I took my android phone to the Desert Ridge location in Phoenix and got great service. Dakota was…read morevery knowledgeable and helpful. Highly recommend that store.

Needed a new battery for my iPhone. They fixed it quickly. Cost seemed equivalent to other quotes I…read morereceived.

Katherine made everything so seamless and easy. I usually haaatte going into cell phone stores but…read moreshe made it a great experience!

I wanted to upgrade my phone and went to 4 different stores before coming here all in an effort to…read more find the best customer service. PLEASE COME TO THIS STORE AND ASK FOR EDDIE!! I came in Wednesday and Eddie provided great customer service and took the time to professionally answer all of my questions (and there were many LoL) and wasn't pushy at all. I told him I'd be back in a few days, he remembered me, had the 2 phones I needed to decide on and above all has a great attitude and is friendly to other customers and his co-workers. Customer Service absolutely makes a difference, thanks Eddie!

recently went in to upgrade a phone and come to find out a month later I have insurance and att…read morenext up added on my account. I never gave consent nor was I even asked, they literally slammed my account to meet their metrics. If you visit this store make sure to stay away from yanelcy V (FYI I'm a AT&T retiree.. management/ employees should know this is unacceptable to anyone's account )

Mike B. is helping us today. My husband came in the other day and he wasn't here so he left and…read morecame back today just to work with Mike. They have a bond, Mike knows what he is talking about and provides great service

Please... Do NOT use this 3rd party store. If anything goes…read morewrong they will NOT help you. They are indifferent and act like you are a nuisance. The sale went great.. of course but if something breaks.. beware they are NOT going to help you

Last night I came into the store and Eric was very helpful and knowledgeable loved y'all were open…read moreuntil 9pm and had very good pricing

Customers: James and Leona Roberts--Team Roberts Location:…read more2902 N. Scottsdale Rd, Scottsdale, AZ Date: 03/07/2026 Salesman: Durrell Favor--phone:480-299-7919 Purchased: Family plan with 3 New iPhones If you are going to the Verizon store in Scottsdale, do yourself a favor and ask for Durrell Favor! He helped the Roberts family purchase three new iPhones, and the experience was absolutely outstanding. Durrell was patient, funny, kind, and had such a genuine down-home personality that made the entire process enjoyable. He took his time with us, found us great discounts, was completely honest, and made sure we were fully satisfied before we walked out the door. Let's be real--how many salespeople actually provide that level of service these days? Not many! Durrell truly goes above and beyond. If you want a quality, honest, in-and-out experience, Durrell is your guy. He will hook you up and send you out happy with your new phone! The Roberts family is officially locked in with Durrell forever--so don't try to ghost us! LOL. Nothing but love and appreciation. Keep selling those iPhones, Durrell. You've definitely got the gift! -- James & Dr. Leona A. Roberts Team Roberts

I visited the Verizon store at 18251 N Pima Rd Ste F130, Scottsdale, AZ 85255 to upgrade my…read moreexisting phone line using a Verizon offer that was described to me as a device payoff with a free upgrade. The sales associate Sam represented this as a standard upgrade on my current line. After the order was submitted, I was then told that the phone had actually been placed on a new line and that the line would be canceled later. I did not approve any new lines. Sam stated this was done so the device could be shipped and kept as store stock in case of an issue. This was never disclosed upfront and is not what I agreed to. When I checked my account at home, I discovered multiple new orders and new lines that I never authorized. I repeatedly asked Sam to process this as an upgrade on my existing line and was ignored. I was also later told about in store service fees and charges that were never clearly explained before the transaction. Opening new lines and devices on a customer account without consent and claiming they will be canceled later is not acceptable. This exposes customers to billing, credit, and fraud risk and is a clear abuse of account access. I escalated this directly with Verizon fraud and legal to address the unauthorized activity. This was not a misunderstanding. It was misleading at best and fraudulent at worst. I strongly recommend customers carefully review their account activity if they do business at this location.

Amazing service and reliable. Always willing to help and assist in all my computers issues. Super…read moreand efficient. Highly recommend would give 10 stars if I could!!!

Good people good service. Waited an hour for my delivery hopefully shorter next time.read more