From the moment we stepped in, Harshal was able to quickly and smoothly assist my family and I. He…read moremade the process extremely easy and even set us up to message him with any questions after we have left. I've been experiencing an issue transferring my cell number from another network to Verizon and Harshal has been extremely attentive to ensuring I'm set up for success. He's been extremely knowledgeable about the entire situation too, which has made the entire experience just amazing. Aside from the extremely helpful mannerisms, there's something to appreciate about walking into the store and being handled with such care. As someone who has worked in customer service for years myself, the level of professionalism and demeanor from this Gilbert team is outstanding. Outstanding job, Harshal! Corporate, if you read this, you're doing a GREAT job at the Gilbert Verizon store.

If you have a question about your phone go to Serggio. He has a lot of experience and is all about…read morecustomer service. I give him a 10/10. Thank You Serggio for your time.

I had a great experience at the CPR Cell Phone Repair Mesa - N Power Rd location. I filed a claim…read morethrough T-Mobile to have the back glass of my iPhone 15 Pro Max repaired due to some spider cracks. I was able to schedule an appointment easily and dropped my phone off at 10 AM, and they had it repaired in about 45 minutes. It looked amazing, like new. The customer service was also excellent. Both gentlemen working on Saturday, March 21 were friendly, professional, and made the whole process smooth and stress-free. I would definitely recommend this location to others!

We had a terrible experience with this business. We brought our iPad in to have the screen repaired…read moreand were told it would take two days. Instead, it took six days, and no one apologized or acknowledged the delay. Now, just one month later, the home button has completely stopped working. It was functioning perfectly before the screen repair, so it's clear this issue resulted from their work. Unfortunately, they have refused to take any responsibility or offer any help. I would not recommend this business. Save yourself the frustration and go somewhere else.

Do not use this guy/company to fix your phone! He replaced…read moremy month old iPhone 8 Plus screen and digitizer. He said his screens came with a lifetime warranty. The new screen started having issues within 2 days. He said he would come back and fix it. The first time we scheduled for him to come back. He texted the night before and wanted to reschedule due to feeling under the weather, no problem. Then he was a no show. Now he is no answer.

So I reached out to them a day before the holiday knowing I would have to wait until after to get…read moremy phone fixed. OCD is going crazy and anxiety through the roof because of this cracked phone. I messaged on yelp I got an immediate response that lead to a phone call all in about 10-15 minutes or less. Issac was very nice and professional on the call made the appointment discussed price how things work. Ok appointment day! Yeah I can't wait!!! OCD is almost at medication level . At about 55 minutes pass my appointment time I reach out for an status update. I quickly got an apology and a response as they were having tech difficulty. Ok I'm feeling better and really anxious. Although my appointment was at 11 and the phone didn't get fixed until after 1pm. I was ok, he offered a free glass protector and the service was completed in like 20 minutes. When someone takes accountability for a mess up I appreciate it. The communication was ongoing all the way until he was walking in the building. I appreciated that. So for this I'm giving the 5 stars. He deserves nothing less .... very professional, responsive , responsible I would definitely recommend!!!!'

Negative stars. I have a Motorola G2026 02/2026 purchased through Cox, dropped it once a month ago…read morewith a "break case" shield. Charging it today and noticed the entire screen is scrambled. Cox Mobile referred me to this location under insurance. No one else in line, gave the details to the representative, referred to call Asursion- on site did so, THEY have no replacement or cannot fix on site- okay, no problem. THEY do not service Motorola products. Hmmmmmm. After doing the Kiosk stuff and speaking with an Asursion rep, I told the in person rep let's do a replacement then for $29.99, however I sorta need this for work. I noticed a few other customers arrive and politely told the rep to please assist them and I'll patiently wait. The rep continued to ignore me and assist the next 6-7 customers who seemed to all have the same or similar issues except being Apple related. The rep continued to WHISTLE (endlessly) assisting customers and making up fake gestures to them. I waited patiently and so on. After ONE HOUR of being ignored I finally quietly left back to Cox Mobile only to be referred to the Asurion website to FINISH the claim. In turn, " Sorry we're unable to continue your claim, an error occurred while processing your claim." BTW, it was a male, no name badge-never introduced himself-was more worried about making a commission, making stupid -lame comments to the others or WHISTLING the entire time. I see now the ones I let go after me, the rep was ALL about them and completely ignored me. The rep had endless opportunities to take my payment for a replacement and I would've been happy. Amazing how this happens and is accepted. This is by far ONE of the WORST customer services ever, especially NOW. 06/29/26 after 4PM, waited until way after 5PM.

We've used this repair service for both our previous iPhone's for new batteries…read more Service Very fast repair in a couple of hours and the phones looked and worked perfectly just like new! Extend the life of your phone using their battery replacement service! Very reasonable