Loved the vibe of this store they got me in and out! Gave me a great deal on my portable WiFi that I've been needing for a while now also made sure my account was good. Jenny and Niko (hope I'm spelling their names right) were amazing very friendly very authentic and had a nice vibe about them if I'm ever back in the phoenix Westgate area and need some help with my account I'll definitely be back! read more

WORST T-Mobile store to ever go to. Several times over the last few years I've gone to this location about my account and every time the response is "We can't do anything" or just a straight "No" There is NO effort whatsoever to even try to help let alone even look up my account. Yet when I go to any other location the workers will instantly help and get me taken care of. Yall need some customer service training and to learn to actually HELP your customers that pay a decent chunk of money for T-Mobile services. read more

This store was a wonderful experience all thanks to Alexis!!! super super helpful and so nice!!!

David and his team were amazing! We have to say we went to Verizon and another competitor service was poor. The attention to Detail David and his crew have is astonishing! We are very, very happy that we made the switch from Verizon to T-Mobile. The team took your time to explain not only the phones, different plans, and how they are different from the competitors. Even though we were informed already and knew exactly what phones and Lantz wanted. It's nice for them to know product knowledge and answer questions nowadays pretty much any shop you go to services poor product knowledge is low. You kinda just have to deal with today's "laziness" but not at this store I highly recommend you guys come here ask for David and his girls. They are amazing. read more

Smells like sewage, only 1 associate working not help dirty dirty store. Floors are coming up in places not at all a professional establishment read more

They did not give my benefits. When I called to ask for them they said to log in using my pin which is still Incorrect on file.

T-Mobile is my mobile phone service provider, they the one that allows me to Yelp on the go! Been with them for 20+ years. I came here the other day to upgrade my outdated Apple iPhone X. It was 5 years old. However it was still in excellent physical and working condition. But it was time to upgrade that dinosaur phone. The service was fast, Annie the T-Mobile Representative was helpful, friendly, patient and was able to answer all my question correctly. I got the new Apple iPhone 14 Pro!! Had to have them order it for me because they didn't keep the 1TB version in stock due to its monstrous price tag. They didn't have a public loo for me to review, but that's okay, no one really uses the loo when upgrading their mobile phone. I would like to test the mobile phones in the loo, since most people are on their phones in there while doing a two. Overall excellent place. Excellent iPhone 14 Pro. Excellent service for me. So come on down and pick up your Apple iPhone 14 Pro today! If you into Androids they have them too! read more

T-Mobile Authorized Retailer - The goods! The MagSafe Charger is amazing. - Mobile Phones Near Me - Glendale, Arizona

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I went in on sun of this week to cancel my moms acct who is 86 w dementia and the man jose was helpful but said i needed to call. he was able to note the acct and state that i am the one to speak to regarding her acct. i brought in the POA which is needed in this case to cancel her acct as i have financial power of attorney for her since she is incapacitated. the people over the phone was no help at all. went back on mon to get this done and give them the POA like i tried to do on sun but the girls that were there around 3 were rude and didnt want to help or do anything and said i have to call which i explained i did already and they wont do anything w out the POA being scanned they refused to scan saying they cant do that and i asked where the corporate office is so that i can go speak to someone else and was told to google it. the guy that was there gave cross streets but asked for the address and was told to google it. i waited till he looked it up cause as a customer i should not have to do all this running around for something simple as an address and to cancel my moms acct. when me and my daughter were leaving they were making rude comments and laughing like i was causing problems when they were the ones who were causing problems and being rude. your employees are garbage that were working on mon around 3. the girls are rude and should not have a job there. read more

9284 W Northern Ave #105, Glendale I purchased 2 IPhones and a internet modem from them. When the modem stopped working I returned it to the store. As instructed by TMobile reps. Once there I waited 45 minutes to be told they could only sell me another unit and I would have to pay for both units. Not being a corporate store they are worthless, time wasting, non customer service robots. Please do not support this location! read more

Came in for the T mobile Tuesday promotion. The person there took our phones, started searching for Google, then said he was going to have us leave a Google review. When we told him to stop he repeatedly said "what you don't want to leave us a Google review?" My husband had to ask back for his phone three times before the associate would give the phones back. He then told us we had to "wait for the clock to run-out" before giving us the bags. He then went over to the associates at the other counter and started whispering something. He isn't getting a Google review, but I will update my Yelp review. read more

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sorry ### store. went in to see if they could match At and t. Been with t mobile 11 years. All he could tell me was how bad AT&T was. I been having problems with Tmoble and could not even load what I was offered by AT&T. Fast to put down someone that can't provide service in there own store. 1 star is too much for this store. read more

