I've never had an issue with Cox at our new location. The guys who set up the boxes were pretty friendly and it's been smooth sailing since. Our last house had a bunch of issues, and when we called support it was a bunch of people who barely spoke English. Let's hope we don't have that experience again. read more

Worst customer service ever on the phone! We have 20 years of experience with Cox Cable and the price just keeps going up. When you call to lower the price, the may go down about $20. Then several months later it goes right back up. We finally cancelled service. That rep was nice and of course tried to win us back with lower prices. Nope our minds are made. We will get a check for the balance. However in reviewing our address, it was incorrect. We called Cox and the rep could not change anything because our account was closed!!! Is this not ridiculous?? I finally was able make changes online. There's several companies providing the internet service now in the area which was not the case 20 years ago. We are using one of them and are much happier. Wish we had made the change sooner! read more

Any time you call in you get someone who cannot do anything except read the screen. They are utterly unhelpful, worthless, and do not listen in any way. Took me an hour to cancel my account because they kept saying "I totally understand" and then proceeded to continue trying to sell me services after I told them that there was NOTHING that would keep me with them. read more

The worst ISP ever. (And I have over 15 years of experience with them) Dog sat at my friends house with Centurylink fiber and had 500mbs down and up. Back at my house with Cox "fiber" and I'm back to 100 mbs down and 15mps up. Don't forget the frequent packet loss and 15-30 minute outages several times a day. I complained to the FCC in 2024 and they sent out a couple trucks to "fix" the nodes that were overwhelmed because of construction but we are still here in 2025 with appalling service. Customer service replies rotate from blaming you, blaming your equipment or turning off the support line when there's an outage. Only when I reached out to the FCC did something happen. Arizona corporate commission could care less about the Centurylink/Cox duopoly in Phoenix. Get Centurylink or Google fiber if you can. Cox will ruin your day. read more

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I've been with cox for 15years. Over the past couple years the customer service is beyond terrible! Charge for things that are supposed to free with plan. I've had reprensiatives hang up on me after asking for a supervisor. They do not care about their customers at all. I've been dealing with the same problem for almost 2 months. Still no results. Not a happy customer. read more

had them on auto pay. They canceled my auto pay and charged a late fee for a c-card that was used on the account for years, was in excellent standing. I used the same card on file to pay the bill as I canceled them. I paid in full on the day of cancellation. They sent an additional bill for $25 for a late fee. They are one of the worst. Glad to be rid of them. read more

Tried to disconnect service and use the chat and that was painfully slow that I ended the chat as I was 15 min and they take 3 mint for each response and by 15 me had still not established that I was in fact their customer so they could start the service disconnect. But they kept interjecting questions about adding services and how many computers or items connected. Such total BS. Then tried online and I am another 14 min here listening to horrific music and still no human on the line. All other utilities have it so you can self service and cancel on your own in 2 minutes but not COX. This is beyond frustrating. They are a big fat zero!!! Totally disgusted with them! I wish there were true viable other sources for internet that is not based on satellites. Update - 5/19 - Still a 1 or better yet - 0 They pass you off and wait forever to ask questions and hardly answer the questions. Absolutely worthless!!! read more

Replaced Arizona Networks with Cox after Arizona Networks speed degrade and lots of latency forced me to look for alternatives. There are not a lot of choices where we live in Florence. A couple of phone calls and saying NO to their mobile service got me a decent rate and fast install. Their mobile service piggybacks on Verizon cellular that has poor service in our area. The install time came and went with no tech. He showed up late but did a decent job on the installation. I used the iPhone and tweak the network setup to my liking. If you run multiple networks like I do, each network name has to be unique. Chat GPT AI was my best friend fixing a couple of problems. Very fast connections now with more than enough bandwidth for my home. I like having fiber all the way to router from the backbone. Their communications be better especially dispatch for techs. The iPhone app is decent. Say no enough times and you can get a competitive rate. Happy so far read more

Cox Cable - Router on its shelf - Television Stations Near Me - Scottsdale, Arizona

Expensive and out of control. I was told the only way to reduce my bill was to sign up for the Cox Cellular Phone service for a discount on all other serviced. In other words, I believe that Cox is increasing monthly service bills in the hope that a customer will sign up for an unwanted cellular phone service. I believe that this practice is both unethical and potentially illegal. Someone from the State of Arizona needs to clampdown on Cox. read more

ZERO should be the rating, worst customer service in the business! no phone numbers to call, service techs have no idea what they are doing and let's talk about Chat... or not , out of country agents who have no idea what they are talking about .... read more

