Arrowhead Verizon Store visit. I recently went in to add a line and get a new phone for me and transfer my old (iPhone 15) to my son on the same account. Daisy helped us so much! She explained everything as she went through the process and got me on the best plan for my situation! She saved me money, switched the phones and added the new line for my daughter (in-law) making everything work seamlessly! She was very patient with my questions and was very nice to my grand daughter for the entire visit. Daisy made the entire process better! read more

Absolute worst Verizon location you could choose to go to. Don't waste your time they will not help you. They will make up any excuse to tell you why they can't help you today and you'll need to come back. Over the past three years I have come for different simple things and not once have they actually helped me. But I go down the street and get help without any issues. Today two employees could not help me get a physical SIM after Online customer Support told me they could. They demanded that I had a physical drivers license with me to be willing to help me. I went down the street and got everything I needed with no drivers license simply using the Verizon authentication process that everybody else in the network uses. It is annoying how constantly incompetent they can be, so save yourself the time and go to any other location read more

My family had a 3:00 appointment today. Alexandrea could not have cared less about helping us. She was extremely rude and spent her time texting on her phone not paying attention to us. We've always had good service here in the past, but we will NEVER interact with Alexandrea again. read more

my mom needed help adjusting the brightness of her screen and they literally told her they don't think her iPhone 16 has the ability to adjust brightness instead they suggested she upgrade her phone to a iPhone17.....screw off Verizon! don't go to this location nothing but people that will take advantage of you read more

Great deals and phenomenal selection of devices Apple and android and yes they did have that pretty orange iPhone 17 pro max. A tad busy in the afternoon but was in and out in a matter for 25 minutes. Just came in to add a line. read more

Verizon suspended my cellular service because I cancelled wireless internet service after 30 plus frustrating days trying to get it to work properly. Verizon has demanded that I pay $800 for wireless internet "perks", most of which I DID NOT USE in order to restore my cellular phone service that was NOT delinquent. A trip to the Verizon store was useless. Staff could not even connect me with someone who could help me. My phone is disconnected and nobody at Verizon finance will help me until I pay $800. I am a senior citizen with health issues who lives alone and my doctors are calling my emergency contact to check on my welfare. I would appreciate any assistance. I would post a contact number but well... read more

We came in here today to switch from T-Mobile to Verizon and had an amazing experience! We came in on a Friday right at open time, and we were seen right away. The process to switch was so easy, and all of our options were explained more than once to make sure that we understood. The added benefits that they have for switching to Verizon and being on their service in general is amazing compared to T-Mobile. The only downside is the phones that my sister and I wanted were not in stock, so they have to be shipped to our house. Other than that, everything was incredible and I can't wait to start my service with Verizon. read more

The politeness ends when they open the door for you. Personnel are condescending, rude and impatient. They are unappreciative of loyal customers. The take it or leave it attitude was on full display during my entire experience. The eye rolls and smug smiles were plentiful. The employees freely display their disdain for having to work or deal with a frustrating situation. Congratulations Verizon, you have lost a loyal customer. read more

I like the IDEA but not the actual experience of having Verizon. 5G cellular service, whole-home internet service, what's not to love? Let me tell you. My home is only a mile from the nearest cell tower, but I get zero signal inside my home. I have to use my cox internet to make a cell phone call! Then Verizon suckered me into trying their whole-home internet service because that would "fix the problem of no signal in the house" (how, exactly, you ask? I asked the same!) and of course because there is no signal it did not work, and now I'm still fighting with them to get my money back. I still use them for cellular service when I'm away from home because I don't have much choice. Perhaps in huge cities Verizon is great because they concentrate their services there, but for smaller cities it still appears to be a grab bag. read more

Absolutely incredible customer service and patience with me from the team. They helped me set up a business account and save thousands! they took the time to help me (and it took a long time because i was being complicated haha) and made sure everything was resolved. Ask for Zoey! Great team here and i recommend this store and switching to verizon. read more

