Finally! Switched back to Verizon. Eron was awesome is assisting. Had to remove a star as Oakland Hills & Berkeley Hills still go without reception. Baby steps read more

I think we all know verison customer service is shite. I had to spend 2 days dealing with these incompetent fools and still have not been able to accomplish my goal of getting a new line and a new iphone. Although they said my iphone was shipped a week later when I called asking about my phone they said the order was canceled. I asked why and they said they did not know. Now I have to keep this account for a month until I can change carriers. I hope mint mobile is better, they can not be worse... read more

This is a joke Do not shop there! The staff are incompetent and worthless. Return the item WNC CR200 A system, receive a bill two weeks later that said that the item was never returned. The idiots that worked there never scan the item so there was no record of it. But luckily the girl that returned it had a receipt of the record. Called Verizon many times to complained and asked the manager to call me back to let him know his staff are a total Joke! Will let all my friends know NEVER buy anything from Verizon stores. Bunch of Worthless people! The manager never responded! read more

This store opens at 10:00am. We got there around that time and there were 2 people ahead of us. They put us on the waiting list and told us that there was one person ahead of us. We waited for about 40 mins when suddenly one of the people who works there told us that somebody who had just walked in was ahead of us and that we had to wait for longer. We walked out. This is very poor customer service. Verizon should either employ more people or have a better system for customer who are waiting. This is very disappointing and now we're considering changing providers. read more

I came into the WC store wanting to switch carriers to Verizon, upgrade my phone, and buy an Apple Watch. Basic stuff that can still be stressful. I met with Shamori and he took care of everything in a very low stress manner. I had a few lingering issues in the following days but he had provided an easy contact and he was very responsive - everything got resolved in a timely and easy fashion. So...a new Verizon customer and time will tell. But I had a great experience with Shamori. It really has been world class customer service. And I love my new watch! read more

Do not go to this location. Each worker there was rude and scummy, trying to sneaky upsell everything when I simply just needed a new phone. They would add on charges and not even tell me, thank god I double checked because it was true sneaky salesmanship. I even saw one of the workers, Matt, do the same to an elderly woman who he knew wouldn't double check... He was also extremely rude to her I have never witnessed something like that ever, it broke my heart. She was older and confused at the process and his tone was AWFUL. He was rushing her, speaking fast, and giggling to himself at her simple questions... I'm never going back. Online ONLY. read more

Sent my daughter an iphone and they upsold her for more gig model because it was all they had in stock. She was unsure but they said there was a 30 day return. She went back within 24 hours and they are trying to charge us $50 which they did not mention. Spoke to the manager who was a very rude woman and she had the nerve to lie claiming she was part of transaction and mentioned the restock. She absolutely was not. She said go return online they will waive fee and refused to swap data back to my daughters'original phone. Boycott this store and do business online it's way better. At this point it feels like the brick and mortars should not be in business they are rude to the customers and try to force products and promotions on people they do not need. read more

Just forget it. I am so sorry I joined Verizon. They had an o cull us offer that was to have been activated on 22 June. On 23 June, the link is gone - "bait and switch"? I spend over 8 hours over three days being lied to. Finally yesterday the order goes through. Then Verizon cancels the order? Call Verizon. They can't help me because sending me a different unit until they process the return will crash Verizon financially. Then they offer $30 for my time? Hell no. Beware and be forewarned. read more

Absolutely no help. I would give zero stars if that was an option. I had to wait about 15 minutes before someone even acknowledged me, and the sales associate helping me was picking at his teeth (gross) and unhelpful read more

It is ALEADY has been written . The sales people of Verizon who sells these new phones HAS VERY KNOWLEDGE OR NONE ABOUT THESE NEW PHONES! I have been back to this store four times ! ENOUGH ! read more

I needed to transfer my phone number from one iPhone to another. The Apple process which usually does this did not work with Verizon. The Apple support person said this happens a lot. I had to call Verizon. I used the automated agent to transfer the phone number. It did not work so I ended up having no phone! I used my wife's phone to call Verizon. It took over 30 minutes to talk to a person and another 20+ minutes for her to transfer the phone number. It was very frustrating! read more

I'm writing this 5-star review for this Verizon store primarily to share that my experiences have been vastly different than the 1-star reviews. I've been here twice, but earlier on weekdays so maybe that informs my experiences, but each time they were quick to help me, super nice, kind, and respectful, and they were efficiently helpful: read more

