Most of the employs seem to hate their jobs; the few who don't are arrogant; all are helpless. My horrible experience was with Zara. She was AWFUL. No customer service skills. She didn't even offer me all of my options. She could have offered me the Edge program or allow me to pay to end my contract. But she just stared at her iPad, barely shaking her head, saying, "Nope...sorry...we can't help...." You deserve EVERY bad review you get. Also, "Lisbeth B." gave this place 5 stars, specifically pointing out how awesome Zara is. Lisbeth has ONLY ever submitted a review for this Verizon store. I am sure Lisbeth and Zara are either the same person or at least know one another. STAY AWAY FROM THIS STORE - IN FACT, STAY AWAY FROM VERIZON. read more

The online rep at Verizon Wireless sent me to a store to see why my phone stopped working when a payment was processing. The phone was locked unnecessarity and would not unlock. The man at the store did not listen to me, he wanted to sell me a new phone. The reviewer just brushed it aside also. read more

If you head straight to the repairs area with your problem and are up front, knowledgeable, and respectful, you'll get your problem solved. Clearly the goal of the guy at the door is to confuse you into leaving without taking up anyones valuable time (they could be selling NEW contracts!), but you're going to find that at any cell phone store. The fact that there are actually SOME helpful people here makes this a 4 star location if you ask me. read more

Horrible experience at this store. In particular, the Store Manager was awful, and the Salesperson that assisted my family and I was terrible. I upgraded my phones over the weekend and purchased a new phone for my son. Admittedly, I became frustrated by the lack of communication, slow service, and lack of wifi in order to xfer data files from our old phones to our new phones. The manager, in particular, refused to complete the job and had both my wife and I leave the store with no cellphone service on either our old phones or our new phones. We had to go to another store for them to activate our phones, which took literally seconds to do. I would definitely NOT RECOMMEND this particular Verizon store to anyone EVER!!! read more

Over charged me and waisted my time and money for years. Would rather not have a tv and phone. Worst customer service ever. How are you going to help me in the future? Generic statement shows how you treat people. I hope you go out of business soon... even sprint is better read more

A girl that used to work there named Miranda created a business account for me and added lines for devices that I never had. She cost me over $1,400. Also, my husband has been in recently to get help with his cover he bought from this store and they refused to help him and told him he had to call the maker of that cover. Horrible customer service here. Go elsewhere or just call Verizon Wireless directly b/c they are fantastic over the phone. read more

The folks at this store get customer service right! Both managers and staff are helpful, professional and kind. Nate and Arash went above and beyond to assist and problem-solve, making customers feel at ease. read more

I have a personal distaste for all Verizon stores. I truly the check-in and wait procedure, but nevertheless it's the company process. We had to come into Verizon to do a trade-in for an old iPhone. The staff member that was assigned to us was decent, he noticed that the Tysons Corner store hadn't provided us with the best phone plan and was able to hook us up. Another associate, Osmin, was awesome! After chatting for a minutes he was able to find us an additional deal since we had been essentially screwed over by the Tysons Corner Verizon store. I still don't like going to any phone store, but I will definitely give this one a fair shot in the future. read more

I was actually very happy with the service we received here. Everyone was friendly and attentive, and once we started the process of upgrading and swapping phone, everything went smoothly and quickly, without any hangups. I was very impressed actually- I was prepared for a long ordeal. read more

My phone has been a bit buggy at times lately so I went into the VZW store this morning, and was "helped" by CJ. After about 15 minutes of messing with my phone he said: "I can't replicate the problems. There's nothing wrong with it." As I gaped at him completely flabbergasted, he snapped: "well what do you want me to do?" Luckily, staff turnover at these places is pretty constant so I doubt he'll be employed there next time I have to go in. read more

I feel wrong even providing them one star. I have never, over the last two years, been provided anything remotely resembling service. Intelligent answers? Never. A smile? No. Once you get past the club atmosphere of music so loud you cannot even hear voicemail Commands, you're troubled with a lack of experience by the junior Sara reps and an even more incompetent name-- she refuses to show her name badge. I've never had such terrible service at any retail store, let alone one with which I have over 5 lines!!!! read more