Verizon - Mobile Phones Near Me - Glendale, Arizona

Yeah, don't ever go to this location. Went yesterday to just buy a few accessories for my phone and it turned into almost an hour of my wasted time and I ended up leaving with nothing. Every single worker was awful that I had an experience with, especially Alex! At one point our conversation got heated and she began raising her voice at me and I was not having that. Also, pretty positive she put my items in the pickup lockers with no intent of me being able to get them out, which ultimately why I left. Paid for items online for a in store pickup...while I was standing in store willing to just pay for the items and leave. They gave me the run around and were very rude and condescending. Seriously thinking about leaving Verizon now...I pay way too much monthly for my phone bill to be treated like I was yesterday! read more

The staff, especially Cole, was so helpful. Thank you so much. We had a big problem with my granddaughter's phone. They helped us tremendously. Happy holidays. read more

The customer service here is very bad. They don't try to help you or solve your problem. They just send you to their call center. And the service at the call center isn't always great either. Maybe I need to switch carriers. Verizon doesn't care about its customers! Too bad there isn't a 0 rating. read more

Caleb, the store manager, convinced me to switch from a personal to a business account, telling my I'd save a few bucks a month. Why not, right? Well I get the bill and it's more than double what I was paying before. Looking into it, he didn't transfer over my previous trade in credit, which was not disclosed to me. He also didn't disclose that the fees and surcharges for the business account would be much higher than what I was paying on the personal. He also added a third line to our account "to transfer the service over" but didn't disclose that I'd be charged a monthly fee for this dummy line that goes nowhere. Now I'm not one to resort to reviews, preferring so solve this face to face, but since this happened he's been avoiding my calls and texts. I even went into the store physically and was told he was moved to another store. Can't get through on the Verizon customer service line either because the verification won't go through and apparently there is no way around this. Extremely frustrated and wishing I'd never walked into the store. Exceptionally poor service after the fact. Either he doesn't know what he's doing or he intentionally swindled me. read more

We are SO happy that our Sound Bar came in! This is a promotion with a very special price for signing up for Verizon home Wi-Fi. It's a very nice sound bar that's normally $499.00 we got it for $99.00 We excited to go home and set it up. Christopher helped us with this pick up. read more

See all

Best experience ever! Ask for SERINA. She is a total pro! Extremely knowledgeable, patient, kind and helpful. She was able to answer all our questions, and we had lots. We have had some bad experiences with Verizon customer service, but SERINA and her store manager turned all that around. Both went "above and beyond!!" I would give 10 stars if I could. read more

Alex the manager is a con-artist. She signed me up for a business plan with 8 lines instead of 4 that I requested. She convinced me on getting on a business plan, it would be cheaper. Now my service is interrupted because i received a bill for $900. Stay away from Verizon. read more

This store is horrible, there was a young lady that messed up my trade in. Only gave me a 345 credit instead of a 1000. She had a nasty look on her face when I walked back into the store to a show her what she did and didn't want to help. Eventually she called customer service talked to them for a minute and handed me the phone saying they would fix it. Was told my the rep they did until I received my bill. Went from 250 to 530. You will be loosing me as a customer. You really need to fire people that do this to your customers!! read more

Well what can I say? This is going to be a mixed review. A three star rating is fair and is an honest overall assessment of product and service. We needed a wireless hotspot for our RV because the RV park where we are staying does not provide Internet service. For five days straight days we were busy making phone calls to other service providers (to clarify, we had not yet called Verizon) to get information on temporary Internet service. None of these service providers had the courtesy to even call back. Then, we were referred to Verizon. We arrived at this location and upon checking in were informed that our wait time would be anywhere from an hour to an hour and a half. It would not have taken as long if we had made an appointment but we were unaware of that service.. We asked if they could take our phone number and give us a courtesy page when our name was ready to be called and they said they could not provide that service. They said that if we were not in the store when our name was called we would have to go back to the end of the queue and wait another hour to an hour and a half. So we were held hostage for 90 minutes until our name was called. He had no other option. He invited us to look around the store at their products. There is only so much time that you can walk around and look at products. They only had one wooden bench where customers could sit while they were waiting, so most everyone milled and moped around during their excruciatingly long wait. While waiting, we watched one of the managers (I don't know his name but he had a beard) interact with customers who came in the front door. He was pleasant, concerned with their issue and helpful. There was one encounter with a particularly cantankerous lady who was very loud and demanding. The encounter was exasperating to say the least, however he never lost his cool and remain polite throughout the 20 minute encounter. When it came our turn, we were directed to a representative by the name of Cam. He immediately apologized for our wait and thanked us for our patience. We told him what we wanted and he showed us two devices that would take care of our issue. He explained the costs and the capability of each. He was polite, engaging and gave us information in a way that was easy to understand. We made the purchase, returned to our RV and it worked exactly as Cam had promised. Cudos to the manager with the beard and Cam for their positive customer service. As to the company, there are some reevaluations to make on procedure for sure. read more

