Have never had an issue, and customer service has always been very quick(under 10 mins) and resloved any questions. Thank you Nicki! for you assistance on a simple question. read more

We moved over from Cox Communications about a year ago. Cox was HORRIBLE! Wyyred made our move so simple! Wyyerd's Customer Service was pleasant to work with and they were able to provide an affordable monthly plan for both Internet and VOIP. No equipment rental fee! No up-charges or hidden fees. They had us connected and running within three (3) days (first available appointment). We have only had to call Tech Support twice: 1. Intermittent Connectivity (due to torrential storm weather about six months ago) 2. Questions about Mobile App Both times, Tech Support was ON THEIR GAME and took care of us quickly. We are really pleased with our experience as Wyyerd customers and will continue to refer more business to them in the future!!! read more

Coming into our community without letting the residents know that their property and the community property will be torn up with, very likely, damage to irrigation and drainage. These 'for profit' public utilities should have to prove they are wanted and needed in a community rather than just show up and start digging. read more

Rocky has been the most helpful person! He is great and deserves a raise! Excellent customer service! The service itself has been a small hassle, but Rocky has kept me confident that everything will be resolved and has been extremely accommodating and attentive to the situation! The customer service with this company is great! read more

Review update, initially I was having trouble with Wyyerd for my fiber wire burial. After a few weeks of detailed emails, the main Manager was able to assist and clear up all of my issues. Definitely satisfied with the turn around and hope that they may schedule and respond accordingly for each client to avoid issues. Since day 1 the internet service itself has been excellent and I recommend giving them a try! Thank you again Team Wyyerd. read more

I've had Wyyred since it was first installed in Sun City West. It easily outperformed Cox and I haven't experienced any outages. Halleluiah. Today, I contacted Wyyred Tech support and was helped by an exceptional Tech representative, NICKI, in San Diego. My computer was up and running in under one minute. NICKI Thank You. read more

Day 6 and not one person from Wyyred has bothered to come out and fix the huge sink holes on my front side yard and no one has repaired the drip system that they broke up while digging holes on my side yard WITHOUT MY CONSENT. Not one returned phone call, no returned emails; nothing! I will take them to court. I have a ton of documentation and pictures of all of the damage they caused. They are liable for ALL damages including the huge sinkholes, busted drip system and thousands of dollars of dead landscaping that will happen because after 4 days NO ONE HAS BOTHERED TO REPAIR ANY OF THE DAMAGE. They will be sorry that they destroyed the wrong person's yard and grading. Zero accountability. read more

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Arturo Castro did an amazing job installing our panel making look clean and did a professional job,was respectful and professional we are happy with the done he did read more

Wyyerd Fiber - Internet Service Providers Near Me - Surprise, Arizona

The internet started out great for several months. But there have been at least 4 total blackouts in the last couple weeks, lasting HOURS! This affects my job tremendously and is not an inconvenience I can keep dealing with. I hated Cox, but they never had these issues... Also, I have getting charged for an upgraded internet speed that I don't have. I've yet to get a response back from my several submitted question forms. Not sure what has happened with this company recently. read more

We didn't hire them directly, but they dug in our yard for an installation around July 4th. After a storm, sinkholes formed in our yard. We immediately contacted them, sent pictures and initially things were smooth. Although they attempted some repairs, thproblems remain, and they've since stopped responding to our calls and emails. read more

Wyyerd Fiber - Internet Service Providers Near Me - Surprise, Arizona

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On 11/12/25 when we were out of town Wyyred came out and dug up our drainage pipe while they were installing wiring for new neighbors homes. When they were done with the wire box install they just left our drainage pipe out didn't re burry it. When we returned home we contacted them and they denied it wasn't them. We sent them the security videos we had showing their truck and their people doing it and after many calls and them viewing the videos, they said they would send a supervisor out to look at it, but never did. After many calls with the same results ( we'll send someone out) nothing ever happened. On 12/18/25 we got a call from Andrew asking if it had been resolved and if he could close the ticket. We told him nothing had been done, no supervisor not pipe replacement. He said he would escalate the ticket. 1/8/26 another call from Andrew again we told him still nothing, no call, no supervisor no re burry of drainage pipe, once again he said he would escalate the ticket and get someone ur right away. It is 3/8/26 and still nothing from Wyyred. We are now looking for a new internet service because if this is the customer service they offer I don't want it. Very disappointed in the company and the supervisor, management service. Internets ok but better hope you don't need customer service from them because it doesn't happen. And if you ever see a truck outside your home you should go out and watch everything there doing on your propert. We were never notified, by mail, phone call or email or text that they were coming out to tear up our landscaping. Still to this day it looks like they left it. read more

