10-6-2022 UPDATE Had a little issue with my phone, it's been…read moreacting up for the last couple weeks and today it just kept dropping all of my calls, so annoying. They were kind of busy but it didn't take long for me to meet Emily she was so helpful, and professional and figured out what was going on. Thank you Emily I do always seem to get the best who works at this particular store.

No customer service . They are pathetic they just want to sit there and do nothing. They send…read moreeveryone to the Apple Store. Lazy salesman.

I visited the Verizon store at 18251 N Pima Rd Ste F130, Scottsdale, AZ 85255 to upgrade my…read moreexisting phone line using a Verizon offer that was described to me as a device payoff with a free upgrade. The sales associate Sam represented this as a standard upgrade on my current line. After the order was submitted, I was then told that the phone had actually been placed on a new line and that the line would be canceled later. I did not approve any new lines. Sam stated this was done so the device could be shipped and kept as store stock in case of an issue. This was never disclosed upfront and is not what I agreed to. When I checked my account at home, I discovered multiple new orders and new lines that I never authorized. I repeatedly asked Sam to process this as an upgrade on my existing line and was ignored. I was also later told about in store service fees and charges that were never clearly explained before the transaction. Opening new lines and devices on a customer account without consent and claiming they will be canceled later is not acceptable. This exposes customers to billing, credit, and fraud risk and is a clear abuse of account access. I escalated this directly with Verizon fraud and legal to address the unauthorized activity. This was not a misunderstanding. It was misleading at best and fraudulent at worst. I strongly recommend customers carefully review their account activity if they do business at this location.

Worked with Payton today in Scottsdale store. So very fortunate to have such a knowledgeable person…read moreworking for you honestly it's so refreshing to have somebody who knows what they're doing. Take patients in time to help assist you if you had a 10 star review I'd give it.

I had a very concerning experience with this Verizon Wireless location that I feel needs immediate…read moreattention. During a visit to a store, an employee inserted a SIM card into my phone, asked for my account PIN to set me up, and then kept the SIM card, telling me I didn't need it. Shortly afterward, I began experiencing serious issues with my phone, including what sounded like eavesdropping or unauthorized access. I had someone check to see if I were imagining things and they too could hear it. I later contacted authorities and was advised that I may have been a victim of SIM swapping and fraud. This is a serious security issue that can expose personal and financial information. I attempted to resolve this directly with the store by calling and leaving a message for management, but never received a response. I also reached out to corporate in which they are working with me. I have since escalated the matter further due to the severity of the situation. What's especially concerning is the apparent lack of awareness among staff about how sensitive SIM cards and account PINs are. Mishandling this information can cause significant harm to customers. As a result of this incident, I now feel forced to replace my phone entirely and take additional steps to secure my personal information. I strongly urge Verizon to investigate this situation thoroughly, improve employee training on security protocols, and ensure customers are protected from potential fraud.

From the moment I walked into the Verizon store, I was immediately greeted by everyone…read more I was assisted by Durrell who was absolutely amazing. He was patient, knowledgeable, and genuinely took the time to help me without making me feel rushed. I came in needing help with my charger, and he made the whole process so easy. He explained my options, made sure I got exactly what I needed. He also answered all my questions about my current plan and made sure I understood everything before I left. Safe to say... I found my store and tech guy! I'll definitely be coming back because of the level of service I received.

Well they had my desktop tower for a week. The hard drive was full and they were supposed to move…read moredata from the c drive to the d drive. Well they claimed the d drive was full but it wasn't. I fact it had never been used. So they claimed when I showed up a week later that they called me to tell me the work was completed. When in fact they never did anything at all. I'm very unhappy with the lack of communication or any work they did.

I took my phone into the 7th st/Bell location and worked with Paul. Paul was very personable,…read moreattentive and knowledgeable!! He had me in and out within 30 minutes. He made my day solving my problem with my screen with ease. THANK YOU so much, Paul!! Vanessa

Great service. My cellphone was nearly useless from viruses. Jayson got rid of the viruses and my…read morephone now works great. Jayson kept me un-the-know about his progress. He did a great job. I definitely recommend him & the company to solve any cellphone issues.

I had a terrible experience with Asurion. I brought my phone in because it wasn't charging…read moreproperly. They told me the charging port was dirty and that cleaning it would fix the issue. When I picked it up, the problem still wasn't fixed. I went back and explained that none of my chargers were working with the phone. Instead of diagnosing the phone, they tried to tell me that every single one of my chargers needed to be replaced and insisted there was nothing wrong with the phone. That makes no sense. Clearly, the issue is with the phone, not every charger I own. They didn't actually repair anything and didn't take responsibility for the unresolved problem. I paid for a "repair" that was not done, and now I still have a phone that won't charge. Very disappointed with the service and lack of effort to actually fix the issue

I walked into this AT&T store fully expecting a routine and transactional experience... and walked…read moreout genuinely impressed by how exceptional the customer service was. Jasmine who helped me yesterday was hands-down one of the best customer service professionals I've encountered especially in this industry. Sheknowledgeable, calm, funny, and incredibly sharp. Nothing felt rushed, nothing felt scripted, and at no point did I feel like I was being "sold" anything. Instead, I felt like someone was actually on my side, helping me make the right decision. She explained everything clearly, anticipated questions before I even asked them, and handled a situation that could have been frustrating with total professionalism and grace. On top of that, her personality made the whole interaction enjoyable, Jasmine was the kind of person who makes you think, "This is how customer service should be." What really stood out is that she treated me like a human being, not an account number. That's rare these days. She listened, she cared, and she absolutely knew her stuff. Jasmine definitely made me happy being at&T customer

Came here to charge my phone cause it was nearly dead . Vehicle charger was stolen and I'm about 15…read moremiles from home . First guy had absolutely no issue letting use a charger . Then manager came in about 10 mins later followed by another employee. Manager lacks customer service aparently because he told one of the employees to tell me I had to leave that I can't charge my phone and no one can be in the store without buying something . I've never had any issue if I needed to charge my phone at an att store before . Especially since I've had service with them for so long . Mind you absolutely no one was in the store . Not a single customer besides me . It's been dead since I walked in and it's been 30 mins.

1 star. I brought my phone in for a back screen repair. The technician named Kenny took it to the…read moreback without ever confirming what I needed or examining the phone in front of me, then told me it'd be 30 minutes. When I picked it up, he had repaired the front screen which was already fine and left the back screen, the actual problem, untouched. It became an even bigger headache from there. The repair somehow got tangled up with my phone insurance claim, and I've spent hours trying to sort it out. I would not recommend this shop. Confirm exactly what they're fixing, in writing, before you hand over your device.

I had a great experience! It took about 20 minutes and they replaced my frozen screen. I don't know…read morewhy there's so many bad reviews. I highly recommend this place. They seem to have done a really good job and I'm so happy to have a working phone! Thx guys