I went to upgrade my phone, which I had ordered online, and was greeted as soon as I walked in. I was helped promptly, and Cedric Brice assisted me with checking my account to make sure I received all the discounts available to me. He was knowledgeable, patient, and made the entire process quick and stress-free. I really appreciated the excellent customer service and would definitely recommend this location to anyone looking for a smooth and helpful upgrade experience. read more

Came in and wasn't greeted or told they'ed be with us after helping others, which was understandable since had 5 customers ahead of us, but there was 3 young men working. When it was finally our turn , the associate went to a customer that arrived after us , and still didn't even acknowledge us. Such bad customer service , and we had to call customer service on our own phone to get help with our situation smh!! AT&T needs to step up and train their employees in Customer Service!!!! read more

I have lost all hope in this company! Back in June 2024 when my contract with AT&T expired, in an effort to keep loyal customers, AT&T offered me 4 mobile lines for $80 (taxes and fees extra) with Autopay, plus $40 Internet Air package. I signed up for it. To my suprise, the first mobile bill arrived in July with a whopping $265 (not $80 plus taxes and fees) and the Internet Air was $67 (not $40 plus taxes and fees). Of course, I went to the store where I originally signed up to complain! The manager called the corporate, and a partial credit was given to offset some of the differences. Came to find out that the rep who helped me set up the new account accidentally split the 4 lines into 2 different accounts. As a result, it disqualified me for the promotion. They apologized for the mistake they made and corrected the problem, supposedly! Then August and September's statement both hit me with $265 each, and the Internet Air was still at $67. Needless to say, I was not happy! I came to the store again and spent hours waiting and talking with the rep like the 1st time. Two more partial credits were issued, and another case was opened for correction. Not to mention that I was still overcharged even after the given credits. Evidently, the promised fix in July on my first visit never happened! When the October bill showed up with the same $265 and $67 balance, I became furious. My anxiety was off the roof. The inconvenience, the stress, and the time consumed by this are beyond reasonable! I thought this company scammed me! I was just about to be done with ATT. Then the back office got involved. The loyal department got involved. Over 80 minutes was spent over the phone. Another promise! Another 7 to 10 business days bullshit. As of the time of this review writing, I just received the November statement with another $265, which led me to this review! Please advise me what I should do next? A multi-billion dollar company could not manage to fix a very minor mistake that they created. What a joke! read more

AT&T Store - Mobile Phones Near Me - Chandler, Arizona

Absolutely fantastic service by Mike V. Went out of his way to fix my issue ! Go see him , you won't be disappointed! This place is great for all your phone needs! read more

Don't bother, they are understaffed which translates to me that the store needs to be closed since their employees are not trained to do their jobs efficiently. Waited an hour, both reps were busy with people who were there when I walked in, other customers came and left realizing they weren't going to get any help from the inept employees staffing the store. read more

Do NOT go to this location EVER! It's not an actual AT&T store and they are SCAMMERS! The amount of hours we've had to spend on the phone with actual AT&T customer loyalty to fix what they've done is in the 5+ hour range. To female manager signed us up for goods and services we never asked for skyrocketing our bill from $170 to literally $400. Spoke with an actual AT&T store in the valley and they all specifically said this location is known for being crooks. At&t customer loyalty line also stated they have problems with this location and manger. Liars. Scammers. Cheats. Go anywhere else, I promise. read more

Way too much "chit chat" prolonging the wait time. Especially when busy. No one wants to hear about your upcoming vacation next week. Buy your stuff and go home. read more

If I could give it less stars I would.. there was absolutely no service given at the AT&T store by the Chandler Fashion Mall! The guy was sitting up on top of the counter and not one other person was in there. The guy was on his phone and jumped down off the counter when I walked in. I told him I need to download the E-Sims card. He looked at my phone and said I had no Wi-Fi and said not AT&T problem, take to Apple. Lol, I gladly left, as I knew he would be no help what so ever! Worthless service at that location, by people who could care less! Incase his boss would like to find out what employee was working.. it was early Friday evening August 25th. I went back home and called AT&T to find out what to do and they walked me thru it. But the store location stop was a waste of time, they truly shouldn't even be considered a place of business! read more