THE ABSOLUTE WORST!! I'm 60 years old, a retired Major from the U.S. Army and have been all around the world and under very adverse conditions and I've never been treated this poorly by a business before. The salesman lied to me, selling me an Apple Watch SE and telling me that it was an Apple Watch 10, (which is what I was trading in my Apple Watch 7 for), he flat out lied to me. I discovered the fraud two months later while traveling and began experiencing heart pain which necessitated use of the ECG function, which I now know isn't included on the SE version of the watch (I specifically mentioned this function in the store). Fortunately, the health issue resolved itself but I was upset that I had been lied to after specifically asking the young salesman if the new watch had all the features and being told yes. Based on being lied to, I ended up trading in my 7 for a lesser product that didn't have some important features I needed. In addition, the salesman told me the device was free and that I would only be paying for the line activation- which was dormant on my account based on my son having broken his watch. In fact, he had sold me that SE and started a contract for it (Lie #2), despite me telling him I wanted to pay up front and not do any contracts. I had to contact AppleCare to identify the problem. They had me contact T-mobile, who 3-wayed me in with the store. The store promised me a call from the manager the following day. That call never came, despite the 800 operator explaining the I had been mistreated. I called the store myself and spoke to Jay, at least that's what he said his name was, but I doubt it. Jay essentially told me he was the store manager and there was nothing he could do because the two week warranty period had lapsed. I laid it out plainly for him so he could see the fraud that his employee perpetrated- and Jay could clearly care less. I called back to t-mobile, then back to the store for a higher level manager, but to no avail, then finally back to t-Mobile to switch over to Verizon. The store employees and all but the final lady at T-mobile simply told me to suck it up and than an upgrade would cost me more 100's of dollars. Even after explaining the health issue thatbled to the discovery that I had been duped by one of his employees he still could care less. At this point I was done, I've moved on to Verizon who were professional and offered me a better deal for less money. I had been a loyal customer since 199, starting with Nextel, Sprint and now T-mobile. I even sold my Army on them resulting in a 50 phone contract- not to mention the countless people I've persuaded to change to these companies over the years. I was the fool and Jay made that very clear by his words and actions. The Glendale T-Mobile store near Westgate Mall (9284 W. Northern Avenue) is spectacularly terrible, those kids have zero concept of integrity or good customer service. Deal with them at your own risk. If I could give zero stars, I would. read more

During day two trying to transfer my service from another carrier, I encountered some cloudy skies. Mostly the confusion over the promotional payoff, process, and plans, leading to a third trip. Less so, the staff telling current customers that they were out of Tuesday freebies, two hours before closing. When I overheard a manager admit to the others that there was one box left. Turns out T-Mobile is just the rest of Metro, so I didn't switch. read more

If you like poor customer service and a bunch of kids playing loud music and do not have a clue about their job, look no further! This T Mobile store scams customers about their phone plans. We were told that on our upgraded plan that we would be paying $198, but that was a joke. We ended up with a bill of $246 a month recurring every month now when their sales rep named Amanda had clearly "written" it on their "Know Before You Go Plan" .. Do yourself a favor, Verizon is close by. Go there. You'll save a ton of headaches from these incompetent high school kids. read more

A traumatic day for me, my phone died! I immediately went to get another one. Garrett was so incredibly helpful. I purchased a new phone, he got me set up on it and I walked out of there ready to use it immediately. FYI-I am not tech savvy, and Garrett was so patient with me. I will say that his 2 co-workers were also quite friendly. Luckily, it wasn't very busy, but I will definitely go back here again, if I have any phone tech needs. read more

Pedro delivers excellent customer service! This location takes care of their customers .

DONT COME HERE!!!!!! I came in recently to update my SIM card & transfer my line from sprint to T-Mobile. The associate assisting me was NOT friendly. She kept trying to pressure me to update my phone when I declined several times she stared me down in attempt to intimidate me. I asked her if we were finished, she said we were and I left. I was uncomfortable and SUPER pissed off. She never activated my SIM card. And come to find out, she ALSO ADDED THREE ADDITIONAL LINES TO MY PLAN AND SET MY ACCOUNT TO AUTOPAY!!!!!!!!!!!! Complete scam read more

PLEASE AVOID THIS STORE AT ALL COST!!!!! I went in late May and tried to add a line and take advantage of the promotion they had. The iPhone I had was not approved by manager because we replaced the screen so we ended up leaving without a phone. When my bill arrived, I noticed a new line and I was being charge for that. I called the store several times and asked for manager and left message, but she never called and was never available. This whole ordeal has been beyond stressful and I cannot believe they activated an account without my consent and refuse to fix it when I asked. read more

