I am so done with Cox. I signed up for Fiber and the day I did my internet stopped. I told them their system shut me down as a customer, then said they would "put me on a wait list" because I had a fiber appt 5 days later. Unreal. Five days later the fiber guy comes and does the install and it works for 30 mins then completely shuts down. Most likely because of the same reason. They told me that my router was toast, so I went and bought a new one that night. Still did not work. My problem with Cox is that it is never their fuck up, it is always the consumer. So, I am day 6 with no internet and I pay my bill each month religously, but I won't get 6 months credit. I really cannot wait until the bandwidth gets better and I switch over to Starlink. This should not be how someone who never missed a payment for 25 years should be treated. F-ing pissed. read more

I've been a Cox Internet subscriber since 2016 and partially for cable TV and phone services. In general, Internet services have been trouble-free with minimal downtime and speeds varying intermittently as can be expected. However, customer services & customer retention have been unsatisfactory and was the main reason I decided to leave for Wyyerd Internet. Cox sent me email notices indicating no data limits with no additional costs would be extended to me for a two year period. I then began to receive texts indicating that I am X percent towards my data limits which caused me to investigate why. Customer Retention found an email they sent me confirming unlimited data as a gift to me and sent a ticket to provide unlimited data. I was told by this person that she would call me the following day to assure me that the data caps were removed. No one called. What they promised me fell through. Called two more times and was tersely told that the system will not accommodate unlimited data and no one had the authority to override the system to allow the discounted price they promised me. However, they did offer me the regular upgrade to unlimited data (from $90 to $130 per month). My beef is this - when a Cox representative quoted me the discounted monthly price of $90 @ month for unlimited data, they reniged on what they said and refused to do anything about it. This is a bad business practice to promise a customer a perked price and later say they cannot do it. The credibility of Cox has gone downhill and despite their technical capabilities to provide fair Internet continuity, I simply do not trust this business for any of my communications or streaming needs. Buyer beware and make sure you get everything in writing. read more

Cox cable has the absolute worst service and is way overpriced. You get absolutely no help from the customer service department, just run arounds and excuses. Slow internet speed with a large price tag. read more

nightmare signed up for basic internet service few months ago, tomorrow will have a tech out AGAIN, three times since installed, two times to get installed, ABSOLUTE GARBARGE signal this fiber optic, my speed AGAIN is UNDER 1mbps, poorly trained and equipped field technicians, on my fourth tower and second wall unit, or is it the third wall unit?, seriously lost count all their equipment, ABSOLUTE GARBAGE, staff at store as poorly trained and unhelpful as the techs they send out CONSIDER YOURSELF WARNED read more

This company is absolutely atrocious. Whenever I encounter any issue, my only option is to text a foreign representative who has no accountability for their actions. After experiencing non-stop outages since signing up for the service, I was forced to order a replacement modem to avoid paying $70 for a technician visit. Constantly resetting my modem became routine, and each time I contacted tech support via text, they would merely attempt to reset my router and try to upsell me on internet services. This has been, hands down, the worst experience I've ever had with any company. To add insult to injury, when I followed up a week and a half after ordering the replacement modem, I discovered they hadn't even sent it out. I plan to file complaints with the FCC and BBB. read more

They are horrible! Constant outages, terrible connection and I even got a new router put in and it's still garbage! I canceled my cable and just kept the wifi because of their surprisingly high rates and now they have raised the wifi from$60 to $80 over night. I wish I could get Verizon in my area. They are the best! As soon as it becomes available, it's bye bye Cox! read more

Cox is literally the worst. The customer service representatives don't even help and they're forever giving new reasons why your bill has gone up it's ridiculous. Probably gonna take my business elsewhere because I'm getting really tired of this company. I've been with this company for about four years now, and I've had nothing but problems from day one I switched to the unlimited payment because my bill was going up and up and up and up so I was thinking that OK if I do this, it won't go up very much and the lady had that customer representative know all said that that's not true. OK because you were there in my conversation, weren't you? I swear this company needs some change. read more

