They close at 19:00, but Yelp says 18:00. I came in around 17:30 and the place was packed with people waiting. I came to pick up my new modem. They appeared to have three or four staff working. Nobody said anything when I walked in. They told people that came in after me to sign in. I'm not sure how long all the waits were, and the check in kiosk wasn't helpful at letting you know. Surprise, they have a check in after you enter that just says Hello on the front. Apparently you can get Cox Mobile as low as $30 per line for up to five lines. The black Friday steal allows you to get an iPhone 17 Pro on them with eligible trade in, must be why the sales person kept trying to get me to get one. I wasn't impressed with the assistance online, so I wasn't expecting much from the store. After my name was called the person tried to sell me a phone. I know it would lower my price, but I don't need an additional phone, even a burner though I'm sure some people could use that. They've got music playing pretty loud, so I couldn't hear the associate too well. Once my name was called, about twenty minutes later, I spent about five minutes with the associate. I need to return my old modem within 10 days, but he told me I could just pay for it. I'm sure my many years of renting it paid for a couple of them. read more

Cox Authorized Retailer - iPhone display - Internet Service Providers Near Me - Glendale, Arizona

Worst customer experience every!! Transferred me to 3 different representatives to ask the same questions and wouldn't cancel my service then the guy said he's gonna transfer me again and hung up on me. So now I have to go to store to cancel !! So annoyed read more

Beware of the free phone. There are many connections on this one. Plus third party payments.

I was only trying to set up internet, when Rafael at the Olive and 51st ave store in Phoenix Arizona set me up for a "promotion" that I never wanted. He LIED!!!! straight to my face about what the one time fees are. He told me they're a fee of setting up the internet. Which are actually fees to pay for a Homelife camera I never wanted. It added up to nearly $130. When the actual price of the internet (which was not disclosed) was $49.99. It's only been three days since I've set up my account with cox and I'm planing on switching providers unless this issue is resolved. I just received my first bill, and it was for $196.51 when it should have been $49.99. Absolutely horrible customer service and not a single ounce of transparency. If I wanted to be lied to I would have just gone to a dealership. read more

Cox Authorized Retailer - $49.99- Internet Total due for items I did not want- $146.52 Total due for items I did want- $49.99 - Internet Service Providers Near Me - Glendale, Arizona

Jaziel HOOKED me up by: 1) Getting my new phone connected to COX when the idiots at Cox CService could not be bothered to help and transferred me for 2 hours last night. 2) He took a couple minutes and showed me how I'm overpaying in one area and got that fixed. SUPER smart and patient person! It took him 10 minutes. STELLAR read more

Jacob hooked it up and made switching my services to my new apartment simple and easy. Thank You Jacob !

I just want to say thank you to Christopher! He was so kind and helpful I need to return some equipment he made the process fast and easy and he looked into my account on how high my bill was for just internet before I asked he immediately found me a better internet bundle that suited my wallet thank you so much read more

To clarify, this review is NOT on Cox Communications as a service but instead a review on this location. The staff here are fast yet efficient workers. They're able to manage their time well especially when there is a sudden burst of customers. Always friendly and helpful staff at this location. I just went in today to turn in some of my Cox business phone system parts. I was in and out in no time. Love that! Plus, the gentleman that helped me was able to quickly help me identify which cable cords were mine and that I could keep. I appreciated the help since HDMI cables, Ethernet cords, etc can be pricey and this will be nice to have a back up. read more

Cox Authorized Retailer - Store interior - Internet Service Providers Near Me - Glendale, Arizona

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On 05/30/18 at approximately 6pm, I went to COX to pay my monthly $92.00 bill that I've been paying for over a year. I told the lady is there any ways to have my bill cheaper? Maybe the online deal? She said "that's only for new customers." So is it possible to maybe like cancel and sign up because I think $92.00 is ridiculous. She laughed and her co worker that was next to her; bald, skinny, tattooed up sleeve, white male laughed with her at me. Seriously? You guys know that $92.00 is expensive and won't even help. Customer service here is so disrespectful! read more

