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Glendale, AZ

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2.3 (44 reviews)
Closed • 10:00 am - 6:00 pm

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$49.99- Internet  Total due for items I did not want- $146.52 Total due for items I did want- $49.99

I was only trying to set up internet, when Rafael at the Olive and 51st ave store in Phoenix Arizona set me up for a "promotion" that I never wanted. He LIED!!!! straight to my face about what the one time fees are. He told me they're a fee of setting up the internet. Which are actually fees to pay for a Homelife camera I never wanted. It added up to nearly $130. When the actual price of the internet (which was not disclosed) was $49.99. It's only been three days since I've set up my account with cox and I'm planing on switching providers unless this issue is resolved. I just received my first bill, and it was for $196.51 when it should have been $49.99. Absolutely horrible customer service and not a single ounce of transparency. If I wanted to be lied to I would have just gone to a dealership.

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Jett P.

To clarify, this review is NOT on Cox Communications as a service but instead a review on this location. The staff here are fast yet efficient workers. They're able to manage their time well especially when there is a sudden burst of customers. Always friendly and helpful staff at this location. I just went in today to turn in some of my Cox business phone system parts. I was in and out in no time. Love that! Plus, the gentleman that helped me was able to quickly help me identify which cable cords were mine and that I could keep. I appreciated the help since HDMI cables, Ethernet cords, etc can be pricey and this will be nice to have a back up.

Talks about keeping distant during covid19... A bunch of ignorant....

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9 years ago

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8 years ago

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10 years ago

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“We were there about two hours with a wonderful young man named Caesar.”

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Free HDTV AZ

Free HDTV AZ

(67 reviews)

I have been sick of Cox expensive TV for so long and finally did it! I bought a $20 digital…read moreantenna and a Tablo (streaming & DVR device)from Amazon, $165. I hooked it up to a 4gb hard drive I was not using and "Poof", no more $100 per month TV bills and I now had a 4gb DVR which is good for thousands of hours of recorded shows. All the channels came in perfect except 12 NBC. I moved the digital antenna all over but no luck. So I did some research on TV antennas and came across Free HDTV AZ, and the owner TJ. He had a $50 off coupon on his website so for $250, TJ stopped by, provided and installed the antenna with pole mount, and professionally ran the cable down my wall and into my house and hooked it into the back of my Tablo! Boom, now I got all the channels including channel 12. So, $415 later (approx 4 month Cox TV bill) I have free TV! If you are a DIY person you can get an outdoor antenna and mount it yourself and save $100. If you are not a DIY then call TJ @ 480-206-2407. He also will install your Tablo for an extra $50 and your Roku $25 if you need him to. Now a word about Tablo. It is a streaming and DVR for your over the air free tv all in 1 little box. It is compatible with any streaming device like a Roku or Fire Stick, etc. With a Tablo you can stream the free TV to any TV in your house that has a Roku like device. You just download the app on your streaming device and you are in business. You can get the recorded programs at any TV too. Also you control the Tablo from an app on your phone if you want to. The cheaper Tablo I bought has two tuners. This is the 1 I bought. Be aware that having 2 tuners means you can record 2 show at the same time only. If you have 4 people in your home you might want to consider the upgraded one with 4 tuners. The quality of the TV picture and the recorded shows are HD. Truly amazing. When you call TJ, tell him Ron sent you. Now if there was a good alternative to Cox on internet ...........

I put up with pixelized over the air broadcast for over a year using an amplified indoor antenna…read more Finally decided to go with an outdoor HD roof-mounted antenna. Mario was on time, very professional, did a FANTASTIC job on the installation, and I am 100% satisfied with the install and performance of the antenna. Even my wife (who is very much OCD) is glad we went with the roof mounted antenna. The reception is way better than I hoped for, and we get nearly twice as many broadcast channels as we did with the amplified indoor antenna. We ran the antenna cable to our HD HomeRun DVR box which uses our router to send the broadcast station signals to our iPhones, iPads, Windows PCs, and 5 TVs using Amazon Fire Sticks. My only regret is that I wish I wouldn't have waited so long to do this. Thanks Mario!! I couldn't be happier.

Cox Authorized Retailer - isps - Updated November 2026

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