I normally do not leave negative reviews, especially in the production print industry where every…read moremachine can have occasional issues. However, after months of ongoing problems, I believe other print shop owners deserve to hear our experience with All Copy Products, Kevin Moran, and Jack Hirsh before making a major investment.
In January 2026, we purchased a Konica Minolta AccurioPress C6100 configuration represented as a reliable commercial production solution capable of handling common saddle-stitched booklet applications using heavier covers with lighter text stocks.
Unfortunately, that has not been our experience.
From the beginning, we experienced recurring downtime, operational issues, production limitations, toner and image quality problems, and extended service interruptions that significantly affected our business operations, production scheduling, customer confidence, and workflow planning.
The largest issue has been the machine's inability to reliably produce booklet jobs using heavier cover stocks with lighter body pages through the SD-513 booklet maker under normal commercial operating conditions. We are not talking about unrealistic media combinations or unusual specialty applications. These are very common real-world booklet configurations used throughout the commercial print industry every single day.
The concern is not whether a sample can occasionally be forced through using altered settings, excessive operator intervention, or unsupported workarounds. The concern is whether the system can consistently and reliably produce these jobs in normal day-to-day production without repeated jams, forced prints, constant troubleshooting, inconsistent output, or workflows that may potentially affect long-term service coverage or reliability.
Another concern was that detailed stock and booklet limitations were not fully disclosed to us until after installation had already occurred. During a later walkthrough session with Jack Hirsh, we were finally shown specification materials outlining limitations involving heavier covers and lighter text stocks. From our perspective, this information should have been clearly presented before purchase, not after delivery, installation, and onboarding had already taken place.
We also experienced major downtime periods shortly after installation. During one extended outage lasting roughly four weeks, multiple major internal components reportedly had to be replaced, including four circuit boards and other significant internal system components. As a customer, this raised concerns regarding the level of inspection, preparation, testing, and operational readiness prior to installation into an active commercial production environment.
Additional recurring issues involved toner buildup and image quality inconsistencies, including toner "globbing" onto printed sheets during production. This resulted in wasted materials, troubleshooting time, additional downtime, reruns, production delays, and concerns regarding print consistency and quality control. One particularly severe incident reportedly required approximately a week of downtime while technicians worked to address the issue.
Another major disappointment was the lack of meaningful hands-on production training after installation. While significant emphasis was placed on the machine's capabilities during the sales process, the real-world workflow training and production support we expected never truly materialized. Our primary in-person session mainly covered basic machine orientation rather than deeper Fiery workflow training, mixed-stock booklet production, troubleshooting, imposition, color management, finishing workflows, or production-level operational training that commercial shops actually require to run efficiently.
To be fair, the field technicians who came onsite were professional, respectful, and worked hard to address issues within the limitations they were dealing with. Our frustration is not directed at the technicians themselves, but rather at the overall sales process, expectations that were created, the information that was or was not disclosed before purchase, and the operational reality we experienced after installation.
This review reflects only our direct experience. Other customers may have different experiences depending on their applications, workflows, staffing, and production environment. However, if your business depends heavily on booklet production involving heavier covers with lighter text stocks, I strongly encourage you to request live demonstrations using your exact media combinations, request all specification and stock limitation documentation in writing before signing anything, and thoroughly validate real-world production capability under normal operating conditions before making a major financial commitment.
