Verizon Wireless gets the job done. Solid service, reliable coverage, and strong signal for most…read moreplaces. Most of the staff at this location are genuinely friendly and make the whole "new phone" process way less painful than it needs to be. That said, there is one employee who seems allergic to customer service. Not a deal-breaker, just noticeable. Luckily, the rest of the team balances it out, so I'll probably keep coming back whenever I need a new device. Good store overall, just tighten up the vibes a little.

Why do I always feel like I just left a Buy here, Pay here car lot when I've visited a cellular…read morephone store? Today was no different. We went in on the 27th of June to inquire about their "free" iPad deal with additional line. Let me say that 3 different workers that in the same area as us told us, "someone will be right with you" while 2 of those workers were literally doing nothing but left us standing there. We actually left after several minutes and were going to say screw it until one of the workers came outside and said, "I was just getting ready to help you" That was Cody. BTW, we were just there a few months ago and purchased 3 new iPhones and activated 2 additional lines. Anyway, we were told on the 27th that we needed to activate yet ANOTHER phone line in order to get the iPad for "free" even though the iPad has its own cellular line. Ok we got you, we were actually thinking about another phone and line for a business phone so ok let's do it. We go through everything and agree to the new phone and iPad and new lines of service but we were told the iPad needed to be ordered (because we upgraded the size and color) and it would be in in a week and we could not pay for it yet. So the iPad shows up and we get a call to go in and when we get there, the promo had changed so we now had to pay a small monthly fee for the iPad. Wait, we set all this up on the 27th of June. So you're not going to honor the deal we made BEFORE the promo changed? WOW, that doesn't sound like a bait and switch now does it! We said screw it and left without anything just on principle alone, I mean the 5 bucks a month is only like $180 but we should not have to pay that! We placed the order prior to the promo change! We went ahead and went back because we needed the product and don't feel like changing service right now. So we got the iPad and the additional phone and phone line. We are going to be getting charged that extra 5 bucks but I'm going to contact customer service to try and get that fixed and will update once I do. Now the other thing is that Cody also upsold us on getting a service pack which included MAX and Netflix added to our already service of Disney+, HULU+, and ESPN+ which already did not work. He told us he would go in and get those three working and also make sure the two new ones would work so I could cancel my stand alone services I already have to save me money since getting all 5 through them is only $20 which is cheaper than what I currently pay for 3 of them. Well, THEY DON'T WORK! So now I'm being charged the $20 on my bill and I'm still paying the $30 or so I was already paying. I'm telling you, it's like going to one of those shady car lots. Everything about this entire interaction seemed like a scam, right down to the part where they give you a free "last years model" of iPhone if you sign up for an additional line yet they are out of stock on them so they try to pawn off an even older model on you. And listening to everyone else working here deal with their customers makes me feel even more gross, like I need to go home and take a shower. Bad service, bad experience that hasn't even finished yet.

Justin brown is great very helpful knowledgeable and engaging to take care of my husband's request…read moreright away thank you Justin thank you. T-Mobile went to a prior store same day. Had a terrible experience. Just saved the day.

we were waiting as everybody else was, and this guy with the black hat I wish I got his name. he…read moreskiped us and let other people go ahead of us. that was so disrespectful because we was waiting for more than an hour with our baby whom was crying and not feeling good. this people are the worse and this business is not going to last because of the baaaaad quality of customer service. Independent if is family or whoever! You need to respect people's time! I'm very very disappointed and mad. and I'm saving you for to have the same hurrible experience NEVER GO THERE IS TRASH

I had a great experience at Phones and Repair Plus. Max was quick, very caring, and took the time…read moreto make sure our son's phone was properly fixed. He was honest about what needed to be done and his pricing was very fair, which I really appreciated. You can tell he truly knows his stuff. The before and after of the phone speaks for itself. He brought it back to life. The location is also very convenient inside the Food City plaza right in the barbershop, which made it easy to find. If you are looking for someone trustworthy and skilled, I highly recommend this place. Thank you, Max.

The technician gave me excellent advice and help dealing with an older phone with little memory!…read moreThank you for being in Chandler!

I went there yesterday with my son to get him a new data plan. Faisal was so nice and helpful. My…read moreson was very happy with the service. Five stars!

Mo was great. He set up my new phone in no time! As always great fast service. I would recommend…read morethis Metro store.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Chandler store today.

