When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the…read moresevere drop off in the quality of service I would receive. I should have listened. From my first visit to a Verizon wireless store to transfer my family's phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu. When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I've received from Verizon agents. I had to pay an $800 bill just to get my family plan started. Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn't in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix. This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon's best competitor has a family plan waiting for them. If you are on the fence about starting a plan with this company and have another option, I would think again.

DO NOT GOT HERE the girls were so rude!!! We went in to upgrade our phones and they would not help…read moreus and basically told us we had to do it on own - that is ridiculous we pay Verizon a premium price for premium service. We ended up going to the Verizon by the chandler mall and they helped us right away and got us set up on two new phones - go there instead!

Once again i was having issues with my phone and Isabel helped me out again, Great employee very…read morenice and very helpful

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Tempe store today.

I went to T-Mobile, Experience Store, located in 3100 w Chandler Blvd…read more I had a pleasant experience here.Anna S was very helpful,friendly,knowledgable and terrific。 She changed my sim card & reset within 30 minutes。 Also, she found out that there are mistake of my billing, so she adjusted on the system & told me a corrected bill will be email to me some days later。 The Store Manager should be proud to have her as team member。

WORST T-MOBILE LOCATION EVER!!!!! I'm a very reasonable person but I've been dealing with this…read moreplace for a MONTH. The store is supposed to give me a credit for some devices that I've returned, but the manager is the only one allowed to do this (per customer support.) Yet this manager is magically never there, even when I call day after day after day. Customer Support has notified him multiple times to contact me and do I get a call to resolve the issue? NOPE T-Mobile Customer Support is GREAT, but this specific store is easily THE WORST STORE I HAVE DEALT WITH. Go to any other store and save yourself from this train wreck.

Great location with private parking. Adequate staffing…read more Personal time for questions So many options both in phone and plans

Sales guy lied several times…read more Said my monthly bill would not change when I switched phones with them. Went up over $100/mo Can't really trust anything they say here. I will be returning the phone and buying one cash directly from Apple. I recommend going to an official Verizon Store and not a licensed reseller like here. Sleazy

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

Went to the store in Ahwatukee and was assisted by Jake. My old phone was a 6s, so it had been a…read morelong time since upgrading Jake got it and worked with me to make sure I understood all involved. He was respectful, patient, knowledgeable and not pushy. I got the new 17e and Jake was wonderful to work with.

Absolutely great service by these people at this location. Friendly, honest and fast serviceread more

I recently moved to the east Valley. I was having an issue with my billing so I found the nearest…read moreVerizon store to go to when I arrived inside there was two employees. One at a desk with a customer said would be right with me then I looked to my other direction and it was another employee with a customer, but they were just shooting the ball and he said somebody will be right with you after I was already standing there five minutes and they were still talking away about fishing or something so after a full 15 minutes, I just walked out! very rude I don't know if they're short staffed but for an employee to be talking about silly unnecessary conversation when there's a customer standing there like me after 15 minutes. I will not be returning to this location even though it's a couple of minutes away from me.

Came here with multiple issues with my cell phone and Ashton took care of everything! Not only was…read morehe super professional and friendly, but he did it in a timely manner! I will be coming back to this location from now on! A+