When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all troubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly for my online order placed at a different location as they didn't have the phone I wanted in stock. Very quick service and fantastic to get a phone case and screen protector; though after a week it is already cracked so I'll likely be stopping in this weekend since Zagg didn't have in stock online to replace with my lifetime warranty. Definitely a spacious store compared to others, and the service was great. If in the area and you are a Verizon customer, I would recommend this location. read more

Verizon - Entrance - Mobile Phones Near Me - Tempe, Arizona

Awful experience. I politely asked for a manager to take over from the employee assisting me, and when he came over, he essentially just shrugged his shoulders. He gave me a transfer PIN and sent me on my way without making any effort to actually help resolve my issue. Very disappointing customer service and a complete lack of care or accountability read more

David was super helpful. 10/10. No notes. Ask for him when you go and you won't regret it.

Fast fix to my technical issue, knowledgeable & friendly representative. Very convenient location.

Wow man, the one star reviews for this store are all valid. I just dealt with some burnout that seemed completely put off that I was asking questions and had no interest in being helpful or even acknowledging my existence. I did get the transfer pin that I was asking for, but the whole experience felt gross. It's frustrating as a long time paying customer to see businesses being run this way. After 25 years I'm considering moving away from Verizon to another company. read more

If I could give a negative star review I would. I am currently on the phone with Verizon fraud for over an hour. I upgraded my son's phone for his birthday. He is at ASU and instead of shipping phone to CA - I selected the option for him to pick up at this store in AZ. I received notification late 11/6/2025 that it was ready for pickup. On 11/7/2025, I received an email that it was picked up. It was not picked up by my son. The email states I would need ID and credit card used to pick it up. However, someone was able to pick up the phone with neither of these items. Verizon is trying to call the store to ask questions and no one is answering. This was a huge error by this store and now Verizon is telling me I need to go to the store to find out what happened. This is NOT MY issue. I shouldn't have to waste a moment of my time with a store that doesn't answer their phone for their fraud department. Verizon needs to make this right. read more

Long time customer who came into the store to change plan, buy a phone and accessories. On this typical Sunday - so it seems- a lot of other people had similar thoughts so the line was really long. While nothing can be done about that, the crew at this store gave us approximate estimate for how long the wait will take. We came back and after more wait (ugh) David helped us out. The only reason this is a 5-star review is because David was polite, knowledgeable, and helpful. Everything you need for great service which is exactly what we got. While the wait was really long, David is a proof that only one person can make a difference and turn not great situation into great one. Thank you David! At the end of the day - we spent more in this store as a result. read more

Verizon - Long line - Mobile Phones Near Me - Tempe, Arizona

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Not much to complain about other than Sebastian. He was very rude to my dad when I went in and made smartass comments towards him. Don't know how he is ever getting a sales job in the future. Good luck man. read more

Came in to inquire about getting my own phone plan with my husband + upgrade my phone. The guy basically just told us to call 611 and didn't help at all. Super short with us when we tried to ask questions. They closed in 30 minutes, so I get it. But super poor customer service, basically ran us out the door and didn't offer for us to schedule a later appt. read more

Had a better experience at this Verizon location vs the one in N Scottsdale. The staff was extremely friendly and accommodating read more

Verizon - Mobile Phones Near Me - Tempe, Arizona

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CERO STARTS FOR THIS PLACE!! VERIZON @ Tempe market place. Aprox on January /06/2026 this year, last year on 2025 poor Coustomer service too. Coustomer Service so poor, people is just working for a salary, they don't have empaty for Coustomers, they just like when you buy products. ARROGANTS!!! I was there two days ago, a young un polite, sassy young man couldn't help me at all!! (I am giving his name soon) He couldn't make an appointment for Verizon to call me at all. The Coustomer service in this place is too POOR!! LIERS!! PANTS ON FIRE!! This is the second time Verizon does it. I DON'T RECOMENDE THIS PLACE AT ALL!! Verizon 3RD PATTY PLACE on Maclintock and Elliot @ Tempe, AZ., is so much better!! The only advantage Verizon is 6 min away from my house. This Verizon place is away to help people, they are there to make you loose your time only. VERIZON take good care of us because any other company can do much better than you!!. The General Manager didn't care about us neighter. This place should be closed down ASAP!! :/ :/ :/ :/ :/ :/ :/ :/ :/ :/ read more