Earlier this year I purchased a tablet device that I thought was configured to work immediately out the box with AT&T but only later to find out that it wasn't when I contacted them. Customer service via the phone was a wasted time frame so I decided to head to the store. In the past, I've always dreaded the going to the store as the wait would always seem long and I never seem to get my questions answered but not in this particular case. The staff on hand was actually pretty prompt and I only waited about five -10 mins. During that time I was surfing the net on my tablet (via the store's wifi) and when I was helped the agent was able to quickly identify my account understood what my issue or needs were and were quickly able to get a Sim. Took only a few minutes to confirm and just like that, I was in and out in probably 15mins. (I would say no more than 20 minutes but the experience was much better than what I had in the past. The staff is pretty casual laid-back which I think is cool but is a little bit hard to tell who's who, so look for them carrying a big 'Ol tablet around. Timing of when you go to the store is critical, so avoid the peak times (weekend and when people get off work). Also, you just because you walk in and see only a few people, they may have some extreme time-consuming issues as the couple I was talking to during my wait said they had been there for just over an hour trying to get their issue resolved. read more

Went in pretty flustered and a tad confused but they were so patient and kind and didn't mind taking the time to talk me through my options. Excellent customer service. read more

The wait here is terrible, just came in to replace my tempered glass protector, it didn't even last a month and the wait is ridiculous over 30 mins just to get a protector replacement. Need more people working here read more

AT&T Store - Mobile Phones Near Me - Chandler, Arizona

Great experience. Compared to the Ahwatukee store this place is AMAZING. Was promptly helped by a professional knowledgeable employee as compared to the other location. Kudos to Christian for helping me and showing me great customer service. read more

Came here a couple months ago to upgrade my daughters phone. I went thru the process of buying the phone online to get an idea of how much the difference the monthly cost would be before going in. Note: the reason for not ordering online was because my daughter wanted a specific phone (you know how this goes) and it was in stock there. Fast forward, I'm signing and going over upgrade documents (pretty fast signing, you know how this goes) and notice the monthly cost given was higher then what I remembered online. So we reviewed the cost and found out there were add ons to the line. Not to be specific with the add ons but I ultimately ask for them to be removed because neither of my other 4 lines had it ever. So he removed it, which I thought (not blaming him). A couple months later I was reviewing my bills and notice that those charges were not removed. Did get the credit back for the charges but not without time and hassle. Not sure if you have had the pleasure of having to call customer service, but I would opt out every time if there was a choice. Moral of the story. Be careful and maybe you will need to review your statements later. read more

Went into the store today. We were greeted by Sev. He was extremely knowledgeable and made getting service sweet and smooth. He was completely upfront with what was due and what was going to be on our bill. I've gone to other companies and AT&T won the challenge. And again thank you Sev for your 5 star customer Service. read more

Just recently bought a new phone/new plan. After seeing the reviews I was weary of picking this store. However, they have a brand new team, and the staff and management were great at this location! My sales rep was Saif, what an awesome guy. Thank you guys for the smooth transition. Will definitely return to this location for any other wireless needs. read more

Made an early morning appointment at the AT&T on Chandler Boulevard. Needed some major assistance in transferring content from my old iPhone to my new one. Adrianne, the manger in charge, patiently helped me work through a series of applications and old pass words ... while simultaneously juggling other customers and obligations. WHEW! My thanks to her and my recommendation to the store manager Jonathan (who I didn't meet) ... hold on to Adrianne ... she's awesome. read more

The associate added insurance without my permission and the only way to get it credited back to me was a 30 minute call with customer support. Make sure to review your bill after a visit to this store, very dishonest sales people. read more

They seem to get bad reviews. I almost went somewhere else with better reviews. Zach took good care of me until it was time for him to take a break. The next person stepped in and took care of the rest. I had a question about the bill when I got home. I gave them a call and it was resolved. Overall good experience. The only reason it's not a 5 is I had a charge that was not explained by AT&T Customer Support. I don't like surprises or up sales, and yes these folks offered them as well. It's to be expected nowadays. Just say no. read more

