Run from this place if you want your phone to function after "repair"!…read more
I took my phone here on a whim while shopping at Chandler Fashion at the end of May 2021. My screen had a spiderweb crack for over a year since pre-COVID, but still functioned perfectly otherwise but I took it to get fixed because I wanted to sell/trade it in crack-free. The progression is that this place completely broke my phone's screen/LCD, after several visits and they never put the screen on properly, blamed me, and said the warranty wouldn't cover it. Over several visits we only saw and dealt with a young guy and his older brother. See below for details of this telenovela from hell if needed.
1. Within TWO days of them replacing the screen, the phone had a crack in the corner right under where the Spigen case met the top portion of the screen. This made no sense as this part was protected by the case and I hadn't dropped it. In addition, I notice they broke my phones speaker so I couldn't listen to voicemails, videos, or talk on speakerphone. I took it back due to their "warranty". "Okay, younger brother calls older brother, we will order a speaker and call you in a few days, and give you a screen cover, but we can't fix the cracked screen because you probably dropped it". At this point, annoying, but I cannot prove otherwise.
2. We call them, take the phone back to find out they ordered the wrong speaker. Younger brother calls older brother, they say come back in a few days. Mind you, we don't live across the street from this mall.
3. Bring the phone back again, they fix the speaker, they "do me a favor" and put their protective screen cover on it. Thanks, appreciate the cover, but it literally just slid off after 1 day and was not the right size. At this point, I notice that the screen is kind of springy when you scroll, however, I'm thinking I'm never dealing with this place again, and not taking another trip to the mall, I can live with this until I upgrade soon.
4. A week later, the screen is sometimes too springy to select things so I remove the Spigen case to look at it. The phone immediately started blinking, and turned yellow and black. The LCD is ruined? I scroll my finger and notice the screen at this point is as bouncy as a swimming pool diving board and must've been getting looser the more time that went by. Apparently the only thing holding it together to function this long was my case?! Im also convinced this is why the new screen cracked in two days against the edge of the Spigen case.
5. I take it back again today, at this point I just want my money back, the phone that was working for over a year w a cracked screen, now has a 100% broken screen and LCD below. The older brother is there now, and says he remembers me; again he's "going to do me a favor" (repeats this several times) and fix the phone, come back at 1. Still being cordial, I tell him I'm not sure how this is a favor because his brother told me it's under warranty, and I haven't done anything wrong to the phone, it was working fine before I took it to them. He laughs and tells me he's doing this favor because he gets paid regardless, so he doesn't care what happens, and if I were to tell the company this, they will not do anything to help me so he's trying to help me out. I'm in disbelief like, dude, this is a lot of talking, accusing, and excuses, I don't care how you get paid, I just want my phone to work the same way it did before I paid you to fix it. Omg! He then said the screen would not be the way it is, if I hadn't dropped it or done something to it, or it's the case that I have (proceeded to inspect the Spigen case like it is an alien from outer space). Then says it is not their fault because something happened to the glue holding the screen on and that's usually from dropping the phone. Lol, wwwhhhaattt??!!!
6. Return to pick up the phone this evening and they are unable to fix it and must dispute with bank. So no phone, no refund. Complete frauds.