Wow!What a great experince. I was so desparated with my phone which was in good condition but stopped getting charged for some reason. My husband was gonna buy a new phone and I was close to it too but still decided to ask their sales person Ali if he could do something with it. And he did not hesitate to help. This is what customer expecting- sales person to be intrested in helping. So he did this and that and it start working! Awesome. My husband purchased a new phone and he gave him a bunch of amazing presents like flash card and car charger and some other charger i dunno how you call it. Anyway Ali made or day. read more

Arash was able to connect me with the correct Verizon corporate rep after I had received incorrect information the night before. Not crazy about corporate but Arash provided a solution. read more

THE WORST SERVICE EVER in the RESTON VERIZON! We went in to an empty store to exchange two phones for a higher version. Bottom line is that the guy (Syed) that was allegedly helping wasn't any more interested in service than I am interested in cow manure! We asked a few questions and each time he didn't know the answer, he'd say "Let me check with my manager. I'll be right back." Well, "right back" was 15-20 minutes later. AND, to make matters worse, on the way to the manager's office, he would help any customer who came in the store! WTF?!!! Finally, after the 3rd issue couldn't be resolved by Syed, he said (of course) he would check with his manager. We stated that we would like to speak to the manager in person because obviously Syed couldn't answer our questions. Syed said, "Let me go get him." Another 20 minutes passed and Syed was off helping another customer. My husband went into the office where Syed had been and the next thing I know, this guys is opening the door and telling my husband "to get the fuck out". My husband said there is no sign on this door and I'm looking for the manager. The guy said, I don't give a fuck who you're looking for, get the fuck out. It wasn't enough for us to be beaten up by Verizon employees (2) but to have wasted over 90 minutes was absolutely ridiculous! WE WILL NEVER GO BACK. Next day, we went to Verizon, near Wegman's in Sterling. We were out of there in 10 minutes with 2 new phones in hand and great customer service. In comparison, walking into the Reston location versus the Wegman's location in Sterling is like be promoted from hell to heaven. read more

THE WORST! Syed changed my family plan, but couldn't tell me who it was, and had no recollection of the transaction that happened one day ago. I had the honor to speak to the manager, who was also useless. The only thing they could give me was a number that is on my family plan who doesn't have any authorization to change my plan. Be careful with your accounts here, they will let anyone get access to your account. The manager said they have strict security measures to get into accounts, but apparently they do not. I am contacting the fraud department, but also complaining to Verizon headquarters about this store, the manager, and Syed. No one should be able to make changes to your account and not have any information or some type of trail. They are lazy and do not help their customers. They did not even apologize. Stay away! Sharon Hopkins read more

WORST SERVICE OF MY LIFE!!!! I wish there was a - negative rating available!!! This was the worse service I've ever had in my life! Ive devoted sooo much money in Verizon and love every service i get from every Verizon ever !! BUT THIS WAS THE WORST SERVICE EVER !! The lady was so lazy was even sitting down when i got there barely wanted to help me ! She was extremely lazy to answer any of my questions about the phone i purchased with them!!!! Her response to my question " does it look like i work at apple" !!!!' What kind of customer service is that! She acted like i was a pointless customer :( i wish i never went to the Verizon in Reston and I recommend nobody going to it ! Please find another Verizon BESIDES THIS ONE!!!! read more

Just switched from Sprint and the experience was extremely smooth and seamless. Got the exact phones I needed for a much cheaper price than I thought. Ali is the best wireless service associate I've ever worked with. He listened to what i wanted carefully and helped me out with the whole process accordingly. He didn't try to sell me anything extra that I did not need. He kept me informed about all the available options but never pushed me into buying any of those. Definitely going to him again when it's time to upgrade or if I have any issues. I got a great deal on my phone trade ins and multiple credits, thanks to Verizon. Loving it! read more

The salesperson scratched the iPad while installing a glass cover protector. He would not take responsibility, and it is now June, we purchased in November, returned in November, still having problems related to this sale. Hopefully will be resolved soon. It turned out that they took in the returned iPad, but did not stop the charges for access therefore we had a $10.00 line charge for over 7 months till it was corrected. Bush league service. read more

I hope I can buy a new I phone online. I've been here 3 times and can't any intelligent help - I just want to buy a phone.