COX I am currently paying $86 for 150mb of high speed internet service, which in reality has been more around 30-50mb if it's working, which working is a 20% success rate at that. I have called and chatted to customer service seeking a resolution to my slow and spotty Internet at least 4 times since February 15th and have been blown off getting a prewritten generic answer "Due to COVID the increase of people working from home has caused our services to not be reliable". Which I get it, COX was not prepared for the large amounts of people using the internet all at once but let me tell you what else they are not prepared to stop doing and that's taking your overpriced monthly payment... right? So I asked polity to all the representatives to please be credited for the months of spotty service and again I get the generic answer. "Our system will automatically refund you for any problems or outages I am unable to refund you" which let me assure you their system will refund you $5 if you're lucky and only take in consideration of 10% of the actual outages. Keep in mind I'm paying almost $100 a month for Internet that is not usable at all... due I get to say. "sorry I'm not paying this month because you did not supply our agreed product I purchased?" NO they will shut you off. Oh can I switch service providers? NO they own the contract for my neighborhood no other service providers are allowed to provide quality services in their area... As we speak I'm sitting on my couch on my cell phone writing this Because guess what there is no Internet again. So what does it take for me to get what I pay for? Spamming every social media outlet telling all my friends maybe protesting? Will see where this goes I will keep you all posted thanks for listening to me vent. Stay safe GOD Bless you all. read more

I had the best customer experience with Randy at this location. He helped me return old equipment, asked me how much i was currently paying a month, he was able to help me save $30 each month plus a home camera. He was very nice and professional, and took the time to review my account and found a way to help me more than I expected. I was a personal banker for 7 yrs and I was always used to looking for opportunities in addition to servicing customers needs and I feel he did the exact same this. Wonderful experience overall. I plan to stay with cox for a very long time, thanks to this young man. Good job Randy!!! I hope you get a raise and your hard work is noticed by leadership. read more

They sure don't know how to keep distant during covid19, then they start playing blame game that the Chino spread the virus... What a bunch of ignorance. BTW, they gave me a hard time to return the package from Cox that never open. Whoa...... read more

Cox Authorized Retailer - Talks about keeping distant during covid19... A bunch of ignorant.... - Internet Service Providers Near Me - Glendale, Arizona

This company I would stay away from. We bought a bundle through Cox for the home but we have a business inside the home where we got internet, phone and TV. They didn't have the courtesy to tell us the phones were not working and the router isn't working. We called and cannot get anyone here until Saturday. Have to go to FedEx Kinkos to do much of my work thanks to the interruption of service. We couldn't even call 911 for any emergencies from the house phone. Thanks Cox for your incompetence read more

COX "Suckers"!!! I have been without service for 11 days! I run my business from my home...but have no recourse from these idiots. I'm told these stores are "independent" so they have no control, and are just here as a front to sell this shitty "service"! Paid extra for MLB pkg(missed World Series), paid extra for nothing! This company is more than a huge disappointment...they are taking money for service they are not providing. Please do not use this company, like me...a fool! I'm in the process of yanking all their equipment from my home and want to throw it thru their front window! My vote for worst company ever! read more

Nobody gave me a straight answer as to why my bill changed never cancelled my service and wait times for this company is very poor

Cox has the worst customer service!! They sure do not communicate when it comes to scheduling you to start services. I had an appointment today to install Internet, cable and the security system and when the technician came he said he was not able to install the security system due to Covid because they cannot come in the house. Which is understandable, but they should've warned me that security systems were not being installed until next month! I called customer service to schedule the security system installation (AGAIN) and the guy that helped me gave me the first appointment they had and told me they would install this Saturday!!! ( i thought they weren't installing until next month) No communication between the departments whatsoever!!!! read more

It would sure be nice if the hours indicated on your websight were the same as the hours you are actually open. Wasted trip

Honestly, worst place I have been to. Randy has set-up my Cox accounts twice and messed them up both. Added telephone services when not asked, approved services noting that "the price would stay the same man so it's worth it" when indeed it was an additional cost, and then my account being canceled after 10 days (which we are only on day seven & it's canceled?) for an error on their end. Oh and did I mention not once was I notified that my account would be canceled. In my opinion this man should not be selling anything on the floor and be re-trained to properly help customers. I'm not sure if he is trying to get his sales quota up or something, but it has been nothing but hell working with him/Cox. Very disappointed in this location. read more

How could a big company like cox increase your bill by 80.00 dollars in times like these and say they can not do anything about it. They are just greedy. Can't wait till no of need them. Some smart kid will developed away to get what we need with out them can't wait. What a greedy company. read more

