dan and his team to handle Tile Removal and/or tile installation for even a complex job.

Outstanding!! Dan's Hardwood flooring has a broad selection of hardwood and other flooring. His…read moreprices are very competitive as well. Best of all though is he is helpful, honest and reliable. The installation was on time and beautifully done. He and his crew were professional through every phase and the workmanship was flawless. We always get compliments on the flooring he installed. Highly recommend this business.

European Design Flooring

European Design Flooring

(28 reviews)

Quick summary: Very competitive pricing, excellent customer service and great product…read more We were in the market for some new LVP in the house. We shopped local based on the best reviews we saw in Yelp/Google/FB/etc. Narrowed it down to about 5 vendors. The product pricing across the board was fairly similar, but the installation costs were what varied quite a bit. Due to supply chain constraints, finding a product that we loved that wouldn't show up 6 months from now was difficult, and where we could find product that was in stock, either the price or the install wasn't a match. With European Design, we got it all and within the budget we intended. Not everything in life goes your way, and most of the time it's how you react to it that defines your experience. The same could be said here. We set the schedule... ended up getting the product and availability early! The install was awesome - the gentlemen who did the install were so gracious and sweet to my 3 year old daughter who was curious as to what they were doing, along with our French Bulldog who was equally as interested. The finished job was exactly as expected within the scope. Getting to things not going our way, the transition pieces had a longer delay than we had hoped but as soon as they arrived, they were out to install. Here's where how we react defines an experience.. We have 1 transition piece that's a little finicky, not wanting to stay planted. Even after coming out to re-install, the little bugger just doesn't want to stay put. Rather than make excuses, EDF re-asserted their commitment to make sure it's right and replace the transition till it's perfect like the rest. I'm writing this just before they come back out to address it - now a lot of people would probably wait till everything is sorted to write a review but I'm so confident in these guys, I've got no problem putting it down now. So hopefully this review is helpful for you as you make decisions. We get compliments all the time on our LVP (even from other contractors and builders!!!!). Again, it was the product we loved, at a fair price with install. Highly recommend John and the guys from EDF.

100% recommend European Design Flooring for refinishing existing wood floors. They came in when…read moreanother vendor botched the job and turned our floors into gorgeous, more updated floors. We could not be happier!! Reasonable for the high quality job they did.

Vision Flooring - flooring - Updated November 2026

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