Not enough employees to assist, false wait time given, one staff member just walks around. After we waited an hour they didn't even have the phone in stock. Should have asked us first what phone we were interested in to check stock. Manager Mina had attitude & wouldn't help us. When we finally did get help, they had the nerve to charge us a $40 upgrade fee. At the least should've waived that due to how terrible this location is. Now we have to sit and wait for a phone to come in the mail. Sorry, but this Verizon sucks & made me dislike Verizon (hopefully temporary feelings) Too many other phone providers out there to have to deal with this BS for the expensive cost! If you're going to call yourself a corporate store act like corporate employees! It is inexcusable for a manager to refuse to help customers,l. Managers like this only hurt your business not help it Verizon.!! read more

Had maybe the most disrespectful and unhelpful employee experience of all time. "Jovi" could not be bothered to treat a customer like a customer. Trying to buy a phone from him was like pulling teeth. His unwillingness to speak and explain my options was infuriating and it ended with him trying to upgrade my entire plan for no reason. Had to walk out strictly because of how he treated me and my girlfriend. read more

Verizon charged me a whole month even though I changed carriers earlier in my billing cycle. Worse, I cannot get a live person to talk to, and I tried 5 numbers. Because I am no longer a customer and cannot put in a cell phone number it recognizes, the robot hangs up on me! You will notice in the response given to this review, still Verizon has not parted with a telephone number with a live person responding, even though that was part of my complaint! read more

This is my favorite Verizon store. My mom recently lost her phone and they quickly got her a new one. They also helped me to get my mom's phone apps working properly. I had to come in several times to address my mom's phone issues and they were always very helpful and understanding. While they can get busy, I do not mind waiting since everyone there is helpful and professional. Special thanks to Mina, Sandra and Michael for understanding my mom's phone needs and providing helpful solutions. You all are the best. I'll keep you all in mind when I get my next phone. read more

Employees always seem unhappy, looking at you like you're nothing, as if you're bothering them. They never rush to help and act like they don't care. The whole atmosphere feels unwelcoming, and it's clear that customers are not valued here. read more

My wife and I went to Verizon wireless yesterday in walnut creek to buy a new phone....our service was terrible, we were there for 3 1/2 hours , while two employees fumbled thru the process of setting up new phone . They did not know how to apply any discounts nor savings to my existing business account , I've had for 25 years, and either would not preform the process of backing out the plans that were to expensive for our budget, or didn't know the proper way to start the process over , and give us a plan that works with our budget...they charge for syncing phones now, which took an hour, amd before the process was over, the manager took to another customer without finishing our phone transfer. Now we are stuck with a plan that added 75 a month , all because these two could not do there job. read more

Terrible customer service. Not only to me but to others. Do not come to this location ever even the manager is incompetent. Yesterday I even witnessed a grown man getting inpatient and raising his voice at an elderly woman trying to trade in her phone and asking questions. It was obvious she was confused and this man was no help. Rushing her out of the store answering in very short hostile responses. It was a horrific scene and made me furious as I wouldn't want anyone I know to ever be treated like that. read more

45 minute wait time just for someone to finally see me and then was of no help. Avoid this store at all costs. Would give the manager and employee a ZERO star if only possible. read more

Money Grab!!!! I had a terrible experience with one of the sales representatives at this store. I ordered my phones online, but when I went to the store for assistance, the rep was completely unhelpful. To make matters worse, I was charged $50 per phone for activation, even though I handled the purchase online. It felt like they were upset because the activation wasn't done in-store, and they couldn't get their commission. Isn't that what the $35 activation fee is for? As someone who has worked for other carriers, I know firsthand that you never charge the customer out-of-pocket for setting up a phone. That's the whole point of activation fees being charged on the bill--it covers these services. This store's approach felt like a complete money grab and left me very disappointed. I won't be returning. To make maters worse we genuinely needed help porting in numbers and couldn't get helped properly. read more