Wyyerd Fiber - Clearly their truck - Internet Service Providers Near Me - Surprise, Arizona

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Had install , did not work as fast as cox had many drops. I called and canceled 2 days later. Now 2 months later I am getting a bill for 2 weeks for $62.00 . Wow and they are not willing to assist as I got an email back directly telling me I owe $62.00 due to equipment was dropped off 12 days later. Thank you for horrible customer service @ jennifer.berresford@wyyerd.com read more

Horrible Company- They installed their fiber wire in our community and caused over a million dollars in damages! They need to be reported to both state and federal government as they did this against the will of the community and despite the evidence of large craters showing up everywhere Wyyerd turned their back on every homeowner. Don't let them install in your neighborhood. You'll regret it. read more

Wyyerd Fiber - Internet Service Providers Near Me - Surprise, Arizona

Very happy with the service. Reliable and FAST! Price is right and I am happy to be able to tell Cox where they can go. Cox has never truly been awesome, so finally happy. This is no baloney internet. read more

A Perfect 10 for Wyyred Fiber I'm a real customer--Thomas Scharrer--and I've never felt more valued by an internet company. From Juan Augilar (my rep) to James (my installer), every interaction felt like family. No pressure when I made a mistake on my application Honest billing--unlike Cox, T-Mobile, or Verizon Stellar support from sales to tech Wyyred didn't just connect my home--they restored my faith in customer service. Thank you for keeping my family online and treating us with respect. Wyyred Fiber, you've earned this. Thank you Juan Augilar my rep and James my installer. read more

Wyyerd Fiber - Professional install Thanks James hope it was not to hot up in the attic. - Internet Service Providers Near Me - Surprise, Arizona

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Love the Wi-Fi service. It's pretty awesome. Even though it does get spotty at some point. But it's not that bad. If you are thinking of. Moving or wanting to get a new Internet service provider. Go with that. Me and my family love it. read more

I wanted this service to be better than Cox here in Buckeye. But after a week and a half I turned off their services and returned their devices. Internet was good for one day. After that it was choppy all the time. Too many tech support calls. No call back like I was promised for a technician to show up. Was told the internet rarely goes out. It went out right before I'm starting my work at 4am. Enough was enough. Bad first impression. read more

Wyyred is fine when it is up and running, when it goes down is the problem. My internet went down about 1 PM on a Friday afternoon. I checked ever thing i could Router etc: and notified Wyyred about 2 PM. They said that it would be Sunday afternoon before they could get a repair man out. A man came out Sunday and did a temporary fix and said it would be 24 to 48 hours to do a permanent fix. So 72 to 96 hours before I could depend on it. Decide yourself. Henry L. read more

Goes out at night, every other week, for 3-4 days at a time (1am to 6am). Some customers get an email notification that it'll be out due to updates and that it will come back up at 6am but there are a lot of customers who work from home and need it prior to 6am. I want to also point out that they are new to the neighborhood in Buckeye AZ so I'm sure this is a big part of it but it is still very disappointing that there are so many outages. read more

Do not trust this company. I requested an installation for my new build home and they confirmed this could be done on the Saturday I moved in. It's now Tuesday and i'm still without internet. I've called their reps everyday because my spouse and I work from home and it's effecting our jobs now. I finally got an answer today that the install would take 2-3 weeks! If I had known that I would have just gone with Cox. Luckily I called Cox and they are able to come out this week to install (no digging up my yard needed!). I canceled my install with Wyyred thankfully before they had the chance to destroy my yard. However, when I asked them to confirm they would not dig in my yard they would not confirm this and said they still will likely come out to dig on our utility easement anyway which they have the right to do apparently. They've completely ruined the first week in our new home as first time home buyers don't trust them. They might be cheaper than Cox but you get what you pay for. read more

I have never had so much problems with my WiFi until I switched to fiber. It constantly turns off by itself, with no fix. DO NOT BUY THIS BULLSHIT read more