The people in this store are extremely rude and talk down to you. I had a very bad experience with my friend. My charger randomly broke and her screen on her phone was messing up. The man there said that the phone was supposed to be like that... we have the same phone and mine doesn't. They didn't give her the time of day to even figure out a solution. Lily Anne was the only pleasant one in the whole store. The rest were very pretentious and rushed read more

Zara was great! She had so much helpful information about using our phones and helped us save on our monthly bill. The whole process of upgrading our phones was a breeze. We recommend this Verizon store to all! read more

Verizon - Zara - Mobile Phones Near Me - Reston, Virginia

I went into Verizon yesterday with a goal to get a new phone! My old iphone that was almost as old as my 4 year old was on its last leg so I'd made up my mind it was time to seriously upgrade! I went in before lunch so there was really no one in the store yet. I was immediately greeted by a gentleman who asked how I could be helped and I cut to the chase. He told me where I could go to view the phone I was interested in and within seconds, Zara came over and introduced herself. She was very friendly as she asked me questions to best meet my needs. She was very engaging and personal which is something I look for in giving my business to anyone whether it be a sole proprietor or company. She asked me questions and provided great alternative solutions to meet my phone usage needs and did save me money. She explained why I might want to get x so I didn't have to pay extra to get y. She also let me know about their promotion on the free ellipsis tablet, the features and how I could use it. I immediately got excited because I wanted a new tablet for my business and really needed good wireless. It was a done deal once she explained what I was getting in the product and the wireless capability (timing is everything- on the tablet). She is a great sales person because she explained the benefits of the offerings with no pressure to buy which told me she knows what she is doing with confidence and is a good sales person. What I also liked about Zara's service was that she was very personable which allowed me to get to know her as a person. We actually had a conversation while she met my phone needs. I didn't feel like just another customer. I saved money, got great products that I needed for my business, and got good service because she took the time and she showed that she cared. I've read some of the other reviews here, including the only one negative review on her. All I can say is that for me, I had a great experience with Zara and my overall experience in the store this time and I've been there before and did not get the same service before and I shared that with her. And I've never met Zara before. In general, for me, in reading reviews before or after receiving service, I always look for a trend. If I see only one negative comment on a person, like here, I typically discount the negative one because it isn't substantiated enough for me. There just isn't enough info or the context of the negative review may leave me with some questions that don't support a decision to not take a closer look/make an informed decision to go to that place of business. Note that I also was in good spirits and friendly myself while there, and I believe that makes all the difference. I believe Zara and I built a good rapport in that time which is what I always want to do. I will be going back if I need assistance with my service or products! And I will ask for Zara! read more

Came in with a sim card problem. Wouldn't get phone calls or text and the brand-new phone was saying no Sim card. After long-term annoyances in Verizon Wireless stores, wasn't looking forward to the trip. But, this was an awesome experience. In and out of the store in 15 minutes. Completely helpful and fixed the phone. Kevin at the service desk was a great help! read more

I went in there to replace a broken phone. First person I met, an older man, was very condescending and patronizing. In an attempt to recaputure our discussion (?) he kept repeating "I'm hearing that..." followed by what he thought was an accurate statement by me. I was getting nowhere and left. Returning later, I avoided this first guy like the plague. The younger guy who assisted was great! I got what I needed quickly and then proceeded to the checkout phase. Here, I got more insulting treatment plus the "hustle" for options and equipment that I did not need or want. I had to tell him that what was on the counter was all I wanted, period. Finally, he said that I would receive a message "rating" him and that I should give him the highest rating possible because he had been so "nice". I hope this last guy has waken up from his dream by now... There's not enough room in Texas for that ego. read more

