Service was good, was super fast. Employee who helped us was amazing he answered all our questions. We definitely making the store our going back!! read more

Careful when you go to add someone from Verizon to your t mobile account they add that phone and line and an additional one you don't know about. And then when you do finally realize it and say something they say well you signed for it. No I didn't I was told I was signing for the line I was adding. Not the line I was adding and a line I didn't need nor want nor have ever used. Check your accounts. They add stuff to peoples accounts to get more money and lie to your face and 611 does nothing but lie and give you the run around. read more

Andres C was amazing. Very knowledgeable and patient. We had multiple lines and devices and he helped us get everything moved over

The one star I'm giving for this review is for all the people who really thoroughly enjoy being lied to and misrepresented, when they're trying to set up a new line of phone service. My unpleasant experience occurred on Saturday September 19, at the tmobile store located at 59th avenue and Bell Road in Glendale ,AZ. If you are elderly, do not go to this store, I will tell you they took advantage of the wrong elderly teacher on Saturday. I went in to transfer responsibility for my line. I told them I wanted to be on the same plan that I had been when I was on the previous account. I did not know the name of the plan. ALEN with an E, last initial M, whom I will refer to as slick thought that because I was in my 50s, and not really technically advanced that I wouldn't bother to check when he completely lied to me, and told me that plan was no longer available to me. He said that the next cheapest plan available to me was called More, So he signed me up for More. I discovered More costs $25 more per line each month. I had transferred 2 devices that were already paid off. There was no reason to put me on a mid. Tier plan that had international calling. And high usage for data, as I said, I am a 53 year-old teacher who doesn 't need any of that. I can't afford to travel abroad. I asked Alen with an E, AKA slick twice if that was the cheapest plan available to me. And he told me the first 2 lines are always the most expensive. That wasn't what I was asking. I understand that the first 2 lines on any plan might be more expensive. But because he was so slick, I went home and checked right away, and thank goodness I did. HE would have cost me another $30 a month for a plan with features I would never use. Luckily I got everything resolved through corporate after many phone calls and a lot of explaining. Fortunately I picked up on his deception, and checked on his lies immediately, I was successful getting my plan switched to the essential 2.0 that I had been on with the previous account that will save me thirty dollars a month. Also because of my quick response, I did not have to pay all the fees that are associated with changing a plan once billing starts. Furthermore, he failed to list me, and my number as the primary account holder, which made it very difficult for me to rectify the situation. I had a lot of difficulty getting these changes made, but I 'm very persistent, If nothing else so again, Alan with an E last initial M you messed with the wrong elderly teacher. Please if you were in this store recently, do your due diligence and check to be sure your transaction really is what they told you it was, and that you are not a victim of their shady sales practices, especially if you were as unfortunate as I was to have to work with Alen with an e, last initial M. read more

I went into the store today to ask a couple questions. I have had. Tmobile for over five years and have always been happy. When I went in two clerks were sitting on their phones on chairs and opposite ends of the lobby as they obviously had been told to do so. I got quick Short not helpful answers so obviously he could go back to his phone. When I get my next phone, I will be ordering online since it appears that all the stores have poor ratings. read more

Worst experience with any type of store in my life. Was told by sales person Niya that my phone wasn't broken and there was nothing they could do for me. Gave attitude upon the "Oh hello can I help you ugh". My phone charger post was broken verified by two other stores both Thunderbird Rd and Happy Valley. if I could give negative stats I would. She shouldnt be allowe'd to destroy someone's business with her bad attitude. In my business my phone is my life blood and when it's not working correctly to have a representative of T-Mobile tell me off the way she did she would never get my business ever again. Managers were all gone of the 4 employees sitting around. read more

Customer service is always great the store is clean and after the up grades its even better. Its always a good irie vibe in there I drive 8 miles just to go to this store , when there is literally one 4 blocks down from me. I am big on customer service and trust me when I say that they have it there. read more

we have T mobile for our phone services and internet, there's connections issues often with the internet and phone services too. the internet is the worst, daily we're having issues with disconnection we've tried trouble shooting and moving the modem several times. I'm at my whits end with them. outages are outrageous yesterday my home house was shut down for over 12 hrs because we decided to use T-Mobile for everything! that was the last straw for us were switching asap! we pay way too much for such horrible service and its consistent. we're over it read more

Thank you, Steve R., for getting me set up. The T-Life app is a bit buggy, but the customer/internet services are excellent.