I had my Wyyerd installed on Monday and the entire process went smoothly! The technician Isaac was right on time , super respectful, knowledgeable and friendly. He asked for permission before places any of the devices around the house and gave advice on best places to get the best coverage for my home usage. The process took less time than I expected due to his efficiency and he even helped me download the app and set up the WiFi connection before he left. Moving is such a pain , but when you have a easy and helpful processes like this , it makes a big difference! Go Wyyerd for your great service and technicians! read more

We switched from Cox internet to Wyyerd after that brought the fiber optic to our community / neighborhood in Sun City Festival. The connection by the Wyyerd service technician was simple and quick. The connection for our TV's, and other devices were good, but right away the quality of our cell phone dropped to roughly 30%. The calls either never connected, were sporadic, or never connection on the inbound and outbound calls. The first call to Wyyerd about the issue identified that we weren't connection to our 5G. My though was that the turned 5G on when we called and complained... We after two weeks of being connected to 5G, there is little to no improvement. Be weary Sun City Festival users, the Wyyred cell phone connection is poor at best. read more

At first I was happy to have Wyyred. But today our internet went down and there is not a soul to contact until Tuesday after Christmas. Today is Friday. There is a huge sink hole by the Wyyerd box they put in the ground when installing fiber in our area. I had asked them to fix it 2 weeks ago. They said they would. Now, it's raining and the whole section is flooding and no service is even coming into our house. So, while I hate CoX at least I can get a hold of people 24/7. This seems pretty customary to have some kind of support available for a business that is new and needs to troubleshoot issues. If I had known this was going to happen I would have not done the switch. read more

This company is HORRIBLE. They are RUINING multiple properties around town without any dignity or compensation. They dig wherever they want, ruining trees, landscaping, and anything they need to just for their fiber. Even creating SINKHOLES...NO permission, no advisory, NOTHING. Avoid them at ALL costs. read more

Wyrred is the worst we had in our house. Only one computer can connect and everything else is a hit or run.

We had Wyyerd fibre out yesterday to install our system , Sean from AHA did the installation and he did a fantastic job installing and explaing how the system works , very professional in how he installed the system , 5 Star Rating For this install Garry H read more

Believe the bad reviews! I'm going back to Cox! This company is garbage! Spotty internet, kept getting all these weird "prove you're human" puzzles and things when I'd visit my normal websites like Reddit, Facebook, TikTok, etc. Couldn't get logged in because I'd get tripped up on those puzzles, then my facebook acct got suspended I guess because of all the failed login attempts? Who knows??? All I do know is I never had any of these issues when I was with Cox and Wyyred wasn't interested in helping me with a resolution, so that tells me they do not value their customers. I was told this would be an easy fix by one of their customer service reps, but obviously not! What a complete waste of time!!! read more

Latest update 12/13/24 Decided to give them another chance after having their service when it first released which was awful. However, now the service is preforming much better . I belive they have updated their signal services because now i can have my parents stream their international channels without any issues . So far so good if anything changes will update post. read more

Internet is decent. Fair pricing but they lie to you to get your business. Sale rep (Juan A) comes to your home and offers you cheap and high speed internet with a 7 day free trial. Called Cox to cancel and they gave us a better price to stay with them. Called Wyyerd and they said that there was no 7 day free trial and that if we canceled, that we would have to pay the current charges and return the equipment at their store. Now we are stuck with paying a bill that was supposed to be a free trial and now we got to go and drop off their equipment too. Gas ain't cheap I predict they won't be in business for long. read more

Wyyerd installer showed up 2 hours early unannounced I told him I wanted the connection were my current Cox connection is in the center of my house He didn't think he could He said your house is wired with coax and was surprised I had completed the initial install doc which disclosed this He asked if I had a tall enough ladder to get to the eave of my house because he didn't I'm not going to have someone install things when they themselves don't have the proper equipment They also left their line next to my house They are cheaper then Cox They don't seem to know what they are doing read more

Wyyerd Fiber - Internet Service Providers Near Me - Surprise, Arizona

Great internet choice. Professional install and easy transition for all of our wireless network connections. Reasonable cost of $65. a month for 300 mbs up and down. Very reliable for the last 5 months. read more

Switched from cox. Amazing company my bill is the same every month and the internet is outstanding runs my 2 gaming pcs, home security, multiple tvs and other smart appliances with no problems at all or outages read more

