These guys saved my phone! I'm so grateful. Great value, great service, courteous, and got my phone…read moreback fast. Thank You!!

I had my IPad glass replaced. Great service, good prices, they had it done in two hours. I will…read morerecommend everyone to use their services.

Had no issues ...... if I had questions an agent always knew the answer..... or found someone who…read moredid..... No negative phone issues at all .....

I had to FINALLY update my Samsung S9 phone today. I stress with change on almost everything…read more Nehemiah was SO MUCH HELP for us today from start to finish!! I'm slowly adjusting to my new phone and he made it alot easier. GREAT CUCUSTOMER SERVICE at this Verizon location!!

When purchasing a phone t mobile sold me, two laptops. Saying, the charge was fifteen dollars a…read moremonth for 15 months. Two years later, they are still charging us for these poorly working.Cheap laptops. My husband finally went in in May an insisted. They stopped charging us. Then, they gave us new information that they would keep charging us until the two lines to the laptops were closed down. When my husband told them close the lines down, we never even used the lines because we have phones, they pushed to keep the lines open. He insisted they closed them. It's now july and we find they still left a line open and kept charging us.The higher rate. The lady who did not close the second line down , knew she was cheating us and going against our wishes. She should be fired immediately. Today we went in there and a new clerk called her manager for permission to close the second line. They told her she could close the second line. But she could not refund our overcharge. T-Mobile phones are bad enough without also having to pay an overage for a misleading sales pitch for laptops. These laptops are failing already. Do not purchase anything from t mobile.They are being run by crooks.

Other than the wait time which was a lot, the service was excellent. Sean waited on me. He made…read moresure I got the best deal lowered. My price made sure my phones are ready to swap. I was doing a jump. We even called Customer Service. There were a few hiccups, but none of it was Sean's fault and he always kept it upbeat and consistent upbeat attitude my entire visit Ricky was cool also

I wanted to do a review because of the low stars. I worked…read morewith DJ and Colten and their customer service was top notch. They both were professional and courteous. Answered all of our questions. Recommended a great phone to upgrade to. I just got back from having them remove my SIM card from the old phone so I can ship it out for credit towards our bill and thought to check out Yelp. I don't do too many reviews but thought they deserved to be recognized for their outstanding customer service. (The last few times at another carriers store before we switched I had to return multiple times for issues) All in all a good experience.

Purchased the wifi access point to better my wifi for my home about 2 days ago. The person who sold…read moreme it told me it would be super simple to connect to my existing router and I just needed to reset it and follow the steps. I reset it multiple times and never got the option to add the access point. I then tried all the things that the "AI" representative told me and still nothing worked. I then sat on hold for an hour trying to get a hold of customer care and nope no answer from anyone. I then went into the store 2 days after purchasing it with the access point with me and told them I just want to cancel it in general bc Its not worth my time to deal with that and they told me "we can't do that. You have to with customer care"... Very disappointed. Also there was no manager in store or anyone of actual assistance. I wouldn't recommend this store to anyone. I'll be back to speak with a manager

The store on Stapley is awefull then I found a store on Greenfield off the 60 which was like night…read moreand day, however, when I mentioned that I couldn't wait until my contract is up so I can go back to Metro (which I had for years without ANY problems) and the person told me that I wouldn't get as much service as Metro, then I looked at the guy with a confused look and told him I never had a problem before. T Mobile is one of the worst companies out there.

Absolutely awful experience. Tried to do a trade-in return, no process in place to make the process…read morequick, staff were unbelievably rude, almost funny how someone with such an attitude to customer service could work there.

Dear Verizon Executive Relations,…read more I have been a loyal Verizon Wireless customer for over 23 years. Recently, I was told on three separate occasions that my iPhone 17 Pro Max was on its way, and that my Series 3 Apple Watch would arrive together. I was also promised a $1000 trade-in credit for my iPhone 13 Pro Max. After multiple one-hour calls with representatives in different call centers, I was later told I would only receive $800 instead. There seems to be major miscommunication, and I have spent significant time trying to resolve this without success. I'm requesting that Verizon honor the originally quoted $1000 trade-in credit and provide an update on my iPhone and Apple Watch order status. Thank you for your attention and assistance.

I went in to get a new phone for my wife as a Christmas gift. I was VERY clear that I wanted the…read moreold phone to continue working until Christmas morning and I was repeatedly assured that would be the case. I got home and her old phone would not work. I wish I'd seen the lousy customer reviews for this store before I went there Christmas surprise ruined. I contacted customer service to undo what the store did and they could not. At this point I'm ready to dump verizon as a wireless "provider" entirely. If I could leave a zero star review I sure would. I you must use Verizon find another store for sure. Consider another wireless provider if possible. UPDATE: Reactivating my wife's deactivated phone took not one but TWO trips to this hapless store. Turning on phones is literally their business and that simple act was too complex for them. T-Mobile here we come. Avoid the Power Road Verizon store at all costs.

My phone had a broken charging port and I was afraid I was going to have to get a new phone …read more.. made a call to see if they could help before I drove over. Kyle was helpful and friendly over the phone and assured me he had the part and could fix the phone. I'm paranoid about leaving my phone with strangers, so was happy that he could work on it right there while I watched. Walked right into the store and he had it charging up again like new in less than 1/2 hour. Fast friendly service at a great price.

Jessie replaced my cracked screen protector and was very patient in helping me to decide on a new…read morephone case. I highly recommend this business location.

Terrible experience here trying to take advantage of the trade in deals to get a new iPhone. I…read morethought it would be easier to do it in store rather than online or over the phone because I wanted to make sure I got it done right. First they ordered me the wrong phone, then they wouldn't send it back for me and said I had to call customer service. Customer service told me I could take it to ANY AT&T store. I went to another store to see if they would send it back for me, and they said I had to do it at the original store I ordered it from. I was also promised some "holiday bundle" which I never got even though I went into the store several times to ask for it. The salesman just kept telling me to come back when someone else was working... I probably went into this location 4-5 times during this whole fiasco, and the last straw was when I showed up in the middle of the day and the doors were locked and it was closed during regular business hours. I wasted too much of my time dealing with this.

I went in right when they opened today sunday @11 and Jacob was super helpful and really kind and…read moreunderstanding and helped me solve my problem so I'll be back to get a new phone soon thanks