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    Officemax Print & Document Services

    5.0 (1 review)

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    All Copy Products - ACP Logo

    All Copy Products

    2.3(13 reviews)
    2.2 mi
    $$$$

    All Copy Products (ACP) is a local company that provides outstanding Customer support!…read more We are a small to medium Church located in North Central Phoenix. We print roughly 10,000 copies per month. Our existing printer lease was expiring, so we received an updated proposal from our existing provider, a leader in the copy/printer industry, and ACP. The two bids came in fairly close. When asked if they could do better only ACP came back with a significant lower price, but that is not the impressive part of the experience! With our existing lease expiring, I let our toner inventory get low. We had an unexpected surge in printing and ran out of tone Friday afternoon with a significant amount of printing still to be done. Our existing provider effectively said, sorry your additional toner will be delivered next week. We called ACP and explained the situation and their response was "how soon can you be here?" This was a Friday late afternoon, opening game of the World Series! I was at ACP's facility in Tempe AZ at 4:00PM! Two of their great staff got two medium copiers and one high speed copiers going. Two hours later we had printed what would have taken our existing printer 10+ hours to print DONE! ACP saved our event! Being local does matter!

    I normally do not leave negative reviews, especially in the production print industry where every…read moremachine can have occasional issues. However, after months of ongoing problems, I believe other print shop owners deserve to hear our experience with All Copy Products, Kevin Moran, and Jack Hirsh before making a major investment. In January 2026, we purchased a Konica Minolta AccurioPress C6100 configuration represented as a reliable commercial production solution capable of handling common saddle-stitched booklet applications using heavier covers with lighter text stocks. Unfortunately, that has not been our experience. From the beginning, we experienced recurring downtime, operational issues, production limitations, toner and image quality problems, and extended service interruptions that significantly affected our business operations, production scheduling, customer confidence, and workflow planning. The largest issue has been the machine's inability to reliably produce booklet jobs using heavier cover stocks with lighter body pages through the SD-513 booklet maker under normal commercial operating conditions. We are not talking about unrealistic media combinations or unusual specialty applications. These are very common real-world booklet configurations used throughout the commercial print industry every single day. The concern is not whether a sample can occasionally be forced through using altered settings, excessive operator intervention, or unsupported workarounds. The concern is whether the system can consistently and reliably produce these jobs in normal day-to-day production without repeated jams, forced prints, constant troubleshooting, inconsistent output, or workflows that may potentially affect long-term service coverage or reliability. Another concern was that detailed stock and booklet limitations were not fully disclosed to us until after installation had already occurred. During a later walkthrough session with Jack Hirsh, we were finally shown specification materials outlining limitations involving heavier covers and lighter text stocks. From our perspective, this information should have been clearly presented before purchase, not after delivery, installation, and onboarding had already taken place. We also experienced major downtime periods shortly after installation. During one extended outage lasting roughly four weeks, multiple major internal components reportedly had to be replaced, including four circuit boards and other significant internal system components. As a customer, this raised concerns regarding the level of inspection, preparation, testing, and operational readiness prior to installation into an active commercial production environment. Additional recurring issues involved toner buildup and image quality inconsistencies, including toner "globbing" onto printed sheets during production. This resulted in wasted materials, troubleshooting time, additional downtime, reruns, production delays, and concerns regarding print consistency and quality control. One particularly severe incident reportedly required approximately a week of downtime while technicians worked to address the issue. Another major disappointment was the lack of meaningful hands-on production training after installation. While significant emphasis was placed on the machine's capabilities during the sales process, the real-world workflow training and production support we expected never truly materialized. Our primary in-person session mainly covered basic machine orientation rather than deeper Fiery workflow training, mixed-stock booklet production, troubleshooting, imposition, color management, finishing workflows, or production-level operational training that commercial shops actually require to run efficiently. To be fair, the field technicians who came onsite were professional, respectful, and worked hard to address issues within the limitations they were dealing with. Our frustration is not directed at the technicians themselves, but rather at the overall sales process, expectations that were created, the information that was or was not disclosed before purchase, and the operational reality we experienced after installation. This review reflects only our direct experience. Other customers may have different experiences depending on their applications, workflows, staffing, and production environment. However, if your business depends heavily on booklet production involving heavier covers with lighter text stocks, I strongly encourage you to request live demonstrations using your exact media combinations, request all specification and stock limitation documentation in writing before signing anything, and thoroughly validate real-world production capability under normal operating conditions before making a major financial commitment.

    Officemax Print & Document Services - officeequipment - Updated May 2026

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