About the worst cable service I've ever had. I've used Spectrum. I've used DIRECTV. These people are clowns and they really should be driven out of this town after having one service call to locate the router which is in the garage. It was decided by the technician that the router should be moved to a location inside the house closer to the backyard. We scheduled a time one to 2 PM in August the hottest time of the year. The technician shows up, not his fault, saying he can't go into an attic in the afternoon. I tell him everybody knew this was a router change Location from the garage into the home, which would require going into the attic. Why in the heck they would schedule an afternoon call and Made me wait all afternoon for this tech to show up only to send him away within two minutes. We'll schedule you tomorrow for 8 to 10 I said 10 o'clock 10 o'clock you won't be able to get in the attic. It'll be too hot. You better make it eight OK 8 to 10 he says. Whatever.! Report back after tomorrow, my advice. Try anything else but Cox I'm not in a contract so I'll be searching. I just got here from North Carolina and I love Scottsdale Peace read more

I concur with most of the complaints here. I've had Roadrunner, Adelphi and Spectrum, and all were hands-down 500x better than Cox, which sucks its namesake. We're having Connection Fiber install their wares in our community in Mesa. Once done, probably in November, I'm returning my modem to Cox and washing my hands of them. When they try to pressure me into staying with them, which they RELENTLESSLY do, I will calmly state that a) they have my modem, b) I've taken video of my dropping it off with them, and c) I am no longer paying my bill. read more

Started with Cox in June if this year, two days ago internet started playing on/ off games. I tried to call customer service however there is no after hours service, my service is down until they open on Monday. Called customers service and got the run around. Cox has the worst reliability and the customer service to back that up. I changed providers this morning, Cox is the worst. read more

Have Cox internet and get about a 8% increase every year. They offered me mobile phone service to help offset the cost. Exactly 1 year later, 10% increase. I am done! All this company knows how to do is continue to jack up the rates. Time to switch!!!!! read more

I have been with Cox for over 20 years. They provide excellent internet service, usually. 2 years ago I was paying around $50 a month for internet services. My current bill was $150. It tripled in two years. I called customer service and talked to some Indian who went by the name of "Mike". He assured me my bill was going to be lowered to $66 a month, which to me is fair. My problem is that unless I called and made some noise they would keep jacking my rate. As soon as I complained they lowered the lowered the rate. Just a scam. How many people are they charging $150 a month because they didn't call and complain? read more

We switched from Dish Network to Cox Cable when Dish kept failing during Tornado Warnings. THIS EVENING, when we have a Tornado Warning with a reported tornado on the ground, 30-miles out and headed directly for us .. COX CABLE GOES OUT!! Cox Internet (and thus, my cell phone) DIES and we're LEFT WITH NOTHING, in REAL TIME, as a the rotating storm system barrels down us. I'M FK'ING DONE WITH COX!! read more

Cox is horrible. Once a promo is up they treat their loyal customers like crap and you have to fight so hard to get another deal. We had some miscommunication with cox and thought we fixed the issue but they charged us $165 a month for the past 3 months and when I found out after calling every month they said there is nothing they can do about decreasing the rate. We are using T-Mobile home internet now. Plus cox has way too many outages to be able to charge that much. read more

WORST CUSTOMER SERVICE EVER!! Cox is the biggest rip off artist I've ever experienced!! My homeowners won't allow any other service but cox SUCKS!! read more

After being an internet customer for over 20 years, I decided to change providers. Tired of the on/off serviced high prices and they are going up agin next bill. Over the years I have called to see if they could do anything for a longtime customer and nada. Now they want to offer me a "deal." I have been on hold for 39 minutes waiting to cancel my service. He tried to convince me to stay and after I said No, I have already switched and am happy with my new provider, he said he'd have to cancel me and here I am still waiting. Ridiculous. read more

Cox's tech people are good, but their customer service is the worst I've ever encountered anywhere. If you have a question, prepare to waste 4 hours trying to get it answered while they delay answering their phone, put you on hold, and disconnect you, or transfer you somewhere else and disconnect you. You will NEVER get an answer. I'm moving and Cox is insisting that I return the modem and TWO cable boxes when I only have one TV. Even the supervisors can't figure this out. They can't even tell me if I have been billed to rent this phantom equipment, they claim I have. Worst customer service anywhere. I've wasted 4 hours and have been disconnected by Cox 6 times. Never again. read more

I switched over for the iohone promo and never got it. Transfer pin they gave me did not work and my issue was in the notes. When I finally was able to transfer they said I was late by 1 day so tough luck. I've worked in customer service and have never heard such a thing where they basically tell you "nobody will help you and sh&t happens" its crazy. Nobody should switch to Cox. Im in process of finding another carrier. read more

If you pay for the extra support and reach a human, they usually can help. If not, they will shunt you to online chat and you will need a long time to get fixed. read more

Internet frequently went out. No support. When we mailed the modem back they claim to have never received it, despite the UPS tracking that verified delivery. They charged us $250 for a $50 modem that we returned to them! Still fighting over charge. read more

I would give Cox zero stars. System completely died, called Cox to send out a tech to replace-upgrade and they show up with NO equipment, fixed nothing. On with them again to get someone who can actually repair the problem. Unbelievably horrible customer service. To top it off they charged a $75 service call fee. Use any other cable, satellite or streaming company. I then went to Cox store to get equipment late in the day. Go figure 1 of the four cable boxes was dead. 2 days after replacing my box with a new contour box, it died. How does this company stay in business ?!?! read more

Frequent internet outage for a company that is charging a lot for internet connection.