I switched from sprint where I had consistently bad customer service and the help from this store on three occi was excellent. So relieved to find a company and a store that puts customers first! read more

This is the worst customer service experience I have ever had. I was due for a phone upgrade and was helped fairly quickly. I picked out a phone, but it all went downhill from there. After my phone was gotten out from the back, the person who was assisting me started chatting it up with the other employees for a good 5 minutes while I stand there looking dumbfounded. Then he got quiet and I kept waiting for any words to be spoken, but none came for quite a while. All in all, I couldn't get my phone (which to be fair wasn't his fault), but I made sure not to come back here when I got my account issue settled out. I recommend you avoid this place at all cost and go to a store with better customer service!!! read more

Wasn't as bad as I anticipated from reading the reviews. Just took over an hour to get a new phone but the sales lady (not the one mentioned on here over and over again) did work to get every discount she could for me, which is always nice! read more

If i could give less than a 1 i would. The customer service at this store is horrid. The 3 times i have been here i have been treated with disrespect. Once i opened an account and the price of the phone went down $100 ten days from the date of purchase. They would not give the difference because the sales rep gave me "free" equipment but showed as if i received a discount and i paid for the accessories... another time my 2 month old phone stopped working and they would not give me a replacement without doing a 1 hour test even when the phone didn't turn on!!!! DO NOT GO TO THIS LOCATION! They will either lie to get a sale or not treat you like a person! Go to the store in fairoaks mall. Fantastic service there! read more

I'll be honest I was a little hesitant about coming here after reading all the reviews. So about two weeks ago my phone was stolen while traveling abroad. This obviously cost me hundreds of dollars and endless stress, but about 80% of that was alleviated by Ali N. I cannot say enough good things about this man--from his calm, polite demeanor to answering my 2000 questions (sorry!) with humor and patience to making sure I got the most out of my money. It was the first time I've dealt with a cell phone carrier and not felt like I was getting totally ripped off. That's a nice feeling. Thanks for all your help, Ali N!! You rule. read more

Verizon is a rip off. Customer service is poor. Getting answers on your account is difficult. Requested upgrade on existing phone, however, in store representative sets up new plan with insurance on a phone that does not exist. Time to switch companies. Overpriced, Poor Service. Confusing representative to trick you in to plan that services them not the consumer. read more

Prior to Feb 27th, 2014 I researched ways to reduce my monthly cost. I was paying $150-$160/month for two lines with unlimited talk/text 4GB shared data. I was trying to see if there was any way to reduce any of the cost because it was becoming expensive (specially with today's economy). So after talking to VZW reps in live chat and finally in store, they told me after enrolling into the EDGE program (one line was going to be an early EDGE upgrade,) my monthly would be in the $130-$140 range. I was content even if it was saving me a few bucks so I went ahead with it and upgraded both phones to the EDGE program. The stipulation in the store was I needed to trade-in both phones which I agreed to. So thinking I was saving a few bucks a month, I was a happy and content VZW customer....or so I thought. I just checked my most recent monthly statement and found out the there was not a decrease but an INCREASE!!! My monthly went from $150-$160 to $204!!!! Upon further investigating, I found out that the online VZW rep in live chat and both in store VZW employees failed to inform me that the cost per month was excluding the monthly installments/payments on each phone being in the EDGE program. It felt like they consciously omitted that information like greasy car salesmen sometimes do just to get the sale/commission. I've been talking to multiple VZW channels (Live Chat, Phone, Twitter) and to no avail, the issue is still unresolved. I am extremely upset to find this out just now. I feel like I got taken advantaged of. If I knew what I know now in the beginning, I would have NEVER enrolled into the EDGE program. I would have just upgraded the one line since it was up for an upgrade and waited on the other line to upgrade on the end contract date (OCT 2014.) I would have just done that and renewed a 2yr contract for both phones. Also to add, I was never ever given a date for the return policy. Though as a customer I should have been more attentive to the situation, they should have given me that information. The only glimpse of a possible solution was from working/talking with their Twitter (@VZWSupport.) Somehow they were able to bring my monthly down to $178 but I do not know what that includes. They offered me a "loyalty plan" at $162 but the data offered there is not what I want (Loyalty plan: Unlimited talk/text 2GB per phone line.) Yes I know I said above I had 4GB shared and technically that's 2GB per phone line but it covers both phone lines if one line goes over 2GB. Monthly my data usage stays below 3GB. I understand there's a 3GB plan but I want the buffer/bumper zone of 1GB in case we go over 3GB one month. My options that I'm left with (as told from multiple VZW reps) are as follows: 1. Get stuck paying higher monthly cost 2. Pay phone balance to get out of the EDGE program 3. Wait 30 days and 50% of phone balance and return the phones to go back to 2yr contracting. I'm not looking for a big discount or a great deal. I just want a fair price after this whole misleading mess. As of right now, I am unimpressed, frustrated, tired, angry, upset with Verizon. If I could, I would have left them Feb 27th, 2014. How is it that I, the customer, am paying for a VZW mistake because they consciously or unconsciously omitted the information on pricing? read more