You get better service if you're a man, period. The overall vibe of this store is bro-y sneakerheads. I was added to the queue at 4:30PM with "one" person ahead of me. 30 minutes later the same rep who added me to the queue realized I must have been skipped because I got another text that I had been added to the queue with "one" person ahead of me. Never mind the fact that people who came after me were helped before me, or the fact that there seemed to be 3-4 reps in the back including the manager, Greg. I wasn't helped for another 15 minutes after that. When I was finally helped, I explained my frustration with the trade in process and that it had been the second time I was coming back to the store because Greg never gave me a submission ID when he printed the FedEx label to ship my phone to the warehouse. My phone has been sitting at the Verizon warehouse since 10/8/21 but they haven't started the trade in process. The rep, Pablo, did help me out and gave me a game plan the next time (probably the 4th time at this point) I call to get this sorted. He did spend about 20 minutes in the back, then another 10+ minutes to add the notes to my account in the back. I don't know why they have to go to the back and can't just do it with you on the floor? It seems when they go to the back that there is no sense of urgency and I could hear them laughing and goofing out. Bad customer service. I was literally there from 4:30PM to 6:15PM even though they close at 6PM. They started pulling the window covers down and locked me in lol. The only time more than one of the reps even spoke to me was as I was leaving lol. Just so over Verizon. 2 stars because the reps have tried to help me, once they ever got around to me. read more

Horrible service! I signed up for my new address, being told it was available at that location. After picking up my equipment and spending 7 hours on chat with support, I was informed it was not available at the location! Thanks a lot! read more

Go to TREY. Trey is the man!! Knows how to get it done very professional and uses his resources.

Service was quick and fixed my problem immediately. I didn't have an appointment but they helped me right away, and gave me a new SIM card because my phone randomly stopped having service. After being online chatting with with tech support multiple times to no avail the people in store were WAY more helpful. read more

This review is actually for the Verizon Roadside option offered by Signature Motor Club. It's fantastic. For like $7 a month maybe less you get free tows up to ten miles and it covers any vehicle you're in, not just a specific car. I highly recommend the Verizon Roadside App and Signature Motor Club service, and their network of independent tow drivers and roadside techs. They've all been professional, communicative, and on time with good updates in a solid app. Honestly it's probably my favorite part of having Verizon read more

I would have selected zero however it won't let me!! I am super pissed!!!! A bunch of rude millennials who act like they are above everyone work at this store!!!! I came in to check on an express order and the young man at the front asked me what the hell is that! I asked if he had ever heard of an express order and he told me no! I have waited more than 24 hours to pick up this phone that should have been ready in 2 hours. Ugh!!!! Then I asked to speak to his manager and he said good luck finding him!!!! While all the other millennials around 5 of them were laughing at me!!! I have never been treated so badly at a business!! I will never come to this location again!! By the way the manager whose name is Blaine was very cordial and apologetic for the experience. Which is great but little consolation!!!! read more

I lost my sim, so I just ran to Verizon without getting any appointment, and they were super friendly and helpful replacing my sim. :) I know it sounds like something very trivial, but from something like this, I felt my issue (relating to cellular service) has been well taken cared! read more

