***Update*** After this review, a corporate rep reached out to me to make it right and refunded my $$$ and apologized. Much better experience dealing with corporate, could just be bad management at Riverside location. DO NOT GO TO WIRELESS PLUS!!!! Unless you like being scammed out of $49.99 per line setup fee disguised as "Loyalty Program", which was not disclosed or included in my quote, essentially for turning off "Find My iPhone" and loading your backup from iCloud to your new phone. This business is NOT a "Verizon" Store and will try an oversell and sneak in charges that you should not pay for. I was not provided a final itemized quote or in store receipt, and was misled in multiple ways for what I was charged in store. I contacted Verizon Wireless and they told me they'll file an incident report against the store. Go to BEST BUY, APPLE, or VERIZON WIRELESS Corporate stores if you want your phone setup for free and don't want to be scammed out of $$$. Horrible customer service and still have not been refunded my $$$. I would not support this business unless you like enabling thieves. Rated 1 since I couldn't select 0. read more

David the store manager gave the best customer service I ever experienced. He took the time to explain everything and show us how everything works. He patiently answered every question. Thank you for great, friendly and courteous service. read more

I dont know what everyone's talking about, i thought customer svc. was great. Got out the door with MORE than i expected. Not one but two agents helped us and really made my day, very professional and pleasant. I guess anyone can have a bad day and we all have "stuff"! Great store, great service! read more

Had a great experience at the Plus store today. The manger, David, was exceptional in fulfilling all my families needs. I was looking to upgrade 1 IPHONE and add a new line for my daughter thru Verizon. He provided sound advice on our new purchases. He was quick to identify ways for me to save money on my monthly bill, along with being detailed in goin over the plans and extremely professional throughout the process. I was so appreciative of his customer service, especially since the day before my family and I got no help from the Verizon Store on Magnolia near the Tyler Mall. The Magnolia store employee showed very little interest in helping us at all. Seemed she was more concerned with passing the time, collecting a check and showed little regard for customer service. In closing, the Wireless Plus Store at the Plaza gets a A+ for customer service and professionalism. Thanks for the service! read more

My phone stopped working and I also needed to switch from AT&T to Verizon. Since it's COVID the store policy is a 1:1 ratio. I waited outside and was luckily the only person in line. They encourage customers to virtually wait in line and there is information on how to do that on the door. I had my 1.5 year old with us and he could not come in and stayed with my husband. Getting my phone and everything set up took about 2.5 hours. Half the time was waiting for my phone to back up and transfer data over. In the past with other carriers I always felt like I was getting wheeled and dealed Marilyn was so helpful and straightforward. She also kept her cool when there was a line in front of the store. So if you go - don't bring your kids, sign up to virtually wait in line and carve out 2.5-3 hours of your day. read more

Stay away from this den of con artists as you will be ripped off and find hidden charges on your bill through the stores deceitful practices. The store manager Mario Ontiveros is unhelpful, combative and belligerent. Looking at this Yelp page these complaints are common occurrences. I have spoken with Verizon head office and they are beginning an investigation into the stores practices. read more

Wow. I initially received what I thought was good service here. However, I then received a call from Brandon asking for my account pin to "update a charge" for an apple watch. My husband had already signed the deal, paid, and received the watch, and Brandon informed me that the actual price of the watch should have been $75 more and they needed to add it to my account. I then called David the manager who told me his hands were tied and that "it only amounts to $3 a month". We had purchased 2 galaxy watches, 2 iphones, and an apple watch....and this is the treatment we received when THEY made an error. There was absolutely no attempt to fix the error on their part, other than being told I could return the watch without a restocking fee! read more

DO NOT GO TO THIS BUSINESS. 6/10/18-Went in store for new phone. Assistant Manager Julio Islas gave me "free" LG tablet. However, he didn't specify the activated $40 line was for the tab, not the phone. Turns out tab was junk-a refurbished device with pre-set apps with hardly any memory. 6/23-Went to buy SIM card for new phone. Salesperson Dominic Azpetitia gave another "free" tab-same problem with the Ellipsis as above. 6/25-Went to return both tabs. Argued on restocking and early termination fee. They also said I need to send back LG tab to corporate office myself since past 14 days. Summary: BAD SALESPEOPLE WITH FRAUDULENT BUSINESS PRACTICES. I believe they took advantage of an elderly gentleman. I had no interest in tablets, yet they sneakily sold me inferior products without clear explanation of charges and service under the false pretense they were free. I've been with VZN almost 15 years and this is how I am treated?! I will now take my cell phone service elsewhere! read more

