I just want to give a shout-out to Cassandra at Boost Mobile on 35th & Greenway. I call last Sunday…read moremorning, told her my ordeal I was having with my phone. We talked n I sed I would be in before five. Well I finally made it in at 4:30 pm. She remembered me, had a phone for me that we talked about n got me set up n out of there with a fantastic deal!!! She was awesome n I hope that business knows it!!! Thank you, Cassandra, keep up the good work, Boost Mobile is lucky to have a excellent employee like u!!! Alexis

Excellent service provided by Yadira and Dani. They were respectful and knowledgeable and went…read moreabove and beyond.

Hubby was having a glitch with his email on his phone. We dropped by the Verizon store at 43rd &…read moreBell Rd and TJ met us at the entrance door. We sat down and explained the problem. While I was looking for the password for email, TJ was reviewing our account (unbeknownst to us) and discovered he could lower our monthly bill! I expect that if I walk into a Verizon store, I am going to be opening my wallet, right? It's a sales store. That's what they are supposed to do. Hats off to TJ we walked out and our bill will be $20 less and Hubby now has access to his email. You rock TJ!!!

This place is a great location. They are extremely helpful and friendly. We walked in on a Monday…read morearound 11. Xavier greeted us right away and was able to answer our questions about the phones, internet and watches for our kids. There were some issues getting our new phones activated and he was able to figure it all out in the store before we left which I greatly appreciated as the last location didn't and I ended up spending a day figuring it out on my own. We had our two kids with us and they did great during the time it took us. Xavier gave them water bottles which they enjoyed. I had to stop over at Einsten bagels as the switching of phones took longer than expected. The kids were able to eat the bagels while they waited. I would highly recommend this location

The sales person sold me a screen protector by telling me that if the protector fails to protect…read morethe screen it would be replaced. We were never told you had to have a 360 warranty as well. We have to phones and lines. Even if you have the 360 service plan you still have to pay for major repairs. I would recommend purchasing a protector from somewhere other than tmobile.

We switched from Cox high speed internet to T-Mobile 5G Home Internet because of a major increase…read morein Cox's monthly fee. We went for the highest T-Mobile Home Internet plan with the 2 devices: a Gateway & WiFi Mesh Access Point was sent to us and we found switching over and installation to be quick and not difficult. The speed was to be about 200-300 mbps and ends up being about 135 mbps. Why the difference? Because our devices are wireless. Our everyday speed for internet and television streaming is adequate. The beloved T-Mobile customer service is VERY disappointing. For example, when addressing an issue, they said they will email me a link for a VISA gift card to be after 90 days of service. They did not send me the link and when inquired about it they told me it was too late. I told them I never got the link so it took me several calls, being on hold, and transferring me, and then giving me reassurance which ended up being just words and a few lies on what they told me and promised. This involved hours of phone time, and when they decided to enable me to still be eligible for the gift card, they told me it would take "10 weeks, plus or minus 7 additional business days from when it is approved". During this process I was told 3 times I would get a confirmation email, which I never got and also a call back pledge which I never received. So more lies. Gone are the days of their award winning customer service. Now I will be waiting to get the digital MasterCard gift card which I have my doubts about ever receiving. UPDATE: After jumping through hoops and waiting weeks, I DID receive the Promotional Digital MasterCard. To add insult to injury, my home security system has been giving me problems and after a 2 1/2 hour service visit they told me that my T-Mobile internet was inadequate for my security system making it's features unaccessible except for working only intermittently - great huh? I will consider switching from this service when feasible but now I cannot enthusiastically recommend using it.

Wow, if you want crummy service, this is the place to go. I've had the misfortune of buy in a phone…read morewith a new line of service. I walked out the door with a new phone for $105. I quickly realized how bad Cricket service is and how bad their customer service is. I went back just a few days later to get my money back, but they refused. They said they could get a credit of $19. I would not accept such an insult. They said I could call customer support, which I did... literally 5 times. The first call was such a bad connection I couldn't understand the rep and asked for a supervisor. No supervisor available. He said one would call me back. That never happened. I called back the next day, only to find that they are closed on Sundays. I called back on Tuesday when I hit home from work and they were closed again. They close at 6! So I called back today and waited on hold for nearly 30 min and my call dropped I called back and stayed on hold for nearly and hour and when I told the rep I was calling because I'm very u happy with cricket, she flat out disconnected the call. I'm furious so I called the store back and Maria answered. I told her why I'm so unhappy with cricket and she says there is nothing they can do. I asked to speak to the manager and she refused. What a bunch of bologna. This company is trash, the service is trash, and don't ever waste your time or money on Cricket. Worst cell service on the market.

New customer looking for a phone for an employee. The clerk did OK until I got home and reviewed…read morethe bill. She charged me for a case I did not order. I called the store number 3 times and it rang until it hung up. Then I called customer service and the guy told me I had to go back to the store to get the refund. (Not helpful) Day 2 return to the store and there are 2 employees and 4 customers. I waited 25 minutes and the employees were so slow they were still with the two original customers. Now I am forced to go back a third time to rectify a situation that should never have taken place. I am not thrilled with Cricket poor customer service already.

Nicholas helped me out in a jam today, and was amazing! I'll be returning to this store in the…read morefuture for his help!

AT&T has nonexistent service in Waddell, Buckeye and a large part of Surprise. They are doing…read morenothing to correct or improve it. Pass on using their services unless you want to see SOS instead of a connection. Horrible service.

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

Poor customer service, no one greets you, there's a crowd sitting and standing at the door, when…read moreyou ask a question they just say did you sign in on the tablet.. Kabrina is definitely holding the team together. She smiles, acknowledges you, and fixes the situation.

Worst customer service ever. Too bad the store has to get the bad review. Promo plan expired…read more Now want to charge over $30 more per month.