Well... I'm not sure what happened here.. So I've been with Verizon since 1998. Originally Cellular one. Then Altell. Pretty good service. Awesome some network. From beginning to now. So I was due for an upgrade. I admit I'm a bit of a Luddite .. so we went. Tradin in. So most of the phones were already gone. They had one in Yellow (fine it's yellow blue or pink for me). Fine. Not the pro just normal. But.. something about waiting for the safe to open for manager to get said phone. (Ok maybe they've been hit w shoplifting gang before or something). Cool I got phone.. transferring data.. so our guy left.. he himself was great.. so finally data complete.. I wanna give them old phone (supposed to .. trade in). Oh manager left.. can .. ya got 45 days.. ok.. brought back next day.. ok no you have to FedEx it.. Really? Ok. It was just so bizarre.. Very odd experience. I have to say if it wasn't for the network and reliability... and I verified this was a corporate store. And my husband wanted to disconnect his old iPad and watch. Guess what.. you gotta call this number to do that. Yet again we are at a Verizon corporate store. Anyway it all ended fine.. just very odd.. laborious. I still didn't quite understand all the hula buloo read more

horrible location full or rude employees. ill never go back again. ive never felt so irritated and talked down to my who life, like i owed them something, when all i did was have questions and need accessories. read more

My apple iPhone was not working whatsoever I couldn't click on any of the apps so I went to the Verizon retail store off of Rual in Tempe, The girl this morning was very sweet but needs more training and should not be alone in the store. I told her my phone was not working- I couldn't call or click on the apps and all she could do was tell me to call the customer service line and I am standing there thinking how am I going to do that?! I just told you I can't call or anything I needed a solution- i left. I went to the Verizon retail store in Tempe marketplace took me not even five minutes for the manager Greg to fix my phone all he had to do was restart it. THANK YOU GREG! You deserve a raise for Quick in accurate customer service I appreciate you! read more

If I could give negative stars I would! Had the misfortune of having Jaime not help us this morning. Absolutely obvious he didn't care about trying to help us. Didn't bother to listen, didn't ask any questions. If your looking for help and might need to ask questions to understand programs, phone options and any possible discounts, don't shop here!!! There's a reason this location has 2 stars. read more

gavin helped me out today, he made upgrading my phone so easy and answered all my questions ! so kind and helpful :) super appreciate him !

If I could put less than 1 star I would. I went in to fix a problem with my billing and they told me to wait because they was 1 person in front of me. After waiting for an hour there was other customers coming in to buy phones and they helped them out before helping me. This is the worst customer service I ever experienced. I ended up calling the Verizon number and they helped me over the phone in 5 minutes. Maybe train your employees to help everyone instead of just worrying about their commission. read more

overall they do not know or care how to help you. Seems like they want you to leave as soon as possible and don't care to assist you or care about the reason you came into the store. They lack communication with customers as well as with themselves. Just go to a different location and don't waste your time like I did. read more

Dear Verizon Customer Service, I am writing this letter to express my deepest dissatisfaction with the services I received from one of your business associates, Connor. Recently, I came to your Verizon store to "maybe" switch from t mobile , but unfortunately, I was tended by Connor who treated me in an extremely unprofessional manner. He wasn't courteous, didn't take any time to listen to me, nor was he willing to help me. It felt as though he wasn't interested in helping me switch from t mobile to Verizon. This says a lot about the title he holds. This incident considerably frustrated me. However, I dealt with Cameron before Connor boy is he an asset to Verizon. Cameron demonstrated exceptional customer service, he was attentive, courteous, and patient throughout my visit. Cameron is an 100% an asset to your company, and it was lovely to have dealt with him. Regrettably, that one positive experience with Cameron was not enough to make me stay. Due to my current unpleasant experience with Connor, I am not pleased with Verizon's customer service. As a result, I will be sticking with T-mobile for their impressive customer service culture. I hope this letter serves as feedback and that Verizon improves staff training to ensure customer satisfaction in the future. Thank you for your attention to this matter. Rudolph L read more