The associates at Verizon in general, don't seem to be trained. There is a disconnect everywhere at Verizon (online or in-store). Nobody at Verizon knows their product well enough. I came here recently to migrate my cellular service to Verizon from another provider and upgrade to a newer phone. That went ok I thought, but also got upsold on their internet services. So, I decided to test the internet services within the 30-day trial period offered by Verizon, brought the internet gateway box home, and activated the service a few days later. Lo and behold, for some bizarre reason, that *completely* disrupted the cellular service on the Verizon phone, so much so that the cellular service was no longer working. I was forced to spend 6 hrs on a weekend debugging the issue (when I had FAR more important things to get to). Turns out, the people at the store who configured the phone, and sent me off with the internet gateway box did not know that while the phone had a physical SIM, the eSIM would also be activated when the wifi access gets set up on the phone. That would break the cellular service momentarily. This is something that none of the associates (in-store or online) were aware of. To the associates - you call yourself a customer service agent and you literally sell 2 or 3 services day in, day out. How do you not know something as fundamental as that?? And how Verizon would not properly train their people on basic things is also for the books. Be prepared to waste your time figuring basic issues out and doing the associates' jobs if you are with Verizon. Wait till a lawsuit materializes against Verizon momentarily, with this kind of service. Yet another pathetic business in the telecom and internet space. read more

I had the service for over 20 years. The cell service is terrible. 2 bars everywhere in Martinez, Ca. I try to upload message and photos and says not delivered. The tower just down the road.i called and no help! 10 negative stars read more

Great customer service when I went in to inquire about my son SIM card error message. They were able to resolve issue quickly.

Never written a negative review before. Horrible, horrible experience. After spending 1.5 hours on the call with Verizon folks setting up an appt for this location, I get there only to have them tell me they could not accommodate the request that was approved from their corporate office. Guy at the front was rude. Manager was pleasant but completely ineffective. No respect for other peoples time or circumstances. Classic example of big company not caring about their customers. Customer service = F read more

Over the past 10 years, I've visited the WALNUT CREEK Verizon store a handful of times . . . and every single time has been a frustrating DISAPPOINTMENT. Their staff seem utterly disinterested (putting it nicely) to help customers. The last time I visited the WALNUT CREEK ("WC")Verizon was when my cell phone died (literally). I needed a new phone and WC is unfortunately my closest store. Because I need a pen (for my disability), my eyes were set on the Samsung S24 Ultra. The WALNUT CREEK location had only one (1) color of the S24 Ultra on the floor, and they didn't even know which color it was (I had to educate them with online images). Worse yet, the one color they had was strapped down so taut to the counter that I couldn't see what it looked like (dark? light? shiny? matte?). Who knows? In this day of smash n' grab crime, I don't blame Verizon for its asset protection ... but they also need to serve their customers who want to buy their phones (e.g. unlock a long cord). Anyway, not even the store manager had an answer on how I could see color. Using my own noodle, I pulled out a small mirror from my purse to see the color (still hard to tell but better than nothing). After accepting that I was going to have to spend $1,200 on a new cell without even being able to see all 4 colors, I said I'd buy one. What was I told? "Oh, we don't have it in stock so you'll have to wait for it to be mailed to you." That was obviously not a workable solution (since my current cell had died). I also didn't want my new $1,200 toy rattling around and falling in the back of a delivery truck on its way to me. For the last time, I left the WALNUT CREEK Verizon store and drove right over to the Pleasant Hill Verizon (open much later) ... where I was promptly helped by knowledgeable employees who actually care about making their customers happy. Fyi, the female Pleasant Hill store manager is being relocated to manage the Walnut Creek Verizon store. With the decade of poor service I've received from the WALNUT CREEK Verizon location (am apparently not the only one who has experienced it), if anyone can help the Walnut Creek's store customer service rebound, it will be the former female store manager of the Pleasant Hill Verizon location. Good luck girl! read more

Branch in Bothelo Walnut Creek they are LIAR. They said it is free phone but when i saw my bill after a month there is a charge for each phone unfortunately when i signed the papers i did not read because i trust them what they said, i went back to store when i talk to them they said it is not free. Francis read more

(Lynne was rude) I waited at the entrance for 30 minutes but no one checked me in. Lynne was standing there but ignored me. When I tried to approach her, she ran inside for 15 minutes. When I tried to approach her again, as soon as I told her "hi", she responded to me rudely that ''she would be back'', and walked inside again for another 15 minutes. She clearly hates her job and has no interest in helping customers. All I wanted was to pick up the phone I ordered online. read more

Shit service. Made me wait out after letting somebody who came after me in. And then made me wait longer. And then they become rude about it. Absolute garbage service. read more

I would give it zero stars if I could. Worst customer service ever and slow. No one there cared about their job. I hope the GM addresses it. They lost my business when they could have made money. read more