Tony was amazing. Great experience. Got us in and out fast . Nice guy !! He had a great attitude. Very personable!!

took my phone from my hands, gave me a bs excuse to why they cant cancel my plan and kept cutting me off. switching to a new provider and paying more so i dont have to deal with tmobiles bs read more

T-Mobile has been going downhill for awhile now, and this store is yet another example of that. Arrived at the store to upgrade to the 15, and the store was not busy at all - 2 customers being helped. After 5 minutes, someone "checked us in" and informed us it would be a 20-25 minute wait. 45 minutes later of sitting and waiting, with no communication, updates, or even a "hey thanks for your patience we'll be with you soon!" we left. This was yet another example of a poor experience with T-Mobile. Maybe it's finally time to switch providers. read more

*UPDATE- Aug 2022* Another ratchet phone crack had me visiting this store yet again. Friday around 2:15, I walked in without an appointment. I was immediately greeted with a "hello, welcome in" that one of the employees hollered out. It was busy yet within seconds after the random hello welcome, I was approached with a "Hi, how can I help you today" from a cool cat named Tony. Since this broken iPhone was from the Jurassic age, I chose an upgrade to the 13. Tony was good for telling me the iPhone 14 will be out next month, which means a lower price on the 13. After I made my choice, he slapped the new phone together by doing the SIM card, applying the screen protector (which I can never get right) & case. I walked out of there 15 minutes from when I walked in. I love this store, won't go anywhere else. Seeing negative reviews of long waits, rudeness, etc. about this store kinda baffles me. I've been here at least 6x in the past few years (big & obviously clumsy family) & have never had a bad experience. I get it, I'm sure they aren't ALWAYS perfect (who is?) but I also get that sometimes there just ain't no pleasing some folks. Peace! This store always delivers. My phone was accidentally dropped & cracked in the ugliest way; nothing worked. I dreaded the idea of having to paying for a new phone but Paul was fantastic from the moment I walked in. Fortunately my insurance covered the repair and all I had to do was pay $29 and wait about 1 hour. During which time I went across the street and had some sushi. This wasn't my first time in this store. Anytime our family needs to do 'phone business' we go to this store. Friendly & professional every single time. read more

Hands down the best experience I've had from a phone company and a massive shout out to Xavier whom handled everything with ease/professionalism. I lost faith in phone companies after my awful experience with Verizon, I have a completely different feeling now that I'm with T-Mobile. I can't say enough how much Xavier helped the process be effortless with many variables as I'm a business owner with several lines. read more

went into the store because it's the only one with the phone I want. sat for 30 min. one of the employees was not concerned with helping customers with urgency. instead he sat with a could who out him Dutch bros and ignored everyone around him. if you work in a customer service ice position you should be customer servicing everyone not just one customer. I walked out. read more

I went here on 12/22/21, I had to change my account from Sprint to T-Mobile. I thought I was going to have to buy a new iPhone since I have an older iPhone version that doesn't support 5G. Tamer was the employee that helped me and he was great, efficient, friendly, went over all of the options T-Mobile offered without being pushy. As a nursing student, I'm too broke to spend an extra $20 a bill on a new phone, He respected that and let me know my plan offered an upgrade that I can use in the future. It was simple and easy out within 45 minutes, and the store was busy so I appreciated it. Definitely check out this store and ask for Tamer! read more

What an amazing experience! We originally worked with Tony who was great . There was an issue with shipping the Phone I was originally wanting to get the shipping was going to take a little bit longer than I wanted to wait so we went back the next day and worked with Josh . I started having issues with my current Samsung and Josh was able to get it working, but then we decided to go ahead and just upgrade it that day instead of waiting for the other phone to ship. Josh was so polite, so patient and so helpful.. This will definitely be our new go to T-Mobile store. Thank you so much to Josh for being amazing and for Tony for being great too. read more

Best experience we've ever had at a phone store! Andrew was absolutely amazing. The whole vibe of this store is so comfortable and you can really sense the camaraderie between the employees. You don't feel like you're trying to be upsold and taken advantage of, instead you feel totally taken care of that they have your best interest at heart. Andrew made a lengthy process enjoyable and really worked with us to get the most out of our deal and made us feel valued as a customer. This will be our go to store for sure! Best store and employees. read more

Sean was awesome! He helped us with getting a new phone and figured out how to turn on my dead phone and get all my information off of it to put it all on to the new phone. He totawwnt above and beyond. Thank you again Sean read more

Came in to upgrade my phone and the team is great. I had to leave it there for the data transfer and when I picked it up they were just as fast. One of the reps and I forgot my box and receipt and Chris had it ready and waiting in the back. He even emailed me about my experience and made sure I was all taken care of. It's easy to see why this store is so busy. Thanks T-Mo team for taking such great care of me!!! read more