Emelie helped me set up my new phone and she was awesome. Great customer service and she seemed to really like her job and was super helpful. All the staff seemed nice and overall it was a very good experience. read more

*Do NOT Go Here ! Look at the other reviews. They are a bunch of scammers. My mom went without me to transfer their phones to t-mobile because they have good promos, but they didn't explain things added charges and fees and on top of that when she declined the accessories the woman selling told her it was included w the phones which is not true. And now they are being charged for 12 months for the accessories that she specifically declined! They already received the bill and what they were charged more than what they were quoted. read more

This is our first (and last) trip to this store. We have Sprint and they just seem to want nothing to do with us. Maybe that or just terrible customer service. Either way, wont be back. read more

This place was by far the worst experience ever. I walked in to see about potentially upgrading my phone, there was no set up outside to assist customers who CHOOSE not to wear a mask. So I was immediately yelled at and told to leave because they're only assisting customers with a masks. No even a greeting, common ladies you can do better. It was all girls working, and it was embarrassing to get kicked out in such a disrespectful manner. I ended up going to Metro Center T-Mobile off i-17 and Peoria. I ended up having a much more pleasant experience. So to the girls that were working on Tuesday 05/19/20, LEARN SOME MANNERS. read more

Avoid this store if you can.....Never giving business or going back to this store again. Initially, we called the store to find out if we had received our phone and the girl there asked questions about the phone. Our issue is that the phone had battery problems and wouldn't stay powered on. So it would power up and then couple seconds later it would turn off. So the girl on the phone asked if the phone would turn on and we said no. She quickly went to say she could not do anything since it was an insurance deal. Then we asked again can you check if the phone was delivered there and then we got hung up on. She never checked our account! We then proceeded to call customer service to confirm if the phone was delivered and it in fact was. He gave us the number to claim phone. So here me and my fiancé go to the store and there were two females. We were attended by the girl with the lighter hair, I wish I would have gotten her name. We go in and tell her that customer service notified us that our replacement phone had arrived. We made no mentions about the hang up about an hour before. Than she asked the same questions of powering on phone. She looked up info and then starts telling us we are able to upgrade so she ends talking to us about the other options one which was the Galaxy A21 , which no down was needed and then some other phone was a Samsung where we'd pay $100 and some down. We then said ok let's do the one without the down payment. Then she stated, well with this phone we also have a lot of warranty issues much like Galaxy A20 you have so I wouldn't recommend it. So we then told her ok we'll come back after our trip and we'll make the upgrade. Finally, after alllllll that she states Oh there is a small crack on your phone I cannot give you the exchange... I was like seriously! Sadly didn't we didn't even see the small crack on the edge of the phone. So after alll that time....we left with no phone. She didn't even advise us on our next steps or what options we had....nothing! I'm not one to complain EVER but my world revolves around customer service and I don't wish bad experiences like these to anyone. Especially to people without a voice and ESPECIALLY in these times. read more

T-Mobile Authorized Retailer - Small crack on top corner - Mobile Phones Near Me - Glendale, Arizona

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My mom and I went in yesterday to upgrade our old phones. The manager Yetzamy was incredibly helpful and offered us the best deal we could get. She knew her stuff and it was the most painless phone upgrade I have ever had. I have had many bad experiences at these places. I highly recommend this location! read more

Ben and the general manager (sorry didn't get his name) went above and beyond for us to get the phone we wanted. They didn't try to up sale us to get a newer phone which they could have easily done. They really do care about their customers at this location!! Thank you Ben and the manager at this T-Mobile location! read more

This was the shortest amount of time we have ever spent in a T-Mobile store and that is because Steven fixed our watches in less than ten minutes. Seriously, other stores we spent hours and it still wasn't fixed. This store knows their stuff read more

The service is amazing! Have been a t-mobile customer for 15 years and the excellent service is the main reason. Bought a new phone there, ended up not liking it. Pedro gladly exchanged it for another and took so much time helping me set it up. read more