CHANDLER BLVD. STORE I bought a phone at the AT&T store and the sales person put the wrong ID digits into my phone. Because of this, I could not make or receive phone calls or texts. I did not discover this until the next day. I spent at least a half a day trying to get the problem identified and fixed. (It was actually a computer specialist who used to work in the wireless field who figured it out with an AT&T tech) None of that would've been a problem because everyone makes mistakes. It was a big annoyance since I'm about to leave the country but it happens. The problem came with the manager. When I went to return the AT&T TV box (separate issue), I told the manager about the mistake and he said nothing. He just acted like I had not said anything at all. I wasn't sure he heard me so I repeated what had happened. Still nothing. I then said I was surprised that he had no reaction to that, no apology, no suggestion that he would mention it to her and suggest that she slow down when she puts in those numbers... just nothing. I told him that I had managed a store before and that I would be sure I apologized to the customer for their inconvenience but he just got defensive. He said, "I don't understand what the problem is. You got it resolved, right?" Such a jerk! read more

got a new iPhone from Apple.com with eSIM supported. Put my existing AT&T SIM card in and it works. Want to free up the SIM slot, so went to this store to ask for migration from physical SIM to eSIM. The answer from the manager is that I need to activate a second line in order to use the eSIM. Because primary number can only be used in the physical SIM slot. Of coz I don't think this is true. Found the answer online https://support.apple.com/en-us/HT210655 with iOS 15, I can convert my physical SIM to eSIM without even visiting AT&T. dear AT&T, your staff don't even know the how things work within your system. read more

My iPhone screen was broken and need to get a new phone. The sales person Erika very nice and helped me all the processes to get back my data content from my phone. read more

I just had horrible service at this location from Brandon. Not only was he 15 min late opening the store he was rude, dismissive and disrespectful. People like Branson should take a class in kindness and attitude behavior and even humility! read more

This branch is far from being operated by a qualified team, it is sad to call them a team, they should be more organized, Brandon and the assistant manager were the most helpful! But my advice, avoid the headache by going to another location! Very disappointing! read more

I went to location this past Monday to get my daughter a new phone. The gentleman seemed very nice that was helping us. Please pay attention keyword is SEEMED! My daughter chose the phone she like and we got everything activated. I was a little all over the place as I have pregnancy brain at the moment and he took FULL ADVANTAGE of it. So, close to being done he informed me that there was a promotion going on that if I got a 5th line there would be discounts the usual sales pitch. I informed him that I don't need a 5th line at the moment. He stated okay and that was that. Something told me to check my account and so I did. I saw a 5th line on my account t that I did not authorize. I immediately contacted the att customer and explained that there shouldn't be a 5th line on my account and it was not authorized. After explaining to the rep he stated he put in a complaint and removed it. I spoke with my friend right after who also works at an att store but in a different state and he informed me that he experienced in store reps who would get SIM cards and older phones that still take SIM card and add it to the customers accounts to make a sale. If you don't notice it within 14 days of them doing that you are stuck with the extra line and the in store sales rep made commission off of you. Sad, to say sometimes the store managers are in on it if they are below their sales quota they get desperate and turn the other check. I'm contacting corporate to let them know. But if I were you STAY AWAY FROM THIS ATT STORE!!! DO NOT TRUST THE REPS OR MANAGER AT THIS LOCATION!!! And IF YOU GOT A PHONE FROM THIS LOCATION PLEASE CHECK YOUR ACCOUNT TO MAKE SURE THEY DID NOT ADD ANY UNAUTHORIZED LINES OR YOU'LL BE STUCK WITH IT!! The values at this store is horrible!!! They don't care about the customers they only care about sales and their own pockets!! If I could give it a negative I would!! read more

If you come here and Moke helps you, just know he'll probably look through your private photos and zoom into things he shouldn't while he's suppose to be just restarting it. Hey Moke, newsflash, i can see what you're doing from the reflection of your glasses. read more

A big part of any wireless provider is the customer service. I recently switched to AT&T and ran into a snafu right out of the gate--so I crossed my fingers and headed to this store. Walking in the door, I was greeted by a handful of friendly employees eager to help me. A family came in while I was being served and they were treated just as well. Within 5 minutes, I was in and out, my problem was solved, and the employees had answered a couple additional questions I had. Definitely an improvement over the clueless stoners at Big Magenta Phone Corp, and it definitely started our relationship off on the right foot. read more