DO NOT Come here !!if you want to be treated awful. TONY Juarez . The so called "keyholder" made my first time experience at this store a nightmare. T-mobile as a whole was not the problem, it was the experience and how we were treated by THIS one individual.I will never step foot in this place again. I don't think the other sales reps are like this , but Mr.Juarez was adamant that he knew a certain information when he was wrong. He is rude, talks over people, doesn't have communication skills, has so much attitude, and has this very " I know it all mindset" when he is wrong all along. I hope he doesn't treat his coworkers like this. I would hate to be working at this store if he is in charge. I been to other stores and other stores they are kind and are knowledgeable. They take the time to listen but not here. I read other reviews thinking it was just me , and it seems like others experience the same thing . Could it have been the same person not sure. For To come here and have to place a complaint must mean something. I don't usually take the time to make reviews but this is important for people to know. This is not a reflection on the whole store is just this one individual. ZERO Customer Servize and ZERo for communication skills in communication company. read more

The guys there are so AWESOME! Chris E, Andrew G and Ellis S helped me get what i wanted w/o pressuring me. They explained and answered my questions and found me the BEST deals for what i needed! Even walked out with FREE internet when i was just there to upgrade my phones! I will always go to their store even though one is so much closer! Thnx guys keep doing what you do best!!! read more

I was directed to T-Mobile at 59th and Bell rd to look at a flip phone for my handicapped sister who is very limited with the use of her hands and is unable to use larger phones. Tamer was exceptionally helpful in going over different options and being creative and compassionate to my sisters needs. They were very busy but he did not cut me short on excellent service. Once we figure out what works for her, we will be back. read more

I wish I could rate this store a zero, and the T-Mobile customer service number is a joke! Every time you call in, you don't get any satisfaction! They "try" to charge you for service you haven't even received! We activated our phones in this store on 10/22, when my new phone was received. I had service for 3 days, and they're trying to charge us $98 on Nov. 9th?! Makes sense right? Wrong! They want my bill to go through another past due cycle to collections! I'm not about to ruin my immaculate credit score due to a company who doesn't know how to get things done right the first time! There's not even a corporate number to call! You call one number, and no one has a clue as to what they're doing! I will be contacting the store again tomorrow! My husband basically wasted his time going in to verify himself because we no longer even have an account with them! Horrible customer service all around, and the coverage doesn't even compare to Verizon, who we should have never left! read more

Of course switching providers can be a daunting idea. Thankfully our experience was fantastic. We were able to qualify for an amazing deal, get everything we needed and more for less money than what we were paying. Nico provides badass service and I would recommend him to anyone. Our visit took 3 hours but it wasn't short of pleasant. He answered our gazillion questions. Never once got frustrated and was a great conversationalist. He made the switch so effortlessly and everything he said has panned out. No hidden agendas and I am one that appreciates straightforwardness. The good, the bad, the ugly and I have been very pleased with my experience. We had to come back a few days later to set up my grandmother and he was very patient and kind. He transferred data from and old flip phone to a new. Something I thought for sure was too outdated to do. You need service see NICO! You rock dude!! read more

Had a difficult problem. T-mobile 59th and Bell in Phoenix was great! Tamer is da man! He was so helpful and friendly. Thanks for all your outstanding customer service, please keep it up! read more

The customer service at T-mobile seems to be consistently crappy. Even as a tech savvy individual (way more knowledgeable than them but going in with a humble attitude ready to accept help and advice if they offer it) even I was treated as if I was annoying them by QUICKLY explaining the problem. You say one sentence and these employees are already rushing you out the door and annoyed youre there. It was the case at this location and the one I ended up picking up my phone from after it was ordered in, and I also saw them being that way with other customers, so it's not just me. For example they did not even tell me the phone they ordered was going to be refurbished not new, and when I was surprised by this at the other location they acted as if I should have known, when there was no indications of that from the salesperson or the very limited paperwork/messages I received. All around an unsatisfactory experience that made me wonder who was paying who and wha makes these clowns think they are smarter and that their time is more important than their customers. Even if they were the customers some of these attitudes would have been "over the top" and left me STILL thinking "what is their problem?!" read more

Had to wait an eternity to even be acknowledged. Staff is rude and dismissive. Acted like they were bothered that customers would interrupt their weekend by coming in to the store. read more

service here sucked. maybe don't work somewhere that you have to talk to customers if you just want to sit in your phone and not even acknowledge us read more

Don't pay attention to customers no acknowledgement of customers walking in. It's shouldn't take 15 mins for someone to see what it is that's needed read more