There service is poor, There customer service is beyond terrible. They want to take advantage of there customers and cheat them out of there money. Each month my bill kept going up and up I could not understand why. Example from July to Aug my bill went from 189.21 to 199.45 with no explanation of understanding as to why. Then when I closed and went to another company they said they took off 117.45 and there was a remaining balance of 81.64. The bill had no break down of why or how they came to this number. Beware of this company. read more

Worst internet on the planet. 150 a month and every single day internet goes down for hours. Call customer service wait on hold for 40min. Just to get hung up on. Their only helping to tell you to reboot then it works for 10 min then out again. Complete nightmare dealing with these people and their garbage internet. Most reliable network my a#%. read more

We moved into a new location. We've moved before with the same equipment with no problem. Now we cannot access any of our purchased shows. Been given the run around for a month now. Same BS from Tech support. They won't refund the purchases we've made over many years. Done with Cox. Will be filing a lawsuit against them. Horrible company! read more

Absolutely Horrible!!! DO NOT SIGN UP FOR SERVICE. I paid for service online but did not get to set up a profile, when I tried to make a profile, it asked for a password, never set up a profile. Started a chat with a customer service tep, explained issue, he sent an email to take a selfie and to show valid identity, completed. Rep would not reset acct and give a temporary pass word. Over 30 min in the chat. Called and my wife did not know the answers to the security question, so they would not assist her, she works out of state on assignment. They are requiring her to come into a office to get a refund. I spent 45 min on the phone explaining that she is out of town, they sent a email saying we cant get a refund. They have literally stolen our deposit money​..We want to Cancel the service we never received due to a horrible website process. read more

What a joke. I spend 20+ minutes on chat. My issue was not resolved. I am paying for 1000 mbps. Speed test shows 67 mpbs. The customer service is non existent. read more

doesn't work half the time. WOULD NIT RECOMMEND!!! I always spend $100 a month for this shit quality.

Worst cable company ever! Rates are outrageous and customer service is even worse. Never again.

Infuriating that I only have one option for internet and it's cox. Speeds are so slow 1.06, that it won't even connect. Only option... 75 dollars technician visit and upgrade my plan to double speed. oooh, 2 mbps, I'm overwhelmed... Such a scam. read more

Could I possibly give less than one star? Cox is more than slow, and disregards whenever you as a client want some credit for disconnections. Certain apartment buildings only encourage to connect Cox as sole internet provider, which pushed clients like me to assume that Cox is a trusted networ. Moreover, when severing business relationships Cox pretends you owe a month in advance! Needless to say, Cox will pursue the month ahead through debt collectors. So, be wary about Cox. read more

I was at this N Scottsdale Cox Store yesterday. After a 2 hour wait I encountered an extremely rude and arrogant customer service representative by the name of Bryce. First, he started asking for my personal information amidst all the the many people also waiting. I asked nicely if we could move to one of the two open desks avaible to review my personal information and issues. He flatly said, " NO". Then I requested his assistance in providing a new package because my existing plan would be expiring next Monday. Bryce then stated he couldn't make any changes/ updates to my plan until my current plan expired next week. Meaning I needed return to the store and wait another two hours before I could change my plan. Bryce just didn't want to help at all. Again, he was extremely rude, arrogant and non caring. I've been a Cox Communications customer for over 25 years and have two Cox accounts both here in Arizona and one in Rhode Island. I've never been treated so disrespectful as I was yesterday.... read more

COX cable is the worst. For the last 5 nights my cable drips out for no reason around 1am. It stays out for at least 3 or 4 hours. I sleep during the day and work at night so I'd like to come home and watch a little TV at night. I go to the COX app and it always says no issues in my area. OK so am I imagining that my cable isn't working. Oh by the way it's fiber optic. So anyone thinking about going that direction with COX, don't! read more

Cox is just trying to run the clock out. They know their service is overpriced, outdated and offer nothing that you couldn't get for free. Prices continues to climb. Switch now to Roku or similar. read more

Horrible internet service in Phoenix AZ. Frequent outages of up to 24 hrs!!! Whenever I called to get an update from technical support, the automated answering hangs up the call And I haven't seen any press releases, letting us know what's been going on over the past few months read more

If I could give zero stars, I would. After months of paying over $200 a month in data overage charges, I found out during cancellation that Cox offers an unlimited data plan for $50/month -- but only if you specifically ask for it. They never mentioned this once. This lack of transparency feels incredibly predatory. Why wouldn't they proactively offer the more cost-effective option, especially to long-time customers clearly exceeding their data cap? Between the hidden plans, the poor customer service, and the feeling of being taken advantage of, I've had enough. I've switched providers and couldn't be happier. If you're with Cox, check your plan and ask questions. Don't assume they have your best interest in mind -- they don't. read more

We have been customers for 20+ years and continue to struggle with appropriate speed/connection.