They get one star because that's the lest I can leave. Here's the deal. Figure out another option. Cox sucks. Their DVR system is the most frustrating thing i have ever had to endure in this space. I pay over 250 a month to these clowns, but will not be for much longer. DO NOT give them your money. You will regret it, if you do. BTW, customer service is no help and can only give attitude. I am sure they hate the company, too. read more

I see that I am one of many people giving Cox a one-star review. Why did I do this? Cox contacted us about fiber, came out to run the line and told us to call to schedule installation. So I sat on hold for 43 minutes when they dropped the call. I'm not inclined to call back for two reasons: 1. I see another review above that had the same problem but lots worse - seven times dropped after waiting two hours?!! Wow. That is really bad. 2. We still have service so it's not like we're missing out (although we won't get the super-fast service). I'm just so angry at a company that purports to be doing something good, asks you to call and then doesn't answer the phone and in fact, hangs up on you!! Not acceptable, Cox. You are a terrible company and I'm so glad we no longer have your cable service - just internet. If there were an alternative, I'd take it but unfortunately, you are the fastest. Just why can't you treat people better? Unfortunately, Cox hasn't claimed this site so they will never see this review. And they won't care. read more

The absolute worst customer care and service I've ever experienced! I literally just cancelled this service because not only are they rude but the most disconnected and disrespectful staff members I have ever experienced. Worst value for your money and most importantly the level of care is horrible! read more

Make the internet work. It constantly goes out. Ive been a customer for more that 20 years and it has just gotton worse. My internet is very unreliable. read more

Absolute garbage. I moved out of my last apartment on May 30, but then got billed for June and July. My accounts been closed, but my card got auto-billed regardless, and I've now called about 5 times (separate days, each call a long obnoxious experience of being passed like a hot potato to various departments, having to re-explain my issue to each new person)... several official requests for refunds of my stolen money submitted... all subsequently denied by management with no satisfactory explanation, prompting a new call. Cox literally just billed me for months I was no longer living there, the internet box UNPLUGGED... stole my money and refuses to refund me. Insult to injury, I get an exhausting frustrating runaround every time I try to address it. I will be filing a complaint with the Better Business Bureau. read more

Horrible customer service and horrible service. They just want your money and could care less about the service, there is no one else so who are you going to use!!! read more

No. Their customer service is outsourced oversees to people who can't help. Waste of time.

My Cox internet has been down for over 24 hours with no good explanation or resolution provided. Cox Communications is now a monopoly in the state of Arizona that does not care about providing any type of "service" to their customers. All they care about is the almighty dollar and sucking every dollar and cent out of every customer! Their Customer service and Retention departments are a nightmare to deal with. Update on 11/15/23: Congratulations @CoxHelp & @CoxComm on becoming the ABSOLUTE WORST service provider in the entire state of AZ! 3 days now with no internet, no eta, & no explanation in our neighborhood. Can't wait til services with my new provider get turned on so I can finally cancel @CoxComm!! read more

Cox Cable - Television Stations Near Me - Scottsdale, Arizona

They overcharge you and now they're charging me $100 late fee for being just 9 days late. Cox is a financial rip off.

Their customer service sucks. You can barely hear the customer support on the phone, and they will absolutely waste all of your time. I have been trying to set up my wifi for THREE HOURS. If I had any other option than Cox (comes with my apartment), I would choose any other wifi company! read more

has the worst customer service. can't get in touch with an actual service rep. Tried the chat 4 times and got disconnected each time

Horrible service and charges $25 if the autopay does not go through. Will never use their services again. customer service is terrible.

This is the worst possible company you could want to have ever have to deal with. In my experience., They will tell you anything on the phone to get the money and get you off the phone. I was told I didn't need to hand in an obsolete modem, but then, when I renewed the service a month later, they billed me $140. I feel now and will forever feel they screwed me out of the money. More than that, the service is intermittent and there's very little help other than an app allows you to reset your equipment. If we didn't have monsoon winds here in Phoenix, I would recommend one of the dish companies. So if you're in Phoenix, I feel like we're stuck in a rock and a hard place. Just my opinion, for what it's worth. Did the reset, and the service still fades in and out. Cox is real good about charging a premium price but they often deliver a very substandard service and product. read more