My parents ended up buying me an iPhone 14 on Black Friday not knowing anything about electronics. I wanted the iPhone 14 Pro. Well apparently they didn't communicate to my parents that after 14 days you can't upgrade your phone or return it even though it was not opened. It was open as a gift on Christmas. To switch up to the iPhone 14 Pro. They charged him an extra $700 to forfeit his deposit. We will be letting everyone know about T-Mobile on how they did us wrong since we've been with them since 1996. Looks like Verizon is going to get a long lasting customer. I called them, and they stated they would of changed the phone out just for the extra $200 for the I phone 14 PRO... read more

Worst experience in the history of experiences. Did not complete my order lied about shipping. I called the manager from inside the store and they told me he was busy in a meeting while he was standing right next to the guy who answered the phone and then they laughed about it. Said they properly ported all of my phone numbers and then they didn't work when I got home then my service was suspended for a week and they argued with me about everything. Clown show read more

I went to trade my cellphone with IPhone 13 and Vince greeted me nice and helped me out with plan to trade my phone.He was knowledgeable and nice.I wish we had people like him as a customer service in all businessess'. read more

I appreciated the great customer service I received from the store manager. They were very busy on Saturday evening and I was wrongly directed to this store to pick up a phone. While working with another customer, the manager picked up on my concern and took over when he was finished with the person he was with. Even though it wasn't this store's sale, he didn't want me to leave until he called the correct store and confirmed I would be taken care of. Much appreciated! Great customer care~ read more

We recently changed carriers and chose T-mobile and had great customer service from Rom but recently had an unpleasant phone call with another associate. It doesn't take much time or effort to make the customer feel important. If it's 7:59, and you close at 8:00, it's ok to answer the customers question without saying "And now we're closed" when the clock hits 8:00pm! read more

I went in the day before Thanksgiving and spoke with Mark Alonzo, the store manager The problem I was having he took the time to help me, was very patient and solved my problem. I would recommend to those having any trouble to stop in and you'll be well-taken care of. T-Mobile, if you're management, give this young guy a raise. People can be difficult. Thank you, Mark for helping me. (I was the one who showed you my pictures of us before getting married) Eric T read more

I purchased a phone here 2 years ago and did not agree to go under a new contract in any way shape or form. Now TMobile "loyalty department" is telling me that I signed a new contract. The funny part is, they do not have a copy of the contract. They are just saying that since some sales representative at this location put a "memo" in my account, that is legally binding. They cannot provide me with a copy of any contract at all, but somehow feel they are allowed to hold me to it. They are telling me that I was given a copy and I should have kept it since they do not. This does not make any sense at all. "If you do not have a contract there showing that I signed and agreed to it, how can you hold me to it?" "I understand, I'm on your side, that's why I just want to let you know we will just keep your lines open for the length of the contract to save you from paying a cancellation fee." "I never signed a contract. Show me where I signed a contract." "I can't do that, you should have kept the contract." "So you expect your customers to keep copies of contracts you want to legally hold them to?" Do not go to TMobile, they are the worst. I did not used to feel this way, but after having a 30 minute conversation with them about this I have changed my mind. I was not cancelling my entire service with them even, just 2 of my 4 phone lines. This would only have saved me about $10 per month. TMobile chose to harrass me and make up a contract that I never signed in order to keep me from saving this meager amount of money. They do not seem to care that in doing this they lost a lifelong customer, in order to hopefully choke an extra $60 out of me over the course of the next 6 months that they claim I am under contract for. Stay away! read more

I give this particular T-Mobile 1 star because you can't leave a zero. Sales people are useless, would not listen to a word I said so I ended up walking out. Will NOT GO BACK TO THIS PARTICULAR T-MOBILE! They used to be good, don't know what happened, why they changed people but this particular location is terrible. Finding a new one to exchange phones. Hopefully will find another location that listens to their customers. read more

I have been standing here waiting to pay my bill for 30 minutes. Slow staff, they haven't even acknowledged me yet. I'm still just standing here. read more

Went in for help with a display issue, the kid who "helped" me was rude, accused me of dropping my phone in water and when I mentioned I did not he started it was water damage. He seemed like he was going to walk away, when my husband mentioned a warranty we had on the phone he confirmed we had a warranty and told us to contact the warranty company. He handed us a pamphlet and told us to go online for our claim. For the last 2 hrs I have been attempting to file this claim however I need a representatives assistance. I feel this could have easily been resolved if the guy actually wanted to help. I have used this company for 17+ years and the customer service reps have always been helpful going up and beyond to assist with billing issues, upgrades, warranty issues etc. I am new to this neighborhood and not sure if this kid is lazy, untrained or if this is T-mobil's new way of doing business...but I will NEVER go to this location again. read more