My boyfriend saw the BOGO for the S10e and both of our phones (S7s) had seen better days. He called…read morein and spoke to the store manager Will to get the details. When we went in the next day and he was there to help us. Will was very knowledgable and helpful. He started our data transfer to the new phones immediately so we weren't there longer than required. He spent a great deal of time talking to us and making us feel valued as customers. I was contemplating a new carrier a few months ago but Will's service has convinced me to stay with Tmobile.

Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

These guys saved my phone! I'm so grateful. Great value, great service, courteous, and got my phone…read moreback fast. Thank You!!

I had my IPad glass replaced. Great service, good prices, they had it done in two hours. I will…read morerecommend everyone to use their services.

Went into the store to upgrade to an iPhone 11. The first sales person was very unhelpful and…read moreresponded to my questions by making it seem like I didn't understand the promotional deals or iPhones in general (I've been a super loyal Verizon/iPhone customer for years). Another sales representative, Robert, came to help following me asking for clarification. He explained the promotional deal and confirmed that I was still eligible for the deal. He clearly and kindly explained how the deal would effect my billing statement. All and all, stick to your guns at this location ‍

Had no issues ...... if I had questions an agent always knew the answer..... or found someone who…read moredid..... No negative phone issues at all .....

Stephen and Theresa were wonderful and very patient with all my questions. My husband and I were…read moreinterested in transferring over to Tmobile from another carrier and needed a ton of questions answered. With the knowledge Theresa provided, we made the decision to switch over immediately & Stephen ended up helping us complete the transfer. It was very clear that they were understaffed and they were doing the best they could until another team member came to work. It's unfortunate to see customers berate and cause issues with employees that have no control over if someone calls out or doesn't show up to their shift. One lady even had corporate on the phone and really caused some issues, for what? It's crazy that people believe the world revolves around them. I enjoyed my experience at this location and will come back to work specifically with Stephen and Theresa again. Very grateful for the easy onboarding process.

When purchasing a phone t mobile sold me, two laptops. Saying, the charge was fifteen dollars a…read moremonth for 15 months. Two years later, they are still charging us for these poorly working.Cheap laptops. My husband finally went in in May an insisted. They stopped charging us. Then, they gave us new information that they would keep charging us until the two lines to the laptops were closed down. When my husband told them close the lines down, we never even used the lines because we have phones, they pushed to keep the lines open. He insisted they closed them. It's now july and we find they still left a line open and kept charging us.The higher rate. The lady who did not close the second line down , knew she was cheating us and going against our wishes. She should be fired immediately. Today we went in there and a new clerk called her manager for permission to close the second line. They told her she could close the second line. But she could not refund our overcharge. T-Mobile phones are bad enough without also having to pay an overage for a misleading sales pitch for laptops. These laptops are failing already. Do not purchase anything from t mobile.They are being run by crooks.

I wanted to do a review because of the low stars. I worked…read morewith DJ and Colten and their customer service was top notch. They both were professional and courteous. Answered all of our questions. Recommended a great phone to upgrade to. I just got back from having them remove my SIM card from the old phone so I can ship it out for credit towards our bill and thought to check out Yelp. I don't do too many reviews but thought they deserved to be recognized for their outstanding customer service. (The last few times at another carriers store before we switched I had to return multiple times for issues) All in all a good experience.

I came in to drop off my trade-in devices and Jes told me that I wasn't allowed to even though the…read moreapp tells me I can. She continued to argue with me throughout my entire visit. then she proceeds to tell me that I can trade in the devices but I'm only going to receive one trade-in credit. I grabbed my devices and left and immediately called tmobile who told me that everything Jes said was incorrect and they recommended I go to a different store to complete my trade in even though Jes said every store would give me the same information. would never come here again.

I had a great experience at this T-Mobile store! Ramon, the manager, was very helpful and made the…read moretrade-in process smooth and easy. He was professional, knowledgeable, and took the time to make sure everything went well. Excellent customer service! I definitely recommend this location and appreciate Ramon's help.