Called waited for many​ minutes to get a live Rep named​ Jazi,whom I asked if she the authority to credit back to us, and said she would have to go through our bills with us, which we did, they included international charges we were objecting to. She had us on and off hold and the last thing she said is she now has to connect us to ​Supervisor because she didn't have authority to credit us with inadvertant International charges, and guess what, she disconnected the call. Never called back. We called back waited again, finally got Supervisor? Diane who said she really wasn't sure that we were hung up on. OmG, we are at their Mercy, she hung up on me when I said what are we suppose to do, just be pushed around like this with our time being used up. We will finally drop Verizon,been with them for over 20 years. read more

If I could give Verizon no stars I would've! Verizon and their sales team at Tempe marketplace Is the worst. My sister and I got an email saying that they would pay off the remaining amount owed on our phones and we could upgrade to the iPhone 14 from the 12 pro max. We get there and the rep tells us that they send everyone that promotion and we don't qualify. Then the rep that was helping us, Gavin, told me that I could upgrade to the 14 pro max, if I paid off my phone ($276). After I paid the remaining balance, Gavin then said sorry, you still cant upgrade. Gavin con me to paying the rest of the balance, even though I had the rest of the year to pay for it, just for commission. Gavin told me that he could not refund the payment and he would get his manager (Jared). Jared came and said the same thing. He wasn't even trying to help, made the situation worst. I have had this same phone from Verizon for 2 years. We are looking to switch to a better phone company that cares about their customer and not trying to con them for a commission. I will share this experience with everyone I know on all my social media's. If you absolutely have to stay with Verizon, do not go to the one in Tempe Marketplace! read more

Ricardo was very helpful despite how standoffish I was at first, very polite and kind crew. I think we interrupted some training, so I was appreciative when Ricardo volunteered to help with pick-ups when I asked if anyone was available. he helped put some accessories on the phone we just bought, and explained some key accessories we can use in the future with the case we bought. really nice experience. read more

I have been with Verizon for 30+ years. Bought the 11 ProMax and could not resolve some issues, so was told to go get a replacement phone. When I was in there, by this point I was on day 8 of trying to fix it...yes, a "bit frustrated"....Long story short, some massive woman and her nasty girlfriend walked up to me and told me I was too loud and she was "offended". Well, who asked her? She really thought she was scaring me by getting in my face and screaming all the way out the door. Literally, the POS "manager", MATTHEW, with hands on hips, trying to look intimidating ) told me I had to leave the store, he was going to call the "mall cops"...seriously?!? Even the guy who was helping me was looking completely embarrassed....and another customer who saw the whole thing offered to help me find another location. I drove to the Frank Lloyd Wright store and received the BEST service!!!! CHRISTIAN is AWESOME!!!!! I will NEVER go to the Tempe location again. I'm sorry I bought my phone there! MATTHEW embarrassed himself, his employee AND another customer. MATTHEW needs to learn how to act like a professional and not a wimpy excuse of a "bouncer!" Best part....meeting friends for dinner after and letting them know that I got bounced from a Verizon store by a snot nosed punk! We laughed our asses off!!! **UPDATE** I received this innocuous apology from the Tempe Town Marketplace Verizon....I'm just sorry I paid FULL PRICE at your location. I hope Matthew gets a security outfit for Christmas! Happy Holidays! read more

Had we known the truth upfront we would never have switched. Not truthful at all, we went in on August 7th, 2023, to see what pricing would be for two phones. We got suckered into a higher bill than we wanted. 1. Rex never disclosed that NFL Sunday Ticket required a credit card to be placed on file, it was to be free, yet it requires credit card. 2. Rex and another employee stated that we would get our first bill in 30 days (September 7th, 2023), instead 2 days later we get a bill for over $300 due on August 25th, 2023, 18 days later, not 30 days as stated by Rex. That bill was more than what we paid at AT&T. Rex told us our bill would be $170. 3. Rex never disclosed that our military discount would take up to 90 days to reflect on our account. 4. Rex never disclosed that auto pay would be effective immediately. 5. Rex never disclosed that the so-called insurance would be $35 per phone, an additional $70 every month. 6. Rex told us that by trading in our old phones we would end up with $1200 credit, * were notified only one phone was being processed for $400* by Verizon yet tracking shows they received both. I am now stuck with a bill that is doubled what I was paying for previously with the same plan I had at AT&T. REX WAS NOT TRUTHFUL in anything he said to us. He must have needed the sale bad enough to deceive us. read more