David, one of the service reps is absolutely horrible. David tried to separate me from my 11 year old daughter. When I explained she could not come inside without me and she could not wait outside as that was not safe, he said that he would not be able to help us. He said his store was being monitored by authorities...lol, nobody is being monitored or asking that parents be separated from their children due to COVID. When I asked for his name he called me a Karen and told me to have a nice day. A formal complaint is being made with corporate, whom has already explained to be that this store is not corporate and they do not recommend using this store. They recommend you go to the Canyon Springs (MO VAL) location. I was in the same store 2 weeks ago and watched him help a lady with 2 children without a problem, and watched him overcharge a gentleman and blame it on coin shortage. I watched him deny several customers that had been waiting in the heat for more than 20 minutes, just to tell them that he couldn't help them. Hmmm. I wonder how long they will allow this guy to treat people poorly. read more

Long wait no list or waiting time first come first serve. Even closed 2 more stores which were better tben this one! No help! Only 2 people working on a Saturday! Severely understaffed. Don't go here! Terrible! read more

Went in to get a mobile hotspot. At this time you need to wait outside due to Covid. I only waited outside a couple of minutes and was helped inside! I received exceptional customer service and was very pleased that Verizon is doing their best to keep themselves and the public safe. Thank you Verizon!!! read more

David is the one that helped me and he went over and above what he needed to do I got my phone that I wanted he got me a better price on my plan he got a better price on my insurance my bill actually went down I tried to do the same thing with Verizon and buy the phone via online I wasn't offered any kind of a discount any kind of a new plan that would save me money, nothing. The service here was amazing yes I had to wait outside for a couple of minutes but it was so so worth it because of the money I saved, thank you again David read more

Came in to upgrade my phone & the gentleman that helped me was very kind and helpful. Great customer service. I will definitely be back. Thank you! read more

We emailed him like he asked and they never got back! This place is horrible and doesn't know how to do business! Save yourself a big headache and don't come here! read more

Having a great experience with Dominic switching from AT&T to Verizon. He greeted us right when we walked in with a smile. He had is fully switched within 30 minutes. There were no glitches. We are soooo happy. I have had hours invested at competitors! read more

If I could give this store ZERO stars I would. What you'll get in this store is poor customer service and hack salesman whose word means nothing. This has been my family's go-to Verizon store since it opened. Their customer service has always been average at best, but sufficient enough to out up with them until now. 29 days ago I went in to see about a long foot charging cable for my Iphone. The salesman sold me on one, but before I completed the transaction I asked about the return policy because I had problems with long cables before from another electronics store. After giving me the rundown on the return policy I decided not to get it, but then he said if the cable failed at all bring it in and they would do a merchandise exchange even if I did not have the receipt and packaging. Sold!!! Well, my wife went in today to exchange the cable because it had gone bad. After 5 minutes of going back and forth with them she left frustrated and with our same old broken cable. So much for customer service and honoring your word. I imagine my family has spent thousands in this store over the years and likely would have spent thousands more. Now, because the store wouldn't honor their word, I will be taking all of my business elsewhere. I wonder how much sales revenue they'll miss out on from us and from anyone else who is turned away by this review all for a $35 power cable??? read more

Had to wait outside but once I got in David helped out with everything I needed. Set up a new line for my father and answered all my questions. Thanks read more

I thought I was signing the credit card reader for a new phone, but I found out when I got my first bill I had nefariously been signed up for a two-year , $20/month contract on a jetpack I had been told was absolutely free. Don't sign the credit card reader: employees attach your digital signature to the bottom of contracts you have no idea you are signing. If you do business here, you will need the following information in order to correct your account and get appropriate credits. Store number: I91686. Location code: W3063-01. Send a registered letter to Verizon Correspondence Team, P.O.Box 408, Newark, NJ . 07101-0408. Janice Scott is the Riverside Plaza property manager: 12201 Seal Beach Boulevard, Suite C, Seal Beach, CA . 90740 (562) 344-4299. Better: go to a legitimate Verizon store and avoid this nightmare altogether. read more

Had a very wonderful experience with David at this Verizon store, we just switched carriers and costumer service is the best already. He really went out of his way to help my family and I, and was very helpful to others as well. Would reccomend verizon to anyone who is looking for better quality and wonderful costumer service read more