Whatever you do, do NOT sign up for services with Cox unless you stalk your bill. Not once, but twice, they are billing me for something that (1) was paid for previously and (2) something my complex told them to bill them for read more

Horrible service. Overpriced for minimal service and customer service sucks They just raised my bill and wouldn't negotiate even though I've been a customer for a long time read more

If I could give 0 stars I would give 0. It is very unfortunate as I have been a cox customer for 7 of the 8 years I have lived in an area where cox communications is provided. i knew my promotions were ending in late March and early April of 2024. Because of this I contacted cox in the early new year and was told to call back. I called back on 3-11 and spoke with a gentleman who at the time I thought was extremely helpful, only to find out he was deceitful. I also spoke with a woman on 3/11 to reconfirm my price and she too confirmed my price of $228.63 a month as long as I commit to two more years with cox. I said sure, no problem. Fast forward to today, April 23 2024 and I receive a bill for $258 + Netflix addition. My bill is $30 more than agreed upon. I contacted the retention department TWICE only to be told they can only help me if I switch to a cox mobile device. I was told by all reps in retention department that "my supervisor is on leave" and "there are no supervisors available." I said I would happily wait and was again told I have to call back for a supervisor. it must be company policy to not transfer to a supervisor. I also asked for an email of a manager director or anyone in leadership and was told they cannot provide. I will be cancelling my services asap and using Verizon wifi services or centurylink if they are available. STAY AWAY, An Extremely disappointed and soon to be former cox customer. read more

Poor service. Almost daily loss of internet connection. Poor customer service. Just stay very far away from Cox. I was a Cox subscriber for multiple years. I was tied to Cox since I had no other provider available. T-Mobile started servicing my area and I subscribed. The monthly service price is less than half of Cox. My day usually started with having to reconnect with Cox. Sometimes it would take 15 minutes. Sometime it took much longer. Then, usually 2 or more times a day it disconnected. Start the process all over. A dependable internet is mandatory in today's world. Cox never seemed to understand that. Every time I contacted Cox I was given the sane possible solutions. No luck there. I signed up with T-Mobile as soon as it was available. I've had NO disconnects in the approximately three months with T-mobile. Great job T-Mobile! I had a credit balance on my Cox account and wanted my balance sent to me. I had to call 8 to 10 times. It took about 45 days and way too much time to finally get my money back. I had a credit balance because I had auto pay and just paid a little extra each month in case Cox raised my monthly bill without telling me - which happened several times. Surprisingly, Cox gets very upset if bills are not paid promptly! Overall, I've been exceptionally pleased with T-Mobile. I no longer have to check my connection each morning! I get a long string and two tin cans before I'd go back to Cox. Stay away from Cox. read more

Cox cable- Chandler area near Arizona Ave & Pecos. I learned today that Cox communications will only provide their customers credit when their system is down by calling them. So instead of proving the customer a credit because their system is down automatically, you need to call them. Cox had been down so much in area I am receiving a credit of $120 which is ridiculous that I had to initiate the credit. I hope anybody that reads this message calls her Cox and receives a credit for their downtime. The FCC should look into this. This is wrong. read more

Cox offered me $15 off my internet plan if I took their mobile plan. My first bill did not reflect that. I called AND chatted with them but they basically said my bill stays as is and the discount is the monthly modem charge. This was not how they pitched it. Spent over an hour on the phone. Acct rep Rachel said my plan is outdated. I've only had it for 3 weeks. She said I now have to take the 300mbps for the same price as the "old" 100mbps plan. So the $50 wifi they offered that was said to me by in-store and on the phone that would come down to $35 was not true because per Rachel the plan was $65 with a $15 discount on the monthly modem fee. I feel like a ran in circles for an hour and got nothing accomplished. Cox is a big fraud. read more

Cox cable and internet was about the only available provider in my area. Reviews were fairly decent, so I had them install the gateway. I dumped Cox cable as the price kept going up and am just using Cox for internet. They've been having severe issues over the past three weeks or so, and the system is down for several minutes or hours. Today, it's down for four hours. I'm trying to run a small business and I wished that I'd never had Cox install their system in my house. Highly, highly, recommend going somewhere else instead of Cox. This is unacceptable read more

