Verizon Wireless gets the job done. Solid service, reliable coverage, and strong signal for most…read moreplaces. Most of the staff at this location are genuinely friendly and make the whole "new phone" process way less painful than it needs to be. That said, there is one employee who seems allergic to customer service. Not a deal-breaker, just noticeable. Luckily, the rest of the team balances it out, so I'll probably keep coming back whenever I need a new device. Good store overall, just tighten up the vibes a little.

Why do I always feel like I just left a Buy here, Pay here car lot when I've visited a cellular…read morephone store? Today was no different. We went in on the 27th of June to inquire about their "free" iPad deal with additional line. Let me say that 3 different workers that in the same area as us told us, "someone will be right with you" while 2 of those workers were literally doing nothing but left us standing there. We actually left after several minutes and were going to say screw it until one of the workers came outside and said, "I was just getting ready to help you" That was Cody. BTW, we were just there a few months ago and purchased 3 new iPhones and activated 2 additional lines. Anyway, we were told on the 27th that we needed to activate yet ANOTHER phone line in order to get the iPad for "free" even though the iPad has its own cellular line. Ok we got you, we were actually thinking about another phone and line for a business phone so ok let's do it. We go through everything and agree to the new phone and iPad and new lines of service but we were told the iPad needed to be ordered (because we upgraded the size and color) and it would be in in a week and we could not pay for it yet. So the iPad shows up and we get a call to go in and when we get there, the promo had changed so we now had to pay a small monthly fee for the iPad. Wait, we set all this up on the 27th of June. So you're not going to honor the deal we made BEFORE the promo changed? WOW, that doesn't sound like a bait and switch now does it! We said screw it and left without anything just on principle alone, I mean the 5 bucks a month is only like $180 but we should not have to pay that! We placed the order prior to the promo change! We went ahead and went back because we needed the product and don't feel like changing service right now. So we got the iPad and the additional phone and phone line. We are going to be getting charged that extra 5 bucks but I'm going to contact customer service to try and get that fixed and will update once I do. Now the other thing is that Cody also upsold us on getting a service pack which included MAX and Netflix added to our already service of Disney+, HULU+, and ESPN+ which already did not work. He told us he would go in and get those three working and also make sure the two new ones would work so I could cancel my stand alone services I already have to save me money since getting all 5 through them is only $20 which is cheaper than what I currently pay for 3 of them. Well, THEY DON'T WORK! So now I'm being charged the $20 on my bill and I'm still paying the $30 or so I was already paying. I'm telling you, it's like going to one of those shady car lots. Everything about this entire interaction seemed like a scam, right down to the part where they give you a free "last years model" of iPhone if you sign up for an additional line yet they are out of stock on them so they try to pawn off an even older model on you. And listening to everyone else working here deal with their customers makes me feel even more gross, like I need to go home and take a shower. Bad service, bad experience that hasn't even finished yet.

I visited a Cox Cable store because I was experiencing internet interference at home and decided to…read moreswap out my modem as per security professionals. During the exchange, I was given an open-box modem that was not sealed at all. At the time, I didn't think much of it and accepted it. After doing additional research, I became very concerned. Modems contain sensitive information serial numbers, admin usernames, and passwords. While customers are advised to change credentials, anyone with prior access to the device can still view or record this information. Having worked in a call center myself, I know how much data is easily accessible to employees. When I returned to the store to address my concerns, the associate I initially worked with was in the back, and another employee assisted me. I asked whether it was normal procedure to provide customers with unsealed, open-box modems. I was told this happens when employees check the box to ensure all equipment is inside. My concern is simple: why is this not done in front of the customer? That alone would greatly reduce the security risk. The employee I spoke with even admitted he had never considered the security implications of opening boxes out of sight, which is alarming. Customers have no way of knowing whether device information was copied or misused prior to receiving the modem. While I am not accusing any employee of wrongdoing, security protocols should not rely on trust alone. This is a systemic issue, not a personal one. I was told I could exchange the modem again, but that it would likely also be an open box or that I could buy my own equipment or go elsewhere. That completely misses the point. The issue is Cox's handling of customer hardware and data security. Management needs to address this immediately. Modems and routers should be sealed and opened in front of the customer, period. In today's world, this level of lax security is unacceptable. This is not about being difficult or "being a Karen." It's about protecting customer data and preventing avoidable risks. I love Cox and the services offered but security is huge! . Again the reps in this store all deserve raises and a year off with pay, as this has nothing to do with them doing their jobs. My stars are based on security concerns and not the employees. Thanks guys