Tanner at this Verizon store in Tempe Marketplace is incredible. Super helpful, knowledgeable, with fantastic customer service. Thank you Tanner for a great experience! read more

This IS THE worst customer service experiences I've ever had. Got here at at 1 PM and ask to get help and was told to come back in 45 minutes because there were appointments ahead of us, totally fine. We returned 45 minutes later and waited another hour before anyone came up to us. Once we started to receive help, our associate then disappeared for 45 minutes in the back with no warning. We had already paid for the phone and had just been sitting waiting. We asked the Manager to have someone help us in which he never sent anyone our way. No one checked on us. On our third hour here, the Manager (Dillon) had many encounters with people checking them in and responded rudely to each. He had a smart tone with people who needed help and asked valid questions. All associates would interrupt the manager each time they needed something which in turn slowed down every other employee. At one point there 10 people on the store floor and not one employee was helping anyone. I recommend you save your Sunday because you will spend the entire time here open to close. read more

I'm very thankful for Levi ! He was super helpful and just super attentive. Thank you Levi ! I only like coming to this location. Thank you!

I'm trying to speak to a representative regarding a new phone. You can only speak to the computer. No customer service. Even going on Chat is awful. read more

I am sorry. While I love that I can walk across America and :"be heard now", these guys keep messing with my service and my bill. Multiple times telling me one thing an delivering another. I have begun to bring witnesses with me and this time it was good because Mr. Salesman told me something was "free" that so was not. I had to jump through hoops to fix the mess. I let it go the first times but this last time I was ticked off enough to send them a message. BE HONEST. 100%. We will love you. read more

Verizon - Phones. - Mobile Phones Near Me - Tempe, Arizona

As I sit here in the lobby doing all the work myself and contacting apple I can honestly say this place has the worst customer service ever. Black tall guy with braids had horrible customer service and his breath would make a train take a dirt road. Asked to speak specifically to the manager and the manager never came out. Just sent his sales associate back to tell me there is nothing they can do. Purchased a 100 case less then a year ago and they didn't even offer to replace it with something else on the shelf. I had to go find a case myself and the sales associate just took and put it back on the shelf. I swear the new phones are out and they don't want to even deal with customers thAt have other issues they just want to sell new phones. I won't be back. I'll take my business back out to the Gilbert location on Williamsfield. See below for the reply from management... I received an apology. Awesome, still out $100 on a case that should've been under warranty b/c it's less then a year old. Again, customer service is not good. They do not care about the customer. I went out to the location near San Tan and the offered me something else off the shelf. This location is horrible and has a lot to learn. read more

Very bad experience, I just wanted to come in for a return. The staff told me I only had to wait 20 minutes but actually they Left me hanging for an hour. It was crazy. Never want to have anything to do with this company again. read more

Just walked in today to ask a question as I am a Verizon customer, immediately bombarded by some Indian guy demanding for my phone number to sign in, the guy was so rude, then of course when it was my turn it was him who took me, immediately had an awfully rude tone about my question about trading in, pretty much took the phone from my hand to look at it, worst customer service ever read more

I went in to get a new phone be cause I've had the last one for 8 years and it ran its course. Michael was great until I opened the box for the phone and didn't want to buy 3 cases in store. he happened to go on lunch break at the time and said his manager would check in with me to make sure everything went wwell. I sat in the main lobby for 2+ hours waiting for the phones to transfer. Not one person with a check on their polo asked how it was going...yall run a used car dealership in regards to sales tactics and customer service. read more