Today I had to call cox cable, a total of 5 times, now don't get me wrong I know a majority of these people are probably smarter than me, even though I do have my questions sometimes. In any event all of these phone calls were completely fruitless. If I paid my bill they way they service my three tv's, they would be all over me and be very upset, but I'm supposed to be happy. Thank you for nothing Cox cable. read more

The employees there had no respect for their customers. Me and my husband we're only asking questions and one of the lady's there had such attitude with us. I find this place so unprofessional. Hopefully management can do something about it. read more

This is the worst place to go they told me I was on a "promotion" and I told them I'm not interested I don't use cable only WiFi and they told me to try it for a month at least so I agreed and now I'm on a 1 year contract. The guy told me I was free to drop the cable after a month was a complete lie and the installer made damages to my wall. read more

What a difference a location makes. So glad to say this COX does it my way. Professional, proficient, polite and prompt. No double talk, No making me feel like they are doing me a favor by acknowledging my existence. I want to thank the Assistant Manager Tyler Williams for being so friendly and informative and especially Lesley for making me feel not only comfortable and welcome but also for going 110 above and beyond. TAKE HEED COX ON BELL ROAD, (the woman there are fine) but the guys are a pain and so much so I will not return to pay my monthly bills there. I would rather drive across town where I receive friendly vibes instead of BS. read more

I have been a loyal customer of Cox Communications since it was Dimension Cable. Here I'm the valley. I won't go into the NUMEROUS complaints I have had over the years BUT this weekend I finally made the change to CenturyLink. I have had it with the poor connection. I used to pay over $200 per month for the whole shebang but last year decided that internet was enough. My bill was still $80 per month and has gone up twice since then. The connection was terrible but I stupidly kept paying for it. Today I called to have the service cut off on the 24th which is when CenturyLink will install and those hateful little devil's went ahead and cut me off right away. Well good luck COX you are no longer my problem. I will be paying $55 for life and if they only work half the time will still be a better bargain. read more

Well I've had Cox cable and Internet for quite a few years. And my bill is going up up up! I'm going to look at other companies for my cable TV! I called Cox and asked for a customer care and I just got a salesman and he said my bill that's really high now is the best year I'm going to get. I am looking to drop Cox cable I'll keep my cox Internet! You call them they don't even try to work with you! read more

Just wanted to say the service we received from Juan Hernandez was outstanding! He offered us a deal we could not pass up. We also are not tech savvy but he never made us feel dumb and took all the time we needed to make the new information clear! Thank you Juan you're the Best, (In case you forgot)! read more

Cox had such a monopoly that clearly shows the greed of the company. The $89.00 package was never $89. Add phone, internet, tv=$99 & change + 30 in taxes, FEES, & blah blah blah = approximately $120.00 I wasted so much time with customer service. They tell you they will call you back but they don't. Second bill and I cancelled my service. I initially was going to just cancel television and phone and they told me that my internet was $89. I said nope I'm not buying into the Monopoly. And before I cancelled the internet I asked him about the $39 internet that I saw on the internet. He said oh that's for new customers. Cox is such a scam!!!! The greed is so so obvious!! read more

Not impressed at all with this service. WiFi barely works and they take forever to respond with a solution. We've paid for cox for a year now and without ANY notice, they increase our bill $30/month. They say it has to do with a promotion ending? Again, with no warning whatsoever. Is this how they repay long term customers? By raising their bills without notice. Our apartment complex has a contact with cox so we are forced to use their service otherwise we wouldn't. read more

This store has messed up more stuff with my account than I have ever seen. Though they are nice and friendly, it appears they really don't know what they are doing. After editing my service a few times and changing equipment, they don't properly update their systems so I'm still being charged for equipment I turned in months go. For another situation they added my account in their system twice so during activation they spent several hours trying to figure it out. And when I activated new equipment they gave me equipment that wasn't comparable with my services which caused much confusion for the Cox operator when trying to call in for technical assistance. Cox has been a nightmare since resigning up. I wouldn't recommend their services and definitely stay away from this store if you don't want any issues with your account in the future. read more

