I visited a Cox Cable store because I was experiencing internet interference at home and decided to…read moreswap out my modem as per security professionals. During the exchange, I was given an open-box modem that was not sealed at all. At the time, I didn't think much of it and accepted it. After doing additional research, I became very concerned. Modems contain sensitive information serial numbers, admin usernames, and passwords. While customers are advised to change credentials, anyone with prior access to the device can still view or record this information. Having worked in a call center myself, I know how much data is easily accessible to employees. When I returned to the store to address my concerns, the associate I initially worked with was in the back, and another employee assisted me. I asked whether it was normal procedure to provide customers with unsealed, open-box modems. I was told this happens when employees check the box to ensure all equipment is inside. My concern is simple: why is this not done in front of the customer? That alone would greatly reduce the security risk. The employee I spoke with even admitted he had never considered the security implications of opening boxes out of sight, which is alarming. Customers have no way of knowing whether device information was copied or misused prior to receiving the modem. While I am not accusing any employee of wrongdoing, security protocols should not rely on trust alone. This is a systemic issue, not a personal one. I was told I could exchange the modem again, but that it would likely also be an open box or that I could buy my own equipment or go elsewhere. That completely misses the point. The issue is Cox's handling of customer hardware and data security. Management needs to address this immediately. Modems and routers should be sealed and opened in front of the customer, period. In today's world, this level of lax security is unacceptable. This is not about being difficult or "being a Karen." It's about protecting customer data and preventing avoidable risks. I love Cox and the services offered but security is huge! . Again the reps in this store all deserve raises and a year off with pay, as this has nothing to do with them doing their jobs. My stars are based on security concerns and not the employees. Thanks guys

My interaction here is always good but it's simple for me when I come... 'modem issues'... replace…read morewith a new and I'm all set. I hadn't upgraded yet and was hanging on to old tech... Coming in you just add your info at the kiosk and they will call your name. This time around I need to pickup a new panoramic Wifi Modem for another property. I didn't wait long and when I got some assistance, it was quick. They grabbed the device and I was out faster than others. Pain-free experience that for sure.

We have had Century link Fiberoptic for 5 years great service, until the last couple of weeks after…read morethey were bought out by AT&T. in the past week our internet has been on and off, today when the internet went out again, there was no human I could call, all of their customer service in automated, I finally gave up. I am having COX come out tomorrow to install their internet.

The worst company ever...they charge huge prices...no customer service unless it is ai and then you…read morehave to pay $9.00 to speak to a human being. They shafted my elderly mother...there is a cord in her backyard that they didn't even bother to put in the ground...just trailed across her yard and over the fence to her neighbors yard. Home phone service didn't work 80% of the time and they wanted to charge $65.00 to fix their non working lines. Horrible company...I hope they go out of business soon. They just steal from the people and don't fix their own problems...they expect you to pay extra for their failings. Also if they have to enter your home to fix your internet, they charge you $95.00 as if fixing their mistakes to them is a service provided.

Had a great experience with AZ Direct Satellite. Needed my DIRECTV dished moved about 15 feet…read more Clark put me in touch with a tech, Philip. Philip was able to be at my house and complete the project within 4 hours of the initial contact. That is fast! Thanks Clark and Philip.

I came to visit my dad and help with an annual house cleaning. During said cleaning, I managed to…read moremess up a few cables behind the tv while dusting. Oops. Suddenly, no direct tv, no sound. We tried to reset the system, called the 1-800 number for Direct TV, etc. No help. So, I checked trusty Yelp, of course, and found this nice, local, independent Direct TV provider. They answered promptly and we're able to come by right away since they happened to be working nearby. I knew it was just a user error, some kind of configuration issue, but how wonderful to get the system all functioning properly and so quickly! It sure beat having to call my husband, who got left behind this trip, and have him try for an hour or more to walk us through the issue. The two guys who came were very pleasant as well as prompt; the price was reasonable for a service call. I wouldn't hesitate to call them again in a minute.

A really great internet provider. so very happy with the service and internet connection and…read morespeeds. Windstorm blew the receiver off the roof. The company came out same day and fixed everything. I am a very happy customer.