My wife and I came to the store to move her phone from AT&T and my phone from a company contract with Verizon to a personal plan. We asked for autopay to save $20 per month but they forgot put it into account. We already had some of the bonus TV channels that Verizon offers, which seemed to leave them quite confused. Although I told them that we already had, from Comcast, the Max portion of the Netflix/Max with ads bonus and our existing Netflix account was without ads, they added that "bonus" (at $10 per month) anyway. Even after 4 trips to the store (and many hours), 4 different clerks could not get Disney to work. Later, when I called Verizon directly, the technician told me that with Max being free from Comcast, we were paying too much and should drop the Verizon Netflix/Max bonus. Furthermore, the technician coordinated with Disney to get Disney/Hulu working. Bottom line, the store people appear to lack sufficient training to do more than sell and activate phones. If I have future problems with Verizon, I will not return to that store. read more

Lazy customer service for sure. Stopped in because I bought AirPods online that were faulty. Went in 3 weeks after purchase to be turned away at their 2 week warranty exchange limit. They sent me to Apple to do a swap... (where I have to wait a week to get an appt) and then come to find out, they definitely COULD HAVE done their 1 year manufacturer warranty swap for the pods right then and there. They failed to tell me that there was an option past the 2 weeks... she even went to her manager to "ask for a way". There was no other customers in the store too. Just wow! Make it harder for everyone like Covid isn't tough enough getting places. My friend who works for Verizon told me after I left that you are allowed to use the 1yr manufacturers warranty at the Verizon store without having to take an extra trip to Apple everyone! I was so so so nice too, definitely not a pushy person or a complainer. I just don't like finding out I'm getting duped. Don't let the reps be lazy people. Could've been the most simplest thing to do for them. read more

Just switched over from AT&T tonight. I came in pretty late - not long before closing. I opted for starting a business plan, which requires some documentation and jumping through hoops to get approved. There ended up being some complications with my application that ended up taking quite some time dealing with the credit approval people and Joe (who was helping me) hung in there like a champ. He ended up having to stay 90 minutes past closing and the whole time he was nothing but cheerful and helpful! I felt so bad for him! In the end, things worked out with the business plan and I'm a happy customer and my first experience with Verizon customer service was amazing. Thank you Joe!! read more

The worst customer service by the woman working 3/14/2023 at 4pm in WC on Locust St. Seriously considering changing carriers because of this interaction. read more

This team is paid to show up and take a nap. This is the worst customer service I've experienced in a long time today. I was greeted by a rude door person and left to wait beyond what's acceptable. I expect that from Verizon. When I finally got called to shop options, the employee was discourteous, full of anxiety and not knowledgeable at all. Could not answer any questions about the latest models and literally walked away in the middle of the transaction to disappear into the back for not exaggerating 30 minutes. Get it together. read more

Horrible customer service, no staff and waiting time was more than 2 hours in week day Look like all staff on afternoon nap just one person work in front and 3 or 4 people on back and didn't care about customer.long waiting time read more

This review is for Julie at the locust st WC location. She knows what exactly needs to done to fix your problem ASAP. I changed over to Verizon from TMobile via the phone with an agent on the general number. This agent failed to tell me about the port timing. She called the port center and immediately had them activate all 3 of my new lines. Julie is patient and just deals with the problem at hand. As a coaching opportunity I would like to point out that the person I spoke to initially, told me the system was down. And couldn't help me with any customer service and I would have to wait for the pet to be activated from the central office. Julie came out and fixed the problem in 5 mins. Not sure why all the reps in the store couldn't have done this. Thanks Julie read more

Very impressed with the service from James in this Walnut Creek location. We walked in on Saturday night because my husband was due for a phone and plan upgrade. There was a bit of a wait but nothing compared to the Berkeley location where my husband can never get in because it's such a hub for student clientele. After reviewing his plan, James made some good suggestions. My husband switched from Samsung to an Apple based on what he needed combined with the promotion being offered. James was very good about giving us exact numbers of what different options would cost. Then when my husband made his choice James reviewed all the details again even though by this time it was past closing time. My husband ended up getting a good deal on his new phone, updating his plan, getting an unlimited hot spot which he needed for work and a Ipad at an excellent price (which I happily will be taking off his hands). Excellent experience because of excellent customer service. read more

I highly recommend this Verizon location. Good, honest service with a great team. Tony, the manager of this location does an excellent job with customer service. So appreciative of the attention this shop provides! read more

Horrible service. I made an appointment online, brought in a printout of the appt confirmation. But they didn't have the appt in their store calendar and refused to serve us, stating that the printout confirming the appt at that store on that date and at that time was meaningless. Manager was completely non accommodating, stating that we could sit around for 2 or more hours and that MAYBE we would be helped at that time. We walked out and will never return. read more