----THIS REVIEW MIGHT SAVE YOUR LIFE---- Come to this T-Mobile if you are a sick sadist. This T-Mobile gave me an experience comparable to that of a horror movie. As in all horror movies things start off pretty nice, went to T-mobile during the holiday season, gifts were handed out to all the kid's, spent nearly $3,000 on 4 new note 5's and an i phone 6, plus a slew of overpriced accessories. Later that night I realized my phone was a factory defect after running numerous software tests and a factory reset. So we decided to return to T-Mobile the next day and exchange the phone. After waiting in a 30 min line to be serviced I then show the sales associates the error message and explained to them the steps I took to troubleshoot this problem. Neither sales associate had ever seen this problem ( Do they not own google? ). Apparently they were not trained or did not have the authority to help me replace the defect phone that they sold me. So I was told the manager would be starting his shift in three hours and I would have to return then for anything to be done. We came back to the T-Mobile 3 hours later, waited in line again for another 30 min only to find out that the manager was not in. He was busy managing 5 other T-Mobiles in the local area. But the clerk did not tell us this, in fact he told a bold face lie and said the manager would be back in 5 minutes when we asked to speak with him directly. so we waited... and waited... So another 30 minutes goes by and the manager finally comes in dressed in street clothes with his lunch. He headed straight for the back room, casually ate lunch for another 15 minutes then emerged from the back room with an attitude. I guess it's not easy running 5 T-mobiles in Glendale filled with teen's. An older gentleman in our group had reached his boiling point and demanded the manager give us a replacement phone . Without hesitation the manager tosses the phone on the counter and says he's not going to help us and that we are going to have to leave the store... At this point I had to ask him, " We were told you would be back in three hours, what happened to that ?" he replied, "It's none of your business". I then told him I was going to write a yelp review about this incident and this must have set him off. because "Your going to have to leave MY store" turned into "LETS TAKE THIS OUTSIDE" . I kid you not, this greasy haired 25 year old gym rat T-mobile manager took off his headset, puffed out his chest and tried to start a fight with a 60 year old man with a heart condition and a bum shoulder in front of his T-Mobile over a stupid phone. I think he must have been showing off for his friends/employee's inside. Every employee in T-Mobile witnessed the altercation yet none of them tried to come and stop the manager or even help the manager as he ran outside to fight a customer outnumbered, I guess they knew this manager had a violent history. Luckily I was able to separate the two and diffuse any further violence. After the dust settled no charges were filed on either side, but a formal complaint has been submitted to the corporate side of T-Mobile requesting this manager be terminated. Now I'm stuck with a phone that still reads " Camera fail ". For trying to break up a fight I was in turn banned from T-Mobile by the same manager. Does threatening to yelp someone who is giving you terrible service really give them the right to threaten you with physical violence? WORST T-MOBILE IN AZ, I have never seen anything like this I am actually sick to my stomach recalling this incident. I like T-Mobile but you are better off avoiding most T-Mobiles in Glendale, just drive twenty minutes in any direction and you can find something better. #What ever happened to customer service? read more

I went to this store with my wife and 2 daughters. We were in the store for over 30 minutes and no one acknowledged us. Granted the 3 poeple working there were with customers but, how long does it take to acknowledge customers? Not once did anyone say, "we'll be with you in a minute, hello, sorry about the wait....." not a damn word out of the most unprofessional kids behind the counter that I have ever dealt with. We ended up leaving and going to a different t-mobile store. I WILL NEVER GO TO THIS STORE AGAIN. if you like to be ignored then this is the place for you. What ever happened to customer service? read more

Could I give this store ZERO stars? I would if I could. The staff is rude, especially Stephanie the girl with a piece of wire in her nostrils and the district supervisor doesn't care for their customers as well. They refused to take my cell spot return even though I had the printed instructions from T Mobile with me. I asked to talk to a supervisor but was refused. T Mobile is tolerating this kind of dealers because it reflects their values and principles. So stay away of T Mobile and that would keep you of the schitzy t mobile store owned by 2bwireless . Tried to get in touch with T Mobile to file a complaint. They simulated a call to the owner and easily gave up saying that it's all they can do, in other words they were useless. Worst experience EVER! read more

T-Mobile Authorized Retailer - The 2b wireless just don't want to honor their T Mobile contract/ responsibilities. Customer care - ZERO - Mobile Phones Near Me - Glendale, Arizona

Short bald guy with the beard lied to me about a promotion to get me to sign up for service and wasted my time by promising I could upgrade my phone if I came back after my first billing cycle. He also lied to me about my bill saying that he quoted me the loyalty price after 6 months of service. The sales associates here will promise you anything to get a sale and when you confront them about it they bullshit with you. read more

Not trying to single this store out it's just the store I signed up my account at. My reception with T-Mobile are no matter where I go is so bad. It's not my phone I've used 4 different ones. When their ONE plan came out which was unlimited Data I signed up for it. Now I was using Walmart family plan that's powered by T-Mobile so I thought why not jump for an unlimited plan , I use my phone for business. I can't remember what cost was something like $70 a month. That changed but they started giving me a limited on the unlimited data which was the reason I started an account with them. I don't know which Carrier I'm going to but at this point another would be better! read more