If I could give this store zero stars I would. Sat here for half hour and still didn't get seen. Two employees had to attend to one couple while one other employee worked with another customer. Not busy at all. Have simple billing questions and should not have to wait this long to speak with a customer service employee. read more

AT&T Just continues to suck. They recently tricked my wife into opting for the Next plan, because it would "save us money". Surprise Surprise, my monthly bill is the same as it was before, no money saved. That was thanks to Adian, or Adrian, the bald guy that looks like Jaime the Mythbuster guy. This guy later pushed the upsell so hard that I walked away and started talking to another rep in the store. Today, after checking out upgrade options on the website, I took my daughter in for an upgraded phone. Should have cost me 99c plus a $40 upgrade fee(wat!). This time I ran into Earl, who proceeded to explain in such obscure terms about why I could not do what the website said, and instead had to pay $75 early upgrade, adn pay off my wifes phone, or join the next program, and.....I apologized to my daughter and walked out. Went home and got on the website, and easily ordered the phone she wanted for the 99c plus $40, and called it done. Screw you Earl. Craig read more

Very poor customer service with AT&T. Any upgrades or changes ever made cause issues, requiring hours to correct. Find a different carrier as these jokers are not worth dealing with unless you enjoy correcting other people's mistakes on a monthly basis. read more

DO NOT COME HERE. Go to Tempe market place for true customer service. I've been having troubles with my phone and iMessage so I exchanged it with an iPhone 8+. The next day, I realized the phone was way to big and was truly hurting my hand so much. Sam said he'd help me, brought out a new phone and sim and everything ready to exchange, he than said whoops I can't do the exchange. Of course I was confused and asked questions. He responded "I don't know why you're being difficult" I work in customer service and I understand a company can have rules but calling me difficult is highly inappropriate, when I disclosed that to him he shrugged his shoulders with no remorse. So disrespectful and no integrity. read more

Completely ridiculous that this store told me I had to go to go back to the store I bought a charger from to process an exchange. Don't bother going in person for any help. Associates could care less about any customer service read more

Very poor customer service. They don't greet you when you walk in. Don't sanitize in between customers, if I could give them a half a star that's what I would give. I waited 45 minutes to pay my bill and when it came down to paying it the iPad wasn't working and the worker claims they don't have extras he told me to call and pay my bill and walked away to help another customer. I asked to speak to a manager and he said they only have an assistant manager and he was busy. To be honest with you I don't know why I went to this store because I already knew the customer service was shitty from previous experience here. This will be the last time I walk foot in this horrible store. I can't wait to go back to Verizon. You get what you pay for. August can't get here quick enough. AT&T sucks. read more

