1. Vision Flooring

0

Chandler, AZ

Vision Flooring

4.5 (90 reviews)
Closed • Closed

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Response time

2 hours

Response rate

40%

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Services - Vision Flooring

Carpet binding

Carpet installation

Vision Flooring Photos

Recommended Reviews - Vision Flooring

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Reviews With Photos

Improper carpet installation at doorway. Carpet should transition under the door, so this was cut a full 1" short.
Kyle H.

So I went full Karen here. I feel like COAZ didn't do the job right to begin with. See pictures - carpet is cut to the inside of the doorway. Finally get COAZ out to fix it. They added more carpet and then tacked it down where I wanted it. What would they have done if I didn't keep pieces of the old carpet? Dunno. Then to make the transition at the doorway they used a tack strip across the doorway. According to the Carpet Rugs Institute 105 standards it explicitly states to not use tack straps across the doorway. I argued with them and they said this is how they do it and have done it for years. Sure. But just because that is how you've done it forever doesn't mean it is right. They used to use Abestos too. And we all know how that turned out. They pushed carpet into place and then knocked the tacks down with a hammer so the spikes didn't stick up. Then they stomped on the strip (no boots, just socks) to make sure my family wouldn't get stuck by any nails. I appreciate it but it still irks me that this is not aligned to the rules.

Living room - after
Trevor D.

Working with Jesse to get our selection or carpet figured out and measuring the entire house was no small feat! We met with him a number of times long before our installation date was even scheduled. He was patient, helpful and never pushy. Really appreciated the coordination from him and Jennifer. Were the rubber meets road (or carpet meets the sub-flooring!) is with the installation. There was an unavoidable personnel issue that delayed the start of our installation by a couple hours but Jennifer was very communicative and apologetic (even though she couldn't control an employee having a seizure). The crew showed up and immediately went to work. Joseph was our installer and was very effective with his crew - he clearly was experienced and was able to direct his team around. They too were responsive and respectful. They carefully moved all our furniture around and were open to my guidance on the more delicate items or even how we wanted the rooms put back together. On the final day of installation (a Friday night), they stayed until almost 9 pm to get the job done. They cleaned up everything in the house, did a final walk through with us and did not leave anything behind. The installation did cause a small issue on the flashing on the stairs but Carpets of Arizona has been more than helpful getting that repaired at no charge. For reference, our home is 4300+ sq ft and we replaced carpet in 10 rooms/spaces, stairs, hallway and all the closets (except master). The installation took 3 days. The carpet quality is top notch and everyone at the company communicates well. We are very happy with the work and would highly recommend them to friends and family!

New carpeting on the staircase.

Called Vision Flooring to redo the carpeting on my stairs. They sent out a woman to pick the best color for the carpeting. She was so nice and pleasant. Very knowledgeable! They did a fantastic job. Everything looks great and is a good quality.

a set of stairs in a home
Zak K.

I can't recommend this place enough! Jesse made us feel welcome and valued from the very first hello. He went out of his way to present us with options available and things to consider. The installers arrived on time, finished the job on time, and did excellent work. Jesse followed up as promised and ensured everything was to our satisfaction. Carpets of Arizona will be our exclusive go-to place for all our future flooring needs.

a kitchen and living room
Bryan M.

Vision Flooring is a top notch operation! Working with Tyler on flooring for our custom build has been such a pleasant experience. Their service and quality are second to none. These guys are true professionals and I would highly recommend them for your next project.

Flooring before. No amount of shampooing could clean it. Tile was cracked. Baseboards mismatched.
Erin M.

I'm currently pregnant and nesting has hit me in full force. The two major things I wanted to tackle before our first baby gets here - carpets and new windows. I ordered new windows back in December and was told it would take 12 weeks for them to arrive, so I set out to find a flooring company to work with. Carpets of Arizona was the only company I spoke with who offered to work with the window company schedule (we turned one window into a slider and the window company said to wait on flooring install in that room, just in case they had to cut into the floor. They didn't want to damage the new carpet). Carpets of Arizona was willing to install my flooring in two stages so that I didn't have to wait until windows were fully installed to enjoy my new flooring. I described what I was hoping for, style wise, to Monica over the phone. When she arrived at my house to give me a quote, she brought samples that were EXACTLY what I wanted. It is so overwhelming to look at thousands of samples. I appreciate that she was able to bring 3 I liked so I could quickly and confidently make a decision. Geraldine was patient and so helpful during the scheduling process. When there was a delay and window installation was pushed out further, she quickly rescheduled my flooring installation over the phone. Finally, the contractors they hired for my job (Juan and his team) were always on time, polite, and did beautiful work. I am so, so thrilled with my new floors. The upgrade was worth every penny. I wouldn't hesitate to call Carpets of Arizona again if we need anything in the future!

No shade variation at all in this section of the floor. Only used two plank styles. The #1's are the exact same plank and the #2's are exact
Jeff P.