DO NOT go to this location. It is a small counter inside of the Food City grocery store. It gets…read morevery few business so the people who are supposed to work there are always missing. They are never at the counter and no one knows where they are or when they will be back. Don't waste your time and find another location

I have 3 people come complain about this location it's hard how at a phone service location they…read moregive no service.. and the phone well they never answer if I have give 0 starts I would they said

I visited a Cox Cable store because I was experiencing internet interference at home and decided to…read moreswap out my modem as per security professionals. During the exchange, I was given an open-box modem that was not sealed at all. At the time, I didn't think much of it and accepted it. After doing additional research, I became very concerned. Modems contain sensitive information serial numbers, admin usernames, and passwords. While customers are advised to change credentials, anyone with prior access to the device can still view or record this information. Having worked in a call center myself, I know how much data is easily accessible to employees. When I returned to the store to address my concerns, the associate I initially worked with was in the back, and another employee assisted me. I asked whether it was normal procedure to provide customers with unsealed, open-box modems. I was told this happens when employees check the box to ensure all equipment is inside. My concern is simple: why is this not done in front of the customer? That alone would greatly reduce the security risk. The employee I spoke with even admitted he had never considered the security implications of opening boxes out of sight, which is alarming. Customers have no way of knowing whether device information was copied or misused prior to receiving the modem. While I am not accusing any employee of wrongdoing, security protocols should not rely on trust alone. This is a systemic issue, not a personal one. I was told I could exchange the modem again, but that it would likely also be an open box or that I could buy my own equipment or go elsewhere. That completely misses the point. The issue is Cox's handling of customer hardware and data security. Management needs to address this immediately. Modems and routers should be sealed and opened in front of the customer, period. In today's world, this level of lax security is unacceptable. This is not about being difficult or "being a Karen." It's about protecting customer data and preventing avoidable risks. I love Cox and the services offered but security is huge! . Again the reps in this store all deserve raises and a year off with pay, as this has nothing to do with them doing their jobs. My stars are based on security concerns and not the employees. Thanks guys

Polite and efficient & knowledgeable employees , especially Steve. The store was busy yet I…read morereceived prompt service. Store was clean & well located with easy access.

I had a very disappointing experience at this Verizon location in Chandler. I came in simply asking…read morefor help connecting my Apple Watch, since I was unable to do it myself. I was told to wait, and that was the only communication I received. While I was waiting, other customers arrived and were helped right away, while I continued to be ignored. I waited for about 20 minutes without anyone checking on me, asking if I still needed help, or giving me any explanation. It felt as though I was not important because I was not there to purchase anything, only to get assistance with a device I already own. The situation made me feel uncomfortable and honestly felt discriminatory. I don't know if it was because I am Hispanic, but the way I was treated was not acceptable. My husband has had a Verizon business line for over 20 years, and we have been loyal customers for a long time. We have always had good experiences at other Verizon locations, but this Chandler location provided the worst customer service we have ever experienced. Very poor, very disappointing customer service.

My Dad lost his phone. We came into this Verizon store to see replacement options. Conner helped us…read morepick out a new one and was so helpful in activating it through several password issues. Really appreciated the excellent customer service!

I needed a new phone and was eligible for an upgrade based on my AT&T plan. Eddie was very helpful…read moreand took a lot of time making sure my data was transferred. This is my second time to this store, even though there are other AT&T stores closer to me, because of the excellent customer service.

I felt comfortable at first after 3 times back on the same day still trying to get the phones…read moreworking I gave them the benefit of the doubt and figured it was a weekend technically. Now they are Not paying off the existing phones as promised and Now being over charged by $100 and no customer services to help and the store just shrugged . AT&T does not care about customer service just phone lines.

I have lost all hope in this company! Back in June 2024 when my contract with AT&T expired, in an…read moreeffort to keep loyal customers, AT&T offered me 4 mobile lines for $80 (taxes and fees extra) with Autopay, plus $40 Internet Air package. I signed up for it. To my suprise, the first mobile bill arrived in July with a whopping $265 (not $80 plus taxes and fees) and the Internet Air was $67 (not $40 plus taxes and fees). Of course, I went to the store where I originally signed up to complain! The manager called the corporate, and a partial credit was given to offset some of the differences. Came to find out that the rep who helped me set up the new account accidentally split the 4 lines into 2 different accounts. As a result, it disqualified me for the promotion. They apologized for the mistake they made and corrected the problem, supposedly! Then August and September's statement both hit me with $265 each, and the Internet Air was still at $67. Needless to say, I was not happy! I came to the store again and spent hours waiting and talking with the rep like the 1st time. Two more partial credits were issued, and another case was opened for correction. Not to mention that I was still overcharged even after the given credits. Evidently, the promised fix in July on my first visit never happened! When the October bill showed up with the same $265 and $67 balance, I became furious. My anxiety was off the roof. The inconvenience, the stress, and the time consumed by this are beyond reasonable! I thought this company scammed me! I was just about to be done with ATT. Then the back office got involved. The loyal department got involved. Over 80 minutes was spent over the phone. Another promise! Another 7 to 10 business days bullshit. As of the time of this review writing, I just received the November statement with another $265, which led me to this review! Please advise me what I should do next? A multi-billion dollar company could not manage to fix a very minor mistake that they created. What a joke!

Absolutely fantastic service by Mike V. Went out of his way…read moreto fix my issue ! Go see him , you won't be disappointed! This place is great for all your phone needs!