The store on Stapley is awefull then I found a store on Greenfield off the 60 which was like night…read moreand day, however, when I mentioned that I couldn't wait until my contract is up so I can go back to Metro (which I had for years without ANY problems) and the person told me that I wouldn't get as much service as Metro, then I looked at the guy with a confused look and told him I never had a problem before. T Mobile is one of the worst companies out there.

Getting a new phone ranks right up there with buying a car, or going to the dentist. This is a…read morecorporate store and it was nice the see they were fully staffed on a Sunday afternoon. I did not experience any wait and Jared helped me with my upgrade. I even changed my mind and Jared said, no worries. He was patient and provided great guidance and ideas. What always seems to be kind of a pain, turned out to be a great experience. Seems everyone on this day was ready to help and I didn't see anyone waiting very long or frustrated. I give these guys and gals a Thank you, Jared D.

Horrible. Home Internet is just absolutely a rip off. You say one price and give another. Very…read morewrong and very illegal and very dirty. You have outages all the time. It representatives are complete morons. Shame on you

Jmk at Cellairis was extremely helpful. Before I could fully mention what I was there for, he was…read morealready opening his hands to take a look at my phone. He already had an idea where to check. (I had issues with using the charge port, lighting cable kept falling out.) I tried toothpicks, old toothbrushes and got hardly anything out. He used tweezers and pulled out so much lent and debris I felt embarrassed. He was a pleasure to meet and I would recommend her to anyone. Thank you again

Jessie replaced my cracked screen protector and was very patient in helping me to decide on a new…read morephone case. I highly recommend this business location.

I had recently gone to the AT&T (DANA PARK, Mesa AZ) store to upgrade my devices, and see if I…read morecould somehow gain them faster then the online order I had placed a few days prior, as they were a month, out. I worked with a man by the name of "Carlos T". As we all know, purchasing/upgrading is often more intense than buying a dang car! Me, I ask a boat load of questions, and I document, everything. After, I gave him the shake down (LOL), I was happy to report, 1, of my 2 devices, would be hand delivered to my door, that night. I received it....Fast forward, 2 days...iPhone 11 (256GB) will NOT hold a charge, nor get past 70%, keys jamming and over heating. I go back to see Carlos. We spent well over an hour plus, getting this mess straightened out. We called customer service (4) times, to get them to make this right. I just got it (2) days ago. Still have (12) days to return, rrrriiight (Got to stay on this stuff!!! Feel me?!!)?!? Again, Carlos was VERY patient, THOROUGH and, Professional, while never letting up on the back-end, to correct the technical system error, so that we could place my replacement order. Not only did I take the time to elaborate to Carlos's manager of his IMPECCABLE customer service; but, I brought him back some lunch!! I'm recommending Carlos be your next service contact. BE GOOD TO HIM!!! Then, I'm nominating him as a Manager!! He leads by example!! Great job Carlos!! Keep it up!! Hang on to him AT&T, hard workers that CARE, are HARD to come by!!! THANK YOU again, Carlos!! Shelley L. ~ Gilbert, AZ

Greedy leaches with terrible customer service and terrible phone service. genuinely i would get…read morebetter cell service using tinfoil as an antena than using at&t. have an issue with anything on your bill? prepared to be ghosted and any reasonable request be ignored unless you're incessant and even then expect to get nowhere. not only that, but installation technicians do literally nothing but soak up your ac. they sit on their ass for five hours and poke around on that ipad all while trying to get you to add internet, tv, a new phone line all while not being able to answer basic questions about speed and rates. then will act as if you're the stupid one when they just explained how internet works to me like i'm 5. didn't even give the right information either. buffoons. you'd have better luck developing your own phone and internet service than dealing with these people. the company model as a whole is predatory, won't take no for an answer and won't listen to you. you can't even speak to a real person if you have an issue. calling them brings you to automated phone lines that send you a link to talk another automated person. i've had to have my bank cancel two bills from them because they will not turn off autopay even when asked. learn my experience and go anywhere else. your wallet and sanity will thank you.

The manager was super friendly the moment we walked in the door. He helped us choose the perfect…read morephone and service for our teenager. Definitely recommend this place to all!

The lady that works there at customer service counter is very rude and snarky... arrogant, and…read moreignorant! She basically doesn't want to help you with anything! I'm glad I don't deal with cricket anymore