I'm a former Century Link customer. I was always frustrated with their slow speeds, downtime and…read morecost. I'm am now a Community LTE customer and their fiber fast home Internet is amazing. It's reliability and speed never let me down. Additionally, they provide excellent service and are quite affordable at $60 /month for true 20 Mbps. They are available in the rural area outside of Maricopa in Thunderbird Farms, Hidden Valley and the Papago Buttes. There is no equipment charge and no contracts. I highly recommend Community LTE for home Internet service.

I have been with CGI for a number of yrs. Great service.read more

I have been with this company for many years. They have great customer service. They are helpful…read moreand even worked with me when a microburst damage our home and their dish. They got us up and running until we got a new roof installed and then came out and installed all new equipment great people and locally-owned

Set up new service drive 4 hours to meet them. They were scheduled 8am-11am. I called Heather at…read more10:30 for ETA. She said he was on his way. I called at 12:30 they said they had to reschedule cause there truck broke down. I probably would still be waiting since they never called I had to call. Horrible !!!

After MANY attempts to get our motorhome television systems working, we encountered Eric Granillo…read morewho claimed his techs could fix our issues for a special price available only for a short time. We were not sure at first, but decided to give it a good try. We scheduled a visit and installation of a traveling satellite dish on the roof of the coach, receivers for the newly incoming signal and activation with our choice of Dish Network. The installation team made the process easy and, in a relatively short time, we were watching our desired satellite channels and programs. These guys were able to make things work for us that other " experts" said could not work at all in our coach. MANY THANKS to Eric and the C M Wireless team for solving the unsolvable problems as if the were routine and not problems at all. They know what they are doing!

Started Services in Eloy, and found that service wasn't enough for my business needs. Cancel within…read more3 days, and was charged 180.00, absolutely not acceptable. As a Pilot, there are many times that I reduce my charge when I don't fulfill the customer needs.

My experience with Trepic has been great. We recently moved and had few options for service…read moreproviders. We saw some yard signs on our street for Trepic and filled out a request online. I was called and texted by Eldred. He was polite and professional and explained everything. He personally came out the next day to inspect our yard to determine where they would run the line. Two days later they installed the fiber from our alley, and the next day Kyle came out to install the hardware. Everyone was great, the service was superior, and we've had awesome Internet speeds ever since. It's totally refreshing to speak with Eldred and have a normal human interaction. Just prior to this experience I was getting an infuriating runaround from cox between the AI bots and their shabby customer service just to cancel. I am pleased to support a local business and urge you to consider switching to Trepic. I read a bunch of the reviews on here after we had already became subscribers and was a little surprised to see some of the not great reviews. I then saw Eldred personally responding and taking accountability for each review. Talk about professional, this man is real and he actually cares. Thanks Eldred, Kyle, and the Trepic crew!

Sales was spot on providing my house with necessary high speed connection to facilitate working…read morefrom home and entertainment. Everything from getting connected to pricing are top notch with Rio Verde, and much easier to work with than the 2 previous large companies I had at my other homes.

First, I have no relationship to Rio Verde Wireless except that I am a customer. Yelp: I am NOT a…read morecurrent or former employee, family member, competing business, and have NOT used Rio Verde Wireless services in a business-to-business capacity. Rio Verde Wireless provides Internet service to my home, guest house, and barn. These comments are unsolicited. I have found Rio Verde Wireless to be honest, responsive, professional, and competent. They have consistently resolved issues, including wildlife destroying cables or antennas, storm damage, and landscape interference with no drama and with the greatest respect. They have also fixed and been very tolerant of user error, misconfiguration, local firewalls, etc. Always courteous, patient, and speedy, even at odd hours, and willing to help or give advice. The (Internet) service provided is fast, reliable, and reasonably priced. We often stream multiple movies or music to TVs, iPads, and Sonos speakers, as many as six! My family, while working/studying from home, has been able to stream content, up- and download files and data, play interactive games, and use VOIP services to talk with friends and family. Services like Alexa and Siri are consistently connected. And our Link security cameras (which send video updates every 30 seconds to the Link servers) are online, recording, and available 27/7 without fail. Nothing but the highest recommendation and zero complaints.