DO NOT GO TO THIS VERIZON STORE DO NOT USE VERIZON WIRELESS SERVICES I went to this Verizon store to upgrade my elderly fathers cellphone. After struggling with Verizon for days over being able to upgrade this phone, I had to fly my dad out from Arizona to California settle this in person. I took my dad to this location and was thrilled with the service AT THE TIME. The salesman, Julio Islas, even praised me and thanked me for being a loyal customer for 14 years. He said that as a thank you they would like to give me a free Sony tablet. After the fact, I looked over the paperwork and realized that the tablet was in fact NOT FREE, but it was instead added to my monthly service bill. In addition to that, I am also being charged with an activation fee. Because I live an hour away, I had to wait until the weekend to return the tablet. When I went back to the Verizon store, I was treated horribly. First I am forced to wait over 2 hours, then Julio tells me that the tablet is damaged and I cannot return it. The manager Mario Ontiveros steps in and agrees with Julio and in a very condescending tone tells me I cannot return the tablet. They then began to threaten me saying that I need to leave and they will be calling security on me. I grabbed my things and left leaving the tablet behind. I have never met such shady, deceitful con artists in my life. I immediately got in my car and called Verizon customer service only to be disrespected once again by the customer service representative, Lovely, who instead of trying to help me had the gal to question my integrity! After being on hold for an hour and half, I finally asked to speak to her supervisor. Within ten minutes, Joshua calls me back. He was very respectful, but his solution was to have me return to the Verizon store to pick up the tablet. Doesn't this store represent Verizon? I don't understand why the Verizon employees couldn't ship the tablet themselves. Why should I have to go back and put myself at risk with these employees who were awful and rude to me? I am an elderly person and will not put my safety at risk. At this point, my only option is to switch services, file a complaint with The Better Business Bureau, and making a police report for harassment and being threatened. There goes 14 years of loyalty to Verizon down the drain. read more

Dealing with new cell phones or changing plans is always a pain. But Julio and Crystal helped us and were able to take what is typically an annoying chore and made it an easy process. We have had 2 lines with Verizon for about 12 years, we ended up adding 2 new numbers complete with ports from third party carriers and they helped us get everything setup quickly. They explained everything easily and made sure we understood the changes we were making without feeling like we were being "sold". Great experience and we will make this our main store anytime we have any issues or need new phones! read more

Horrible horrible horrible. Forced to rate one star to leave review. Very nice and friendly during the new account opening but once we brought up the error they did, we were referred to customer service. Manager on Duty, Valerie, is very unprofessional and rude. Refused to help us when we came in about our issue without a mask. We had no issues wearing one we simply had forgotten it in the car. Worst part is that we had been waiting for 30 minutes when she mentioned the mask. We let her know we'd run to the car to get it. However, she was not happy about that since the next client was a new account. Today we came back to try to fix our issue since contacting customer service, like they requested and there's people in here not wearing masks but they are opening new accounts so it seems like it's only mandatory when one is not opening a new account. Finally, I asked to speak to a District Manager but was told I couldn't be given his telephone number because it was personal. I guess the DM (probably franchise owner since this is not a corporate store)doesn't have a business line. Anyways, I left my telephone number for the DM to reach out to me (8/11 5:40pm pst) let's see how long before a customer with an issue is called back. Future customer, please go to a corporate store not a franchise. Only sales hungry people here. read more

Verizon - Clients opening new accounts not required to wear masks. Clients with issues or existing account have to. - Mobile Phones Near Me - Riverside, California

I came in wanting to do an upgrade on my Galaxy J3, found the crew was very helpful from management on down. I had worked with one of the sales reps. Dominic, who was very honest and helpful. He would go out to show me the quotes he was working on for my bill and did his genuinely best to find me the most cost effective option for me. He would ask me questions to help me find what kind of devices would work for me. He was also a little new to the store but very professional and his co workers and managers were very helpful to him and I. I would recommend this store to anyone who is looking for an honest and helpful store who will take their time to know you and help you. read more

Coming here today I received a warm welcome and professional help from Julio and Dominic! They were extremely helpful and patient in answering my questions. My visit here was very friendly, a great experience and good customer service read more

I went to this Verizon store because I needed a new vehicle charger. The store does not carry a Verizon brand but a brand called Hypergear. It did not matter to me what the brand was as long as it did the job. The sales associate assured me it was compatible with my Galaxy 8+ phone, so I bought it and was told I could return it if it did not work. Well, it didn't work at all. I could not properly connect it to my phone after many attempts. I purchased a Verizon brand vehicle charger at another store and it worked perfectly. When I tried to return the Hypergear a week later, the same sales associate informed me that I could exchange it for another one. I told him this brand is not compatible with my phone, so another of the same thing would not help. He offered to go with me to my vehicle and plug it in for me. Excuse me! I have owned a cell phone for 20 years and I think I know how to connect my phone to a vehicle charger! The sales associate said per the receipt, I could exchange it for another product but was not entitled to a refund. I was angry because he had told me I could get a refund when I bought it. He said no. I ended up exchanging for a home charger which I really didn't need but figured I could give it to someone. Why would a Verizon store not carry Verizon accessories?? I've been to this store several times in the past and usually had to wait a while to get service (yesterday it was half an hour) and most of the time they did not have what I was looking for. I think these people are scammers. I will never shop at this Verizon store again! read more