I have been using their internet and mobile for all of FOUR HOURS TOPS.......... Maybe less. Already had my account hacked????? I mean cool an order was cancelled before it shipped but wtf......... not worth it At all. Now I see why the gave a big credit for switching. Now I lost my plan I was on on Verizon that I was grandfathered in on. Now if I go back I don't have that plan anymore.......... I'm livid rn.......... read more

Cox Cable - Television Stations Near Me - Scottsdale, Arizona

I am giving them NO STARS. I have spent 20+ hours on the phone with them this week. Paid $200 , made 3 trips to the Cox store has a service tech scheduled to come to the house today, now on the phone with them to find out they cancelled my service call. They have surpassed the highest level of incompetence imaginable read more

Horrific customer service as every customer has noted. Expensive for low quality service. Just pray you never need to engage with them beyond the website, it is very unpleasant. Hopefully they go out of business soon as everyone abandons cable. read more

Deserves 0 starts. These people are a bunch of scammers with poor business practices. I've been with Cox since 2020 and signed up for WiFi for $70 a month, that is all I have through them. It was brought to my attention that they were in fact charging me $186 a month and they told me it was because my promotion ended in September of 2023. I was never talked to about a promotion or the fact that it had ended. I escalated this to their executive team and the woman I spoke with Sharon, what a joke that was. Completely defensive and said they emailed me, I asked for her to send me proof of the email.. you think I got one??? NOPE! Their shady business practices explain why they just got sued for $13MM and yet they are STILL scamming consumers and not taking accountability. Do not sign up with them.. they will promise you one thing and the next thing you know your bill continues to increase. read more

Would give 0 stars if able. Cox used to be good, reliable, hardly had a reason to interact with them. But that seems to all be gone now. Their connection reliability is next to 0, at this point I've had a full months worth of outages with no explanation, and I had to fight with them for a prorate of my bill. Now, every single morning and most days I am without internet for 3+ hours at a time. Their 'customer support' is a joke. No one can give any details, they just parrot back messages on the app. Oh, and then when you complain about the connection being unreliable, they suggest to UPGRADE! They want more money for crappy service. Im already overpaying for the speed I have, and cant even use it half the time! Other providers can't get to my neighborhood fast enough. I will be done with them forever once fiber gets set up. Worst experience I've ever had with a company like this. I will make sure the next place I move has another provider available, I will never deal with these people again. read more

Horrible company in everyway possible, look for anyone else. Way more expensive, and constant outages, horrible service, and they will constantly jack up the price and take things away or add additional restrictions to your plan out of the blue with no notice or sign off. They give you a decent deal to get you in the door and on contract and then just screw you from there. When you call in they could care less, been a loyal customer for 10 years and I am paying double what a brand new customer would pay? Later, they used to be the only option. Now there are a ton of internet providers and tv providers and streaming service, you would have to be insane to go with cox. Can get more at half the price. Oh yeah and after they jacked up my prices 2 years ago when I called in to change my plan, the woman completely lied to me about what I would get when I renewed with her. Not falling into that trap again, I am done. They are charging me almost double then when I signed up 5 years ago. Almost $300 for internet and basic cable, they offered to take off $26 so basically instead of being triple the cost of the competitors, now they are just 2.8 times the competitors. What a joke. read more