The internet was actually pretty fast but they knocked out power to part of my home during installation and couldn't fix it after a few attempts once they finally responded and came to look at it... So I had an extension chord running through my living room for months. I recently moved out of the home and had to pay a few hundred dollars to my rental company for wyyrd messing up the electrical power so that sucks. Overall good internet but wish I wouldn't have purchased wyyrd and saved myself the headache and loss of my deposit. read more

Had an issue ever since the Peoria outage on Tuesday, March 25th. Zona did everything possible to get us back online over the phone. They ended up having to send someone out to fix the issue and it was!! They sent Nathan Haro, who in my estimation, should be recognized as a huge asset for WYYERD. He new everything there was to know about everything with the issue we were having and fixed it in no time. We're back up and running, thanks to Nathan! We would highly recommend WYYERD and Service Tech Nathan Haro! read more

Really nice people, silly fast internet. Enough said. Installation folks were really nice, took me through the entire process. They provide their own wireless router for free if you want it. I've had their service for a couple of months now. Amazingly stable and responsive. I will never go back to Cox Cable! read more

Wyyerd Fiber - Blazing fast internet. - Internet Service Providers Near Me - Surprise, Arizona

We first moved to Arizona about 5 years ago and rented a house in Vistancia. Coming from comcast in Nor-Cal, we were familiar with the look and feel of Cox (which are both part of NCC media) so we went with them. I had a great comcast plan back in CA but I got lucky and was "grand-fathered" in. Cox, similar to the comcast plans my family had to deal with, had started to limit bandwidth. Insane. Remember the days if someone had Wifi or a business did you would hop on the network so you wouldn't have to worry about data overages with your Cell phone plan? Insane that it has reversed. I work from home, have 3 boys who all play online games as well as dozens of small smart devices, TVs, etc. I wanted to go with a high speed plan but then I found out we had to pay $50 EXTRA a month just to have unlimited internet. So I was only able to go with the 500down (don't get me started on the Up with COX.) Zona (now Wyyerd) sent us a flyer at our rental home in Vistancia with a great rate for 1gig down/1gig up. I asked about the limit of bandwidth and the cost for unlimited and was surprised there wasn't any! Nor do they throttle any services if you reach a certain data impact. I can tell you this is true as we've had some insane months when it comes to usage. We were happy with Zona at our time in Vistancia and loved the service. We then bought our first home in Surprise just near the 303. Unfortunately, the only ISP available was Cox. Any other option like satellite, T-mobile, small ISP's that still use old technology, etc. were just not going to be fast enough. So we were stuck with cox again. Well, as of last Monday, we are back with Zona/Wyyerd as they just got their services up! I had a little bit of a hiccup with the tech who came out (the sales rep who scheduled the install didn't communicate I wanted an additional access point/mesh router.) The tech did not have any on him and said he would wait in his truck until his supervisor delivered him one. We went to grab a pizza for 15 minutes but when we got home, he was no longer there and we didn't get a text, call or note. I called in to let them know and they got a senior tech out right away. Jeff was awesome. They tested every device, got 2 mesh routers set-up, and my expectations were met. I'm glad to be back as a customer and not on COX! read more

Best switch ever! Faster, clearer, cheaper! My install was so easy and Charles was so neat and organized. Charles helped set up all my devices before leaving to make sure things work. Excellent service! read more

I cannot speak for the quality of the service but I can for the quality of individuals working at the company. Our neighborhood is currently undergoing the necessary work for the system and Wyyred has been excellent with communication about each step. The workers have been courteous and attentive (e.g. my husband was blocked in when he was headed to work and the workers immediately moved the vehicle). Lastly, I called to verify that an area of my sidewalk would be fixed with a smooth concrete (currently, a temporary asphalt patch is on it) and was assured it would be by a polite and confident professional. Thank you as we have been through various kinds of maintenance and upkeeps and whatnots but Wyyred has been the smoothest. read more

We were very happy to have Wyyerd installed. However, since initial installation, we have had to connect the three thermostats in our house, the ring doorbell and the printer. It has been a headache especially with the thermostats which took hours on the phone with the manufacturer. This is a brand new neighborhood in which Wyyerd was pre-installed. Every home has the same thermostats and ring doorbells. The installers should be trained about how to connect those in order to assist the homeowner. read more