Mike at the Promenade Mall T-Mobile (Store #2310) is absolutely amazing!…read more We've been T-Mobile customers for years, but honestly, our experiences haven't always been great. Too often we've encountered employees who seem uninterested, don't really know the products they're selling, or just want customers out of the store so they can get back to gossiping with coworkers or scrolling on their phones. The day before meeting Mike, we visited another T-Mobile store and had a terrible experience. The lady completely dismissed what my son was trying to explain, was arrogant and condescending, and treated him as though he had no idea what he was talking about. We left frustrated, with our issue still unresolved. Thankfully, we called around and ended up speaking with Mike at Store #2310. Right from the phone call, he stood out. He patiently walked us through the T-Mobile app, answered all of our questions, and treated us with genuine respect. It was some of the best customer service I've experienced from a T-Mobile employee. Because of that experience, we called Mike back a couple of days later and made the trip to his store specifically to replace the phone. We were so glad he was there! He made the entire process easy, stress-free, and actually enjoyable. Employees like Mike are exactly why customers stay loyal to T-Mobile. His professionalism, product knowledge, patience, and genuine care for his customers are outstanding. If you're looking for exceptional service, I highly recommend visiting Mike at the Promenade Mall Store #2310. Thank you, Mike, for turning a frustrating experience into a great one!

Me and my boyfriend went in for a simple question, and one of the employees were very short and…read moredidn't answer the question rather looked at the phone for one second then said we wouldn't be able to do something we didn't even go in for. She also barely looked up from her ipad and didn't look into any of our information before practically sending us away. it was just very disappointing because we went in to get answers about possibly getting a newer phone, which is something exciting and instead we walked out the store, after being in there for less than a minute, very disappointed in the service we received.

I cannot recommend uBreakifix enough! I brought in my laptop after it suffered water damage and…read morecompletely stopped turning on. At that point, I honestly didn't care about the laptop itself. I was devastated because all of my important files were saved on it, including work that I couldn't replace. I was in a complete panic. The team was incredibly understanding, professional and reassuring throughout the entire process. Not only were they able to recover my files, but they also successfully transferred everything for me. They truly saved something that was priceless to me. I will forever be grateful for what they did. Their expertise, kindness and dedication made all the difference during such a stressful time. If you're dealing with computer issues, especially data recovery, I highly recommend uBreakifix. Thank you so much for giving me peace of mind and helping recover something I thought was lost forever!

Do Not Take Any of your Products Here in Temecula,Ca. They will either Fix It Or Break It…read more You decide. They Broke my iPad. For a simple 2hour screen replacement. Took them almost 2 weeks to give me back my iPad...Broken.

You need to have more employees tending to customers. The available employees just seem to stand…read morearound or go in the back. The wait times are terrible. Consider having a drop off designated area! I will say though that Avery was very kind and helpful!

First off, my internet has been dropping off at least 2-3 times per day. This started right after…read morewe replaced the modem and router. Spectrum was quick to blame my router, probably in an effort to upsell me to their router, which they tried. Anyway, I am not the "professional" so, what do I know, they have the neat gadgets to confirm what they say so, off to Costco to return my router and get a new one. Guess what? Same problem! Today, our internet dropped and my wife lost a lot of important medical information!!!!!! I called Spectrum, and the gentleman helping me ran a diagnosis and told me that my modem had reset itself 63 times the past 30 days!!!!! WTH Spectrum?????

Fixed my tablet charging port with ease; good prompt service. Seems they're $60/hour…read more Good Good Good Good Good

had an excellent experience with We Fix! They were incredibly efficient, fast, and helpful in…read moretroubleshooting my iPad issue. The team quickly diagnosed the problem and had it fixed in no time. Their professionalism and attention to detail made the entire process smooth and stress-free. If you're looking for reliable and speedy tech repair, I highly recommend We Fix!

Tried to go on a Saturday evening. This says closes at 7pm. The sign on the door says closes at…read more3pm. The hours are not the same as on the front door of the business

I've been here a few times and I forgot the girls name but she was very helpful and knew her stuff…read morebut wasn't very personable. Most of the locations are hit or miss. So don't expect great customer service all the time. The prices here are very affordable but you get what you pay for.

Great customer service!…read more I brought my Xbox Series X in to have it repaired. It was having overheating issues and needed thermal paste replaced, which seems to have solved the issues and it's running a lot smoother.

I have been brining my iphone here for repair. highly recommend, fast, great service, and clean workread more

My husband, mom and I came to Verizon in November to see about upgrading a phone on our family…read moreplan. We had Leo as an associate and we all found him to be really helpful and knowledgeable. He offered ideas and solutions that seemed to give us the best deal and service for our needs. We ended up also switching our internet provider completely from Spectrum to Verizon, which we hadn't planned on. Instead of having to do a trade in, Leo suggested we add a 4th line on our plan, which wouldn't cost extra, and this would allow us a promotional offer that would save us money in the long run - great! We came back in January because our December bill was unexpectedly much higher than we anticipated (+$120 higher). Leo was our associate again, and we were so relieved that he resolved our issue completely. While the issue was frustrating, he seemed genuinely concerned for us & he was thorough in pursuing a solution to credit our account the $120. He assured us that what he had set us up with in November was correct, and that he would correct the errors to reflect that. He did just that, and we left feeling confident. He definitely understood our needs, he never felt gimmicky or salesy, and even though we came in with an issue, we were really happy with the way he resolved it. So, we really appreciate Leo & are happy to keep working with him!

I had a very frustrating and uncomfortable experience at this Verizon location…read more In November, I came in only to review my upgrade options. I clearly told the staff that I was leaving the country for almost two weeks and planned to officially upgrade when I returned. Despite that, I was repeatedly encouraged to place the order that day. I specifically asked if there would be any issues holding the phone while I was out of the country, and I was reassured multiple times that it would not be a problem and that notes would be made on my account. While I was on vacation, I received repeated calls and texts from the store asking me to pick up the phone, despite having already explained, more than once, that I was out of the country. This was frustrating and unnecessary, especially while traveling internationally. When I returned, the store initially could not locate my phone, though they eventually found it. They stated they don't hold phones for more than 4 days. I also returned my old phone to this location for the trade-in credit, but it has now been two months and the credit has still not appeared on my bill. For comparison, my boyfriend traded in his phone at a different Verizon location and received his credit without issue. In addition to the service issues, there was highly unprofessional behavior during both visits. Two employees repeatedly scratched and adjusted their groin area while interacting with customers. One employee in particular placed his hand inside his pants multiple times in plain view, which was extremely inappropriate and uncomfortable to witness in a professional retail environment. He was also very fidgety. That same employee was also openly rude and condescending while speaking to customer support on the phone, behaving as though others were incompetent. At this point, I will be contacting Verizon directly or going to a different location to resolve the trade-in issue. I will not be returning to this store.