This might be long but worth it…read more I came in today around 11:30am because I needed to be verified through a T-Mobile store so I could get my number transfer pin (whole other story) 2 hours go by and I get no call back from whatever dept that handles that issue. So I went back to this location and call customer care again to get this pin and have the Rep at the store verify me. After arguing with customer care on the phone, your new transfer (assuming) from Cali named Stephen/Steven was a godsend. He had me grab my old T-Mobile phone, put a SIM card in it and locate my pin through the T-life app. That man, even though I was leaving T-Mobile after being a loyal customer for years and transferring over to Verizon, showed the most hospitality I've ever seen in any business I've been to. He took his time to help me out even though I wasn't going to be a part of Tmboile anymore. I just wanted to say thank you sooooo much to Stephen/Steven, everything transferred over and is working perfectly! And thank you again for helping me out for most of your day today, you can tell you really care about your job and the people you serve.

Everything, especially the staff. They are terrible, ignorance at its finest. Would not ever go…read morethere again. Contemplating switching providers.

Loved the vibe of this store they got me in and out! Gave me a great deal on my portable WiFi that…read moreI've been needing for a while now also made sure my account was good. Jenny and Niko (hope I'm spelling their names right) were amazing very friendly very authentic and had a nice vibe about them if I'm ever back in the phoenix Westgate area and need some help with my account I'll definitely be back!

WORST T-Mobile store to ever go to. Several times over the last few years I've gone to this…read morelocation about my account and every time the response is "We can't do anything" or just a straight "No" There is NO effort whatsoever to even try to help let alone even look up my account. Yet when I go to any other location the workers will instantly help and get me taken care of. Yall need some customer service training and to learn to actually HELP your customers that pay a decent chunk of money for T-Mobile services.

I got help right away for a problem I had for a long time. Christina greeted me right away. She…read moresolved my issues immediately. I also noticed she greeted everyone else who came in, too. Kind people. Thank you so much!

I left T-Mobile about a year ago. That was the best decision of my life! Customer service is so…read moreunprofessional and they were stealing from me. They were the reason my information was stolen and all they offered was a simple plan to protect my identity and it was only for like 3 months. One time I called customer service and both the agent and their supervisor pretty much called me stupid. Their plans are overpriced and they like to think they give you streaming services for free but they don't. They just add the payment to your bill so you're actually paying for Netflix or Paramount. I was paying almost $400 dollars a month. I'm paying so much less now that I switched to AT&T. Also, my service works so much better. I don't recommend T-Mobile and everyone I know that is with T-Mobile will be making a switch from this company.

Service was good, was super fast. Employee who helped us was amazing he answered all our questions…read more We definitely making the store our going back!!

Careful when you go to add someone from Verizon to your t mobile account they add that phone and…read moreline and an additional one you don't know about. And then when you do finally realize it and say something they say well you signed for it. No I didn't I was told I was signing for the line I was adding. Not the line I was adding and a line I didn't need nor want nor have ever used. Check your accounts. They add stuff to peoples accounts to get more money and lie to your face and 611 does nothing but lie and give you the run around.

I had wonderful customer service last month when I went in. Went in to upgrade my phone from the…read moreS10e to a Note20. Everything was done in less than an hour. The employees were helpful and polite throughout the entire transaction and transfer process. I would definitely return to this location for anything that I need instead of contacting customer service.

Parking was easy location was easy to find store was clean. Weight was short customer service rep…read morewas very helpful. I believe his name was Uriel ? He helped me set up. My modem sent me up on auto pay. I was in and out in no time.

We visited the T-Mobile store in Prasada near Walmart. We…read morewere helped by Emmanuel. He is the most helpful, Most knowledgeable regarding All aspects of his store. He is Extremely pleasant (to all customers, young and old). He solves all issues in an instant with a kind demeanor and Great personality. Emmanuel is a Rock Star for T-Mobile.

Absolutely horrible connection here in the Phoenix area. My connection here went from 5 G to LTE to…read moreSOS . Lost connection continuously. I called T Mobile and found out why. The technical center of T Mobile told me this area ( Phoenix Valley) is a challenging area. Which means they cannot provide connectivity at a continuous rate. They have 3 towers and one tower has been down for 3 months I found out from a T Mobile Tech. I can't believe the TV add for T Mobile, best connection of anyone " That Is A Out Right Lie" . If you are looking for a reliable carrier Don't get T Mobile.

Was helped by Bri. Fantastic experience. Best customer service I've ever had in upgrading my phone…read moreand setting up internet.

Highly recommended based on Daniel's service today . Daniel…read morewas excellent; probably the best service I've had in-person at any mobile phone store. He was well aware of the promotion we were interested in and explained it very clearly. He offered options, but was NEVER pushy or condescending like most mobile sales people we've dealt with in the past. He was also personable and gave us time to think. We left very happy with the experience and feeling like we were well treated and got a good deal. Thanks, Daniel.

I visited this T-Mobile store to upgrade my phone, expecting in-person assistance. I was told that…read moreupgrades must be completed through the mobile app. While the representative was courteous and apologized for the inconvenience, there was no effort made to guide me through the process or demonstrate how to use the app. If customers are required to handle everything digitally, it would be helpful for in-store staff to at least provide hands-on support when someone takes the time to come in. Otherwise, it leaves you wondering what role the physical store serves. I hope management considers empowering their team to offer more direct assistance, as strong customer service is what sets great companies apart.

Luis was so helpful! My husband/I recently signed up for new T-Mobile service and had difficulty…read moreporting our numbers over. Luis was so patient and helpful. He made our first T-Mobile experience an awesome one! Luis was wonderful!!!

I first went to a T-Mobile at a different location with issues with my 90 yr old mother's phone…read more Without looking at it to see if there was anything that could be done they said they couldn't help. Next we made an appointment with the Apple Store. Let me just say they're not geniuses there. So then we came to this location and spoke with a young lady named Cheyenne(sp). She went out of her way to help us. She explained and worked with us so my mom could use her iPhone. I wrote a review for the Apple Store and said that they should hire this young lady. She's intelligent, empathetic and helpful. Had great experiences at this location. First got help from a young lady named Cheyenne who helped my 90 yr old mother with her phone that an Apple genius couldn't help with. Today 03/04/2026 we went there again since we had such a great experience previously. Today we were helped by two young people. The second person by the name of Genesis. She was extremely helpful and friendly. She made our experience seamless. Anytime we need anything we need with T-Mobile we will definitely come to this location.

They were blaring music when I walked in and not paying attention to the customers one of the floor…read moreworkers was pretending to be busy while I stood there and waited for service. Finally, somebody approached me, asked if they could help me and then put me on a waiting list when She could've clearly helped out so I left. there's other locations that do better and I know this location can do better.

Came into the store and the rep she was extremely hands off and I could've just ordered and done…read moreeverything on my phone. There's really no reason they need a store considering they make you do it all on your phone now anyways and it's all for pickup.

INTERNET SERVICE FAILURE - This company has failed me completely. I've been using this company for…read moreover a year. At this time My new 4K OLED TV frequently runs at 480p, all blurry with frequent stoppages. Now when I call them they say they are just completing repairs and it will be up to my normal speeds within the day. I'm getting 4 to 6 Mbps. They've obviously outsold their capacity, and they obviously don't care. Right now there are no good internet services in Phoenix. So I'm stuck. Just as soon as there is one I'll end all services with this company, including my phone. I hate liars.