Upgraded my phone, walked out a happy customer. BUT they sold me a defective phone and did not want to assist in helping me replace it. They said my phone bill WAS NOT GOING to go up at all, if anything just a COUPLE dollars more. My phone bill went up 200+ more than what I usually pay. This is ridiculous, all they do is lie so they can make commission. read more

George one of the sales assistants gave me excellent service yesterday Friday September 7th 2018. My LG Stylo 2 plus had been damaged and I received my replacement phone overnight ship to my house. I walked into the store 91th Avenue and Northern and requested help. George T-Mobile sales took on the task of transferring my applications and all of my data and pictures over to my replacement phone no charge. Great work! read more

I have to give a big thanks and shoutout to Frank H. I made the stupid mistake of dropping my phone in some water and subsequently needed a replacement. When I arrived, Frank was immediately kind, professional and totally understanding. One of the things that I really appreciated is that he didn't try to push anything on me, even while knowing that I absolutely needed a new phone. We discussed a range of options, and he went out of his way to try to find me a solid deal. He went above and beyond, however, by his understanding and working around my own schedule. Because I came in on Mother's Day, I had some family obligations and wasn't able to stick around to finish the purchase and setup. He told me to come back at my convenience and that he would have everything ready for me. When I showed up again a couple hours later, he was eager and ready to continue where we left off without issue. I really cannot say enough about how much he helped me out today. He was patient, understanding and just a cool dude. Go here everyone, you won't feel pressured and you'll really enjoy the experience! read more

I when in to 2 other t-mobile stores last week in surprise and both stores the employees were every rude and not helpful so I decided to go in the one on northern by my house and as soon as I went in I was acknowledged by Andre the manager and he was so nice and helpful, all I needed was data turned back on and he did that for me... so I decided to come back today and buy a new phone from him.. best employee by far who has ever helped me! Thank you Andre you're awesome!!! read more

Having purchased many phones over the years, I know good customer service when it happens, and when it doesn't. The gang over at T-Mobile on Northern are absolutely first class. From the minute you walk in the door. Phillip, my rep, spent a lot of time working out the best solution for me. He and his associates are top drawer - period. read more

Two weeks ago, I bought one of their glass protectors for my new iPhone 12. They placed it on and told me that there's a return policy of 14 days and the product is covered by a warranty and I can come in at any time to replace it for a new one-- this warranty was explained to me as being part of my purchase and *not* something I needed to add on. Well, it started bubbling up soon after and eventually peeled off. I went in to a few different stores that were closer my work and one of them said that the store I bought it from would be able to help me out since this store didn't give nor offer me a receipt at purchase and because this specific store is also part of a franchise rather than an actual T-Mobile location-- or something along those lines. Two other stores said they could help and replace with no hassle, but that they didn't have the glass protector that fits my phone. So, I decided to come back here and explained the situation to them. While I waited for them to figure out what they were doing, they tried selling me an "upgrade" on my brand new phone- offering me an iPhone 11, despite me telling them moments before that I had just purchased the 12- which was in their hands at that exact moment. They were persistent in having me buy something while taking a long time trying to pull up my account. Eventually, they told me I needed a protection plan that costed $18 a month (which is way more than Apple's $8 a month plan) for them to do anything for me and that the 14 day policy and the warranty I was told about at purchase was incorrect. Poor customer service. Nobody seems to know what to do unless it's to sell you something you don't need. Avoid this location. read more

This is a terrible tmobile store. They do not take customer first come first serve. The two guys working on December 20 2016 10:05 am picks who they want to wait on. I just standing there looking at them and they look past me. I was there to pay my bill. I will be switching back to Verizon. Tmobile service is not good enough to treat customers like that. There is plenty of choices. read more

So I call this store and speak to garret and ask if they have series 2 AirPods in stock and he tells me yes, we have series 1 in stock and 1 more left of the series 2 so I rush over my gps says 13min away I get there ask for them the lady w the pigtails says yes garret says he will go get them in the back comes out 30 seconds later to say "we don't have any" so I said I literally just called less than 20min ago and you said you do and the girl says "we actually just sold the last one yesterday" I look at garret & said why did you tell me you had some if you didn't and he starts stuttering and said "we just sold the series 2 20 minutes ago" so what is it yesterday or 20 minutes ago?! You can tell he was lying and full of shit!!! I am a customer of over 6 + years and never had an issue like this until I come across this liar!!! I went in last week and spoke to lacy the manager didn't have an issue told her I'd be back I go today and what a waste!!!! Avoid this place! Listen to the reviews!! Don't waste your time with these liars!!! read more