Poor Verizon customer service wireless phone representative, falsely claim they will review your plan to reduce your monthly bills. I've been trying to reinstate my military veteran credit of $40.00 per month, and retroactively get credit. It's probably time to end years of loyalty to Verizon. read more

This place rocks! It's a busy l9cation, but the service you get is OUTSTANDING!!! Jacob is THE MAN! He was beyond helpful. I had a ton of questions and issues, and like the rock star he is, he just solved them all!! VERIZON SUPERHERO --- JACOB!!! read more

Verizon - JACOB THE VERIZON SUPERHERO!! - Mobile Phones Near Me - Glendale, Arizona

See all

First of all, don't ever come here. The customer service was absolutely horrendous. Patrick was our Verizon rep and he was utterly inappropriate and had such a foul mouth. He tried to make a quick sale off my grandma and then rushed her out the door when all of her information wasn't transferred. We acknowledged the fact that all her data wasn't transferred and asked what he could do. Patrick told us to go to our closest Verizon store in that they would transfer the rest of the data for us. Such a horrible experience. We went to our nearest Verizon store at 10249 Grand Ave. Where customer service was more than exceptional. Unfortunately in order to get the rest of my grandma's data they would've had to completely reset the phone and charge a setup $35. read more

I walked in and waited 15 minutes, when someone finally came to talk to me she was distracted the entire time, insane behavior from a manager. I kept having to repeat myself but it ended up going no where. Will not be back. read more

Current Verizon customer for years!! Have 2 lines with Verizon went to the store to add a third line. I admit my knowledge of technology is not the best, I ask a lot of questions. I want to be informed, not pushed! The woman helping me insulted me as she was going over the plan she was suggesting. Never again! I walked out! read more

You come in they look at you totally ignore you and you'll until they feel fit to help you another reason not to be with Verizon

Mike was a huge help and made it super easy for us!! Definitely recommend to anyone who needs an upgrade

The manager was rude I have the whole incident on video and he did not care they are jerks and Now the Item that I have returned will not be credited I have it on video so not I have to make a Police report and file a criminal charge I will update this review as things develop read more

Verizon - Mobile Phones Near Me - Glendale, Arizona

I normally don't write bad reviews but today I had no choice, I came in to this Verizon store to return equipment (Home Internet) and cancel just the home Internet portion of it and the Store Manager greeted me very rudely saying if I didn't have an appointment I had to come back tomorrow cause he wasn't going to stay there past closing time cause he has a family he wants to go to, granted it was 6pm and they close at 7pm. You need to look into a manager that is willing to help your paying customers, how are you guys ok turning down business and people for a whole hour that you advertise you are open for business. The managers reasoning he has a family to go to and he won't stay past close (7pm) unbelievable read more

On Saturday I made the switch from T-mobile back to Verizon. Worked with Verizon customer service over the phone to set up the new accounts. They advised me to go to this store to trade in my old phones for an $800 credit per phone, and pick up my new ones. When I arrived, I was told that they were too busy to handle the trade in and would not help me. They handed me a bag with the new phones in it, and I had to make an appointment to come back on Tuesday to do the trade-in It's now Tuesday, I'm sitting on the phone with Verizon customer service outside the store. When I brought back the phones I was told that a different deal was applied to the account (not the 800 per phone promised) and the trade ins would be processed for a total credit of 350. The deal applied plus the $350 ends up giving me a credit of about $250 less than what I was initially promised. Now I've been on the phone with customer service for about 20 minutes and am still waiting for a resolution. Had this store actually done their job and assisted me when I was here on Saturday, we wouldn't have this problem. I've now been at the store for an hour. They weren't able to correct the issue over the phone. Had to go back in the store. They were able to correct one phone, but not the other. They're going to call me tomorrow to finish the trade in. Overall this has been a very frustrating experience. read more