Being in the industry, I have a bit more respect for what goes into this kind of service & it isn't easy whatsoever. However- what you deliver is everything & ultimately what it all comes down to. That being said- I've used Cox for MANY years. Dating back to 2006. Did a brief stint with a couple of competitors, ultimately came back because the service was lesser, even if Cox came in a smidge higher in rates. I've had the high speed internet package, mid-tier for the last two years currently, actually just transferred service when moving- I had competitive offers, but stuck with Cox. I also work from home so rely on internet- huge aspect. They aren't perfect- not a single provider is. You aren't going to experience any less outages, hiccups or headaches with any other provider, that's just a fact. Each time I've had an outage, it's as simple as requesting a text update on the longevity & restoral. After service has been restored, you can simply call & ask for a credit for the duration of the outage, so you're not paying for service you didn't receive. The agents have always been kind & reasonable on assisting those inquiries. Don't abuse it. I have not had any issues aside from occasional outages in my specific area. No equipment problems- it's pretty smooth being easy enough to call or pay online. Any discrepancy I question on my bill, always quickly resolved with a simple call. Most recently I moved & needed to transfer service. Again- super easy. I scheduled the transfer date. Option to have tech on site to re-install or opt to manual without tech. I opted for tech (no charge) to make sure all was in check. The tech actually showed up early & did a thorough inspection test after reinstall. In & out less than 20 minutes. Not a single issue with the transfer & current bill was forwarded as requested, still keeping me at my current plan/rate. Yes, there are some issues as there is with pretty much any major corporation. Cox services the ENTIRE Phoenix area including a lot of areas others have not expanded or refuse to touch- so they're also doing their best behind the scenes to make sure you have services provided. I can't complain about an outage bound to happen once in a while when I do get consistent & high speed internet without issue on the regular. The price is worth it for the quality of network. It certainly does stand out comparing to others. They've been consistent in good service/support so when you have limited options, you're going to go with who delivers the best. This is what I consider the better option. read more

Terrible customer service. Terrible inconstant services. I have the best of the best internet equipment. But none of that makes a difference if cox always has outages. Monopoly of a company. Joke. Go out of business and rot please and thank you read more

Horrible! Internet and cable are constantly down for hours, impacting those who work from home but Cox doesn't care. They won't even answer the phone The bills are always increasing. Cox Creep is consistent. This last month our bill increased by over $100 without reason and without warning. Looking for a new provider for both! Loyal customers of 20 years do not matter! read more

To be fair, the cable and internet signals rarely dropped on me. So that was a positive, but after twenty years of using Cox and watching the price increase exponentially over that time I just finally had to cut the cord and let them go. I went with a Starlink dish, which provides both my internet and cable for about a hundred bucks a month after buying the dish and a few Roku boxes. Here are my issues with Cox: The price was crazy high. Most people don't have land line phones anymore, but if you undo the bundle that they offer you a "deal" on than the prices of the internet and cable go up individually. So either way they are locking in your price. I also found out after about the first seven years of paying for high speed internet that they were throttling the speed because they had it set to go through at the speed the original modem they provided to me could handle. When I got a new modem which ran faster, they kept the internet speeds throttled at the original modems capability. So for about five years I was paying for speeds they weren't providing me, even though they were the ones who installed the new modem. Lastly, while I said that the wifi rarely dropped out on me, which was true, even with their high speed giga blast (whatever) wifi that I was paying for, the download times suuuuuucked! I would call them and they would tell me it was an issue on my end because they were showing that everything was working perfect on theirs. The speed tests I was running showed that this was not the case though. So yeah, cutting the cord can be a p.i.t.a. but after finally biting the bullet and doing it I am glad to be rid of Cox. Oh, and the Starlink internet speeds are about three times as fast. To be clear, I have four laptops/desktops in my house, three phones and four tv's all running without any difficulty. I am happy to say that I just don't see that I'm going to be missing my Cox services all that much. read more

We requested a technician to come out due to several internet and cable outages the appointment was setup between 3-5 the technician was a no-show so we called at 5:15 and was told the appointment was setup between 5-7 and the technician didn't show up until 7:11 unfortunately we had to leave for dinner couldn't wait any longer considering all the 1-star reviews this is no surprise a simple call to let us know what's going on would have been nice read more

Cox communications Cox communications needs to have a bundled package for seniors who can choose what channels they want to watch and not have to have hundreds of channels that they don't watch and they need to lower it for senior citizens on fixed incomes ! We're switching over to another company for our cable and Internet due to the fact that I called them and they can't lower it at all and we're on the second to lowest package the lowest package I would get 12 channels not good Cox communications do better in my community of 2500 people were all getting together and you're gonna lose a lot of customers! read more

Cox has the worst customer service. It's like they flat out do not care about service. If my husband was more tech savvy I would dump them!