I had an issue with my phone and car. "Haycee" fixed everything and believe me it was a challenge. She was knowledgeable and very patient and I was sooooo happy for her help. read more

My main complaint is their people don't know WTf they're talking about. They neglect to tell you about extra charges, lines, etc. the lines are also long. That gets a little irritating too..., read more

Pathetic! Worst experience EVER. One of the first in line this morning. Walk up to the counter and the "person" (I use that term loosely), says can I help you. Misnomer statement. She couldn't help a starving person at a buffet! I showed her the error I got on my SD card, and her response without any research is: Oh the card was wiped! Didn't see if tech support could help...said to call them? Then she laughed when i left the counter. I did turn around and say a few choice words. :) Why don't you just call your outlets sales stations as leave out ANY mention of service or customer service. You shorter zaftig person..you know who you are. read more

I had to wait quite a while to be able to ask a simple question... Where is the screen on my phone to view the POP3 settings? I was told I would have to call my email service (AOL) and ask them. The manner was so rude and this answer so ridiculous, I was speechless. Syed is to be avoided unless you like getting incompetent rude service. read more

I went to get a new phone and switched from iPhone to Google pix 3. Although it was done in a timely manner nobody showed me how to do anything on my new phone which is like a foreign object when your used to iPhone. I went back and asked for help and they were not able to do anything that was helpful to me..Verizon has always had bad customer service and they still do. Their the best carrier but their customer service sucks!!! I wouldn't go there looking for any help aside from paying for the phone you want! read more

Super slow and inefficient. Give your name to a guy with an iPad at the door, wait ten minutes for somebody to talk to, who sends you to somebody else. Go find another store. read more

Verizon is horrible. We use them at work and their internet goes off about four times a month. Then after 30-60 minutes getting through to customer service you get a run around about fixing the problem. I will never do business with them again....o crap, i have a verizon iPad so I'm stuck for a little while.. read more

I was serviced by Ms Sandy. She was very friendly and knowledgeable. I didn't know my passwords and she took her time to help me reset it. I felt very comfortable with her. She is the best. This was one of the best experiences I've had at Verizon Wireless. read more

I have been dealing with Verzion since Dec. 28, 2018. Today is Jan. 4, 2019 and still have not been able to get an adequate response. I signed up for Fios on the 31th after the company passed me to approximately six people and confirmed that everything was good to go all I needed to do was hang up and call back to set up an installation time. They said they could not transfer me. When I called back they said they lost the account that had taken them three and a half days to complete! But they said they could redo everything at a higher price! I have written to management, had one person respond but as of today. There is still no service. I do not recommend this company for anything! read more