Christopher is absolutely amazing !!! He funny patient, and extremely knowledgeable. After a normal version wait time! Christopher made it all worth while!!! He is the best Verizon agent I have ever delt with. Thank you read more

My phone died, and i was told at this store that the only solution was to buy a new phone. Costco extended our warranty but we needed Verizon to confirm that the phone could not be repaired. I went back and asked the ​manager i n this location for ​documentation, but he very rudely stated that they didn't do repairs so there was no way he would say that. His attitude was very unhelpful and snippy. SHOP ELSEWHERE. read more

Great coverage in our area after moving from Virginia. Only issue is expensive when adding whole family but worth it.

Attempted to inquire about trade in services since my phone is acting up. Instead of the greeter putting people on the list inquiring about my wants/needs or what was going on I was told to call the teleservice and order a new phone. No further information provided other than handing me a paper with the phone number and sending me on way. read more

I wouldn't recommend switching to Verizon. Nothing but problems. They have a huge miscommunication (lying) problem between their sales representatives and people who work on the corporate side. The sales Reps will literally say anything they can to make a deal and sell you some new plan or phone. The promises they make are not honored by corporate. Ive been with Verizon for 11 years and have changed my plan with them maybe 16 times. 4 times this year alone. I've never once asked or wanted to change my plan, they just find ways to make plan changes and then charge you more for it. the last sales rep convinced me it would be faster to mail the new phone out as it would be here next day. i guess I'm the idiot for believing they would actually do that, it's now saying a week before the phone will arrive. but don't worry! they will blame the the sales representatives and tell me it was all his fault and he lied, not the "company" read more

If I could give 0 stars I would. I originally went in 10/9 and was standing there for 30 minutes and no one said anything to me, I scheduled an appointment online the next day. I had an appointment at 6 to turn in my iPad since I bought one through Verizon, when I got there I was instantly given attitude by the manager. At 6:45 ask about when I'll be seen instantly got attitude from that manager, who told me they open at 10. They couldn't figure it out and wanted me to wait longer for someone else. I decided to keep the iPad and leave. I have spent over $400 on new products recently and was treated like a burden. read more

Richardo (Rich) was very helpful, I had 3 phones from different carriers i was needing to transfer over and he was patient and knowledgeable, made the not so fun task bearable with is friendly personality! Thanks rich ( he even stayed past his shift to make sure we were all situated) read more

I have spent three nights at this store trying to get my phone fixed. But I don't think I have ever been more exhausted with trying to fix one phone! But everyone at this store did everything and more to help me! I want to thank Jeffery, Serena, Brian, Alex manager, and Seth, all for their help!!!! You guys made sure you took care of me and more. Thank you so much! I definitely will recommend the store to you guys. You are down to earth. You don't sugarcoat anything and yes some might find that as being rude but I don't because I work in customer service and I understand that things don't always work so you just have to be patient and be nice. read more

I was misinformed by a Verizon retailer that my phones were delivered and activated. I never signed for or received these any phones. I went to the corporate store and informed them they were able to give me correct information that my phones were not activated they proceeded and went over and above what they needed to do to make sure that I had a phone, before I left that store, I would definitely recommend this store to anyone who is looking to get problems resolved in a professional manner both the store manager, Matthew Jefferson and Bryan were AMAZING . read more

The most unhelpful and unpleasant manager. Lacks the ability to let the customer talk without having to interrupt and cut them off. So disappointing. read more

Poor customer service by the Manager on duty on 22 January 2022 at 6:20PM. My experience lines up with other recent reviews. Unfortunately there's a pattern. read more