My interaction here is always good but it's simple for me when I come... 'modem issues'... replace…read morewith a new and I'm all set. I hadn't upgraded yet and was hanging on to old tech... Coming in you just add your info at the kiosk and they will call your name. This time around I need to pickup a new panoramic Wifi Modem for another property. I didn't wait long and when I got some assistance, it was quick. They grabbed the device and I was out faster than others. Pain-free experience that for sure.

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

Verizon corporate lies to keep customers in long term contracts and has some of the worst customer…read moreservice I've experienced. After being with them for over 25 years, I switched to consumer cellular, pay under $50 a month and have better connections all over the state, including around the country. Don't get suckered by Verizon they tell their customer service reps in the store, to push upgrades and keep them paying through the nose for bad service and Keep the contracts going forever. They should have a zero star rating than one star? They don't even deserve one star.

I highly recommend this location, I got to work with a rep named Daniel, he was very attentive and…read moreknowledgeable, he helped us save money on our monthly bill all while getting us brand new phones! Highly suggest going to this store !

I went to upgrade my phone, which I had ordered online, and was greeted as soon as I walked in. I…read morewas helped promptly, and Cedric Brice assisted me with checking my account to make sure I received all the discounts available to me. He was knowledgeable, patient, and made the entire process quick and stress-free. I really appreciated the excellent customer service and would definitely recommend this location to anyone looking for a smooth and helpful upgrade experience.

Came in and wasn't greeted or told they'ed be with us after helping others, which was…read moreunderstandable since had 5 customers ahead of us, but there was 3 young men working. When it was finally our turn , the associate went to a customer that arrived after us , and still didn't even acknowledge us. Such bad customer service , and we had to call customer service on our own phone to get help with our situation smh!! AT&T needs to step up and train their employees in Customer Service!!!!

Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

To notch salespeople make this location the place ai always go for service and buying a new phone,…read morewhich I did recently when I got an early upgrade. I highly recommend this location, as it's easily accessible and close to other stores and restaurants.

DO NOT GOT HERE the girls were so rude!!! We went in to upgrade our phones and they would not help…read moreus and basically told us we had to do it on own - that is ridiculous we pay Verizon a premium price for premium service. We ended up going to the Verizon by the chandler mall and they helped us right away and got us set up on two new phones - go there instead!

I had a very disappointing experience at this Verizon location in Chandler. I came in simply asking…read morefor help connecting my Apple Watch, since I was unable to do it myself. I was told to wait, and that was the only communication I received. While I was waiting, other customers arrived and were helped right away, while I continued to be ignored. I waited for about 20 minutes without anyone checking on me, asking if I still needed help, or giving me any explanation. It felt as though I was not important because I was not there to purchase anything, only to get assistance with a device I already own. The situation made me feel uncomfortable and honestly felt discriminatory. I don't know if it was because I am Hispanic, but the way I was treated was not acceptable. My husband has had a Verizon business line for over 20 years, and we have been loyal customers for a long time. We have always had good experiences at other Verizon locations, but this Chandler location provided the worst customer service we have ever experienced. Very poor, very disappointing customer service.

My Dad lost his phone. We came into this Verizon store to see replacement options. Conner helped us…read morepick out a new one and was so helpful in activating it through several password issues. Really appreciated the excellent customer service!