Had no issues ...... if I had questions an agent always knew the answer..... or found someone who…read moredid..... No negative phone issues at all .....

I had to FINALLY update my Samsung S9 phone today. I stress with change on almost everything…read more Nehemiah was SO MUCH HELP for us today from start to finish!! I'm slowly adjusting to my new phone and he made it alot easier. GREAT CUCUSTOMER SERVICE at this Verizon location!!

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

Purchased the wifi access point to better my wifi for my home about 2 days ago. The person who sold…read moreme it told me it would be super simple to connect to my existing router and I just needed to reset it and follow the steps. I reset it multiple times and never got the option to add the access point. I then tried all the things that the "AI" representative told me and still nothing worked. I then sat on hold for an hour trying to get a hold of customer care and nope no answer from anyone. I then went into the store 2 days after purchasing it with the access point with me and told them I just want to cancel it in general bc Its not worth my time to deal with that and they told me "we can't do that. You have to with customer care"... Very disappointed. Also there was no manager in store or anyone of actual assistance. I wouldn't recommend this store to anyone. I'll be back to speak with a manager

Horrible horrible customer service!! Reps don't know what they are doing. He was asking what plans…read morewe have and we said we don't know. And he kept asking us and we were confused why he couldn't look it up on the iPad. Then he offered us a promotion but took it away because he said he didn't realize we didnt have phone line with them only home internet. Then he kept comparing how he used to work at Verizon and that if we go to Verizon it would be more expensive. Another lady rep came to help but she just ended up making excuses for him instead of helping us. What happened to customer service? We left and went to Verizon which turned out to be much cheaper. Glad we did. I would not recommend this T-Mobile location to anyone.

Nice location! Switched from Metro to Total due to my plan being really high with Metro and let me…read moretell you I'm paying less for better coverage as well. The sales associate was also super helpful and knowledgeable. Highly recommended this place their customer service and phone coverage is top tier! Servicio de cliente y cobertura muy genial se lo recomiendo!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Mesa, AZ. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

I had a great experience on a Sunday at this store when Ezra helped me check over a Samsung S10…read moreplus I was buying from a private party. Ezra is extremely knowledgeable and helped me set up my new phone and transfer the data . It's great when you know you're in good hands especially when you're not sure how to do it yourself. Go see Ezra.......The Wizard !!

Absolute scam of a store! Went in the other day to discus upgrading my phone when I was told that…read morethe upgrade would cost me $160 not ready to make that purchase I left and call Verizon corporate where I got my upgraded phone and an Apple Watch for $42. I was told while In store I had to pay $40 setup fee that couldn't be waived if you want to get scammed come here if you want to be treated well go to the signal bite location.

I don't like to shop in the stores, this is the reason why. Customer Service is rough. By looking…read moreat me the lady told me she didn't think I could afford to watch I wanted to buy. How does she know that we aren't entitled, privileged Americans. And we surely don't keep up with the Joneses.

I want to warn anybody thinking about getting at&T account. The Internet air is absolutely…read morehands-down the worst Internet service I have had for the past 30 years.. when you call them oh let's check the modem oh there's too many people on the tower just one excuse after another. The fact is they have over sold their product and there are so many people. This is why it continues daily. I called them yesterday same issues as yesterday and they had sent me a new modem that I actually got yesterday, but I hadn't hooked it up yet. I said the modem worked yesterday. It's not the modem, but they asked me to plug it in so I did. I got home today sure enough all Amber and red bars no Internet. So I unplugged it plugged it back in. It worked for 15-20 minutes and then same thing Amber and red bars. This is the new modem, doing exactly the same thing as the old one. The Customer Service reps are courteous and nice, but they are trained to get you off the phone. I also got an iPhone supposedly complementary but you know they're charging me $27 a month. I've had the account for a year. I owe $652 and that's how they rope you in to continuing with the terrible cell service. It's not as bad as the Internet service but it's bad. I would know sooner sign up with AT&T again as long as I live. Buyer beware it's not 5G unlimited because you can't get Internet when you want it.

No help with our phone order whatsoever! Wouldn't call AT&T to find out anything about our order…read moreor the order status. Just directed me to the app. What a waste of time. Our new phone was supposed to be ready for same-day pickup.

Jacob was amazing! Hooked us up with two new IPhone 16 pro max and tricked them both out with all…read morethe add ons. Jacob was informative and helpful in making these decisions!

DON'T USE AT&T Customer Service is a Crap shoot! Calling to get assistance is a horrible…read moreexperience!! If you can get past the AI rep. Expect another hold! Then expect to be on phone with careless rude, stupid reps. 95% of the time! If you put in for a call back instead of being put on eternal you never get a return call! Account supervisor has never called back either! Extensive fees for this and that won't work with senior citizen respectfully!! Don't fall for free phone its a scam!

Juan is an excellent Customer Support Specialis! Helped me in store and even when I had left. Great…read moreexperience, helpful in all aspect.

Thank you for restoring my faith in your company as well as keeping me as a customer, Alex. I broke…read morea new phone and had to freeze an account in order to get a deal on a new phone and keep the number that I use for business. Customer service India made bad things worse and Alex stayed on the phone for over an hour and was able to straighten everything out. I appreciate you saving me time, energy, and money!

If I could give 0 stars I would. The manager of this store set up my husband's phone number under…read morean already existing account. My husband gave him his ID and had him enter his pin multiple times... how was he able to upgrade a phone under a different persons name. Now it is a mess to refund the phone; everything this man did was wrong. I'm definitely not a Karen, listen everyone has to work and things are tough but do your job right. The entire time my husband said he was flirting with a women and did not try his phone before he even left. Once again another mistake... meanwhile Edward the district manager is laughing. I will be filing a complaint with the BBB