We recently hired Carpets of Arizona to install carpeting and wood plank flooring. To provide fair and balanced feedback they did a nice job with the carpet installation but would strongly caution anyone looking to hire them for wood plank flooring installation. We chose a wood plank floor style that has a high shade variation which means the planks vary from light to dark. It was very important to me that the installers took extra care when installing the floor to ensure the planks were space in a way to ensure the various plank tones were mixed across the floor as the flooring manufacturer intended for the right look. Monica, the sales rep assured me that she would put their best installers on the job. On the day of the installation, I mentioned to Jim, the installer, that I'd like to make sure the light, medium and dark tones were mixed across the floor to achieve the intended look of this flooring style. Jim's response was "Yeah, I'm not going to do that! It will take too long and I don't get paid by the hour." He assured me that if he just pulls the planks from the box and installs they will be mixed (this is not recommended by the manufacturer). Needless to say I was shocked by his response but trusted they knew what they were doing. When the floor was finished my worst fears came true. About half of the floor (the portion Jim was working on) is not varied at all. In fact, there are only 2 different plank styles (out of 10) that appear in a large area of my floor. It looks horrible. I brought this to the attention of both Monica (sales) and Geraldine (Ops) without any resolution for a two month period of time. Upon the completion of the final step of adding the transition strip (happened nearly two months after floor was installed) Monica charged my credit card with the balance due without my authorization or approval. I had to call the credit card company to dispute the charge as we had not yet resolved the installation issues. Be wary of offering your credit card as I've read other reviews and this appears to be a recurring problem. After speaking with Miranda (Manager) I did receive a refund of approximately 10% of the total job as their resolution but it does not resolve the fact that I need to look at a floor everyday that is less than desirable. PHOTOS: In the attached photos you will see a photo with numbers (1 and 2). I labeled the wood planks that are identical to each other to show that nearly half of the floor only uses 2 of the approximately 10 different plank styles. The other photo shows the other half of the floor that was installed much better by the second installer (Manuel). Manuel took more care to install the portion he was working on correctly. Manuel also had a higher customer care factor over and above the management and leadership team at Carpets of Arizona. The photos look like they are two different floors. UGH!! I would not hire them again.

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Ask the Community - Vision Flooring

Review Highlights - Vision Flooring

“I read reviews online and the salesperson Josh was highly recommended online in a few places.”

Mentioned in 8 reviews

Read more highlights

The Floor Store - Flooring

The Floor Store

(72 reviews)

I chose The Floor Store for both flooring and countertop projects because of the positive…read morereputation they have built in the Valley. Unfortunately, my experience did not match that reputation. The projects themselves had issues, but the bigger problem was the communication, lack of follow-through, and lack of accountability when those issues came up. To be clear, I understand that mistakes happen. Materials can be delayed. Defects can occur. Schedules can change. That is part of any home improvement project. What matters is how a company communicates, takes ownership, and helps the customer through those issues. That is where The Floor Store fell short in my experience. My carpet project started with a material shortage that left part of the installation unfinished while more carpet had to be ordered. That shortage also appears to have contributed to seams being placed in areas where they may have been avoidable if enough material had been ordered correctly from the beginning. The countertop project then brought a separate set of problems when a defect was identified and a replacement became necessary. Again, issues happen. But throughout both projects, I repeatedly had to chase down updates, ask for status information, and coordinate details that I believe should have been proactively handled by the company. The most frustrating part was the breakdown in communication between scheduling, installers, contractors, and management. Follow-ups that were promised did not happen. Schedules changed without proper notice. At several points, I felt like I was doing the work of the project coordinator just to keep things moving. What concerns me most is what happened after the projects were completed. At management's request, I took the time to provide a detailed written summary of my experience and concerns. I sent that on July 25. Weeks went by with no acknowledgment or response. I followed up again on August 11 and still received no meaningful communication. I also attempted to escalate the issue again before posting this review. That lack of response reinforced the exact concerns I had already raised about communication, follow-through, and accountability. I spent more than $20,000 with this company and expected a much higher level of customer service and project management. While the final products may be acceptable, the process to get there was unnecessarily frustrating and disappointing. At this point, I am posting this review because all private attempts to resolve or even discuss the matter have gone unanswered. I was not looking for excuses or an argument. I was looking for acknowledgment, accountability, and an honest conversation about what went wrong. Ignoring a customer after more than $20,000 in business is not acceptable. If ownership or senior management genuinely cares about their customers, their reviews, and the reputation of this business, I would encourage them to contact me immediately. I would still prefer to resolve this directly and fairly, but that requires someone from The Floor Store to actually respond. Future customers should know that when things go wrong, communication and follow-through matter. In my case, that is where The Floor Store failed. I hope management chooses to take this seriously, because this experience has completely changed the way I view a company I originally trusted.

We wanted to have all of our flooring replaced in our 2700 square feet. The Floor Store was the…read morethird business we received a quote from. The pricing was fair, we loved that it's a local family business and they were very good at guiding us through the process of choosing our flooring, which can be an intimidating process. There are loads of choices in their showroom! We were so happy with our results and the customer service that Chris gave us, we recently recommended our real estate clients to use The Floor Store, too, and they're in the process of replacing all their flooring. I highly recommend this business and I will continue to refer our family, friends and real estate clients!

Vision Flooring - flooring - Updated October 2026

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