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    Phone Techs

    5.0 (3 reviews)

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    T-Mobile

    T-Mobile

    (26 reviews)

    Purchased the wifi access point to better my wifi for my home about 2 days ago. The person who sold…read moreme it told me it would be super simple to connect to my existing router and I just needed to reset it and follow the steps. I reset it multiple times and never got the option to add the access point. I then tried all the things that the "AI" representative told me and still nothing worked. I then sat on hold for an hour trying to get a hold of customer care and nope no answer from anyone. I then went into the store 2 days after purchasing it with the access point with me and told them I just want to cancel it in general bc Its not worth my time to deal with that and they told me "we can't do that. You have to with customer care"... Very disappointed. Also there was no manager in store or anyone of actual assistance. I wouldn't recommend this store to anyone. I'll be back to speak with a manager

    Horrible horrible customer service!! Reps don't know what they are doing. He was asking what plans…read morewe have and we said we don't know. And he kept asking us and we were confused why he couldn't look it up on the iPad. Then he offered us a promotion but took it away because he said he didn't realize we didnt have phone line with them only home internet. Then he kept comparing how he used to work at Verizon and that if we go to Verizon it would be more expensive. Another lady rep came to help but she just ended up making excuses for him instead of helping us. What happened to customer service? We left and went to Verizon which turned out to be much cheaper. Glad we did. I would not recommend this T-Mobile location to anyone.

    AT&T Store - The sign KAREN put up as so refused to service us.

    AT&T Store

    (18 reviews)

    I don't like to shop in the stores, this is the reason why. Customer Service is rough. By looking…read moreat me the lady told me she didn't think I could afford to watch I wanted to buy. How does she know that we aren't entitled, privileged Americans. And we surely don't keep up with the Joneses.

    I want to warn anybody thinking about getting at&T account. The Internet air is absolutely…read morehands-down the worst Internet service I have had for the past 30 years.. when you call them oh let's check the modem oh there's too many people on the tower just one excuse after another. The fact is they have over sold their product and there are so many people. This is why it continues daily. I called them yesterday same issues as yesterday and they had sent me a new modem that I actually got yesterday, but I hadn't hooked it up yet. I said the modem worked yesterday. It's not the modem, but they asked me to plug it in so I did. I got home today sure enough all Amber and red bars no Internet. So I unplugged it plugged it back in. It worked for 15-20 minutes and then same thing Amber and red bars. This is the new modem, doing exactly the same thing as the old one. The Customer Service reps are courteous and nice, but they are trained to get you off the phone. I also got an iPhone supposedly complementary but you know they're charging me $27 a month. I've had the account for a year. I owe $652 and that's how they rope you in to continuing with the terrible cell service. It's not as bad as the Internet service but it's bad. I would know sooner sign up with AT&T again as long as I live. Buyer beware it's not 5G unlimited because you can't get Internet when you want it.

    Phone Techs - mobilephones - Updated May 2026

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