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    $49.99- Internet  Total due for items I did not want- $146.52 Total due for items I did want- $49.99

    I was only trying to set up internet, when Rafael at the Olive and 51st ave store in Phoenix Arizona set me up for a "promotion" that I never wanted. He LIED!!!! straight to my face about what the one time fees are. He told me they're a fee of setting up the internet. Which are actually fees to pay for a Homelife camera I never wanted. It added up to nearly $130. When the actual price of the internet (which was not disclosed) was $49.99. It's only been three days since I've set up my account with cox and I'm planing on switching providers unless this issue is resolved. I just received my first bill, and it was for $196.51 when it should have been $49.99. Absolutely horrible customer service and not a single ounce of transparency. If I wanted to be lied to I would have just gone to a dealership.

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    Jett P.

    To clarify, this review is NOT on Cox Communications as a service but instead a review on this location. The staff here are fast yet efficient workers. They're able to manage their time well especially when there is a sudden burst of customers. Always friendly and helpful staff at this location. I just went in today to turn in some of my Cox business phone system parts. I was in and out in no time. Love that! Plus, the gentleman that helped me was able to quickly help me identify which cable cords were mine and that I could keep. I appreciated the help since HDMI cables, Ethernet cords, etc can be pricey and this will be nice to have a back up.

    Talks about keeping distant during covid19... A bunch of ignorant....

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    10 years ago

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    To clarify, this review is NOT on Cox Communications as a service but instead a review on this location.

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    T-Mobile

    T-Mobile

    (20 reviews)

    $$

    This is now our family's new T-Mobile store. I called T-Mobile customer service last night looking…read morefor a specific phone. The rep let me know that the phone was out of stock online and suggested that I look in my area for a store that may still have it. It was getting late and the T-Mobile stores in my area were closing in 20 minutes. I called the 5803 Northern Store and spoke with Alex. He was very helpful and even though the store was closing soon he did not rush me at all. He even offered to look for the phone and asked me to call him back in 10 minutes. When I called back Alex had found the phone. I arrived this morning at the 5803 Northern store at 9:57 and the doors were already unlocked. Alex had the phone waiting for me and I was in and out of the store with the new phone in hand in less than 10 minutes! Thank you, Alex! You have made my Easter shopping so much easier! Our family's baskets will be full and my mom's basket will have a new phone! Call this T-Mobile Store @ 623 915 2000 and ask for Alex - he will not let you down! Blessings to all for a Glorious Easter!

    The girl when I came in may 7 around 6 pm was rude for no reason. I walked in she gave me a dirty…read morelook, didn't greet me or tell me anyone will be right with me nothing. When I asked the wait time she said with a snarky tone "it's just me right now" I understand that that's not the problem I just wanted to know how long not how many people were working. Do better go somewhere else

    Cox Authorized Retailer - isps - Updated May 2026

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