I recently moved to the east Valley. I was having an issue with my billing so I found the nearest Verizon store to go to when I arrived inside there was two employees. One at a desk with a customer said would be right with me then I looked to my other direction and it was another employee with a customer, but they were just shooting the ball and he said somebody will be right with you after I was already standing there five minutes and they were still talking away about fishing or something so after a full 15 minutes, I just walked out! very rude I don't know if they're short staffed but for an employee to be talking about silly unnecessary conversation when there's a customer standing there like me after 15 minutes. I will not be returning to this location even though it's a couple of minutes away from me. read more

Came here with multiple issues with my cell phone and Ashton took care of everything! Not only was he super professional and friendly, but he did it in a timely manner! I will be coming back to this location from now on! A+ read more

Shane has ruined our family plan by not asking the account holder to upgrade another line. I will still be using Verizon. Just not Shane or this location. read more

I would give Patrik Johnson 10/10 stars for the customer service he has always provided us. We first met Patrik at the Verizon store in Sun City as we live in the West Valley. When I and my mother needed to change plans and get an upgrade, I found out he had moved to a Verizon store in Tempe. I had no hesitation in traveling to that store to meet with him, get our questions answered, switch our plans, transfer numbers, and get our upgrades. He was knowledgeable, patient, clear, efficient, and kind. Ask for Patrik and you'll get great service! read more

Brian was very helpful. Helped activate our phone when two other stores and two visits to tech services could not help.

My husband and I went to our Verizon store sat morning on Warner and McClintock. We always dread that visit as it takes so long to upgrade phones and take care of issues. We had the best service with Bryan Avos! He was so nice, helpful, funny, just a great experience for us! We highly recommend this young man- very knowledgeable and no pressure. Excellent service! Thank you Bryan! read more

The anxiety of choosing and buying a phone to me is comparable to buying a car. This location and atmosphere is Awesome!! Bradley Eckburg was kind and listened to what I was looking for. I felt really comfortable and was ready to buy. I will definitely refer him and this location! Thanks Verizon, for hiring people who care!! read more

Verizon - Thanks Bradley!! This Location is the Best, tell your friends!!!! - Mobile Phones Near Me - Tempe, Arizona

Wow! I have been to a multitude of Verizon stores in my lifetime and by far the service provided by ADAM at this store was the best ever!! He handled a very difficult, frustrating situation for me and did not stop till everything was perfect. Adam is my go to man for all Verizon needs. Thanks so much for your professionalism and incredible service. Dale read more

Super fortunate to have Danny I. to help with all our phone concerns/questions. Thank you for being a consistent trusted source.

If you enjoy being cheated, just show up here and trust what the employees tell you. It's that simple, sales people and customer service will say anything to get your money and get out of the conservation. Ok, now that you heard my complaining, read on if you're actually interested to know the case. I decided to get a Moto Z Droid, mainly because Verizon was offering them at half price. I actually didn't want to be on a payment plan for the hardware as I needed to be able to change my service in the future. Thus, I wanted to pay off the device, I was told this isn't a problem; I would just need to call in a couple months and pay it 100% off to close the transaction. I then needed to change carriers, so I went ahead and called again to confirm how this payment payoff would work. I was assured that I would be charged the remaining ~$247 against the initial price of $312. This matched my expectation since, of course, one still must pay out their phone and this represents the full remaining balance. Last step, cancel my service...to my shock, I'm charged double. So, after multiple confirmations from different company reps, I'm scammed out of $247. I'm open to suggestions on how to combat fraud in this way, let me know if you have any ideas. One last note, I really am convinced that no person I spoke to actually knew how the billing would work. It's not the employee's fault when then tell the story the company scripts, but then Verizon doesn't follow through. Telling me this isn't a contract on my line when the contract on the phone turns out to be line dependant, is just plain fraud. Especially when asked and answered so directly. read more

This review is not about a particular Verizon retail store, but about Verizon the company. I have posted several reviews about this problem and have received NO solution from Verizon. I have received a response that said 'thank you for contacting us, and we hope we have you covered in the future'. How is that any kind of solution. I also received a response to contact a Verizon service by email, which I responded to 3 times with NO response from them!! When dialing several different phone numbers from two different iPhones I get "Welcome to Verizon, your call can not be completed as dialed, please hang up and dial again". 1 number I dialed over 40 times in a 3 day span, with the same results. I got this same response recently when trying to call my wife's 24/7 contact number for her Hospice doctor. If you check Verizon Community blog you will find many people have this same problem, yet Verizon refuses to acknowledge or provide a solution for it!!!! read more

Here at the store to add another line and purchase a IPhone 10X for a gift. Jacob did an outstanding job today. Reviewed my plan, showed me ways to save money, was fast and efficient. From a former 15 year Sprint client and I very pleased with my Verizon experience. Thank you again Jacob for your great customer service! read more

I recently had a great experience at this location. Dan saw to us promptly and took the time to listen to us and explained all the different options available to suit our needs. He was extremely knowledgeable and patient and I walked away extremely happy with the overall experience and my new Samsung S9. I would recommend this location to anyone and make sure you ask for Dan. He will look after you. read more

I had the best experience with Dan and needed to share. I recently switched to Verizon from Sprint. I've been wanting to switch over for years and never did it because it was such a hassle. Well, Dan helped me with everything and even made me laugh while we went through the process. He really seemed to care about which plan and phone were right for me and my lifestyle and actually listened to me. I would have switched years ago if I knew the customer service at Verizon was THIS good. I would recommend this store to anyone and I would definitely ask for Dan. I know I am sticking with him for any issues I need resolved. I trust him. read more

The customer service here was great! Me and my husband stopped by on a weeknight and were greeted promptly by Ryan who helped us get what we needed to get done quickly and efficiently. He took his time answering all of our questions and helped us get my husband added to my families plan and get us both set up with new iPhones (which we love) he even gave us his number just in case we had any other questions and concerns and reached out the following day to let me know how to get a $150 prepaid Visa reward card from Verizon for bringing my husbands line onto ours. Overall such a great customer experience! read more

I asked when i walked in if they were a Official Verizon corporate store and not a auth dealer. they said yes.. We proceeded to get 2 upgraded phones and add another line. Took 3 hours to do this.. We were charged $35 for the customer service rep to copy over info from my wifes phone to her new phone. This was added at the end and not told about it prior to the end of our visit. The worst part was how they charged tax at the end of our 3 hours. We were charged tax based on each phone being $700-800 MSRP. So at the end I had to pay $225 in tax plus $35 for him to push a button. I questioned the tax because i don't remember every paying tax like this on a Verizon phone. i asked if this was a new practice and he said they are required to tax it based on the full phone amount now. However, actual VERIZON does not charge tax on the MSRP. so had they been honest at beginning of my visit i could have went to an actual VERIZON store and saved $255 in tax and BS fee. read more

Horrible! Be very careful! They convinced me to buy a new phone which I did not originally go in there for based on the fact that they have payoff forgiveness on my existing phone but he did not tell me that it would only be for certain phones and he sold me a piece of crap phone that he now refuses to let me exchange without paying off my old phone which I can't afford right now I would have gladly kept my old phone I was not having any issues with it they are crooked as can be horrible! read more