****"Buyer Be Aware"*****, this location is only about making money, no interest of the customer at all. Came to this location to sign up for internet only, the sales agent Lily placed me on some type of Promo that she alleged would be cheaper than internet only and stated that she would issue a credit onto my account for the duration of the promo that was to last for 3 months, gave me a bag of equipment that I have not used because allegedly a tech was coming to install and never did, I only use the internet since that is the only thing I knew how to connect. Long story short, I Paid almost $300 in store for what I thought was the down payment for the equipment and my first month bill that should have been $133. A month later got a bill for $612 went back to the store to ask the same sales agent Lily why my account was so high, she issued a $50 credit and sent me on my way with no regard for what she had done to my account and potentially my credit. Now I am left with disputing the charges on my own and with a bill that is higher than my car payment and cell phone bill combined and only had service for 1 1/2 months. Definitely seeking legal action for the false and misleading sales approach and for the invalid charges, the agent placed my card on auto pay that I gave to her to pay for what I thought was down payment and new service fees and without my knowledge. There is absolutely no explanation for why a consumer would have a bill for $612 for basic internet, even in a promotion in less than 2 months of service, ridiculous and disgraceful.****Spare yourself the headache and definitely read the reviews, I sure wish I had done so before going to this place for business*****. read more

They say your package bundle is no longer available and you have to go to a higher bundle. They said since my promo was over had to pay full price for services. Since i was a customer there promo packages did not apply to me. Which is nothing but a rip off of customers read more

I have never been treated so condescendingly!!Literally unbelievable!! While trying to help my 80 year old father get a non-working phone line fixed in Arizona the phone assistant was so rude and degrading I was almost speechless. At one point I had to say to 'Kelly' the male "helping" me to stop talking to me that way just because I was a woman. That I had a degree and was intelligent. Anyone who knows me knows it takes a whole lot to upset me to a point for me to speak up. This not only reached that point but went way over the top to the point where I needed to place a complaint. I truly hope they do not treat all their female patrons this way!!!! read more

Great experience, the lady at the front desk was polite and understand. She laughed when she saw the bill of .05 cent. She was able to resolve the issue. But Cox as a company it self sucks. read more

They pretend to be helpful but they know they will find another sap to fall for their services. Been with them for over a year in AZ and before almost 2 years in Texas. Always gave me fair rates. Now that I saw an increase in my bill I inquired about a promotion to help keep cost down initially they were able to help. But then said I made a mistake but saying I wanted to continue my service. So they took it as I wanted to continue at the same rate. Now I must suffer until I can't find a decent provider. They are like a manipulative spouse that knows you need them so they play games. What a joke. Stay loyal to your customers you greedy corporate animal!! read more

I had a modem that needed returning. There was no real obvious system like I was used to at other locations that had numbers called so I just walked up to the desk and stood behind the two people being waited on. My presence was not acknowledged until it was my turn. Once it was my turn it went really fast. read more

Cox is a terrible service, internet never stays up, keeps going in and out. Can't wait until I move away from this shit ass town so I can go back to using my old provider. read more

Trash man. I don't even have them anymore. I had the basic plan and they billed me an extra month after I turned everything in for 106$ and said sorry we'll send you 17$ back, rude to me, And it's been over a month and still haven't seen it. Tried calling and can't get ahold of them read more

Absolutely awful company! I'm not going to pay and smile anymore! The problem is there is a monopoly here in Phoenix, and Century Link is just as bad! The difference is about $38 a month. I would rather pay less for the same problem. Actually, I have less problems with Century Link than I do with Cox. I only had to call Century Link about once a year. I have to call Cox at least twice a month. I'm going back to Century Link. Cox gets worse everyday, and this is coming from someone who pays the bill on time religiously every month. I constantly have "planned" outages at least every two weeks, but Cox can't be bothered to inform their customers. They say it's not planned, but the technician tells me different when I walk across the street, and inquire. I've not had access to my email for over two days. Cox's answer to that is it's a free service. BEWARE! read more

finally from 8 am til 5 pm cox finally fixed my problem. of course i had to call six times and when i called at 5 pm i finally got a supervisor who told me the truth and said the tech did put in the report and it was fixed at the office at 3 pm yet when i called at 3 pm it was not fixed and they said to just wait. so i called at 5 pm and this supervisor said he would just reboot the box and guess what --- it worked and i have my telephone back. all this anxiety and problems because they couldn't tell the truth and i had to keep calling to get it done. i really like cox cable and they were always helpful til this awful incident. thank god it is over. cox, a word of advice. always tell the customer the truth and get back to your customer it does not take from 8 am to 5 pm to fix a problem. read more

I have had service with Cox for over 6 years now and I really am happy with the service they provide. They always fix an issue whenever I call and go above and beyond to help me out. read more