Nice try "Manager of AT&T Store"... When I go to this location it's not that I have to wait long or wait any to be helped, it's that once I explain what it is that I'm trying to do for example "I would like to pay of the remaining balance on this phone with this specific phone number" the employee who typically is the one who helps me gives me the total and after that payment is made we discover that they applied that payment to the whole account instead of that specific number I mentioned to them. Once that happens I'm not able to get refunded, and now the employee and the assistant manager are telling me that I'm not able to put a payment on that phone but I would need to pay it off in full and more about having to credit or accelerate the payment so that when I come in the next time in which I had told the assistant manager that I would be in within the next few days to pay the remaining balance that I had her write down for me. That total that she told me was $224 and some change. I told her to just told round it up to $225 for me on the sticky note she was about to write the balance on. I will have that sticky note attached below in your assistant managers hand writing. Ultimately she is able to help but even so I am in the store for nearly 30 minutes if not more. The few days pass and I come in to pay the $224 and change left on that phone and the assistant manager who told me to just come see her when I'm there since the others employees seemed to not be able to help on previous visits and the manager were nowhere to be found. A different employee that has never helped me before didn't even know where to begin after I explained to him what was going on and from what he could see was that the total was accelerated to the next bill date and he kept mentioning a total of $399 when I had to repeatedly let him know that the balance on this specific phone should only be $224 and some change he then got on the phone with the manger who was of no assistance so that new employee helping me said all he could do was to give me that assist managers email. I told the employee that I don't have the time to just keep coming to this store when I have the money to pay the phone off now. After him saying again, that all he could do is give me the assistant managers email I left the store and made the original post here on Yelp. Today, October 15, I proceeded to come to the same store with hopes that the assistant manager would be there to help me since that is what the last employee told me that she would be back this Thursday. Instead the manger is there. When I enter, I am greeted by the employees and manger and I then asked if the managers as there not exactly sure who the manager was. The manger speaks up and says he will be to help me momentarily and shortly after that he began to assistant me. First off asking me what was my name again. After I told him he went on to say "oh you're the one who bashed me on Yelp the other day and basically said I'm a liar and his employees always help me with no problems. I briefly let him know that I in fact had encountered problems several times while at this particular store and from there I told him again that I was there to pay the remaining balance on this specific number. He told me that balance was $359.97 without arguing that number too much I asked to make sure that was just the balance to pay off that specific phone not including the service and he confirmed and I made that final payment. It wasn't until I had gotten to my car that I then seen that "Manager of AT&T Store" had replied to my original post trying to down play it and make it seem as if I was just being impatient and having to wait while employees assist other customers. That is very much so not the case but because of that I am here explaining step by step to show how much in detail I know my own experiences in this store for this "Manager of AT&T Store" to be calling me a liar . When I arrived home I began searching for the note that the assistant manager had wrote the balance on and I found it still with $225 on it so how or what made my total $359.97 today or $134.97 more than what it should have been??? I need answers! read more

AT&T Store - Remaining balance left to pay off that specific phone written by the assistant manager - Mobile Phones Near Me - Chandler, Arizona

Whenever I break my phone, which is once a year on average, they are very good at finding a suitable replacement and making sure all my contacts and other info is transferred to my new phone. Sometimes they are busy and I have to wait or go get a sandwich next door, but I really don't mind. read more

I was in today & had an amazing experience!! Thanks for helping me out & having kind, smart service personnel when the AT&T store on Alma School & Elliott wouldn't & doesn't. Your customer service personnel went above & beyond. My exchange went off without a hitch & this will be my new store to visit when I need help. Thank you again. read more

One of the AT&T associates by the name of Flor helped me a great deal today. Somehow AT&T made a mistake on my account (very frustrating) but Flor was there to talk to and guide me to a great resolution. She was able to get me a credit for their mistake and now I am a happy camper. read more

They lied about what they were able to help with. They lied and when were confronted with the facts they tried to pass it off on the ATT national. Do not go here and spread the word that ATT will take your money and after that if there are issues, they just pass the buck. read more

The worst experience I've ever had at an AT&T store and possibly any store in a long time. I upgraded my son's phone as a birthday present. I mentioned that to the rep, Moke. However, I did not understand that the phone's get activated right at the store, even with the phone still in the box. Moke never indicated that to me and apparently I was supposed to have told Moke not to activate it. He even told me that it was my fault for not telling him that, even though I did say it was a birthday present. You would think he would have asked me about activation period, let alone the fact that it was a birthday present. So now my son has a phone he can't call with until we see him and it ruined the surprise for him since I needed to contact him another way to tell him he couldn't make calls because he's getting a new phone! AT&T needs to do a better job of training their sales reps. Do not go to this store! read more

This review is for my most recent experience. I called ahead yesterday to make sure the new phone I wanted to pick up was available. I spoke to Brittany she said they had it in stock, and told me to ask for her when I arrive, so I headed down on my way. On my way down I called AT&T to make sure I was eligible for an upgrade, and I was:-). Upon arriving I asked for Brittany, she helped me immediately and had the phone ready right away. Everything was done and switched over within 15 minutes. I purchase a new phone about once a year, and this was the easiest and most pleasant phone buying experience I've had in a long time. read more

I had a relatively good experience when I came here to upgrade my phone. Ashlyn took care of everything and I even traded in my old phone towards a new case and the rest went towards my bill. I know it is apart of the job, but upselling really grinds my gears (:() I almost purchased Appletv and signed up for Directtv now....almost. read more