I went to this store yesterday located in the Riverside Plaza and upgraded my lines. I was helped by the new store manager and feel like he did a very good job explaining everything and providing a level of customer service you expect when you go somewhere. The thing I liked the most was that I didn't feel pressured into buying more products like I normally do when I come into other stores. I even got a tablet for free and added it to my account with unlimited data which was awesome for me because I have a 2 year old and I'm sure every mom knows how helpful it is to have one sometimes ;) read more

I go to this store every year to upgrade my phone. The employees are always extremely helpful. In particular, Tony is amazing. He helped me today and was so patient and kind. Although the store was busy (and I forgot to back up my old phone so the process took forever), he took his time with me and made sure that I had all of my old pictures before I left. He never once seemed rushed and made sure i had everything i needed. Amazing customer service, would recommend this store to anyone!! THANK YOU TONY read more

The staff was extremely professional and friendly. The door was even locked to ensure safety and the reps were extremely knowledgeable and helpful with my replacement device. Definitely will be coming back and thank you for doing your part in these crazy times. read more

I was reluctant to go Wireless plus because it isn't a bonified Verizon store and I felt like I would receive substandard service. I'm glad I went because my service experience was exceptional. When I arrived a friendly staff member checked me in and was pretty accurate about the wait time. A different staff member exited the store and assured me I would be seen shortly or he would help me upon his return. My customer service representative was David J, who happened to be the store manager. He was courteous, resourceful, and informative. I was impressed with his ability to assist me and handle a couple of management issues without making me feel neglected. Above all, he was patient with me while handling my complex issue. I would not hesitate to go back. Thanks David! read more

How do you tell someone there's a 10/15 minute wait you're helping another costumer when there is no one else in the lobby. It's a hot day as well as a Monday people are busy and obviously your employees are not. On to the next store read more

Upgraded my phone and phone plan, the Verizon Team was very helpful in the transition and were patient & helpful in addressing any questions or concerns I had. I usually hate having to deal with phone / plan changes, but this was definitely the best transition experience I've had to date with Verizon thanks to their team. read more

David was amazing at navigating some complicated changes on our business account while managing the only open Verizon store in Riverside within the COVID guidelines. Masterful job, David. Your efforts and professionalism is much appreciated. read more

I wish to recognize and thank David Jenkins,manager,for his professionalism ,assistance he provided to me on the connectivity issues l had,and replacing the cell phone cover read more

I first came here 2 years ago after being completely screwed by AT&T. They were super patient and helpful with my grandmother and got us both a great plan and a good deal on new phones. 2 years later they were just as helpful and patient and got us another great deal, thanks David! I really like that they are doing 1 on 1 with customers during Covid, it could be inconvenient but in exchange for waiting you get their complete attention, meanwhile right next door at good ol' AT&T, they're doing nothing to limit or monitor people who are waiting to be helped so you end up waiting just as long. read more

Worst. Customer services..the manager sooo rude..limit threatening..will never go back..will close my account..15 years + customer..good job..DB..1 star. Wish could do minus 100.... read more

This is the 2nd time I've gone here. 1st time the guy was rude, and seemed like I bothered him. Today, my wife and I went and waited to be helped. We waited 7-10 minutes, and with kids, that's a long time. As we leave, didn't try to talk to us or help us. I will never return or try to give them my money again. Lost commission since I have to buy my wife a new phone read more

Stay clear of this place. The manager will misinform you about prices for cancellations, he'll tell you products are free when they aren't and give you to the run around when you catch him. Stick to a corporate Verizon or better yet a best buy. read more

Went in to ask about adding my husband to my phone plan. Instead of getting someone that was interested in making money, I got someone with a giant tongue ring annoyed by my presence. Even when I asked him a question he acted like I asked him to climb Mount Everest. Needless to say, we went with Sprint. read more

Tony provided excellent customer service! I have never experienced better in store service Ten stars!! read more

Thanks David for all the help! People are rude I don't know how they manage to keep their patience. Amazing service !