There was 1 person working and a line to be helped by that person. When we were 2nd in line, a…read moreperson walked in and straight up to the staff member. She started helping them without redirecting them to the line that had formed. We just left.

Having employees call back and fix the issues they created by trying to get commission.read more

Total scam artists. Traded in IPhone for new iphone. Just noticed they did not give us credit for…read morethe trade in at all. Will go argue with them to get this reversed, but not happy. Also my wife was convinced to get some other options which so far we have not been able to get to work at all, like Disney. We were also charged some add'l service fee above and beyond the new iphone launch. Shoulda walked out. Disgusted.

Paola, the manager was amazing! Greeted me as soon as I entered…read more She did a quick and easy process for my carrier transfer. Moving from T-mobile to Verizon was the best thing to do.

Zahori and Yarely were very helpful. They answered all our questions. Very clean. No issues…read more Quick service.

This was probably the worst customer service experience, we have ever experienced. Seriously, this…read moreis not free service. We paid full price there. The two female workers were so lost when it comes to attending to customers. I still can't believe how the one female just was horrible. And I can't believe cricket hires people like this I mean, how well do you screen these so called representatives. Do you actually speak to these people before you hire them and have them represent your company? I pray and recommend you do a better job at that. Unbelievable, the two females at this store were absolutely horrible

If I could give them a 10 star review I would the salesmans name was Jack he help me out on the…read morebest deal on a phone for my daughter he also got me the best deal on a phone case and charger I would highly recommend this business for anyone looking for a phone service or new phone.

I ordered some items on Wish to be picked up. When I arived at 17:56 (had some trouble parking),…read morethey had already closed. This was still in their business hours, yet the store was dark and empty, and locked.

i took my elderly brother into the The Apple Exchange to find a used computer and David was very…read morehelpful. We returned the next week, to upgrade and get an even better computer. Again, David helped us and this time he was even more dedicated to solving our issues. He was warm and helpful. I highly recommend David and THE APPLE EXCHANGE when you're looking for a quality used Apple product

Very responsive and polite. They were able to get the charging port cleaned out and on my way the…read moresame day! Great service, clean store and would go back if I ever needed this kind of service.

Honest and was able to fix my phone within a day. What more can you ask for? Will definitely be…read moreback for my next repair.

I took my iPhone in to have the screen repaired. Mike was very knowledgeable, kind and honest when…read moreit came to the repairs my phone needed. He took the time to explain the process and even gave me some pointers and advice on how to keep my phone running smoothly longer. The cost to repair was very affordable too. I will definitely be going back to have my other devices repaired!

Kai took great care of myself and my daughter. These guys were amazing. Took care of us in 20…read moreminutes. Replacing a screen on a brand new iPhone Come check these guys out they're amazing. Thank you.

DO NOT GO HERE ! I went here to get my phone fixed and they…read moredid not fix it properly . they replaced it with a faulty screen. it had lines all over it . I asked if they could fix my phone, trying to work with them and see if they could redeem themselves for the poor service and I was told I needed to pay again for them to fix the mistake they made. which is completely absurd considering they didn't do the right job in the first place. I then asked for a refund which was refused so I had to put in a dispute. THEY WILL NOT PROPERLY FIX YOUR PHONE AND THEY WILL STILL KEEP YOUR MONEY . PLEASE GO ELSEWHERE. This place is a sham.